23Y Paper Jams - Lexmark MS911 Service Manual

Action
Step 26
Check the expansion controller board pins for damage, and replace if
necessary. See "Expansion controller board removal" on page
Does the problem remain?
Step 27
Check the engine controller board pins for damage, and replace if
necessary. See "Engine controller board removal" on page
Does the problem remain?

23y paper jams

23y paper jam messages
Error code Description
230.91 Paper remains detected at the sensor (duplex
pass through 1) after the printer turned on.
230.93 The sensor (duplex pass through 1) did not
detect the paper.
232.93 Paper remains detected at the sensor
(registration) during a duplex job.
232.99 Skew correction did not complete at the
registration roller during a duplex job.
Duplex jam service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Step 2
Make sure that the duplex paper path, including the sensors, are free of
debris or dust.
Does the problem remain?
Yes
Go to step 27.
294.
Contact the next level
of support.
296.
Action
See "Duplex jam service check" on page
Yes
Go to step 2.
Go to step 3.
Diagnostic information
71
4021
No
The problem is solved.
The problem is solved.
71.
No
Go to step 5.
The problem is solved.