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4.3
Troubleshooting with Connections INSIGHT
Connections INSIGHT
Waters to provide proactive service and support for the ACQUITY UPLC IVD and ACQUITY UPLC
I-Class IVD systems. To use Connections INSIGHT, you must install its service agent software on
your MassLynx workstation. In a client/server system, the service agent must also be installed on
the computer from which you control the system. The service agent software automatically and
securely captures and sends information about the support needs of your system directly to
Waters.
If you encounter a performance issue when using the Instrument Console, you can manually
submit a Connections INSIGHT request to Waters customer support. Alternatively, you can use
Remote Desktop, a real-time collaboration option that controls the two-way connection with the
ACQUITY UPLC system by enabling the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and Connections
INSIGHT iAssist:
•
http://www.waters.com
•
Connections INSIGHT Installation Guide (part number 715001399)
•
Connections INSIGHT User's Guide (part number 715001400)
•
Your sales representative
•
Your local Waters subsidiary
•
Waters Customer Support
To submit a Connections INSIGHT request:
1.
Select Troubleshoot > Submit Connections INSIGHT request.
2.
In the Connections INSIGHT Request dialog box, type your name, telephone number,
e-mail address, and a description of the problem.
3.
Click Submit, and allow approximately 5 minutes to save the service profile.
Result:
A zip file containing your Connections INSIGHT profile is forwarded to Waters
customer support for review.
Note:
Saving a service profile or plot file from the Instrument Console can require as much
as 150 MB of file space.
®
is an "intelligent" device management (IDM) Web service that enables
September 7, 2016, 715003560IVD Rev. C
Page 43
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