Setup For Problem Resolution - NEC Express5800/120Rd-2 Service Manual

Setup for Problem Resolution

Additional steps should be taken to facilitate the resolution of problems that might occur.
Memory Dump (Debug Information)
This section describes the procedures for collecting memory dump (debug information) in
Express server.
IMPORTANT: Cautions for the Memory Dump
The staff of maintenance service representative is in charge of
!
collecting memory dump. Customers need only to specify the
memory dump.
If troubles occur after initiating the process below, a message stating
!
that the system is short of virtual memory may appear, but complete
the process. If you re-start the system in this case, memory the dump
may not be stored correctly.
Follow the procedure below to specify.
1. Point to [Settings] in the Start pop-up menu and click [Control Panel].
The [Control Panel] dialog box appears.
Double-click [System].
2.
The [System Properties] dialog box appears.
Click the [Startup/Shutdown].
3.
Check [Write an event to the system log].
4.
Check [Write debugging information to].
5.
Enter the location to write the debug information to the text box.
6.
e. g. Write the debug information in D drive with the file name "MEMORY.DMP".
D:\MEMORY.DMP
IMPORTANT:
Specify the drive where there is a free area greater than the size of
!
"the memory installed on the server + 12MB".
If the installed memory is increased, the size of the debug
!
information (memory dump) to be collected must be increased.
Installing the Operating System 4-31