Using The Debug Log; Switching On And Setting Up "Save Debug Log - Ricoh D017 Service Manual

5.6 USING THE DEBUG LOG

This machine provides a Save Debug Log feature that allows the Customer Engineer to
save and retrieve error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory but this
information is lost when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
Switching on the debug feature so error information is saved directly to the HDD for later
retrieval.
Copying the error information from the HDD to an SD card.
When a user is experiencing problems with the machine, follow the procedure below to set
up the machine so the error information is saved automatically to the HDD. Then ask the
user to reproduce the problem.

5.6.1 SWITCHING ON AND SETTING UP "SAVE DEBUG LOG"

The debug information cannot be saved until the "Save Debug Log" function is switched on
and a target is selected.
1. Enter the SP mode.
Press (Clear Modes), then use the 10-key pad to input "107".
Press and hold down
Press "Copy SP" on the touch-panel.
Input "5857", then press
2. Under "5857 Save Debug Log", press
3. On the operation panel keypad, press
Log feature on.
The default setting is "0" (OFF). This feature must be switched on in order for
the debug information to be saved.
D017/D018/D019/D020/D084/D085
(Clear/Stop) for more than 3 seconds.
.
.
then press
5-23
Using the Debug Log
. This switches the Save Debug
SM