Network Service Check - Lexmark MS911 Service Manual

Network service check

Note: Before starting this service check, print the network setup page. This page is found under Menu > Reports >
Network Settings. Consult the network administrator to verify that the physical and wireless network settings
displayed on the network settings page for the device are properly configured. If a wireless network is used, then
verify that the printer is in range of the host computer or wireless access point. Verify if there is no electronic
interference in the wireless network. Have the network administrator verify that the device is using the correct SSID,
and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup
Guide.
Actions
Step 1
If the device is physically connected to the network, verify that the
Ethernet cable is properly connected on both ends. Reseat the cable if
necessary.
Does the problem remain?
Step 2
If the network is wireless, check the online status of the printer under
Printers and Faxes on the host computer. Delete all print jobs in the print
queue.
Is the printer online and in a Ready state?
Step 3
Change the printer status to online.
Does the problem remain?
Step 4
Check the IP address displayed on the network settings page.
Does it match the IP address in the port of the drivers using the printer?
Step 5
Note: A printer should use a static IP address on a network.
Does the LAN use DHCP?
Step 6
Check the first two segments of the IP address.
Does the IP address start with 169.254?
Step 7
Reset the printer.
Does the problem remain?
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 9.
Go to step 6.
Go to step 7.
Go to step 9.
Diagnostic information
118
4021
No
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 5.
Go to step 8.
Go to step 8.
The problem is solved.