911-963 Errors - Lexmark MS911 Service Manual

Action
Step 31
Contact your next level of support. You will need the following information:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if the error appears to be isolated to a single file
•
File/Application used if the error is related to specific print file
•
Device operating system
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error
911–963 errors
911–916 error messages
Error code Description
911.72 Finisher abnormality was detected when controlling
the exit roller pressure.
911.225 Finisher abnormality was detected when driving the
motors.
916.165 Destination abnormality was detected.
919 error messages
Error code Description
919.52 Engine communication error was detected.
919.208 Engine backup media access error was detected.
919.212 K DR backup media access error was detected.
919.22 K TB backup media access error was detected.
919.224 Engine backup data discord was detected.
919.225 Engine board exchange abnormality was detected.
919.226 Engine flash ROM writing error was detected.
919.227 Engine flash ROM device abnormality was detected.
919.228 Engine firmware download communication error was
detected.
919.24 Engine control abnormality was detected.
Yes
Action
See "Option controller board error service check"
on page
See "Engine and controller board error service
check" on page
Action
See "Engine and controller board error service
check" on page
Diagnostic information
166
No
167.
167.
167.
4021