Job Not Listed In Current Jobs - imagistics ipc1-im6530 Administrator's Manual

Possible Cause
The client is not
communicating with
the controller
The controller was
unable to process the
job request
Client Error (Mac Platform)
The Imagistics PPD
file is not installed
properly

Job Not Listed in Current Jobs

Problem Description
If a job submitted to the controller does not appear in the current jobs
queue, visible from Printer Utility, ipc1 Document Monitor, or the copier
control panel the most likely causes are a network issue or a client
software installation and configuration error.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
Imagistics authorized dealer for further assistance.
Troubleshooting Checklist
Possible Cause
Software Error
ipc1-im8130 Administrator's Guide
im6530, im8130
Cannot Print From Client
Check
6 Open ipc1 Document Monitor
and note the taskbar
connection icon and status
bar message. Is the
controller responding?
7 Try resubmitting the job.
Does the printer status read
Document has printed
successfully?
8 Is the printer you created
selected in the Chooser
(OS9) or the Print Center
(OSX)?
Submitted Job Not in Current Jobs Queue
Check
For Instructions,
Yes No
→
ipc1 Document
Next
Monitor Status:
Step
↓
The Controller is
not responding
page 289.
→
Cannot Interpret
End
ipc1 Document
Monitor Messages/
Warnings/Errors
on page 292.
→
Installing
End
Macintosh PPD
Files
For Instructions,
Yes No
Go To...
on
on page 194.
Go To...
259