Lexmark MS911 Service Manual page 137

2500-sheet tray feed failure service check
Actions
Step 1
Enter the Diagnostics Menu, and then navigate to:
PRINTER SETUP > Reset engine Service Error
Note: Do this every time a service error would occur to clear the error
and restore the engine settings.
Does the error remain?
Step 2
a
Check the 2500-sheet tray feed and transport motor belt for proper
tension, and adjust if necessary.
b
Check the 2500-sheet tray feed and transport motor gear and belt for
wear or damage, and replace if necessary.
Does the problem remain?
Step 3
Check the 2500‑sheet tray feed, pick, and separator rollers for damage,
and replace if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Step 4
Replace the motor (2500-sheet tray feed). See
feed) removal" on page 349.
Does the problem remain?
Step 5
Check the 2500-sheet tray controller board pins for damage, and replace
if necessary. See "2500-sheet tray controller board removal" on
page 332.
Does the problem remain?
"Motor (2500‑sheet tray
Diagnostic information
137
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact the next level The problem is solved.
of support.
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