Incompatible Hardware Option Service Check; Hard Disk Failure Service Check - Lexmark MS911 Service Manual

Incompatible hardware option service check

Action
Step 1
Warning—Potential Damage: Do not perform this step if the printer is
on.
a
Reseat the hardware option cables.
b
Check the cables for damage, and replace if necessary.
Does the problem remain?
Step 2
Check the firmware version of the hardware option if it is supported by
the engine firmware. Update the firmware if necessary.
Note: Contact the next level of support for the correct firmware
version.
Does the problem remain?
Step 3
Check the hardware option controller board pins for damage, and replace
if necessary.
Does the problem remain?

Hard disk failure service check

Action
Step 1
Delete unnecessary files:
•
Navigate to Settings > Print Settings > Utilities Menu
> Delete Downloads on Disk > Yes.
•
Enter the Configuration menu, and then navigate to Settings > Jobs
on Disk > Delete.
Does the problem remain?
Step 2
Make sure that the firmware version is the latest.
Note: The latest firmware versions are available on the Technical
service bulletins at support.lexmark.com.
Does the problem remain?
Step 3
a
Make sure that the hard disk cable is properly installed.
b
Check the cable for damage, and replace if necessary.
Does the problem remain?
Yes
Go to step 2.
Go to step 3.
Contact the next level
of support.
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Diagnostic information
123
4021
No
The problem is solved.
The problem is solved.
The problem is solved.
No
The problem is solved.
The problem is solved.
The problem is solved.