Troubleshooting With Connections Insight - Waters ACQUITY UPLC I-Class IVD System Manual

4 Maintenance Procedures
• Kit, ACQUITY UPLC I-Class MS PEEK 17 inch
• ACQUITY UPLC BEH C18 1.7 µm 2.1 50 mm IVD
• ACQUITY UPLC BEH C18 1.7 µm 2.1 100 mm IVD
• ACQUITY UPLC BEH C18 1.7 µm 2.1 150 mm IVD
• ACQUITY UPLC BEH C18 1.7 µm 2.1 50 mm IVD, 3-pack
• ACQUITY UPLC BEH C18 1.7 µm 2.1 100 mm IVD, 3-pack
• ACQUITY UPLC BEH C18 1.7 µm 2.1 150 mm IVD, 3-pack
• ACQUITY UPLC HSS T3 1.8 µm 2.1 50 mm IVD
• ACQUITY UPLC HSS T3 1.8 µm 2.1 50 mm IVD, 3-pack
• ACQUITY UPLC BEH Phenyl 1.7 µm 2.1 50 mm, IVD 3-pack

Troubleshooting with Connections INSIGHT

Connections INSIGHT
service that enables Waters to provide proactive service and support for the
ACQUITY UPLC system. To use Connections INSIGHT, you must install its
service agent software on your MassLynx workstation. In a client/server
system, you must also install the service agent, on the computer from which
you control the system. The service agent software automatically and securely
captures and sends information about the support needs of your system
directly to Waters.
If you encounter a performance issue when using the ACQUITY UPLC
Console software, you can manually submit a Connections Insight request to
Waters customer support. Alternatively, you can use Remote Desktop, a
real-time collaboration option that controls the two-way connection with the
ACQUITY UPLC system by enabling the Connections INSIGHT iAssist
service level.
These sources, which are available on the Waters' web site, provide more
information about Connections INSIGHT and Connections INSIGHT iAssist:
• Connections INSIGHT User's Guide (part number 715003036)
• Connections INSIGHT Quick Start Guide (part number 715003037)
46 July 7, 2014, 715003736IVD Rev. C
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is an "intelligent" device management (IDM) Web