Spare Parts; Troubleshooting With Connections Insight; To Submit A Connections Insight Request - Waters ACQUITY Arc System System Manual

Maintenance procedure
Clean the device's exterior
with a soft, lint-free cloth,
or paper dampened with
water

4.3 Spare parts

To ensure that your system operates as designed, use only Waters Quality Parts.
Visit www.waters.com/wqp
to order them.

4.4 Troubleshooting with Connections INSIGHT

Connections INSIGHT is an "intelligent" device management (IDM) Web service that
enables Waters to provide proactive service and support for a system. To use
Connections INSIGHT, you must install its service agent software on a MassLynx or
Empower workstation. In a client/server system, you must also install the service
agent on the computer that controls the system. The service agent software
automatically and securely captures and sends information about the support needs
of a system directly to Waters. If you encounter a performance problem when using
the console software, manually submit a Connections INSIGHT request to Waters
Customer Support. Alternatively, use Remote Desktop, a real-time collaboration
option that controls the two-way connection with the system by enabling the
Connections INSIGHT iAssist service level. These sources, available on the Waters'
Web site, provide more information about Connections INSIGHT and Connections
INSIGHT iAssist:
• Connections INSIGHT User's Guide (part number 715003036)
• Connections INSIGHT Quick Start Guide (part number 715003037)

4.4.1 To submit a Connections INSIGHT request:

1. Select Troubleshoot > Submit Connections INSIGHT request.
2. In the Connections INSIGHT Request dialog box, type your name, telephone
number, e-mail address, and a description of the problem.
3. Click Submit, and allow approximately 5 minutes to save the service profile.
Result:
Waters customer support for review.
Frequency
Perform as part of the annual routine scheduled
maintenance and when solvent or dust accumulates.
for information about Waters Quality Parts, including how
A ZIP file containing your Connections INSIGHT profile is forwarded to
June 12, 2015, 715004747 Rev. A
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