Paper Jams; Avoiding Jams - Lexmark MS911 Service Manual

Actions
Step 3
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Printed Page Count
Does the page count reach 300K or 600K?
Step 4
Check the following for damage:
• Developer unit
• Transfer belt
• Transfer roller
Replace the parts if necessary. See
234.
Does the problem remain?
Step 5
a
Make sure that the fuser and its cable are properly connected.
b
Check the fuser for damage, and replace if necessary. See
removal" on page 230.
Does the problem remain?

Paper jams

• "Avoiding jams" on page 53
•
"Understanding jam messages and locations" on page 54
•
"200 paper jams" on page 56
• "202 paper jams" on page 63
•
"23y paper jams" on page 71
•
"241–242 paper jams" on page 74
• "243–245 paper jams" on page 85

Avoiding jams

Load paper properly
• Make sure paper lies flat in the tray.
•
Do not remove a tray while the printer is printing.
•
Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
"Transfer roller removal" on page
Diagnostic information
53
Yes
Go to step 4.
Go to step 5.
Contact the next level
of support.
"Fuser
4021
No
Go to step 5.
The problem is solved.
The problem is solved.