Job Submitted But Never Printed - imagistics ipc1-im6530 Administrator's Manual

Job Submitted But Never Printed

Problem Description
There are many reasons why a job sent to the controller may not print,
several of which relate to hardware or network problems. However, if you
have been able to print successfully on previous occasions and printing is
possible for some jobs or some workstations, the problem is most likely to
be caused by a client-setup or job-submission error.
If the problem persists after following all of these steps, contact your
Imagistics authorized dealer for support.
Corrective Action
1 Check the device status in either Printer Utility or ipc1 Document
Monitor to make sure there is no maintenance or service call at the
copier. Refer to
more information about resolving the problem or contact your
Imagistics authorized dealer for support.
2 If the job does not appear in the Current Jobs queue, check the Jobs
Log in Printer Utility. All terminated jobs are listed along with the job
status. If the status is
printed. For more information, refer to
3 Make sure the user is submitting the job to the right printer by
checking the device UNC displayed in the status bar in Printer Utility
against the device name displayed on the copier LCD touch screen.
Refer to
4 Make sure that the port is configured properly on the client
workstation. Refer to the Operator's Guide.
5 Check the driver settings against the application settings to make
sure that they do not conflict with each other. Generally, the
application settings take precedence over driver settings. However, in
some applications, this can cause erratic results or even prevent a job
from printing. Refer to subsequent sections of this chapter for more
specific details.
6 Make sure the copier is equipped with the size and type of paper
being requested for the job. If it is not, you may need to feed the
correct media type manually. Failure to do so may hold up other jobs
in the queue, unless the
presses S
302
im6530, im8130
Troubleshooting Hardware Errors
Deleted
Naming the Device and Workgroup
Auto Continue
on the copier control panel. This forces the job to
TART
or , the job could not be
Unserviceable
Jobs Log
on page 22.
option is enabled and someone
ipc1-im8130 Administrator's Guide
on page 263 for
on page 271.