Trouble On Service Program - Epson Stylus Pro 4910 Service Manual

Epson Stylus Pro 4900/Epson Stylus Pro 4910

2.10 Trouble on Service Program

This section describes possible trouble on Service Program and its causes, and their remedies.
Symptom
Service Program does not start
Cannot operate/select the menus and the
buttons.
TROUBLE SHOOTING
Table 2-8. Trouble on Service Program
Cause
The operating system is not supported.
An error has occurred when
downloading the program.
Registration error
Printer driver is not installed.
More than one printers are connected to
the computer.
Printer is not connected correctly to the
computer.
Printer name you want to adjust is not
selected.
None is selected on the menu items.
The selected item is not appropriate.
Entered value is invalid.
Trouble on Service Program
Check Item
Are you running the program on the following operating
systems?
Windows XP SP3
Windows 7
Check if the program runs normally on another computer.
If not, the program files may have failure because of the
error.
Check if the program is officially licensed. (Check the
license status displayed on the start screen.)
Check if the printer driver is installed correctly.
Is there any printer connected to the USB port on the
computer other than the one for adjustment?
Is the printer connected correctly to the computer with a
USB cable?
Is the "Select from below" displayed in the pull-down
menu to select a printer name?
Are you selecting the menu items appropriately?
Is the value you entered within the standard?
Revision A
Remedy
Run the program on the supported operating
systems.
Reload the service program.
Download the program file including security files
from the officially licensed site.
Install the current printer driver of this product.
Disconnect the printer which is not necessary for
the adjustment from the USB port (also disconnect
other devices if other than LFP product is
connected) and select the target printer on the
program again.
Connect the printer correctly.
Select the target printer name from the pull-down
menu.
Select correct menu items.
Enter a value within the standard.
Confidential
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