Lexmark MS911 Service Manual page 133

Action
Step 12
a
Make sure that the toner cartridge motor cable is properly connected.
b
Check the motor (toner cartridge) and its cable for damage, and
replace if necessary. See
page 302.
Step 13
Check the image controller board pins for damage, and replace if
necessary. See "Image controller board removal" on page
Does the problem remain?
Step 14
Check the engine controller board pins for damage, and replace if
necessary. See "Engine controller board removal" on page
Does the problem remain?
Motor (developer) failure service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Developing tray
Does the motor run?
Step 3
a
Reseat the developer motor cable.
b
Check the developer motor cable for damage, and replace if necessary.
Does the problem remain?
Step 4
a
Check the developer belt for proper tension, and then adjust if
necessary.
b
Check the developer gear and belt for wear or damage, and replace if
necessary.
Does the problem remain?
"Motor (toner cartridge) removal" on
Diagnostic information
Yes
Go to step 13.
Go to step 14.
275.
Contact the next level
of support.
296.
Yes
Go to step 2.
Go to step 6.
Go to step 4.
Go to step 5.
133
4021
No
The problem is solved.
The problem is solved.
The problem is solved.
No
The problem is solved.
Go to step 3.
The problem is solved.
The problem is solved.