Lexmark 4021 User Manual

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MS910 Series

User's Guide

July 2017

www.lexmark.com

Machine type(s):

4021

Model(s):

230

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Summary of Contents for Lexmark 4021

Page 1 MS910 Series User's Guide July 2017 www.lexmark.com Machine type(s): 4021 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Learning about the printer................8 Finding information about the printer......................8 Connecting the printer to an outlet.........................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Understanding the printer control panel..........13 Using the control panel.............................13 Understanding the colors of the Sleep button and indicator lights............13 Understanding the home screen........................
Page 3 Contents Conﬁguring Universal paper settings......................46 Loading trays..............................46 Loading the multipurpose feeder........................48 Linking and unlinking trays..........................51 Paper and specialty media guide............. 53 Using specialty media............................53 Paper guidelines..............................55 Supported paper sizes, types, and weights....................58 Printing......................64 Printing forms and a document........................64 Printing from a ﬂash drive or mobile device....................
Page 4 Contents Finding printer security information......................129 Maintaining the printer................130 Cleaning printer parts............................. 130 Checking the status of parts and supplies....................134 Estimated number of remaining pages...................... 134 Ordering supplies............................135 Ordering a 300K maintenance kit....................... 136 Storing parts and supplies..........................136 Replacing supplies............................137 Replacing the 300K maintenance kit......................148 Moving the printer............................
Page 5 Contents Solving printer problems..........................200 Solving print problems..........................208 Solving home screen application problems.................... 235 Embedded Web Server does not open....................235 Contacting customer support........................236 Notices....................... 238 Product information............................238 Edition notice..............................238 Power consumption............................243 Index......................252...
Page 6: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential ﬁre.
Page 7 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 8: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 9: Connecting The Printer To An Outlet
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
Learning about the printer • Observe the recommended temperatures and avoid ﬂuctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: Rear 120 mm (4.8 in.) Right side 400 mm (15.7 in.)
Page 11 CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 12 Learning about the printer Hardware option Alternative hardware option Staple ﬁnisher None 3000‑sheet tray None 2 x 500‑sheet tray 2500‑sheet tray 2500‑sheet tray 2 x 500‑sheet tray Finisher None • Staple, hole punch ﬁnisher • Booklet ﬁnisher When using optional trays: •...
Page 13: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the control panel Use the Display • Show the status of the printer. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 14: Understanding The Home Screen
Understanding the printer control panel Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle or in Ready state.
Page 15: Using The Touch-Screen Buttons
Understanding the printer control panel Touch View, select, or print photos and documents from a ﬂash drive. Note: This icon appears only when you return to the home screen while a memory card or ﬂash drive is connected to the printer. Menus Access printer menus.
Page 16 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 17: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server.
Page 18: Activating The Home Screen Applications
Change Background > select background to use Touch Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com.
Page 19: Understanding Eco-Settings
Setting up and using the home screen applications Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored.
Page 20: Setting Up Remote Operator Panel
Setting up and using the home screen applications Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer. From your computer, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks.
Page 21: Additional Printer Setup
– Forms and Bar Code – PRESCRIBE – IPDS • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Standard 10/100/1000 Ethernet – MarkNet N8350 802.11 b/g/n wireless print server – MarkNet N8352 802.11 b/g/n wireless print server Accessing the controller board Note: Use the screwdriver located inside the bottom front door of the printer.
Page 22 Additional printer setup Remove the connector cover. Remove the screws from the controller board access cover. Remove the access cover. Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 23 Additional printer setup Option card connector Memory card connector Lexmark Internal Solutions Port or printer hard disk connector Align the base of the access cover to the printer.
Page 24 Additional printer setup Reattach the access cover. Tighten the screws on the access cover. Reattach the connector cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 25 Additional printer setup Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 26 Installing an Internal Solutions Port Note: Use the screwdriver located inside the bottom front door of the printer. The controller board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 27 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer ﬁrst before touching any controller board electronic components or connectors. Unpack the ISP kit. Plastic mounting bracket Thumbscrews Access the controller board.
Page 28 Additional printer setup Use the thumbscrew to attach the bracket to the ISP. Secure the ISP mounting bracket to the controller board cage using the screws. Insert the plug of the ISP interface cable into the connector of the controller board. Installing a printer hard disk Note: Use the screwdriver located inside the bottom front door of the printer.
Page 29 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 30 Additional printer setup To install a hard disk onto the ISP: Remove the screws attached to the hard disk mounting bracket, and then remove the bracket. Align the standoffs of the hard disk to the holes in the ISP, and then press the hard disk down until the standoffs are in place.
Page 31 Additional printer setup To install a hard disk directly on the controller board cage: Align the standoffs of the hard disk to the holes in the controller board cage, and then press the hard disk down until the standoffs are in place. Installation warning: Hold the hard disk by its edges.
Page 32 Additional printer setup Removing a printer hard disk Note: Use the screwdriver located inside the bottom front door of the printer. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 33: Installing Hardware Options
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 34 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. The optional trays come with the following accessories:...
Page 35 Additional printer setup Accessory name Quantity Locking clip Metal bracket Screw Turn off the printer. Unplug the power cord from the electrical outlet and from the printer. Unpack the optional tray, and then remove all packing material. Attach the stabilizing feet to the optional tray.
Page 36 Additional printer setup Note: Make sure the feet click into place. Remove the connector cover from the printer. Lift the printer using the handles at the sides. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 37 Additional printer setup Align the printer with the tray, and then lower the printer into place. Remove the tape from the connectors, and then plug the connectors into the receptacle of the printer. Open Tray 2 and Tray 3.
Page 38 Additional printer setup Secure the tray to the printer using the locking clips and the metal bracket. • Back • Front Reinstall the connector cover. Connect the power cord to the printer and electrical outlet.
Page 39: Attaching Cables
Additional printer setup Turn on the printer. Set the printer software to recognize the optional tray. For more information, see “Adding available options in the print driver” on page Attaching cables CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.
Page 40: Setting Up The Printer Software
Additional printer setup Setting up the printer software Installing the printer Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
Page 41 Additional printer setup Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • A valid, unique IP address for the printer to use on the network • The network gateway • The network mask •...
Page 42 Additional printer setup Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot ﬁnd the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Page 43 Additional printer setup Using the Push Button Conﬁguration method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start Push Button Method Follow the instructions on the printer display.
Page 44 Additional printer setup Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least ﬁve seconds, and then turn the printer back on. To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x] section, see if the status is Connected.
Page 45: Verifying Printer Setup
Additional printer setup Verifying printer setup Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration.
Page 46: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 161 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 47 Loading paper and specialty media Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the guides. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 48: Loading The Multipurpose Feeder
Loading paper and specialty media Load the paper stack with the printable side faceup. Notes: • Load printable side facedown for duplex printing. • Load pre-punched paper with the holes toward the front or the left side of the tray. •...
Page 49 Loading paper and specialty media Adjust the guide to match the size of the paper you are loading. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 50 Loading paper and specialty media Without an optional ﬁnisher With an optional ﬁnisher Two‑sided printing Two‑sided printing Note: For long-edge orientation, load letterhead Note: For long-edge orientation, load letterhead faceup with the header on the right side of the faceup with the header on the left side of the feeder.
Page 51: Linking And Unlinking Trays
Loading paper and specialty media • Make sure that the paper is below the maximum ﬁll line. Overﬁlling may cause paper jams. From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the feeder.
Page 52 Loading paper and specialty media Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 53: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 54 Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers.
Page 55: Paper Guidelines
Paper and specialty media guide Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. •...
Page 56 (electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 57 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identiﬁed as the primary contributor...
Page 58: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Page 59 Paper and specialty media guide Paper size Dimensions Standard Standard 2 x 50 2500‑she 3000‑she Multipurpos Two‑sided 500‑she 500‑she 0‑ et tray et tray printing e feeder et tray et tray sheet (Tray 1) (Tray 2) tray Executive 184 x 267 mm (7.3 x 10.5 in.) JIS B4 257 x 364 mm...
Page 60 Paper and specialty media guide Paper size Dimensions Standard Standard 2 x 50 2500‑she 3000‑she Multipurpos Two‑sided 500‑she 500‑she 0‑ et tray et tray printing e feeder et tray et tray sheet (Tray 1) (Tray 2) tray B5 Envelop 176 x 250 mm (6.9 x 9.8 in.) Other 98 x 162 mm...
Page 61 Paper and specialty media guide Paper type Standard Standard 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose 500‑sheet 500‑sheet tray tray tray feeder tray (Tray 1) tray (Tray 2) Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type Paper is supported for two‑sided printing. Print transparencies in batches of only up to 20 to prevent them from sticking together.
Page 62 Paper and specialty media guide Paper size Staple ﬁnisher Staple, hole punch Staple, hole punch Booklet ﬁnisher ﬁnisher bin 1 ﬁnisher bin 2 Legal 12 x 18 11 x 17 SRA3 Oﬁcio Folio Statement Universal Paper is supported only if the ﬁnisher stacks the paper but does not staple or punch holes in it. Paper is supported only if the ﬁnisher stacks or staples the paper but does not punch holes in it.
Page 63 Paper and specialty media guide Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Booklet ﬁnisher Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, “Tips on using transparencies”...
Page 64: Printing
Printing Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, ﬁrst set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 65: Printing From A Flash Drive Or Mobile Device
Printing Printing from a ﬂash drive or mobile device Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you are prompted to type the ﬁle password from the control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 66 Printing From the control panel, touch the document you want to print. Specify the number of copies to be printed, and then send the job for printing. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 67: Printing Confidential And Other Held Jobs
Printing Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing conﬁdential and other held jobs Storing print jobs in the printer From the home screen, navigate to: >...
Page 68: Printing Information Pages
Printing Select the print job type. If necessary, assign a user name. Send the print job. From the printer home screen, touch Held Jobs. Send the print job. Modifying conﬁdential print settings Note: This feature is available only in network printers or printers connected to print servers. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 69: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad. Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Page 70: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Option Card Menu Default Source Menu Settings Page Active NIC A list of installed DLEs (Download Emulators) Paper Size/Type Device Statistics Standard Network appears. Conﬁgure MP Stapler Test Standard USB Substitute Size...
Page 71: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Conﬁgure MP to "Cassette" for Manual Envelope Multipurpose Feeder to appear as a menu setting.
Page 72 Understanding the printer menus Tray [x] Type Specify the type of paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] Transparency is the factory default setting for all other trays. Recycled •...
Page 73 Understanding the printer menus MP Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure to “Cassette” for MP Feeder Recycled Type to appear as a menu.
Page 74 Understanding the printer menus Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure MP to “Manual” for Manual Recycled Paper Type to appear as a menu.
Page 75 Understanding the printer menus Substitute Size menu Substitute Size Substitute a speciﬁed paper size if the requested paper size is not available. Statement/A5 Notes: Letter/A4 • All Listed is the factory default setting. All available substitutions are 11 x 17/A3 allowed.
Page 76 Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
Page 77 Understanding the printer menus Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type. Duplex Glossy Loading Determine and set two-sided printing for all print jobs with Glossy as the paper type. Duplex Heavy Glossy Loading Determine and set two-sided printing for all print jobs with Heavy Glossy as the paper type.
Page 78 Understanding the printer menus Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default custom type name or a user‑deﬁned custom name created from the Embedded Paper Web Server or from MarkVision Professional. Card Stock Transparency Notes:...
Page 79 Understanding the printer menus Portrait Width Set the portrait width. 3.54–48 inches Notes: 89.9–1219 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 12 inches is the U.S. factory default setting. You can increase the width in 0.01‑inch increments.
Page 80: Reports Menu
Understanding the printer menus Overﬂow Bin Specify an alternative bin when a designated bin is full. Standard Bin Notes: Bin [x]* • This menu appears only when optional bins are installed. • Standard Bin is the factory default setting. Assign Type/Bin Select a bin for each supported paper type.
Page 81: Network/Ports Menu
Understanding the printer menus Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Network [x] Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information.
Page 82 Understanding the printer menus Standard Network or Network [x] menu Note: Only active ports appear in this menu. Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network. Enable Disable Note: Enable is the factory default setting. PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Page 83 Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Note: Auto is the factory default setting. Auto Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network.
Page 84 Understanding the printer menus Banner Page Allow the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP •...
Page 85 Understanding the printer menus Enable DDNS View or change the current DDNS setting. Note: Yes is the factory default setting. Enable mDNS View or change the current mDNS setting. Note: Yes is the factory default setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses.
Page 86 Understanding the printer menus Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Page 87 Understanding the printer menus Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the Note: The default zone for the network is the factory default setting. network] Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
Page 88 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 89 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 90 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 91 Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Note: This menu appears only when an optional serial card is installed.
Page 92 Understanding the printer menus Serial Buffer Set the size of the serial input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 93 Understanding the printer menus Baud Specify the rate at which data can be received through the serial port. 1200 Notes: 2400 • 9600 is the factory default setting. 4800 • 138200, 172800, 230400, and 345600 baud rates are only displayed in 9600 the Standard Serial menu.
Page 94: Security Menu
Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 95 Understanding the printer menus Edit Building Blocks Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password Edit Security Templates Add or edit a security template.
Page 96 Understanding the printer menus Conﬁdential Print menu Max Invalid PIN Set a limit on the number of times an invalid PIN can be entered. Notes: 2–10 • This menu item appears only when a formatted, working printer hard disk is installed.
Page 97 Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data ﬁles. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the ﬁle system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 98 Understanding the printer menus Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Page 99: Settings Menu
Understanding the printer menus Settings menu General Settings General Settings menu Display Language Set the language of the text that appears on the printer display. English Note: Not all languages are available for all printers, and you Francais may need to install special hardware for those languages to appear.
Page 100 Understanding the printer menus Quiet Mode Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting. This supports the performance speciﬁcations for your printer. • On conﬁgures the printer to produce as little noise as possible.
Page 101 Understanding the printer menus Paper Sizes Specify the default paper measurement. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. • Changing this also changes the default setting for each input source in the Paper Size/Type menu.
Page 102 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to display Default Alternate Default...
Page 103 Understanding the printer menus Audio Feedback Set the audio volume for the buttons. Button Feedback Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Volume 1–10 Show Bookmarks Specify whether bookmarks are displayed from the Held Jobs area.
Page 104 Understanding the printer menus Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 • 20 is the factory default setting. •...
Page 105 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the print Print Timeout job. Disabled 1–255 sec Notes: • 90 sec is the factory default setting. •...
Page 106 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 107 Understanding the printer menus Factory Defaults Restore the printer settings to the factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. This keeps the user‑deﬁned settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings.
Page 108 Understanding the printer menus Hole Punch Mode Specify the number of holes to be made on the prints. 2 holes Notes: 3 holes • “3 holes” is the U.S. factory default setting. “4 holes” is the international 4 holes factory default setting. •...
Page 109 Understanding the printer menus Separator Sheets Specify if blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 110 Understanding the printer menus Job Waiting Determine if print jobs are removed from the print queue when they require unavailable printer options or custom settings. These print jobs are stored in a separate print queue, so other jobs print normally. When the missing information or options, or both are obtained, the stored jobs print.
Page 111 Understanding the printer menus Print All Order Specify the order in which held and conﬁdential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting Newest First Finishing menu Sides (Duplex) Specify whether two‑sided printing is set as the default for all print jobs. 1 sided Notes: 2 sided...
Page 112 Understanding the printer menus Separator Source Specify the paper source for the separator sheet. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Conﬁgure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting.
Page 113 Understanding the printer menus Hole Punch Mode Specify the number of holes to be created on printed outputs for the purpose of collecting the sheets in a binder or folder. 2 holes 3 holes Note: This menu appears only when a supported staple, hole punch ﬁnisher is installed.
Page 114 Understanding the printer menus Enhance Fine Lines Enhance the printed output to have smoother lines with sharper edges. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File >...
Page 115 Understanding the printer menus Log Action at Near Full Determine and set how the printer responds when the hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log •...
Page 116 Understanding the printer menus Format Flash Format the ﬂash memory. Warning—Potential Damage: Do not turn off the printer while the ﬂash memory is being formatted. Notes: • Yes deletes all data stored in ﬂash memory. • No cancels the format request. •...
Page 117 Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart ﬁle.
Page 118 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 119 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 120 Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 121: Help Menu
Understanding the printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Page 122 Understanding the printer menus Menu item Description Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides information about ordering supplies...
Page 123: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 124: Saving Energy
Saving money and the environment Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 161. Saving energy Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: •...
Page 125: Recycling
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 126 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 127: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed.
Page 128: Erasing Volatile Memory
Securing the printer In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises. • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data •...
Page 129: Configuring Printer Hard Disk Encryption
In high-security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at...
Page 130: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 131 Maintaining the printer Remove the waste toner bottle. Locate the white tab. Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times.
Page 132 Maintaining the printer Remove the printhead wiper. Insert the wiper into the hole until it stops, and then slide it out. Repeat three times. Put the wiper back to its holder. Reinstall the waste toner bottle. Close the bottom front door.
Page 133 Maintaining the printer Emptying the hole punch box Open door H. Remove and empty the hole punch box.
Page 134: Checking The Status Of Parts And Supplies
Maintaining the printer Reinstall the hole punch box. Close door H. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies >...
Page 135: Ordering Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 136: Ordering A 300K Maintenance Kit
Maintaining the printer Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering a 300K maintenance kit Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each part. Item Part number Maintenance kit 40X9669 Storing parts and supplies Storing supplies...
Page 137: Replacing Supplies
Maintaining the printer Replacing supplies To avoid spilling the toner from the waste toner bottle, make sure to maintain its orientation. Replacing a photoconductor unit Open the bottom front door. Remove the waste toner bottle.
Page 138 Maintaining the printer Unlock the photoconductor unit. Remove the photoconductor unit. Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 139 Maintaining the printer Lock the photoconductor unit. Reinstall the waste toner bottle. Close the bottom front door. Replacing the staple cartridge Replacing the staple cartridge in the staple ﬁnisher Note: The staple ﬁnisher is supported only in select printer models. Press the latch on the staple ﬁnisher, and then slide the ﬁnisher to the left.
Page 140 Maintaining the printer Remove the staple cartridge holder. Remove the empty staple cartridge from the cartridge holder. Insert the new cartridge into the cartridge holder. Push the cartridge holder into the ﬁnisher until the holder clicks into place.
Page 141 Maintaining the printer Slide the ﬁnisher back into place. Replacing the staple cartridge in the booklet ﬁnisher Open door H, and then pull out the booklet maker. Remove the staple cartridge holder.
Page 142 Maintaining the printer Remove the empty staple cartridge from the cartridge holder. Insert the new cartridge into the cartridge holder. Push the cartridge holder into the booklet maker until the holder clicks into place. Push the booklet maker back into place, and then close the door.
Page 143 Maintaining the printer Replacing the staple cartridge in the staple, hole punch ﬁnisher Open door H. Remove the staple cartridge holder. Remove the empty staple cartridge from the cartridge holder.
Page 144 Maintaining the printer Insert the new cartridge into the cartridge holder. Push the cartridge holder into the ﬁnisher until the holder clicks into place. Close door H. Replacing the toner cartridge Open the top front door. Rotate the toner cartridge counterclockwise, and then pull it out.
Page 145 Maintaining the printer Unpack the new toner cartridge, remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer. Rotate the cartridge clockwise to lock it into place.
Page 146 Maintaining the printer Close the top front door. Clean the charger and the printhead lens. For more information, see “Cleaning the charger and the printhead lens” on page 130. Replacing the waste toner bottle Open the bottom front door.
Page 147 Maintaining the printer Remove the waste toner bottle. Clean the charger and the printhead lens. For more information, see steps 3–7 of “Cleaning the charger and the printhead lens” on page 130. Unpack the new waste toner bottle. Insert the new waste toner bottle into the printer until it clicks into place. Close the bottom front door.
Page 148: Replacing The 300K Maintenance Kit
Maintaining the printer Replacing the 300K maintenance kit Replacing the exhaust and ozone ﬁlters Exhaust ﬁlter Ozone ﬁlter Replacing the exhaust ﬁlter Pull out the exhaust ﬁlter. Unpack the new exhaust ﬁlter.
Page 149 Maintaining the printer Insert the new ﬁlter. Replacing the ozone ﬁlter Pull out the ozone ﬁlter. Unpack the new ozone ﬁlter. Insert the new ﬁlter.
Page 150 Maintaining the printer Replacing the pick, feed, and separator rollers Pick roller Feed roller Separator roller Note: You can use the rollers stored in the compartment inside the standard trays. For more information, see “Storing the rollers” on page 136. Turn off the printer.
Page 151 Maintaining the printer Remove all trays. • Standard tray • Optional 2 x 500‑ or 2500‑sheet tray Note: To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray. Open door C. Make sure that it does not hit any cable attached to the printer. Note: If the 3000‑sheet tray is installed, slide the tray to open the door.
Page 152 Maintaining the printer Open door D. Notes: • You can only open door D if the optional 2 x 500‑ or 2500‑sheet tray is installed. • If the 3000‑sheet tray is installed, slide the tray to open the door. Locate the rollers.
Page 153 Maintaining the printer Remove the rollers. Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their right places. Close doors C and D. Insert the trays. Replacing the transfer module Note: Use the screwdriver located inside the bottom front door of the printer.
Page 154 Maintaining the printer Turn off the printer. Open door C. Make sure that it does not hit any cable attached to the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 155 Maintaining the printer Loosen the screws of the transfer module lock. Remove the paper guide. Lift the transfer module using the handles, and then pull it out completely. Unpack the new transfer module. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 156 Maintaining the printer Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. Insert the new transfer module until it clicks into place. Place the paper guide back into place. Tighten the screws of the transfer module lock. Reinstall the door stopper.
Page 157 Maintaining the printer Pull out the transfer roller. Unpack the new transfer roller. Insert the new transfer roller until it clicks into place. Close door C. Resetting the maintenance counter Turn off the printer. From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen with the progress bar appears.
Page 158: Moving The Printer
Maintaining the printer Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 159: Managing The Printer
Managing the printer Managing the printer Checking the virtual display Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 160: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Conﬁguring supply notiﬁcations from the Embedded Web Server You can determine how you would like to be notiﬁed when supplies run nearly low, low, near end‑of‑life, or reach their end‑of‑life by setting the selectable alerts. Note: The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Page 161: Clearing Jams
Clearing jams Clearing jams Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper •...
Page 162: Understanding Jam Messages And Locations
Clearing jams • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control panel. •...
Page 163: [X]-Page Jam, Clear Jammed Paper From Multipurpose Feeder. [200.Xx]
Clearing jams Door J Area name Control panel message What to do Multipurpose feeder [x]‑page jam, clear jammed paper from Remove the jammed paper from the multipurpose feeder. [200.xx] feeder. Door C, trays [x]‑page jam, open door C and clear all Open door C, and then remove the jammed paper.
Page 164: [X]-Page Jam, Open Door C And Clear All Jammed Paper. [2Yy.xx]
Clearing jams Open door C to remove any paper fragments. Note: Make sure that door C does not hit any cable attached to the printer. Close door C. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 165 Clearing jams • Below the fuser area • Duplex area • Above the duplex area Open the standard trays, and then locate the jammed paper. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 166: [X]-Page Jam, Slide The 3000-Sheet Tray And Open Door C. [2Yy.xx]
Clearing jams Close the trays and door C. [x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx] Slide the 3000‑sheet tray. Open door C. Make sure that it does not hit any cable attached to the printer. Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Page 167 Clearing jams • Fuser area • Below the fuser area • Duplex area • Above the duplex area...
Page 168: [X]-Page Jam, Open Door D And Clear All Jammed Paper. [24Y.xx]
Clearing jams Open the standard trays, and then locate the jammed paper. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the trays and door C. Slide the 3000‑sheet tray back into place. [x]‑page jam, open door D and clear all jammed paper.
Page 169: [X]-Page Jam, Slide The 3000-Sheet Tray And Open Door D. [24Y.xx]
Clearing jams Open the optional tray, and then locate the jammed paper. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the tray and door D. [x]‑page jam, slide the 3000‑sheet tray and open door D.
Page 170 Clearing jams Note: Make sure that all paper fragments are removed. Open the optional tray, and then locate the jammed paper. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the tray and door D. Slide the 3000‑sheet tray back into place.
Page 171: [X]-Page Jam, Slide The 3000-Sheet Tray And Open Door F. [24Y.xx]
Clearing jams [x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx] Slide the 3000‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 172 Clearing jams Close door F. Open door C. Make sure that it does not hit any cable attached to the printer. Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 173: [X]-Page Jam, Open Doors G, H, And J And Clear Jammed Paper. Leave Paper In Bin. [4Yy.xx]
Clearing jams • Below the fuser area • Duplex area • Above the duplex area Close door C, and then slide the 3000‑sheet tray back into place. [x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx] Open door G, and then remove the jammed paper.
Page 174 Clearing jams Open door J, and then lift handle J1 to its upright position. Open door H. Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Page 175 Clearing jams • Door J Note: If there is a jammed paper between the ﬁnisher bins, then remove the paper. • Areas H1 and H2...
Page 176 Clearing jams • Areas H3 and H4 • Area H6 Close Door H. Open door C, and then remove the jammed paper. Note: Make sure that door C does not hit any cable attached to the printer.
Page 177: [X]-Page Jam, Press Latch To Access Area G. Leave Paper In Bin. [40Y.xx]
Clearing jams Notes: • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. Close door C. [x]‑page jam, press latch to access area G. Leave paper in bin.
Page 178 Clearing jams Slide the ﬁnisher back into place. Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: •...
Page 179: [X]-Page Jam, Press Latch To Access Area G And Clear Jammed Staples. Leave Paper In Bin. [402.93]
Clearing jams • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. Close door C. [x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93] Remove all paper from the staple ﬁnisher bin.
Page 180 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press the staple guard down until it clicks into place. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 181: [X]-Page Jam, Open Door H And Rotate Knob H6 Clockwise. Leave Paper In Bin. [426.Xx- 428.Xx]
Clearing jams Push the cartridge holder into the ﬁnisher until the holder clicks into place. Slide the ﬁnisher back into place. [x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx] If the jammed paper is located under door G, then open the door and remove the paper.
Page 182 Clearing jams Open door J, and then lift handle J1. Open door H. Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Page 183 Clearing jams • Door J Note: If there is a jammed paper between the ﬁnisher bins, then remove the paper. • Areas H1 and H2...
Page 184 Clearing jams • Areas H3 and H4 • Area H6 Using handle H5, pull out the booklet maker. Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Page 185 Clearing jams • Area H8 • Area H9...
Page 186 Clearing jams • Area H10 Push the booklet maker back into place. Close door H. Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 187: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low [88.xy] You may need to replace the toner cartridge very soon.
Page 188 Troubleshooting • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Page 189 Troubleshooting Disk full [62] Try one or more of the following: • From the control panel, touch Continue to clear the message and continue printing. • Touch Reset active bin to reset the active bin for a linked set of bins. •...
Page 190 Troubleshooting • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Insert hole punch box Insert the hole punch box into the ﬁnisher, and then touch Continue to clear the message. Insert Tray [x] Try one or more of the following: •...
Page 191 Troubleshooting Insufficient space between paper stacks in Tray 3 Move the paper stacks apart, and then touch Continue on the control panel to clear the message and continue printing. Load [paper source] with [custom string] [paper orientation] Try one or more of the following: •...
Page 192 Troubleshooting – Reset active bin—To reset the active bin for a linked set of bins. • Cancel the print job. Load Multipurpose Feeder with [custom type name] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. •...
Page 193 • Cancel the print job. [x] maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 194 Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: •...
Page 195 Troubleshooting Reinstall missing or unresponsive photoconductor [31.xy] Try one or more of the following: • If the photoconductor unit is missing, then install it. For more information, see “Replacing a photoconductor unit” on page 137. • If the photoconductor unit is installed, then remove and then reinstall it. Note: If the message appears after reinstalling the supply, then replace the defective photoconductor unit.
Page 196 The x and y values must match for printing to continue. Replace [x] maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, go to the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 197 Note: If you do not have a replacement photoconductor unit, then see “Ordering supplies” on page 135 or go to www.lexmark.com. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
Page 198 • Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 199 Troubleshooting The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Touch Continue on the control panel to clear the message and continue printing. Too many ﬂash options installed [58] Try one or more of the following: •...
Page 200: Solving Printer Problems
Troubleshooting Unsupported option in slot [x] [55] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the unsupported option card from the printer controller board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 201 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 202 Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 203 Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is Contact...
Page 204 Troubleshooting Internal Solutions Port does not operate correctly Action Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. Note: An ISP from Install the ISP. For more information, see “Installing an Internal another printer may Solutions Port”...
Page 205 Troubleshooting Action Step 3 Go to step 4. Reinstall the tray. For more information, Check if the tray is installed and recognized by the printer. see the setup Print a menu settings page, and then check if the tray is listed documentation that in the Installed Features list.
Page 206 Troubleshooting Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery. The problem is Contact customer solved. support. From the home screen, navigate to: > Settings > General Settings > Print Recovery From the Jam Recovery menu, select On or Auto. Save your changes.
Page 207 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 161. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper.
Page 208: Solving Print Problems
Troubleshooting Solving print problems Printing problems Conﬁdential and other held jobs do not print Note: Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold Open the held jobs folder on the printer display, and then verify...
Page 209 Troubleshooting Envelope seals when printing Action Contact customer The problem is Use envelopes that have been stored in a dry environment. support. solved. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Resend the print job. Does the envelope seal when printing? Error message about reading the ﬂash drive appears Action Step 1...
Page 210 Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
Page 211 Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 212 Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Disable Eco‑Mode. From the control panel, navigate to: Settings > General Settings > Eco‑Mode > Off Note: Disabling Eco‑Mode may increase the consumption of energy or paper, or both.
Page 213 Step 6 The problem is Contact customer solved. support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 214 Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is Go to step 2.
Page 215 Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >...
Page 216 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3. Do one or more of the following: From the control panel, set the paper size and type in the Paper...
Page 217 Troubleshooting Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is Go to step 2. solved. From the Quality menu on the control panel, decrease the toner darkness. Resend the print job. Did the gray background disappear from the prints? Step 2 The problem is Go to step 3.
Page 218 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Make sure that your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. The problem is solved.
Page 219 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 220 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
Page 221 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight in Printing Preferences or in the Print dialog. Resend the print job. Do print irregularities still appear? Step 4 From the control Go to step 5.
Page 222 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 223 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Clean the charger and the printhead lens. Resend the print job. Is the print still too dark? Step 7 Contact customer The problem is support. solved. Replace the photoconductor unit, and then resend the print job. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Page 224 Troubleshooting Action Step 4 From the control Go to step 5. panel, change the Make sure that the paper has no texture or rough ﬁnishes. texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing on.
Page 225 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is a packing material left on the photoconductor unit. Remove the photoconductor unit. Check if the packing material is properly removed from the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Page 226 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Clean the charger and the printhead lens. Resend the print job. Is the printer printing solid black pages? Step 3 Contact customer The problem is support. solved. Replace the photoconductor unit, and then resend the print job. Is the printer printing solid black pages? Repeating defects appear on prints Action...
Page 227 Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray.
Page 228 Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 229 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 230 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the control panel, set the paper texture, type, and weight in • the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the Do the paper texture, type, and weight match the paper in the tray?
Page 231 Troubleshooting Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Clean the charger and the printhead lens. Resend the print job. Did the toner fog or background shading disappear from the prints? Step 2 The problem is...
Page 232 Troubleshooting Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper weight from the tray type, texture, and weight. settings to match the paper loaded in the Do the paper type, texture, and weight match the paper loaded in tray.
Page 233 Troubleshooting Uneven print density Action Step 1 Go to step 2. The problem is solved. Clean the charger and the printhead lens. Resend the print job. Is the print density uneven? Step 2 Contact customer The problem is support. solved. Replace the photoconductor unit, and then resend the print job.
Page 234 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the speciﬁed tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Go to step 5.
Page 235: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 236: Contacting Customer Support
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:...
Page 237 Troubleshooting Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.
Page 238: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 239 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 240 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 241 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 242 Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F)
Page 243: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 244 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 245 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 246 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön...
Page 247 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 248 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 249 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 250 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 251 Notices Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 252: Index
Index Index adding internal options charger Numerics print driver 40 cleaning 130 300K maintenance kit adjusting printer display checking an unresponsive ordering 136 printer 200 brightness 125 adjusting Sleep mode 125 checking status of parts and Symbols adjusting toner darkness 64 supplies 134 [x] maintenance kit very low AppleTalk menu 86...
Page 253 Index using wireless setup wizard 42 exhaust ﬁlter conservation settings replacing 148 Eco‑Mode setting 124 brightness, adjusting 125 exporting a conﬁguration Eco‑Settings conserving supplies 123 using the Embedded Web about 19 Eco‑Mode 124 Server 20 Edit Security Setups menu 94 Hibernate mode 124 exterior of the printer embedded solutions information...
Page 254 Index Help menu 121 internal options, adding Load Multipurpose Feeder with Hibernate mode print driver 40 [custom type name] [paper using 124 internal print server orientation] 192 hiding icons on the home troubleshooting 203 Load Multipurpose Feeder with screen 18 Internal Solutions Port [paper size] [paper hole punch box...
Page 255 TCP/IP 84 Web Server 134 staple cartridges 136 Universal Setup 78 storing 136 ordering supplies Utilities 115 using genuine Lexmark 135 toner cartridge 135 Wireless 85 parts, ordering waste toner bottle 135 XPS 116 300K maintenance kit 136 ozone ﬁlter...
Page 256 Index print quality troubleshooting print job takes longer than [x]‑page jam, open doors G, H, blank pages 224 expected 212 and J and clear jammed paper. characters have jagged tray linking does not work 214 Leave paper in bin. [400– edges 215 unexpected page breaks 402] 173...
Page 257 Index Insert hole punch box 190 Photoconductor low [84.xy] 194 Some held jobs were not Insert Tray [x] 190 Photoconductor very low restored 198 Insufficient memory for Flash [84.xy] 194 Standard network software Memory Defragment operation Printer had to restart. Last job error [54] 198 [37] 190 may be incomplete.
Page 258 56, 123 photoconductor [32.xy] 197 settings 68 recycling Replace waste toner bottle Security Audit Log menu 97 Lexmark packaging 126 [82.xy] 197 security lock 127 Lexmark products 125 replacing parts security settings information toner cartridges 126...
Page 259 123 gray background on prints 217 replacing 156 storing 136 horizontal voids appear on transparencies using genuine Lexmark 135 prints 217 tips 55 using recycled paper 123 print irregularities 220 Tray [x] paper size print is too dark 221...
Page 260 Index print is too light 223 printer is printing solid black verify print jobs 67 pages 225 printing from a Macintosh repeating defects appear on computer 67 prints 226 printing from Windows 67 shadow images appear on vertical voids appear 233 prints 227 viewing skewed print 228...

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