Troubleshooting With Connections Insight - Waters ACQUITY UPLC M-Class System Manual

ACQUITY UPLC M-Class System troubleshooting: (Continued)
Symptom
Loss of sensitivity
(continued)

Troubleshooting with Connections INSIGHT

Connections INSIGHT
service that enables Waters to provide proactive service and support for the
system. To use Connections INSIGHT, you must install its service agent
software on a MassLynx workstation. In a client/server system, you must also
install the service agent on the computer that controls the system. The service
agent software automatically and securely captures and sends information
about the support needs of a system directly to Waters.
If you encounter a performance problem when using the Console software,
manually submit a Connections INSIGHT request to Waters Customer
Support. Alternatively, use Remote Desktop, a real-time collaboration option
that controls the two-way connection with the system by enabling the
Connections INSIGHT iAssist service level.
These sources, available on the Waters' web site, provide more information
about Connections INSIGHT and Connections INSIGHT iAssist:
• Connections INSIGHT User's Guide (part number 715003036)
• Connections INSIGHT Quick Start Guide (part number 715003037)
Troubleshooting with Connections INSIGHT
Suspected cause
Glassware incorrect or
contaminated
Vial, vial cap or wellplate
capmat failure or
malfunction
Column viability in
question
®
is an "intelligent" device management (IDM) Web
March 10, 2014, 715003588 Rev. A
Possible solution
Controlling
See also:
Contamination in
UltraPerformance LC/MS
and HPLC/MS Systems
on the documenation CD.
the Waters
See also:
vials, filters, and plates
selector at
www.waters.com/app/selec
tor/en/index.html.
the appropriate
See also:
column care and use
manual, on the
documentation CD, for
more information.
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