Page 1 Model S-C4 Machine Code: D067/D068/D069/D072 FIELD SERVICE MANUAL January, 2009 Subject to change...
Page 3: Important Safety Notices
Important Safety Notices Prevention of Physical Injury 1. Be sure that the power cord is unplugged before disassembling or assembling parts of the copier or peripherals. 2. The wall outlet should be near the copier and easily accessible. 3. Note that electrical voltage is supplied to some components of the copier and the paper tray unit even while the main power switch is off.
Page 4: Safe And Ecological Disposal
Safe and Ecological Disposal 1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly if exposed to an open flame. 2. Dispose of used toner, developer, and organic photoconductors in accordance with local regulations. (These are nontoxic supplies.) 3.
Page 5: Symbols And Abbreviations
Symbols and Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations is as follows: See or Refer to Clip ring E-ring Screw Connector Clamp Short Edge Feed Long Edge Feed Core Technology manual Cautions, Notes, etc. The following headings provide special information: •...
Page 6: Table Of Contents
Drive Layout..............................22 Guidance for Those Who are Familiar with Predecessor Products..............24 2. Installation Installation Cautions............................25 Installation Requirements..........................26 Environment..............................26 Machine Level..............................26 Minimum Operational Space Requirements.....................27 Power Requirements............................28 Copier................................29 Accessory Check............................29 Optional Handset (Only for D068/D069)....................36 Paper Tray Unit..............................39 Accessory Check............................39 Installation Procedure..........................39...
Page 7 Paper Tray Unit Heater............................42 Accessory Check............................42 Installation Procedure..........................43 ARDF (B872)..............................50 Accessory Check............................50 Installation Procedure..........................50 USB 2.0/SD Slot Type B..........................57 Accessory Check............................57 Installation Procedure..........................57 Testing the SD Card/USB Slot........................63 Optional Paper Tray Grip Handle........................65 Accessories..............................65 Printer/Scanner Unit............................67 Accessory Check............................67 Installation Procedure..........................68 Controller Options............................73 Overview..............................73 PostScript3 Installation..........................73...
Page 8 Special Tools and Lubricants...........................92 Exterior Covers and Operation Panel......................93 Rear Cover..............................93 Copy Tray..............................93 Scale Plate (D067 only)..........................94 Operation Panel and Upper Covers......................95 Right Door..............................96 Bypass Tray..............................96 Platen Cover Sensor............................97 Scanner Unit..............................98 Exposure Glass............................98 Lens Block..............................99 Exposure Lamp, Lamp Stabilizer Board.....................99 Scanner Motor............................100 Scanner HP Sensor............................102 Scanner Alignment Adjustment.........................102...
Page 9 Paper Feed and Registration Clutches.....................120 Image Transfer...............................122 Transfer Roller............................122 ID Sensor and Duplex Roller........................123 Discharge plate............................124 BICU and Controller Board..........................125 BICU................................125 Controller Board (F/SPF models: D068/D069)...................127 Other Replacements............................132 Duplex Motor............................132 High-Voltage Power Supply Board ......................133 PSU................................134 Contact-Release Solenoid........................135 Toner Supply Clutch..........................135 FCU (For D068/D069)...........................136...
Page 10 5. Troubleshooting Service Call Conditions..........................157 Electrical Component Defects........................158 Card Save Function............................159 Overview..............................159 Procedure..............................159 Fax Troubleshooting Guide (Only For D068/D069)................162 6. System Maintenance Reference Service Program.............................163 SP Tables..............................163 Using SP and SSP Modes.........................163 Using SP Mode (F/SPF: D068/D069).......................166 NVRAM Data Upload/Download......................166 Firmware Update Procedure........................167...
Page 11 INDEX ................................189...
Page 13: Product Information
1. Product Information Specifications See "Appendices" for the following information: • General Specifications • Supported Paper Sizes...
Page 14: Machine Configuration
1. Product Information Machine Configuration Mainframe (Basic: D067/D072) Standard Component Machine Code Remarks Copier [A] D067/D072 Optional Components Machine Code Remarks 500-Sheet Paper Feed Unit [B] B421 Two can be used. Standard/Optional Component Machine Code Remarks • Standard for D072 ARDF [C] B872 •...
Page 15: Mainframe (F/Spf: D068/D069)
Machine Configuration Mainframe (F/SPF: D068/D069) Standard Component Machine Code Remarks Copier [A] D068/D069 GW Controller Board [C] ARDF [D] B872 Fax Unit [E] Optional Components Machine Code Remarks 500-sheet Paper Feed Unit [B] B421 Two can be used. Handset [F]...
Page 16: System Components (For D068/D069)
1. Product Information System Components (For D068/D069) Item Machine Code Remarks Controller Box Standard USB2.0/SD Slot D467 Option only for D069 SD card for the Printer/Scanner Unit Printer/Scanner unit D468 Standard only for D069 HDD Encryption Unit D377 PostScript 3...
Page 17 Machine Configuration RAM DIMM G332 Distributed with the printer/scanner unit D362...
Page 18: Overview
1. Product Information Overview Component Layout Mainframe 1. Exposure Lamp 20. ID (Image Density) Sensor 2. 1st Scanner 21. Registration Roller 3. CCD (on SBU) 22. Registration Sensor 4. Lens Block 23. Bypass Tray 5. 2nd Scanner 24. Bypass Paper Feed Roller 6.
Page 19 Overview 8. Platen Cover Sensor 27. Mixing Augers 9. Exposure Glass 28. (Main) Friction Pad 10. Exit Roller 29. Paper Feed Roller 11. Exit Sensor 30. Paper End Sensor 12. Scanner Motor 31. TD (Toner Density) Sensor 13. Hot Roller 32.
Page 20: Electrical Components 1
1. Product Information 6. Junction Gate 12. Transport Roller Electrical Components Electrical Components 1 1. Lens Block 11. ID (Image Density) Sensor 2. Exposure Lamp 12. Registration Sensor 3. Lamp Stabilizer Board 13. Paper End Sensor 4. Scanner HP Sensor 14.
Page 21 Overview 6. Scanner Motor 16. Right Door Safety Switch 7. Mechanical Counter 17. Front Door Safety Switch 8. Polygon Mirror Motor 18. Quenching Lamp 9. LD Unit 19. High-Voltage Power Supply Board 10. Exit Sensor 20. Operation Panel Board Electrical Components 2 1.
Page 22 1. Product Information ARDF 1. DF Feed Clutch 6. DF Feed Motor 2. Registration Sensor 7. Inverter Sensor 3. Exit Sensor 8. DF Drive Board 4. Left Cover Sensor 9. Junction Gate Solenoid 5. DF Transport Motor 10. Original Set Sensor...
Page 23: Paper Path
Overview Paper Path 1. Original Registration Sensor (Document Feeder) 2. Exit Senor (Document Feeder) 3. Inverter Sensor (Document Feeder) 4. Original Set Sensor (Document Feeder) 5. Exit Sensor 6. Paper Path Sensor 7. Registration Sensor 8. By-pass Paper End Sensor 9.
Page 24: Drive Layout
1. Product Information 10. Paper End Sensor (Optional Tray) 11. Paper End Sensor Drive Layout Mainframe 1. Scanner Motor 7. Bypass Feed Clutch (By-pass Tray) 2. Duplex motor 8. Registration Clutch 3. Exit Roller 9. Developer Driver Gear 4. Toner Bottle Clutch 10.
Page 25 Overview ARDF 1. DF Feed Motor 6. Separation Roller 2. Feed Roller 7. Transport Roller 3. Pick-up Roller 8. DF Transport Motor 4. Inverter Roller 9. Exit Roller 5. DF Feed Clutch 10. Registration Roller • DF Feed Motor: Drives the feed, separation, pick-up, and transport and inverter rollers. •...
Page 26: Guidance For Those Who Are Familiar With Predecessor Products
Guidance for Those Who are Familiar with Predecessor Products The D067/D068/D069/D072 range of machines is the successor model to the B262/B292/B284/ B288 range of machines. If you have experience with the predecessor line, the following information may be of help when you read this manual.
Page 27: Installation
2. Installation Installation Cautions • Before installing an optional unit, do the following: • Print out all messages stored in the memory, all user-programmed items, and a system parameter list. • If there is a printer option on the machine, print out all data in the printer buffer. •...
Page 28: Installation Requirements
2. Installation Installation Requirements Environment –Temperature and Humidity Chart– • Temperature Range: 10°C to 32°C (50°F to 89.6°F) • Humidity Range: 15% to 80% RH • Ambient Illumination: Less than 1,500 lux (Do not expose to direct sunlight.) • Ventilation: Room air should turn over at least 3 times/hr/person •...
Page 29: Minimum Operational Space Requirements
Installation Requirements Right to left: Within 5 mm (0.2") of level Minimum Operational Space Requirements Place the machine near the power source, providing clearance as shown. A: Front – 750 mm (29.6") B: Left – 100 mm (3.9") C: Rear – 100 mm (3.9") D: Right –...
Page 30: Power Requirements
2. Installation • Actual minimum space requirement for left, rear, and right sides is 10mm (0.4") each, but note that this will not allow room for opening of the bypass tray, right door, platen cover, or ARDF unit. Power Requirements •...
Page 31: Copier
Operating Instructions – Book (-15, -27) 1 set Operating Instructions – CD ROM (-15, -27) 1 set EMC caution Sheet (-27) Fax Model (D068)/ Printer/Scanner and Fax Model (D069) Description Q’ty NECR (-17) EU Safety Sheet (-27) Paper Size Decal (-17, -27, -29) Operating Instructions –...
Page 32 2. Installation Description Q’ty Connecter Cover for TEL (-17) Ferrite Core for TEL Line Ferrite Core (-17, -27, -29) EMC Caution Sheet (-27) EULA Sheet (-17, -27, -29) Caution Decal (-17, -27, -29) Installation Procedure • Make sure that the copier remains unplugged during installation. 1.
Page 33 Copier 3. Remove the spacing wedge [B]. 4. Remove the three scanner lock pins. (A tag is hanging from each pin.) To remove: Grasp the base of the pin [C], turn the pin 90 degrees, and pull it down and out. 5.
Page 34 2. Installation 9. Open the front door [E]. 10. Lift lever [F], press in on latch [G] and pull the bottle holder [H] out. (You do not need to pull it completely out of the machine.) 11. Take a new bottle of toner, and shake it several times. 12.
Page 35 Copier 16. Remove the padding [L]. 17. Pull each tabbed strip [M] out of the PCU with one hand, supporting the PCU with the other. • Do not pull both strips at the same time, as this could damage the PCU. 18.
Page 36 26. Attach the ferrite core [P] to the network cable when connecting the cable. 27. Attach the ferrite core to the telephone line in the same manner as step 26 (only for D068/D069). 28. Connect the telephone line to the "LINE" jack (only for D068/D069).
Page 37 Copier 30. Select the language used in the operation panel as necessary ( > Language). For D068/D069: Interface settings D068: 1. Start the SP mode. 2. Select SP5-985-001 (NIC setting) and change the setting value to "0" (OFF). 3. Select SP5-985-002 (USB setting) and change the setting value to "0" (OFF).
Page 38: Optional Handset (Only For D068/D069)
• If another error occurs after initialization, this can be a functional problem. 1. Select fax SP1-101-016 and specify the country code. 2. Select fax SP3-101-001 and specify the service station. Optional Handset (Only for D068/D069) Accessory Check Check that you have the components and accessories.
Page 39 Copier Installation Procedure 1. Attach the handset bracket [A] ( x 2) 2. Remove the label from the handset cradle [B]. 3. Attach the cradle [B] to the handset bracket ( x 2). 4. Attach the cradle to the bracket ( x 2). 5.
Page 40 2. Installation • The bracket is an accessory of the copier. 6. Set the handset on the cradle. 7. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above.
Page 41: Paper Tray Unit
Paper Tray Unit Paper Tray Unit Accessory Check Confirm that you have these accessories. Description Q’ty 1. Paper-size decals 1 sheet 2. Installation Procedure (for service technicians) 3. Installation Procedure (for users) Installation Procedure • Unplug the main machine's power cord before starting the following procedure. 1.
Page 42 2. Installation 3. Set the machine on the paper tray unit. • When installing a second paper tray unit, place on the first paper tray unit before placing the copier onto the pair pf paper tray units 4. Remove the paper(s) tray from the paper tray unit(s). 5.
Page 43 Paper Tray Unit 7. Stick on the appropriate tray-number decal(s) and paper-size decal(s), at the locations indicated in the illustration.
Page 44: Paper Tray Unit Heater
2. Installation Paper Tray Unit Heater The paper tray unit heater is installed only for the first paper tray unit. Accessory Check Confirm that you have the accessories listed below. Description Q’ty 1. Grounding wire 2. Relay harness 3. Clamps 4.
Page 45: Installation Procedure
Paper Tray Unit Heater Installation Procedure • Unplug the main machine's power cord before starting the following procedure. 1. Remove the paper tray unit from the copier if it is already installed. 2. Remove the paper trays from the copier and from the paper tray unit.
Page 46 2. Installation 3. Remove the ground screw [1] at the rear of the paper tray unit. 4. Fasten the heater [2] and the supplied ground wire [3] to the paper tray unit ( x 3). Note that [1] is the ground screw you removed in the previous step and [4] and [5] are the two supplied heater fastening screws.
Page 47 Paper Tray Unit Heater 7. Open the front door and remove the copy tray [7] ( ×1). 8. Close the front door. 1. Open the right cover 2. Remove the interface cover [8] ( x 1). 3. Remove the rear cover [9] ( x 5).
Page 48 2. Installation 4. For D068/D069: Remove the upper left cover [10]. 5. For D068/D069: Remove the controller box [11] ( x 1, x 6). 6. Remove the support bracket [12] ( x 3).
Page 49 Paper Tray Unit Heater 7. Pass the heater harness through the hole [15] at the rear of the copier. 8. Pass relay harness [16] through the opening [17] (at the rear of the PSU) and through the other opening [15]. 9.
Page 50 2. Installation 11. Attach the ferrite core [19] over the relay harness. 12. Push the ferrite core back so that it is over the heater's harness. 13. Wrap the heater's harness once around the ferrite core [20]. 14. Locate the ferrite core at the rear [24] of the copier behind the rear clamps. 15.
Page 51 Paper Tray Unit Heater 26. Reassemble the copier. 27. Plug in the power cord, and check the operation.
Page 52: Ardf (B872)
2. Installation ARDF (B872) This procedure explains how to install the ARDF for the Basic model: D067. Accessory Check Description Q’ty 1. Stud Screw 2. Screw 3. Clamp 4. DF Exposure Glass with Mylar 5. Left Scale Guide -. Platen Sheet -.
Page 53 ARDF (B872) 1. Unpack the ARDF and remove the packing tape from the bottom of the ARDF body. 2. Open the right door [A]. 3. Remove the interface cover [B] ( x 1) and rear cover [C] ( x 5).
Page 54 2. Installation 4. Remove the left guide [D] ( x 2) and scanner left cover [E] (hook x 2). 5. Place the DF exposure glass [F] on the glass holder. • When installing the DF exposure glass, make sure that the side of the DF exposure glass with two black points faces down.
Page 55 ARDF (B872) 6. Peel off the backing [G] of the double-sided tape attached to the rear side of the left scale guide [H], then install it ( x 2 removed in step 4). 7. Remove the two platen stays [I] and bracket ( x 1 each). 8.
Page 56 2. Installation 9. Mount the DF [J] on the copier as shown. 10. Secure the screw [K]. 11. Attach the clamp [L]. 12. Connect two I/F cables [M] to CN109 and CN110 on the BICU, and secure the ground cable [N] ( x 1, x 2).
Page 57 ARDF (B872) 13. Cut the cutout [P] with nippers. 14. Reinstall the rear cover and connector cover ( x 6). 15. Close the right door. 16. Open the ARDF. 17. Place platen sheet [Q] on the exposure glass. 18. Line up the rear left corner of the platen sheet flush against corner [R] on the exposure glass. 19.
Page 58 2. Installation 20. Check that the groove [S] of the ARDF is aligned with the groove [T] of the left scale on the scanner. • The difference in position between [S] and [T] must be within ± 0.5 mm. 21. Reinstall the platen sheet if both grooves are not aligned correctly. 22.
Page 59: Usb 2.0/Sd Slot Type B
USB 2.0/SD Slot Type B USB 2.0/SD Slot Type B This procedure explains how to install the USB 2.0/SD Slot for the SPF model (D069). Accessory Check Check the quantity and condition of the accessories against the following list. Description Q’ty...
Page 60 2. Installation 2. Remove the interface cover [A]. 3. Open the right door [A]. 4. Rear cover [B] ( x 5) 5. Remove the upper left cover [A] as shown above.
Page 61 USB 2.0/SD Slot Type B 6. Make three holes in the upper left cover with a screwdriver as shown above. • Smooth the three holes in the upper left cover. 7. Attach the ground plate [A]. 8. Secure the USB2.0/SD Slot [B] with the upper left cover as shown above ( x 1: M3 x 6 blue, 2: M3 x 8).
Page 62 2. Installation 9. Make a clamp hole the upper left cover with a screwdriver as shown above. • Smooth the hole in the upper left cover. 10. Attach the upper left cover [A] to the mainframe. 11. Attach the rear cover. 12.
Page 63 USB 2.0/SD Slot Type B 13. Connect the USB cable [A] to USB-A. 14. Attach the interface cover. 15. Plug in and turn on the main machine. 16. Enter the SP mode, and then change the setting of SP1013-001 from “0” to “1”. 17.
Page 64 2. Installation 2. Make two holes the upper left cover with a screwdriver as shown above. • Smooth the holes in the upper left cover. 3. Attach the handset bracket [A] ( x 2) 4. Attach the cradle [B] to the handset bracket ( x 2)
Page 65: Testing The Sd Card/Usb Slot
USB 2.0/SD Slot Type B 5. Set the handset on the handset bracket. 6. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above. 7. Do steps 13 to 17 in “installation procedure”. Testing the SD Card/USB Slot 1.
Page 66 2. Installation 10. Remove the memory device from the media slot. Do not remove the memory device while writing is in process.
Page 67: Optional Paper Tray Grip Handle
Optional Paper Tray Grip Handle Optional Paper Tray Grip Handle The following procedure is for the paper tray for the main copier or optional paper tray unit. Accessories Check the accessories and their quantities against the table below. Description Q’ty Grip Handle Screw (M3 x 10)
Page 68 2. Installation Installation Procedure 1. Remove the paper tray [A] from the main copier. 2. Turn the paper tray over to the opposite side. 3. Lower the paper tray grip handle [B] into the paper tray slot as shown, with the arrow in the above illustration.
Page 69: Printer/Scanner Unit
Printer/Scanner Unit Printer/Scanner Unit This procedure explains how to install the printer/Scanner unit for the basic models (D067/D072). Accessory Check Description Q’ty Screw M3 x 6 Controller Box Printer Panel: NA (-15) Printer Panel: EU (-27) Multi-function Panel Security Reference (-15) Quick Reference Printer Guide (-15, -27) Quick Reference Scanner Guide (-15, -27) CD-ROM: Printer (-15)
Page 70: Installation Procedure
2. Installation Installation Procedure • Unplug the machine power cord before starting the following procedure.
Page 71 Printer/Scanner Unit 1. Open the right door [A]. 2. Remove the interface cover [B] ( x 1) 3. Remove the rear cover [C] ( x 5). 4. Remove the bracket [D] at the rear left frame of the mainframe ( x 2). 5.
Page 72 2. Installation 8. Install the controller box [C] ( x 6). • Insert the bracket [D] into the frame. The connector on the controller box engages with the connector on the BICU. 9. Install PostScript 3 as necessary. 10. Remove the front left cover [A] ( x 2). 11.
Page 73 Printer/Scanner Unit 15. For the North America model only: Attach the FCC decal [A] at the right-hand side of the USB connector on the controller box 16. Reassemble the whole copier. 17. Attach the ferrite core [A] to the network cable and attach the cable to the copier if a network cable is used.
Page 74 2. Installation 2) Select SP5-985-001 (NIC setting) and change the setting value to "1" (ON). 3) Select SP5-985-002 (USB setting) and change the setting value to "1" (ON). 4) Turn the main switch off and on. 21. Perform the Printer/Scanner settings. 1) Start the SP mode.
Page 75: Controller Options
Controller Options Controller Options Overview This machine has I/F card slots and SD card slots for optional I/F connections and applications. I/F Card Slot • Slot [A] is used for one of the optional I/F connections: (IEEE1284, IEEE802.11a/g (Wireless LAN) or Gigabit Ethernet).
Page 76: Wireless Lan (Ieee 802.11A/G) Installation
2. Installation Accessories Check the accessories and their quantities against the table below.Accessories Description Q’ty PostScript 3 Emulation SD Card (D468) Decal Installation Procedure 1. Install the PostScript3 SD card [A] into slot 1. 2. Turn on the main power switch. 3.
Page 77 Controller Options Description Q’ty Wireless LAN Card LAN Card Cover Caution Sheet Label Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the Wireless adaptor into I/F slot [B] ( x 2). 3. Install the Wireless LAN card in the wireless adaptor. 4.
Page 78: Ieee 1284 Installation
2. Installation SP Mode Settings for IEEE 802.11a/g Wireless LAN The following SP commands can be set for IEEE 802.11a/g SP No. Name Function 5840 004 SSID Used to confirm the current SSID setting. 5840 006 Channel MAX Sets the maximum range of the channel settings for the country. Sets the minimum range of the channel settings allowed for your 5840 007 Channel MIN...
Page 79: Vm Card Type L (D467)
Controller Options Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the IEEE 1284 board into I/F slot [B] ( x 2). 3. Turn on the main power switch. 4. Print out the configuration page (User Tools/Counter > Printer Features > List/Test Print), and then check that this device is detected.
Page 80: Gigabit Ethernet
2. Installation Installation 1. Switch the machine off. 2. Insert the SD card [A] into SD Slot 2 (lower). • This SD card must be inserted into Slot 2, the lower slot. Gigabit Ethernet • Unplug the main machine power cord before you do the following procedure. 1.
Page 81: Hdd Option (D467, Only For D067/D068)
Controller Options 3. Attach one ferrite core [A] to the Ethernet interface cable, and then attach the other ferrite core [B] about 10cm from the end of the Ethernet interface cable. 4. Connect the Ethernet interface cable to the Gigabit Ethernet port. Make sure that the machine can recognize this option (see ‘Check All Connections’...
Page 82 2. Installation Installation Procedure 1. Controller box cover [A] ( x 13)
Page 83: Dataoverwritesecurity Unit Type I (D362)
Controller Options 1. Remove the screw [A] on the controller board. 2. Install the HDD unit [B] in the controller board ( x 3). • The screw [A] is used in this step. 3. Reinstall the controller board in the machine. After Installing the HDD 1.
Page 84 2. Installation • Administrator login name • Administrator login password If any of these settings is at a factory default value, tell the customer these settings must be changed before you do the installation procedure. 3. Make sure that “Admin. Authentication” is ON. [System Settings] –...
Page 85 Controller Options 2. If the surfaces of the tapes do not show “VOID”, remove them from the corners of the box. 3. You can see the “VOID” marks [B] when you remove each seal. In this condition, they cannot be attached to the box again.
Page 86: Hdd Encryption Unit (D377)
2. Installation HDD Encryption Unit (D377) Before You Begin the Procedure 1. Make sure that the following settings are not at the factory default settings: • Supervisor login password • Administrator login name • Administrator login password • These settings must be set up by the customer before the HDD Encryption unit can be installed. 2.
Page 87 Controller Options Seal Check and Removal • You must check the box seals to make sure that they were not removed after the items were sealed in the box at the factory before you do the installation. 1. Check the box seals [A] on each corner of the box. •...
Page 88 2. Installation 1. Turn the SD-card label to face [A] the rear of the machine. Then push it slowly into slot 1 until you hear a click. 2. Turn on the main power switch, and then enter the SP mode. 3.
Page 89 Controller Options 6. Turn on the main power switch. 7. Confirm that the prompt on the LCD tells you to install the SD card (storing the encryption key) in the machine. 8. Turn off the main power switch. 9. Insert the SD card that contains the encryption key into slot 1. 10.
Page 90 2. Installation...
Page 91: Preventive Maintenance
3. Preventive Maintenance Maintenance Tables See "Appendices" for the following information: • PM tables...
Page 92: How To Clear The Pm Counter
3. Preventive Maintenance How to Clear the PM Counter Reset the PM counter after your maintenance work. 1. Activate the SP mode. 2. Select SP7-804-001. 3. Press the EXECUTE key [A]. The message "Completed" is displayed when the program ends normally. An error message is displayed if the program ends abnormally.
Page 93: Replacement And Adjustment
4. Replacement and Adjustment Precautions General • Turn off the main power switch and unplug the machine before starting replacement. Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.
Page 94: Special Tools And Lubricants
4. Replacement and Adjustment Special Tools and Lubricants Part Number Description Q’ty A1849501 Optics Adjustment Tools (2 pcs/set) 1 set A2929500 Test Chart – S5S (10 pcs/set) 1 set VSSM9000 Digital Multimeter – Fluke 87 N8036701 Flash Memory Card (4MB) N8031000 Case for Flash Memory Card A2579300...
Page 95: Exterior Covers And Operation Panel
Exterior Covers and Operation Panel Exterior Covers and Operation Panel Rear Cover 1. Open the right door [A]. 2. Interface cover [B] ( x 1) 3. Open the right door [A]. 4. Rear cover [C] ( x 5) Copy Tray •...
Page 96: Scale Plate (D067 Only)
4. Replacement and Adjustment 1. Open the front door [A]. 2. Copy tray [B] ( x1) Reassembling: There are several cables under the front end of the copy tray. To set these cables in place, gently pull these cables to the left-hand side (toward the PSU) and hold them there as you attach the copy tray. Scale Plate (D067 only) 1.
Page 97: Operation Panel And Upper Covers
Exterior Covers and Operation Panel Operation Panel and Upper Covers 1. Remove the ARDF. • For D072: Remove the ARDF, if it has been installed. 2. Rear cover ( "Rear Cover") 3. Slide the upper left cover [A] to the rear. 4.
Page 98: Right Door
4. Replacement and Adjustment Right Door 1. Open the right door [A]. 2. Release the strap [B]. 3. Right door ( x 1) Bypass Tray...
Page 99: Platen Cover Sensor
Exterior Covers and Operation Panel 1. Press the stopper rails [A] inward. Platen Cover Sensor 1. Rear cover ( "Rear Cover") 2. Rear scale ( "Operation Panel and Upper Covers") 3. Platen cover sensor [A] ( x 1, hook)
Page 100: Scanner Unit
4. Replacement and Adjustment Scanner Unit To clean the mirrors and lenses, use a blower brush or wet cotton. Exposure Glass To clean the exposure glass, use alcohol or glass cleaner. Non-ARDF machines 1. Rear cover ( "Rear Cover") 2. Scale plate ( "Operation Panel and Upper Covers") 3.
Page 101: Lens Block
Scanner Unit Lens Block • Do not disassemble the lens block. The lens block is precision adjusted before shipment. • Do not touch the screws on the CCD. The CCD is precision adjusted before shipment. 1. Exposure glass ( "Exposure Glass") 2.
Page 102: Scanner Motor
4. Replacement and Adjustment 1. Exposure glass ( "Exposure Glass") 2. Front left cover, operation panel ( "Operation Panel and Upper Covers") 3. Slide the first scanner to a position where the lamp and scanner are clear of the metal lids. 4.
Page 103 Scanner Unit 3. Remove the right platen stay holder [A] ( x 3). 4. Scanner motor [B] ( x 3, 1 spring, 3 screw holders, x 1) Reinstalling When reinstalling, fasten the screws loosely, set the spring in place, and tighten up the screws.
Page 104: Scanner Hp Sensor
4. Replacement and Adjustment Scanner HP Sensor 1. Rear cover ( "Rear Cover") 2. Front left cover ( "Operation Panel and Upper Covers") 3. Scale plate ( "Scale Plate") 4. Scanner HP sensor [A] ( x 1, hook) • Move the first scanner from the home position if you have difficulty removing the sensor. Scanner Alignment Adjustment 1.
Page 105 Scanner Unit 5. Slide the 1st and 2nd scanners so that all four of the following are roughly aligned on both the front and back sides: • The hole in the copier's lid • The hole in the 1st scanner •...
Page 106: Fusing
4. Replacement and Adjustment Fusing Fusing Unit • Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. 1. Copy tray ( "Copy Tray") 2. Open the right door. 3. Connector cover [A] ( x 1) •...
Page 107: Exit Sensor
Fusing Exit Sensor 1. Fusing unit ( "Fusing Unit") 2. Exit sensor [A] ( x 1) Hot Roller Stripper Pawls • Take care not to damage the hot roller stripper pawls and the tension springs.
Page 108: Hot Roller And Fusing Lamp
4. Replacement and Adjustment 1. Fusing unit ( "Fusing Unit") 2. Separate the fusing unit into two sections: the hot roller section [A] and the pressure roller section [B] ( x 2). After removing the screws, lower the pressure roller section about halfway and then slide it toward the front side to detach it.
Page 109 Fusing 1. Hot roller stripper pawls and spacers ( "Hot Roller Stripper Pawls") 2. Hot roller assembly [A] ( x 2) 3. Fusing lamp [B] • When reassembling, check that the direction of the fusing lamp is correct. 4. Hot roller [C] (2 C-rings, 1 spacer, 1 gear, 2 bushings, 1 cover [D]) Reassembling Be sure that: •...
Page 110: Thermoswitches And Thermistor
4. Replacement and Adjustment Thermoswitches and Thermistor 1. Hot roller assembly ( "Hot Roller & Fusing Lamp") 2. Thermoswitches ( x 2 for each) 3. Thermistor ( x 1) Reassembling Make sure of the following: • That the thermistor is in contact with the hot roller. •...
Page 111: Pressure Roller
Fusing Pressure Roller 1. Separate the fusing unit into two sections ( "Hot Roller Stripper Pawls"). 2. Fusing entrance guide [A] 3. Two springs [B][C] 4. Two pressure arms [D][E] 5. Bushing [F] 6. Pressure roller [G]...
Page 112: Checking The Nip Band
4. Replacement and Adjustment Checking the NIP band You can check the nip band to see if the fusing unit is in a good condition–especially, if the hot roller and pressure roller are correctly installed. 1. Activate the SP mode. 2.
Page 113: Pcu And Quenching Lamp
PCU and Quenching Lamp PCU and Quenching Lamp When handling the photo conductor unit (PCU), use caution: • Do not touch the OPC drum with your bare hands. When the OPC drum is unclean, clean it with dry cloth, or clean it with wet cotton and wipe it with dry cloth. •...
Page 114: Quenching Lamp
4. Replacement and Adjustment After you turn on the main power switch, the copier automatically initializes the new PCU. When the copier is executing initialization, it is important that you: • Do not turn off the main power switch. • Do not open or remove exterior covers. Quenching Lamp 1.
Page 115: Exhaust Fan And Main Motor
Exhaust Fan and Main Motor Exhaust Fan and Main Motor Exhaust Fan 1. Rear cover ( "Rear Cover") 2. Exhaust fan [A] ( x 2, x 1) Reassembling Make sure that the arrow [B] on the frame points to the rear side. The arrow indicates the direction of airflow.
Page 116: Main Motor
4. Replacement and Adjustment Main Motor 1. Rear cover ( "Rear Cover") 2. High-voltage power supply board ( "High-Voltage Power Supply Board") 3. Ground plate [A] ( x 1) 4. Main motor with the gear cover [B] ( x 1, x 7, x 2, 2 bushings) 5.
Page 117: Paper Feed
Paper Feed Paper Feed Paper Feed Roller and Friction Pad When handling the paper tray or the paper feed roller, use caution: • Do not touch the surface of paper feed rollers. • To avoid paper jams, correctly set the side and end fences in the paper tray. 1.
Page 118: Paper End Sensor
4. Replacement and Adjustment Paper End Sensor 1. Paper tray 2. Open the right door. 3. PCU ( ”PCU") 4. Paper end sensor [A] ( x 1) Registration Sensor 1. Paper tray 2. Open the right door. 3. Open the paper guide [A]. •...
Page 119: Bypass Paper End Sensor
Paper Feed 4. Registration sensor feeler [B] 5. Registration sensor [C] ( x 1) • Disconnect the connector (CN127 [D]) if you have difficulty removing the registration sensor. Bypass Paper End Sensor 1. Right door ( "Right Door") 2. Sensor compartment [A] 3.
Page 120: Bypass Feed Roller
4. Replacement and Adjustment Bypass Feed Roller 1. Right door ( "Right Door") 2. Turn the feed roller housing upside down [A] ( x 2). 3. Feed roller shaft [B] (2 snap pawls [C], 1 spacer [D]) 4. Bypass feed roller [E]...
Page 121: Bypass Feed Clutch And Friction Pad
Paper Feed Bypass Feed Clutch and Friction Pad 1. Rear cover ( "Rear Cover") 2. Right door ( "Right Door") 3. Disconnect the bypass feed clutch connector [A] (CN93). 4. Bypass feed roller housing [B] ( x 2) 5. Bypass feed clutch [C] ( x 1) 6.
Page 122: Paper Feed And Registration Clutches
4. Replacement and Adjustment Paper Feed and Registration Clutches 1. Paper tray 2. High-voltage power supply board ( "High-Voltage Power Supply Board") 3. Ground plate [A] ( x 1) 4. Gear cover [B] ( x 1, x 7, x 2, 2 bushings) •...
Page 123 Paper Feed 5. Ground plate [C] ( x 1) 6. Slowly push the clutch holder [D] and remove the registration clutch [E] ( x 1, x 1). 7. Paper feed clutch [F]...
Page 124: Image Transfer
4. Replacement and Adjustment Image Transfer Transfer Roller • Do not touch the transfer roller with your bare hands. • Do not scratch the transfer roller. The transfer roller is easily damaged. 1. Right door ( "Right Door") 2. Raise the levers [A],[B] at the ends of the image transfer roller. 3.
Page 125: Id Sensor And Duplex Roller
Image Transfer ID Sensor and Duplex Roller 1. Right door ( "Right Door") 2. Lower guide [A] 3. Idle roller holders [B][C] 4. Idle roller [D] 5. Roller guide [E] 6. Transfer unit [F] 7. One-way gear [G] ( x 1) 8.
Page 126: Discharge Plate
4. Replacement and Adjustment 9. ID sensor [I] ( x 1) Discharge plate 1. Right door ( "Right Door") 2. Discharge plate [A]...
Page 127: Bicu And Controller Board
BICU and Controller Board BICU and Controller Board • Turn off the main power switch and unplug the machine before starting replacement. • Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.
Page 128 2. Scanner upper left cover ( "Operation Panel and Upper Covers”) 3. Bracket at the left-rear frame (basic models [D067/D072]: x 2) or controller box [A] (F/SPF models [D068/D069]: x 6, x 1) 4. Ground plate [B] ( x 2)
Page 129: Controller Board (F/Spf Models: D068/D069)
• From an SD card to the NVRAM ( "NVRAM Data Upload/Download (SP5-824/825)" in the "System Service Mode" of the appendices of the this manual.) Controller Board (F/SPF models: D068/D069) Preparation: • Before replacing the controller board, be sure to print out SMC or save the NVRAM data.
Page 130 4. Replacement and Adjustment 4. Remove the printer/scanner SD card. 5. Remove I/F cover [A] (or I/F options if they have been installed) ( x 2). 6. Remove the bracket [B] ( x 1). 7. Remove the USB cap [C].
Page 131 BICU and Controller Board 8. Remove the relay connector [A]. 9. Remove the ground plate [B] ( x 1). 10. Remove the controller board with the rails [C] ( x 6).
Page 132 4. Replacement and Adjustment 11. Release the hooks, and then pull out the rails [A]. 12. Remove the DIMM [B] if it has been installed. • When replacing the controller board, remove the NVRAMs from the board. Install the NVRAMs to the new board.
Page 133 (For details, refer to the "NVRAM Data Upload/Download [SP5-824/825]" in the "System Service Mode" of the appendices of the this manual) When Installing the Printer/Scanner Unit (D468) Refer to procedure “Controller Board (F/SPF models: D068/D069)” in this section, and carry out the steps (without step 3).
Page 134: Other Replacements
4. Replacement and Adjustment Other Replacements Duplex Motor 1. Rear cover ( "Rear Cover") 2. Duplex motor [A] ( x 1, x 2)
Page 135: High-Voltage Power Supply Board
Other Replacements High-Voltage Power Supply Board 1. Rear cover ( "Rear Cover") 2. High-voltage power supply board [A] (all x 4) • Remove the insulating sheet [B] if you are going to remove the contact-release solenoid ( "Contact-Release Solenoid") or the gear cover ( "Paper Feed and Registration Clutches").
Page 136: Psu
4. Replacement and Adjustment 1. Open the front door. 2. Copy tray ( "Copy Tray") 3. PSU assembly [A] ( x 4, x 8) 4. PSU [B] ( x 4, x 6)
Page 137: Contact-Release Solenoid
Other Replacements Contact-Release Solenoid 1. Rear cover ( "Rear Cover") 2. High-voltage power supply board ( "High-Voltage Power Supply Board") 3. Contact-release solenoid [A] (1 spring, x 1) Toner Supply Clutch 1. Toner bottle holder...
Page 138: Fcu (For D068/D069)
• When removing, note how the wire goes through a clamp, and also note where it passes through the rear of the machine. FCU (For D068/D069) Lithium Batteries • Incorrect replacement of lithium battery(s) on the controller or on the fax unit poses risk of explosion.
Page 139 Other Replacements 4. Controller box cover [A] ( x 13) 5. FCU [A] ( x 4,  x 1) 6. When you replace the FCU board, remove the MBU board from the old FCU board and install it on the new FCU board. 7.
Page 140 4. Replacement and Adjustment • Do not turn off the battery switch (SW1). • Do SP6-101 in the "Fax SP" to print the system parameters, and check the settings.
Page 141: Laser Unit
Laser Unit Laser Unit • Turn off the main power switch and unplug the copier before starting replacement. The laser beam can damage your eyes severely. • Do not touch the screws on the LD board on the LD unit. Do not try to adjust any part of the LD unit. The LD unit is precision adjusted before shipment.
Page 142: Ld Unit And Polygon Mirror Motor
4. Replacement and Adjustment Make sure that the cable [B] passes under the unit. LD Unit and Polygon Mirror Motor 1. Laser unit ( "Laser Unit") 2. Laser unit cover [A] ( x 2, 1 grounding plate) 3. LD unit [B] ( x 2) 4.
Page 143: Ardf
ARDF ARDF ARDF 1. Rear cover ( "Rear Cover") 2. Remove the DF interface cables [A] ( x 2, hook x 2). 3. Remove the ground cable [B] ( x 1). 4. Remove the stud screw [C]. 5. Remove the ARDF [D].
Page 144: Df Rear Cover
4. Replacement and Adjustment DF Rear Cover 1. Open the ARDF [A]. 2. Release the three hooks 3. Open the DF left cover [B]. 4. Open the original tray [C]. 5. DF rear cover [D] ( x 1, hook x 4) Original Feed Unit 1.
Page 145: Separation Roller
ARDF 2. Original feed unit [A] (c x 1) Separation Roller 1. Open the DF left cover. 2. Original feed unit ( "Original Feed Unit") 3. Separation roller cover [A] (hook x 2) 4. Separation roller stopper [B] (hook) 5. Separation roller [C] DF Drive Board 1.
Page 146: Original Set And Df Inverter Sensor
4. Replacement and Adjustment 2. DF drive board [A] ( x 2, x 4, ground cable x 1) Original Set and DF Inverter Sensor 1. Open the DF left cover. 2. Original feed unit ( "Original Feed Unit") 3. DF feed clutch ( "DF Feed Clutch") 4.
Page 147: Df Registration And Df Exit Sensor
ARDF DF Registration and DF Exit Sensor 1. Open the DF left cover. 2. Original feed unit ( "Original Feed Unit") 3. DF feed clutch ( "DF Feed Clutch") 4. Original feed-in guide plate ( "Original Set and Inverter Sensor") 5.
Page 148: Df Feed Motor
4. Replacement and Adjustment 10. Inverter lower guide plate [D] (hook x 2) 11. DF registration sensor [E] ( x 1, hook) 12. DF exit sensor [F] ( x 1, hook) DF Registration Sensor Reflector Clean the SD registration sensor reflector [A] as necessary. DF Feed Motor 1.
Page 149: Df Transport Motor
ARDF 2. Inner cover [A] ( x 1) 3. DF feed motor with bracket [B] ( x 2, x 4, x 3, timing belt) 4. DF feed motor [C] ( x 2) DF Transport Motor 1. DF rear cover ( "DF Rear Cover") 2.
Page 150: Df Feed Clutch
4. Replacement and Adjustment 4. DF transport motor [B] ( x 2) DF Feed Clutch 1. Open the DF left cover. 2. DF front cover [A] ( x 1) 3. Bracket [B] ( x 1, x 1) 4. DF feed clutch [C] ( x 1)
Page 151: Adjusting Copy Image Area
Adjusting Copy Image Area Adjusting Copy Image Area Adjust the copy image area under any of the following conditions: 1. After clearing engine data (SP5-801-002 or SP5-998-001). 2. After replacing any of the following components: • First scanner or second scanner •...
Page 152 4. Replacement and Adjustment Specification 0 ± 2 mm SP1-001-001 (All Trays) 0 ± 2 mm SP1-001-002 (By-pass) 0 ± 4 mm SP1-001-003 (Duplex) 5. Adjust the leading edge registration (SP1-001). 6. Measure the distance between the side edge of the image area and the side edge of the paper [B]. Specification 0 ±...
Page 153: Scanning
Adjusting Copy Image Area 3. Adjust the blank margin (SP2-101). Specification 2 ± 1.5 mm SP2-101-001 (Leading Edge) [A] SP2-101-002 (Trailing Edge) [B] 2 +2.5/-1.5 mm 2 ± 1.5 mm SP2-101-003 (Left Side) [C] SP2-101-004 (Right Side) [D] 2 +2.5/-1.5 mm •...
Page 154 4. Replacement and Adjustment 2. Make a copy. 3. Measure the distance between the leading edge of the image area and the leading edge of the paper [A]. • The diagram shows the paper on the copy tray. Note that the paper is output with the face down. 4.
Page 155 Adjusting Copy Image Area Adjusting Magnification 1. Place the test chart on the exposure glass. Make sure the test chart is aligned with the rear and left scales on the exposure glass. 2. Make a copy. 3. Compare the copy with the original. 4.
Page 156: Df Image Adjustment
4. Replacement and Adjustment • Replacing the lens block • Executing the memory clear (SP5-801-002 [basic model], SP5-998-001 [other models]). 1. Place 10 sheets of new A4 paper on the exposure glass. 2. Close the platen cover. 3. Activate the SP mode. 4.
Page 157 Adjusting Copy Image Area (The diagram shows the paper on the copy tray. Note that the paper is output with the face down.) 5. Adjust the side-to-side registration (S to S/Front Regist: SP6-006-001, S to S/Rear Regist: SP6-006-004). The image area moves to the rear side of the copier when you specify a larger value. 6.
Page 158 4. Replacement and Adjustment...
Page 159: Troubleshooting
5. Troubleshooting Service Call Conditions For "SC Table" information, see "Appendices".
Page 160: Electrical Component Defects
5. Troubleshooting Electrical Component Defects See "Appendices" for the following information: • Sensor/Switch • Blown Fuse Conditions (Power Supply Unit) • BICU LED Display...
Page 161: Card Save Function
Card Save Function Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
Page 162 5. Troubleshooting 7. Press “OK” button again. 8. Use the numeric key “4” to turn bit 4 ON. The result should look like: 00010000. By doing this Card Save option will appear in “List/Test Print”. 9. Press the “Return” button several times to exit SP Mode. 10.
Page 163: Error Messages
Card Save Function 14. To enable the newly configured settings, select “switch” button and then press the “Return” button to exit the “List/Test Print” menu. 15. Send a job to the printer. 16. As soon as the printer receives the data, it will be stored on the SD card automatically with no print output.
Page 164: Fax Troubleshooting Guide (Only For D068/D069)
5. Troubleshooting Fax Troubleshooting Guide (Only For D068/ D069) See "Appendices" for the following information: • Fax Error Codes • IFAX Troubleshooting • IP-Fax Troubleshooting...
Page 165: System Maintenance Reference
SP mode. SP Tables See "Appendices" for the following information: • Service Program Mode Tables for F/SFP models (D068/D069) • Service Program Mode Tables for Basic models (D067/D072) Using SP and SSP Modes The following two modes are available: •...
Page 166: Selecting Programs
6. System Maintenance Reference Starting SP Mode 1. Type the keys as follows: Ô  Ô  Ô  2. Press the  key and hold it down until the SP-mode menu is displayed (about 3 seconds). Selecting Programs • When a blinking underscore (or several blinking underscores) is displayed, you can type a number from the numeric keypad [D].
Page 167 Service Program • DFU: The program is for design/factory use only. Do not change the settings. • Brackets ([ ]): The brackets enclose the setting rage, default value, and minimum step with unit ([Minimum to Maximum / Default / Step]).
Page 168: Using Sp Mode (F/Spf: D068/D069)
6. System Maintenance Reference Using SP Mode (F/SPF: D068/D069) NVRAM Data Upload/Download Uploading Content of NVRAM to an SD card Follow this procedure to upload SP code settings from NVRAM to an SD card. • This data should always be uploaded to an SD card before the NVRAM is replaced.
Page 169: Firmware Update Procedure
Using SP Mode (F/SPF: D068/D069) 1. Turn off the main power of the copier. 2. Remove the interface cover 2 ( x 1). 3. Insert the SD card with the NVRAM data into the service slot 2. 4. Turn on the main power of the copier.
Page 170 6. System Maintenance Reference • “Upload” means to send data from the machine to the SD card, and “download” means to send data from the SD card to the machine. • To select an item on the LCD screen, press the appropriate key on the operation panel, or press the appropriate number key on the 10-key pad of the operation panel.
Page 171 Using SP Mode (F/SPF: D068/D069) 7. Press the "OK" key to select a module. • To scroll through the menus, press the keys [A]. • To view the firmware version, press the right key. "ROM" is the information on the current firmware.
Page 172 6. System Maintenance Reference • When you have selected a module, the text lines are highlighted, and the "Verify" key and the "Update" key are displayed. 8. Select a module and press the "Update" key. • Do NOT press the “Verify” key. 9.
Page 173 Using SP Mode (F/SPF: D068/D069) If an error occurs, the error code is displayed. For a list of information on error codes, see the following table. Code Cause Necessary Action • Insert the SD card correctly. Physical address mapping error •...
Page 174: Test Pattern Print (Sp5-902-001)
6. System Maintenance Reference Code Cause Necessary Action • Store the correct data in the SD card. Controller program error* • Replace the controller board. Authentication error • Store the correct data in the SD card. *You need to reinstall the program. If the firmware update program is interrupted (for example, by a power failure), keep the SD card inserted and turn the mains switch off and on.
Page 175 Using SP Mode (F/SPF: D068/D069) Isolated One Dot Black Band (Horizontal) Trimming Area Argyle Pattern (Single Dot) Grayscales (Horizontal) Grayscales (Vertical) Grayscales (Vertical/Horizontal) Grayscales (Vertical/Horizontal Overlay) Grayscales With White Lines (Horizontal) Grayscales with White Lines (Vertical) Grayscales with White Lines (Vertical/Horizontal)
Page 176 6. System Maintenance Reference Square Gradation (64 Grades) Square Gradation (256 Grades) Grayscales (Horizontal, 32-Dot Width) Grayscales (Vertical, 32-Dot Width) A4 Gradation Patches 1 (128 Grades) A4 Gradation Patches 2 (128 Grades) Trimming Area (A4) Test Patterns Using SBU Pattern Grid Pattern (double dot) Gray Scale 1 (256 grades) Gray Scale 2 (256 grades)
Page 177: Memory Clear
Using SP Mode (F/SPF: D068/D069) : The PCI is available to the models with the controller box. The original image on the exposure glass is printed behind the test pattern. Memory Clear GW Machine The GW machine (the machine with the optional controller box) stores the engine data in the NVRAM on the BICU, and stores the other data in the NVRAM on the optional controller.
Page 178: Machine No. Setting (Sp5-811-001)
6. System Maintenance Reference controller NVRAM or when the controller NVRAM data is corrupted, use SP5-801-001. The message is the same as the basic machine. Memory Clear Procedure 1. Print out all SMC data lists ( "SMC Print"). 2. Do SP5-998-001. 3.
Page 179: Smc Print (Sp5-990)
Using SP Mode (F/SPF: D068/D069) Serial Number and NVRAM Serial numbers are stored in the NVRAM before shipment and are not cleared. You must specify a serial number after you replace the NVRAM. SMC Print (SP5-990) SP5-990 outputs machine status lists.
Page 180 6. System Maintenance Reference • ID sensor defective Vsg < 3.5V Power source SP2-221-3 Power when maximum power • ID sensor dirty for the ID-sensor (PW in the display) (979) is applied light • Drum not get charged SP2-221-4 Vsdp No Error Conditions Vt >...
Page 181: Using Sp Mode (Basic: D067/D072)
Using SP Mode (Basic: D067/D072) Using SP Mode (Basic: D067/D072) NVRAM Data Upload/Download (SP5-824/825) • Make sure that you turn off the main power switch before inserting or removing a flash memory card. Data in the memory may be corrupted if you insert or remove the memory card with the main power switch on.
Page 182: Firmware Update Procedure
6. System Maintenance Reference NVRAM Download (SP5-825-001) SP5-825-001 copies the data from a flash memory card to the NVRAM. Most of the data in the NVRAM is overwritten. The following data in the NVRAM remains unchanged (these are not overwritten): •...
Page 183: Test Pattern Print (Sp5-902-001)
Using SP Mode (Basic: D067/D072) 6. Do not touch any key while the message “Load Status...” is displayed. This message indicates that the program is running. 7. Check that the message “End Sum...” is displayed. This message indicates that the program has ended normally.
Page 184 6. System Maintenance Reference Pattern (No print) Vertical Lines (Single Dot) Horizontal Lines (Single Dot) Vertical Lines (Double Dot) Horizontal Lines (Double Dot) Grid Pattern (Single Dot) Grid Pattern (Double Dot) Alternating Dot Pattern Isolated One Dot Black Band (Horizontal) Trimming Area Argyle Pattern (Single Dot) Grayscales (Horizontal)
Page 185 Using SP Mode (Basic: D067/D072) Horizontal Lines (Double Dot) Isolated Four Dots Grid Pattern (Double Dot) Black Band (Vertical, 1024 Dots) Grayscales (Horizontal, 512 Dots) Grayscales (Vertical, 256 Dots) ID Patch Cross Argyle Pattern (128-Dot Pitch) Square Gradation (64 Grades) Square Gradation (256 Grades) Grayscales (Horizontal, 32-Dot Width) Grayscales (Vertical, 32-Dot Width)
Page 186: Smc Print (Sp5-990)
6. System Maintenance Reference S2M: Argyle Pattern S2M: Argyle Pattern + Image* S2M: Grid Pattern S2M: Grid Pattern + Image S2M: Argyle Pattern S2M: Argyle Patten + Image Engine: Grid Pattern Engine: Argyle Pattern : The PCI is available to the models with the controller box. The original image on the exposure glass is printed behind the test pattern.
Page 187: Memory Clear
Using SP Mode (Basic: D067/D072) You can specify a digit (“0” to “9”) or a capital letter (“A” to “Z”) for the first four characters of a serial number, and you can specify a digit in the other seven characters (not capital letters). Serial Number and NVRAM Serial numbers are stored in the NVRAM before shipment and are not cleared by any program.
Page 188: Id Sensor Error Analysis (Sp2-221)
6. System Maintenance Reference • Be sure to print out all the lists. You have to manually change the SP settings if the NVRAM data upload ends abnormally. 3. Select SP5-801-002. 4. Press the OK key. 5. Select “Execute.” The messages “Execute?” followed by “Escape” and “Execute” are displayed. 6.
Page 189 Using SP Mode (Basic: D067/D072) SP2-221-6 Vts...
Page 190: Fax Service Tables (Only For D068/D069)
6. System Maintenance Reference Fax Service Tables (Only For D068/D069) See "Appendices" for the following information: • System Service Mode • Bit Switches • NCU Parameters • Dedicates Transmission Parameters • Service RAM Addresses...
Page 191 Model S-C4 Machine Code: D067/D068/D069/D072 Appendices January, 2009 Subject to change...
Page 193 4. Appendix: Electrical Component Defects Electrical Component Defects.........................59 Sensor/Switch.............................59 Blown Fuse Conditions..........................60 BICU LED Display............................61 5. Appendix: SP Mode Tables System Service Mode (F/SPF: D068/D069)....................63 Service Mode Tables...........................63 Input Check (SP5-803)..........................161 Output Check (SP5-804).........................163 Printer Service Mode..........................165 Scanner Program Mode Table.........................170...
Page 194 System Service Mode (Basic: D067/D072)....................172 Service Mode Tables..........................172 Input Check (SP5-803)..........................200 Output Check (SP5-804).........................201 Printer Service Program Mode Table.......................203 Scanner Program Mode Table.........................203 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Fax Error Codes.............................207 IFAX Troubleshooting............................226 IP-Fax Troubleshooting..........................229 IP-Fax Transmission...........................229 IP-Fax Reception............................232 7.
Page 195 INDEX ................................321...
Page 197: Appendix: Specifications
1. Appendix: Specifications Specifications Copier Configuration: Desktop Copy Process: Laser beam scanning and electro-photographic printing Originals: Sheet/Book/Object Maximum Original Size: A4 / 8 " x 14" A4 / 8 " x 14" (ARDF) Maximum A4 SEF / 8 " x 11" SEF (Copier's paper tray) A4 SEF / 8 "...
Page 198 Dimensions (W x D x H) With optional paper tray unit: 485 x 454 x 511 mm (18.4" x 17.7" x 20.1") • F/SPF (D068/D069): 29 kg (66 lb.) or less Weight: • Basic (D067): 22 kg (48.5 Ib.) or less •...
Page 199 " x 11"; 100%) Copying Speed in Multicopy Mode (copies/minute): DF 1 to 1: 16cpm • F/SPF (D068/D069): 30 seconds or less (at 20°C [68°F]) Warm-up Time: • Basic (D067/D072): 10 seconds or less (at 20°C [68°C]) 7.5 seconds or less Note: Measurement conditions •...
Page 200 1. Appendix: Specifications Printer F/SPF (D068/D069) Basic (D067/D072) 600 dpi (PCL 6/PCL5e/PS3/ RPCS) Resolution: 600 dpi 300 dpi (PCL5e/PS3) 600 dpi (RPCS (XPS)) Printing speed: 17 cpm (A4, 8 1/2” x 11”) USB 2.0 interface, Ethernet interface (100BASE-TX/ 10BASE-T) USB 2.0 interface,...
Page 201 Specifications F/SPF (D068/D069) Basic (D067/D072) Windows 2000/XP/Server 2003/Vista/Server2008 Operating systems supported by this machine: MacOS8.6 to 9, MacOSX10.1 or later 100BASE-TX/10BASE-T shielded twisted-pair (STP, Category/ Type5) cable. Required network cable: Gigabit Ethernet- Category6 cable Scanner F/SPF (D068/D069) Basic (D067/D072) Scan method Flatbed scanning B/W: 20 pages/ min.
Page 202 1. Appendix: Specifications Variable range of scan Setting range: 100 dpi - 600 dpi resolution Scanning speeds vary according to machine operating conditions, computer (specifications, network traffic, software, etc.), and original types. General Type: Desktop type transceiver PSTN Circuit: Connection: Direct couple Book (Face down): Maximum Width: 216 mm [8.5 inch]...
Page 203 Specifications Data Compression: MH, MR, MMR, JBIG Protocol: Group 3 with ECM V.34, V.33, V.17 (TCM), V.29 (QAM), Modulation: V.27ter (G3), V.8, V.21 (G3) G3: 33600/31200/28800/26400/24000/21600/ Data Rate: 19200/16800/14400/12000/9600/7200/4800/2400 bps Automatic fallback With ECM: 0 ms/line I/O Rate: Without ECM: 2.5, 5, 10, 20, or 40 ms/line ECM: 128 KB Memory Capacity: Standard: 4 MB...
Page 204 1. Appendix: Specifications 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF TTI: None Transmission Time: Resolution: 200 x 100 dpi Communication speed: 10 Mbps Correspondent device: E-mail server Line conditions: No terminal access Maximum message width is A4/LT.
Page 205 Specifications IP-FAX Specifications Local Area Network Ethernet/10base-T, 100base-TX Network: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) 8 x 3.85 lines/mm, 200 x 100dpi (standard characters) Scan line density: 8 x 7.7lines/mm, 200 x 200dpi (detailed characters) Original size: Maximum A3 or 11"x 17" (DLT) Standard: A3, 297mm x 432mm Maximum scanning size: Irregular: 297mm x 1200mm...
Page 206 1. Appendix: Specifications ARDF Standard: A4 to A5; 8 " x 14" to 8 " x 5 " Width: 139 mm to 216 mm Custom (Simplex): Length: 139 mm to 1260 mm Width: 139 mm to 216 mm Original Size: Custom (Duplex): Length: 160 mm to 356*...
Page 207 Specifications Paper Feed System: Feed roller and friction pad 24 Vdc and 5 Vdc, from copier. If optional tray heater is installed, the copier also supplies Vac (120 Vac or Power Source: 220 – 240 Vac). Power Consumption: Maximum: 15 W (excluding optional tray heater) Average: 14 W (excluding optional tray heater) Weight:...
Page 208: Supported Paper Sizes
1. Appendix: Specifications Supported Paper Sizes Original Paper Sizes The copier and ARDF do not detect original paper sizes. The following table lists the paper sizes that the ARDF can transport. ARDF Paper Size (W x L) Book Simpl. Dupl. A3 SEF 297 x 420 mm –...
Page 209 Supported Paper Sizes ARDF Paper Size (W x L) Book Simpl. Dupl. HLT SEF 5.5" x 8.5" HLT LEF 8.5" x 5.5" F/GL (F4) SEF 8.0" x 13.0" Foolscap SEF 8.5" x 13.0" Folio SEF 8.25" x 13.0" Government 8.25" x 14" USB4 SEF 10.0"...
Page 210 1. Appendix: Specifications Paper Size (W x L) Regular By-pass Duplex Optional PFU A4 SEF 210 x 297 mm A4 LEF 297 x 210 mm – – – – B5 SEF 182 x 257 mm – B5 LEF 257 x 182 mm –...
Page 211 Supported Paper Sizes Paper Size (W x L) Regular By-pass Duplex Optional PFU 162 x 229 mm – – – 114 x 162 mm – – – DL Env 110 x 220 mm – – – Custom: Leading edge 90–216 mm –...
Page 212 1. Appendix: Specifications...
Page 213: Appendix: Preventive Maintenance Tables
2. Appendix: Preventive Maintenance Tables Maintenance Tables Reset the PM counter (SP7-804-001) after doing maintenance work. Key: AN: As necessary, C: Clean, R: Replace, I: Inspect Every 45k Every 90k NOTE OPTICS Reflector Optics cloth 1st mirror Optics cloth 2nd mirror Optics cloth 3rd mirror Optics cloth...
Page 214 2. Appendix: Preventive Maintenance Tables Every 45k Every 90k NOTE Hot roller Pressure roller Hot roller bearings Pressure-roller bushings Inlet guide Outlet guide Hot roller stripper pawls Thermistor Every 90k NOTE ARDF Separation roller Water or alcohol Pick-up roller Water or alcohol Feed roller Water or alcohol White plate...
Page 215: Appendix: Service Call Conditions
3. Appendix: Service Call Conditions SC Tables (F/SPF: D068/D069) Summary There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine does not Activate the SP mode, and turn the operate until the service representative resets the SC main power switch off and on.
Page 216 3. Appendix: Service Call Conditions Engine SC Code Descriptions Symptom Possible Cause Definition Exposure Lamp Error • Defective exposure lamp • Defective exposure lamp stabilizer • Defective exposure lamp connector • Unclean scanner mirror The scanner has scanned the white plate, •...
Page 217 SC Tables (F/SPF: D068/D069) Symptom Possible Cause Definition SBU black level correction error • The automatic SBU adjustment has failed to correct the black level three times at the pre-offset adjustment. • The automatic SBU adjustment has failed to correct the black level ten •...
Page 218 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Image transfer error • Defective BICU board Scanned images are not transferred to the controller memory within one minute. • Defective controller board Memory address error • Inconsistency between the BICU The BICU does not receive the memory firmware and the controller firmware address report from the controller within...
Page 219 SC Tables (F/SPF: D068/D069) Symptom Possible Cause Definition Laser synchronization error • Toner bottle not installed • Loose connection between the LD unit and the BICU The main scan synchronization detector • Defective cable between the BICU does not detect the laser signal for 0.5 and LD unit second.
Page 220 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Transfer roller leak error (positive electrode) • Defective high voltage supply board • Loose connection of the PCU The feedback voltage of the transfer roller • Incorrect installation of the transfer is insufficient.
Page 221 SC Tables (F/SPF: D068/D069) Symptom Possible Cause Definition Fusing overheat error 1 The fusing temperature detected by the • Defective thermistor thermistor is 230°C or higher for one • Defective power supply unit second. Fusing overheat error 2 The fusing temperature detected by the •...
Page 222 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Exhaust fan motor error • Loose connection of the exhaust fan The exhaust fan motor is locked for five motor seconds. • Overload ADF gate error 1 • Defective ADF board The ADF sends the FGATE signal before it •...
Page 223 SC Tables (F/SPF: D068/D069) Symptom Possible Cause Definition Image transfer error The BICU requests the controller to transfer image data; but the controller • Defective application program does not become ready. Status error (laser optics housing unit) The optics-housing unit does not become •...
Page 224: Gw Sc Code Descriptions
3. Appendix: Service Call Conditions Symptom Possible Cause Definition Localization error • Localization setting not specified (The main power switch is turned on for the The localization information in the first time after the NVRAM is nonvolatile ROM and in the NVRAM is replaced.) different ( SP5-807-001).
Page 225 SC Tables (F/SPF: D068/D069) Symptom Possible Cause/Countermeasure Definition MF accounting device error 3 • Defective accounting device controller A backup RAM error is reported from the accounting device. • Defective battery in the accounting device MF accounting device error 4 •...
Page 226 3. Appendix: Service Call Conditions Symptom Possible Cause/Countermeasure Definition Communication line error The supplied voltage is not sufficient due -005 1. Consult with the user's local telephone to the defective communication line or company. defective connection. Incorrect dial up connection An unexpected error occurs when the modem (RCG-M) tries to call the center with a dial up connection.
Page 227 SC Tables (F/SPF: D068/D069) SC8xx Symptom Possible Cause/Countermeasure Definition Monitor Error This is a file detection and electronic file signature check error when the boot • OS Flash ROM data defective; loader attempts to read the self- change the controller firmware diagnostic module, system kernel, or •...
Page 228 3. Appendix: Service Call Conditions [00FF]: Detailed error code • Defective CPU • Defective local bus Cache access error in the CPU 1. Turn the main power switch off and on. 2. Reinstall the system program. 3. Replace the controller board. [0601, 0602, 0605, 0606, 0607, 0609]: Detailed error code Exceptional command does not •...
Page 229 SC Tables (F/SPF: D068/D069) [0702]: Detailed error code • Insufficient CPU cache The result when the program is • Insufficient memory process speed executed in the command cache is 1. Replace the controller board. different from desirable value. 2. Replace the RAM DIMM.
Page 230 3. Appendix: Service Call Conditions Timer error between ASIC and CPU • System firmware problem The CPU checks if the ASIC timer • Defective RAM-DIMM works properly compared with the [0D05] • Defective controller CPU timer. If the ASIC timer does not •...
Page 231 SC Tables (F/SPF: D068/D069) PHY IC error [6104] The PHY IC on the controller cannot Same as SC823-[6101] be correctly recognized. PHY IC loop-back error An error occurred during the loop- [6105] back test for the PHY IC on the Same as SC823-[6101] controller.
Page 232 3. Appendix: Service Call Conditions Verification error • Loose connection • Defective SDRAM DIMM Error is detected during a write/verify [0201] check for the standard RAM (SDRAM • Defective controller DIMM). 1. Replace the SDRAM DIMM. 2. Replace the controller. Resident memory error •...
Page 233 SC Tables (F/SPF: D068/D069) • ASIC device error • IEEE1284 connector error Loopback connector is connected but [110C] • Centronic loopback connector check results in an error. defective 1. Replace the controller board. • Centronic loopback connector not connected correctly Centronic loopback connector is not •...
Page 234 3. Appendix: Service Call Conditions Wireless card error Some illegal data is found in the card. • Defective wireless card Wireless card connection board error An error is detected in the wireless • Defective wireless card connection LAN card or bluetooth card board connection board.
Page 235 SC Tables (F/SPF: D068/D069) HDD Encryption unit error 2 A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit. • No HDD installed • Unformatted HDD HDD check error: • The encryption key on the controller is different from the one on the HDD The HDD is not correctly installed.
Page 236 3. Appendix: Service Call Conditions HDD: CRC error While reading data from the HDD or • Defective HDD storing data in the HDD, data 1. Replace the HDD. transmission fails. HDD: Access error • Defective HDD An error is detected while operating the HDD.
Page 237 SC Tables (F/SPF: D068/D069) Address book data error The address book in the hard disk is accessed. → An error is detected in the address book data; address book data is not read; or data is not written • Data corruption into the address book.
Page 238 3. Appendix: Service Call Conditions • Installed NVRAM or HDD which is used in another machine -005 Log Data Error 5 1. Reinstall the previous NVRAM or HDD. 2. Initialize the HDD with SP5832-004. • Other than the above causes -099 Log Data Error 99 1.
Page 239 SC Tables (F/SPF: D068/D069) Printer font error • A necessary font is not found in the SD card. A necessary font is not found in the SD • The SD card data is corrupted. card when the printer application starts.
Page 240 3. Appendix: Service Call Conditions Application function selection error • Software for that application is defective • An option required by the application (RAM, DIMM, board) is not installed. The application selected by a key press on the operation panel does not start or •...
Page 241: Sc Tables (Basic: D067/D)
SC Tables (Basic: D067/D072) SC Tables (Basic: D067/D072) Summary There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine does not Activate the SP mode, and turn the operate until the service representative resets the SC main power switch off and on.
Page 242 3. Appendix: Service Call Conditions Engine SC Code Descriptions Symptom Possible Cause Definition Exposure Lamp Error • Defective exposure lamp • Defective exposure lamp stabilizer • Defective exposure lamp connector • Unclean scanner mirror The scanner has scanned the white plate, •...
Page 243 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition SBU black level correction error • The automatic SBU adjustment has failed to correct the black level three times at the pre-offset adjustment. • The automatic SBU adjustment has failed to correct the black level ten •...
Page 244 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Image transfer error • Defective BICU board Scanned images are not transferred to the controller memory within one minute. • Defective controller board Memory address error • Inconsistency between the BICU The BICU does not receive the memory firmware and the controller firmware address report from the controller within...
Page 245 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Laser synchronization error • Toner bottle not installed • Loose connection between the LD unit and the BICU The main scan synchronization detector • Defective cable between the BICU does not detect the laser signal for 0.5 and LD unit second.
Page 246 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Transfer roller leak error (positive electrode) • Defective high voltage supply board • Loose connection of the PCU The feedback voltage of the transfer roller • Incorrect installation of the transfer is insufficient.
Page 247 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition Fusing overheat error 1 The fusing temperature detected by the • Defective thermistor thermistor is 230°C or higher for one • Defective power supply unit second. Fusing overheat error 2 The fusing temperature detected by the •...
Page 248 3. Appendix: Service Call Conditions Symptom Possible Cause Definition Exhaust fan motor error • Loose connection of the exhaust fan The exhaust fan motor is locked for five motor seconds. • Overload Accounting error 1 • Defective accounting device An error occurs during communication with the MF accounting device.
Page 249 SC Tables (Basic: D067/D072) Symptom Possible Cause Definition ADF gate error 1 • Defective ADF board The ADF sends the FGATE signal before it • Defective input/output board is requested to scan originals. • Loose connection ADF gate abnormal 2 The ADF does not send the FGATE signal •...
Page 250 3. Appendix: Service Call Conditions Symptom Possible Cause Definition NVRAM error • Defective NVRAM • Loose connection between the BICU An error occurs during engine NVRAM and the NVRAM check. • Incorrect installation of the NVRAM • Defective BICU Localization error •...
Page 251: Appendix: Electrical Component Defects
4. Appendix: Electrical Component Defects Electrical Component Defects Sensor/Switch Sensor Connector Message Remarks CN127 Registration Sensor Paper jam CN129 Paper End Sensor Load paper CN130 Bypass Paper End The machine cannot detect paper on (None) Sensor the bypass tray. CN128 Paper Path Sensor Paper jam CN128...
Page 252: Blown Fuse Conditions
4. Appendix: Electrical Component Defects Sensor Connector Message Remarks CN126 SC120 Platen Cover Sensor The copier does not warm up when (None) you open the platen cover. DF CN103 Paper jam DF Guide Open Sensor (None) DF CN103 Paper jam DF Original Set Sensor Sensor...
Page 253: Bicu Led Display
Electrical Component Defects Rating Fuse At main switch ON 120 V 220 – 240 V 15A/125V 8A/250 V No response 5A/125V 2.5A/250V No response BICU LED Display Number Function LED2 LED2 blinks in normal operation.
Page 254 4. Appendix: Electrical Component Defects...
Page 255: Appendix: Sp Mode Tables
5. Appendix: SP Mode Tables System Service Mode (F/SPF: D068/D069) Service Mode Tables SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration ( "Adjusting 1001 2 By-pass Copy Image Area" in the section "Replacement and Adjustment").
Page 256 5. Appendix: SP Mode Tables 1103* Fusing Idling [0 = No / 1 = Yes] Enables or disables the contact-release control. The following table lists the results. Setting 0 = No 1 = Yes 1103 1 C-R control Works Does not work Idling time Shorter Longer...
Page 257 System Service Mode (F/SPF: D068/D069) 1109 Nip Band Check Conducts the nip band check ( "Adjusting Nip Band" in the section "Replacement and 1109 1 Adjustment"). 1110* Fan Control Timer [30 to 60 / 30 / 1 s/step] Specifies the fan control time. The fan motor keeps its operating speed for the specified 1110 1 time before changing the speed or stopping.
Page 258 5. Appendix: SP Mode Tables ID sensor pattern [0 to 400 / 300 / 1 V/step] Adjusts the voltage applied to the charge roller for the ID sensor pattern (as part of charge- 2001 2 roller voltage correction). The charge-roller voltage is obtained by adding SP2-001-002 to the value of SP2-001-001.
Page 259 System Service Mode (F/SPF: D068/D069) 2213* Outputs After NE [0 = 50 pages / 1 = 20 sheets] Sets the number of copy/print/fax pages that can be made after toner near-end has been 2213 1 detected. Reduce the number of pages if the user normally makes copies with a high image ratio.
Page 260 5. Appendix: SP Mode Tables [–2 = –4 μA / –1 = –2 μ/ 0 = 0 μA / 1 = 2 μA / 2 = Duplex +4 μA] 2301 3 Adjusts the current applied to the transfer roller when carrying out a duplex job. Use this SP if there is poor image transfer on the rear side of duplex copies.
Page 261 System Service Mode (F/SPF: D068/D069) Specifies the polygon mirror motor idling time. The polygon mirror motor starts its operation when an original is set, a key is pressed, or the platen cover or DF is opened. The motor 2915 1 stops if no manual operation is performed for the specified time.
Page 262 5. Appendix: SP Mode Tables 2929 1 Upper [0.50 to 3.50 / 3.20 / 0.01V/step] DFU 2929 2 Lower [0.50 to 3.50 / 0.70 / 0.01V/step] DFU [30 to 90 / 30 / 1 °C/step] 2994* ID Detect Temp Adjusts the temperature threshold. The ID sensor signal is not referenced when the fusing 2994 1 temperature is at the specified level or higher while the copier is recovering or starting up.
Page 263 System Service Mode (F/SPF: D068/D069) Adjusts the side-to-side registration for scanning in platen mode ( "Adjusting Copy Image 4011 1 Area" in the section "Replacement and Adjustment"). 4012* Scan Erase Margin [0 to 9.0 / 1.0 / 0.1 mm/step] 4012 1 Leading Edge Adjusts the scanning margin.
Page 264 5. Appendix: SP Mode Tables 4607 1 EVEN 4607 2 ODD [0 to 63 / 10 / 1 /step] 4607 3 RED Adjusts the target black level for each signal. These are used for offset adjustment in the SBU. 4607 4 GREEN 4607 5 BLUE 4607 SBU Gain-Target...
Page 265 System Service Mode (F/SPF: D068/D069) 4640 SBU Offset-Loop 4640 1 EVEN 4640 2 ODD [0 to 10 / 0 / 1 /step] 4640 3 RED Displays the number of the offset adjustment in the SBU. 4640 4 GREEN 4640 5 BLUE...
Page 266 5. Appendix: SP Mode Tables 4646 1 Offsetpre-Mono 4646 2 Offsetpre-Color 4646 3 Offset-Mono [0 = Success / 1 = Failure] Displays the result of SBU adjustment. 4646 4 Offset-Color 4646 5 Gain-Mono 4646 6 Gain-Color 4654* SBU Offset-Adjust 4654 1 EVEN 4654 2 ODD [0 to 255 / - / 1 /step] 4654 3 RED...
Page 267 System Service Mode (F/SPF: D068/D069) 4686 1 RED [128 to 383 / 256 / 1 /step] 4686 2 GREEN Adjusts the coefficient of the gray balance adjustment for the DF scanning. 4686 3 BLUE 4687* White Balance [222 to 281 / 256 / 1 /step] 4687 1 Adjust Adjust the correction value for the white plate adjustment.
Page 268 5. Appendix: SP Mode Tables 4903 1 Adjusts the ADS level. 4904* ADS Lower Limit [0 to 255 / 80 / 1/step] 4904 1 Adjusts the ADS lower limit. 4905* ADS Area Select [0 = All / 1 = One] Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level.
Page 269 System Service Mode (F/SPF: D068/D069) Scanner Gamma 4922* Selects “text” or “photo” as the priority output mode. This setting is applied to all image processing modes of SP4-921. 001 Copy 002 Fax [0=System default/ 1=Text/ 2=Photo] 003 Scanner Notch Selection Selects the value of the center ID adjustment notch for the ID adjustment LEDs.
Page 270 5. Appendix: SP Mode Tables 001 Copy 002 Fax [–2 to 2 / 0 / 1/step] 003 Scanner Independent Dot Erase 4928* Selects the dot erase level. Higher settings provide greater erasure. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax [–2 to 2 / 0 / 1/step]...
Page 271 System Service Mode (F/SPF: D068/D069) Sharpness-Low ID [–2 to 2 / 0 / 1/step] 4932* Adjust the clarity. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax 003 Scanner 4935* Color Image Adjust Main Scan MTF Level [0 to 3 / 0 / 1/step] Adjust the MTF level for the main scan.
Page 272 5. Appendix: SP Mode Tables Contrast [0 to 255 / 128 / 1/step] Adjust the contrast level. This setting is only activated for the specified mode with SP4-921-004. 4936* Gray Scale Image Adjust Main Scan MTF Level [0 to 15 / 0 / 1/step] Adjust the MTF level for the main scan.
Page 273 System Service Mode (F/SPF: D068/D069) Contrast [0 to 255 / 128 / 1/step] Adjust the contrast level. This setting is only activated for the specified mode with SP4-921-004. 4941* White Line Erase [0 to 2 / 1 / 1/step] Selects the white line erase level.
Page 274 5. Appendix: SP Mode Tables Selects whether mm or inches are used in the display. • After selecting the number, you must turn the main power switch off and on. Europe/Asia model: [0: mm / 1: inch] American model: [0: mm / 1: inch] 5045* According Counter Displays the number of the installed counter.
Page 275 System Service Mode (F/SPF: D068/D069) Displays or does not display the PM part button on the LCD. 001 PM Parts Display [0 or 1 / 0 / -] 0: Not display, 1: Display 5067 Part Replacement Ope Selects the service maintenance or user maintenance for PCU.
Page 276 5. Appendix: SP Mode Tables 5120* Clr For Cut Remove [0=Yes / 1=Standby only / 2=No] Specifies the condition to reset the copy job settings when the key counter is removed. • 0: Y = Yes: The settings are cleared when the counter is removed. •...
Page 277 System Service Mode (F/SPF: D068/D069) Set Time Adjusts the RTC (real time clock) time setting for the local time zone. Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.) DOM: +540 (Tokyo) 5302 NA :-300 (New York)
Page 278 5. Appendix: SP Mode Tables Start Specifies the start setting for the summer time mode. There are 8 digits in this SP. For months 1 to 9, the "0" cannot be input in the first digit, so the eight-digit setting for -2 or -3 becomes a seven-digit setting. 1st and 2nd digits: The month.
Page 279 System Service Mode (F/SPF: D068/D069) Selects the log out type for the extend authentication device. Bit 0: Log-out without an IC card. 162 Extend Certification 0: Not allowed (default) 1: Allowed 200 SDK1 Unique ID 201 SDK1 Certification Method 210 SDK2 Unique ID “SDK”...
Page 280 5. Appendix: SP Mode Tables Easy Certification Determines whether easy LDAP certification is done. [0 to 1/1/1] 1: On 0: Off Password Null Not Permit This SP is referenced only when SP5411-4 is set to "1" (On). [0 to 1/0/1] 0: Password NULL not permitted.
Page 281 System Service Mode (F/SPF: D068/D069) 5414 Access Mitigation Mitigation On/Off Switches on/off masking of continuously used IDs and passwords that are identical. [0 to 1/0/1] 0: Off 1: On Mitigation Time Sets the length of time for excluding continuous access for identical user IDs and passwords.
Page 282 5. Appendix: SP Mode Tables Monitor Interval Sets the processing time interval for referencing user ID and password information. [1 to 10/3/1 sec.] 5417 Access Attack Permissible Num Sets a limit on access attempts when an excessive number of attempts are detected for MFP features.
Page 283 System Service Mode (F/SPF: D068/D069) Determines whether certification is required before a user can use the document server. [0 to 1/0/1] 0: On 1: Off Determines whether certification is required before a user can use the fax application. [0 to 1/0/1]...
Page 284 5. Appendix: SP Mode Tables 030 Fax 031 Fax Sub 032 Folder 033 Protect Code 034 Smtp Auth 035 Lsap Auth 036 Smb Ftp Fldr Auth 037 Acut Acl 038 Document ACL 040 Cert Crypt Authentication Error Code 5481 These SP codes determine how the authentication failures are displayed. System Log Disp Determines whether an error code appears in the system log after a user authentication failure occurs.
Page 285 System Service Mode (F/SPF: D068/D069) MF Keycard Japan Only Job Permit Setting Sets up operation of the machine with a keycard. 5490 [0 to 1/0/1] 0: Disabled. Cancels operation if no code is input. 1: Enabled. Allows operation if another code is input and decrements the counter once for use of the entered code.
Page 286 5. Appendix: SP Mode Tables 001 Paper Size 0: Off, 1: On, 003 Toner 0: Off, 1: On, 005 Drum 0: Off, 1: On, 0: Toner is replaced (default) 080 Toner Call Timing 1: Toner near end or end 128 Interval :Others 132 Interval :A3 133 Interval :A4 134 Interval :A5...
Page 287 System Service Mode (F/SPF: D068/D069) Freq Jam: # of Time [ 02 to 10 / 5 / 1 /step] 012* Sets the number of consecutive paper jams required to initiate a call. This setting is enabled only when SP5508 004 is set to 1.
Page 288 5. Appendix: SP Mode Tables Clears IMH data. DFU Clears MCS data. DFU Copier Clears the copy application settings. Clears the fax application settings. Printer Clears the printer application settings. Scanner Clears the scanner application settings. GWWS Delete the netfile application management files and thumbnails, and initializes the job login Initializes the system default and interface settings (IP address also), SmartNetMonitor for Admin, WebImageMonitor settings, and the TELNET settings.
Page 289 System Service Mode (F/SPF: D068/D069) MIRS Setting Initializes the MIRS (Machine Information Report Service) settings. Initializes the CCS (Certification and Charge-control Service) settings. SRM Memory Clr Initializes the SRM (System Resource Manager) settings. Initializes the LCS (Log Count Service) settings.
Page 290 5. Appendix: SP Mode Tables Code Set "Machine No. Setting" in this section. 5812 Service TEL Telephone Sets the telephone number for a service representative. This number is printed on the Counter List, which can be printed with the user’s “Counter” menu. This can be up to 20 characters (both numbers and alphabetic characters can be input).
Page 291 System Service Mode (F/SPF: D068/D069) Performs the CE Call at the start or end of the service. [0 or 1 / 0 / 1 /step] 0: Start of the service, 1: End of the service 002 CE Call • This SP is activated only when SP 5816-001 is set to “2”.
Page 292 5. Appendix: SP Mode Tables Install Status This SP displays the RCG device installation status. 0: RCG device not registered 1: RCG device registered 2: Device registered Connect Mode (N/M) This SP displays and selects the embedded RCG connection method. 0: Internet connection 1: Dial-up connection NotiTime ExpTime DFU...
Page 293 System Service Mode (F/SPF: D068/D069) HTTP Proxy Aut Usr This SP sets the HTTP proxy authentication user name. • The length of the name is limited to 31 characters. Any character beyond the 31st character is ignored. • This name is customer information and is not printed in the SMC report.
Page 294 5. Appendix: SP Mode Tables Cer Updt Cond Displays the status of the certification update. The certification used by embedded RCG is set correctly. The certification request (setAuthKey) for update has been received from the GW URL and certification is presently being updated. The certification update is completed and the GW URL is being notified of the successful update.
Page 295 System Service Mode (F/SPF: D068/D069) Cer Abnml Cause Displays a number code that describes the reason for the request for update of the certification. Normal. There is no request for certification update in progress. Request for certification update in progress. The current certification has expired.
Page 296 5. Appendix: SP Mode Tables CERT: ID2 Code Displays ID2 for the @Remote certification. Spaces are displayed as underscores (_). Asterisks (*) indicate that no @Remote certification exists. CERT: Subject Displays the common name of the @Remote certification subject. CN = the following 17 bytes.
Page 297 System Service Mode (F/SPF: D068/D069) Aut Line Detect Press [Execute]. Setting this SP classifies the telephone line where embedded RCG-M is connected as either dial-up or push type, so embedded RCG-M can automatically distinguish the number that connects to the outside line.
Page 298 5. Appendix: SP Mode Tables Outline Phone # The SP sets the number that switches to PSTN for the outside connection for embedded RCG-M in a system that employs a PBX (internal line). • If the execution of SP5816-151 has succeeded and embedded RCG-M has connected to the external line, this SP display is completely blank.
Page 299 System Service Mode (F/SPF: D068/D069) Access Point This is the number of the dial-up access point for embedded RCG-M. If no setting is done for this SP code, then a preset value (determined by the country selected) is used. Default: 0...
Page 300 5. Appendix: SP Mode Tables FAX TX Priority This SP determines whether pushing the off-hook button will interrupt an embedded RCG- M transmission in progress to open the line for fax transaction. This SP can be used only if SP5816-164 is set to "0". [0 or 1/ 0 / - ] 0: Disable.
Page 301 System Service Mode (F/SPF: D068/D069) Instl: Ref Rslt Displays a number that indicates the result of the inquiry executed with SP5816-203. 0: Succeeded 1: Inquiry number error 2: Registration in progress 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled)
Page 302 5. Appendix: SP Mode Tables Instl Error Code Displays a number that describes the error code that was issued when either SP5816 204 or SP5816 207 was executed. Cause Code Meaning -11001 Chat parameter error Illegal Modem -11002 Chat execution error Parameter -11003 Unexpected error...
Page 303 System Service Mode (F/SPF: D068/D069) Print Com Log Prints the communication log. 5821 NRS Address Sets the IP address of the RCG (Remote Communication Gate) destination for call processing at the remote service 002 RCG IP Address center. [00000000h to FFFFFFFFh / 1 /step]...
Page 304 5. Appendix: SP Mode Tables 5828 Network Setting Validates or invalidates the job spooling function for each protocol. 0: Validates 1: Invalidates bit0: LPR bit1: FTP 069 Job Spooling (Protocol) bit2: IPP bit3: SMB bit4: BMLinkS bit5: DIPRINT bit6: (Reserved) bit7: (Reserved) Enables or disables the Telnet protocol.
Page 305 System Service Mode (F/SPF: D068/D069) 5828 Network Setting IPv6 Manual Setting Address This SP is the IPv6 manually set address referenced on Ethernet or wireless LAN (802.11b) in the format: "Manual Set Address" + "Prefix Length" The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each.
Page 306 5. Appendix: SP Mode Tables 5828 Network Setting Web Supplies Link Invisible Determines whether the consumable vendor link is displayed on the Websys top page and link page. [0 to 1/1/1] 1: Display 0: No display Web Link 1 Name Determines whether a name entered for "URL1"...
Page 307 System Service Mode (F/SPF: D068/D069) 5832 Enter the SP number for the partition to initialize, then press #. When the execution ends, cycle the machine off and on. 001 HDD Formatting (All) 002 HDD Formatting (IMH) 003 Format Thumbnail 004 Format Job Log...
Page 308 5. Appendix: SP Mode Tables [ 1 to 11 or 13 / 1 / 1 /step] Channel MIN Europe: 1 to 13 NA/ Asia: 1 to 11 Sets the minimum number of channels available for data transmission via the wireless LAN. The number of channels available varies according to location.
Page 309 System Service Mode (F/SPF: D068/D069) Setting 1 Groups System & other groups (LSB) Capture related This is a debugging tool. It sets the Certification related debugging output mode of each Net Address book related File process. Default: Bit SW 1000 0000...
Page 310 5. Appendix: SP Mode Tables Product ID Sets the product ID. [0x0000 to 0xFFFF/1] DFU Device Release No. Sets the device release number of the BCD (binary coded decimal) display. [0000 to 9999/1] DFU Enter as a decimal number. NCS converts the number to hexadecimal number recognized as the BCD.
Page 311 System Service Mode (F/SPF: D068/D069) Deli Svr Model [0 to 4 / 0 / 1 /step] Allows changing the model of the delivery server registered by the I/O device. 0: Unknown, 1: SG1 Provided, 2: SG1 Package, 3: SG2 Provided, 4: SG2 Package...
Page 312 5. Appendix: SP Mode Tables Svr Port Num (Sec) Specifies the port number of the secondary delivery server. Srv URL Path (Sec) Specifies the URL path of the secondary delivery server. [ 0 or 1 / 1 / - ] Instant Trans Off 0: Disable, 1: Enable Enables or disables the prevention function for the continuous data sending.
Page 313 System Service Mode (F/SPF: D068/D069) Delsvr Maxentri [200 to 999 / 200 / 1/step] Sets the maximum number account entries of the delivery server user information managed by UCS. LDAP Search Tout [1 to 255 / 60 / 1 /step] Sets the length of the timeout for the search of the LDAP server.
Page 314 5. Appendix: SP Mode Tables Deletes the address book data from the SD card in the service slot. Deletes only the files that were uploaded from this machine. 053 Clear Backup Info This feature does not work if the card is write-protected. Note: After you do this SP, go out of the SP mode, and then turn the power off.
Page 315 System Service Mode (F/SPF: D068/D069) Specifies the FTP port for getting a distribution server address book that is used in the identification mode. 091 FTP Auth Port Setting [0 to 65535 / 3671 / 1 /step] Shows the status of the encryption function for the address 094 Encryption Stat book data.
Page 316 5. Appendix: SP Mode Tables 210 Log Type: Job1 211 Log Type: Job2 212 Log Type: Access Displays the log server settings. These can be adjusted with the Web Image Monitor. 213 Primary Srv 214 Secondary Srv 215 Start Time Specifies the transmit interval.
Page 317 System Service Mode (F/SPF: D068/D069) Remote ROM Update 5856 Allows the technician to upgrade the firmware using a parallel cable when updating the remote ROM. [0 or 1 / 0 / 1/step] 002 Local Port 0: Disallow 1: Allow 5857...
Page 318 5. Appendix: SP Mode Tables HDD to SD Any Takes the log of the specified key from the log on the hard disk and copies it to the SD Card. A unique file name is generated to avoid overwriting existing file names on the SD Card. Up to 4 MB can be copied to an SD Card.
Page 319 System Service Mode (F/SPF: D068/D069) Debug Log Save: SC These SPs select the content of the debugging information to be saved to the destination 5858 selected by SP5857-2. SP5858-3 stores one SC specified by number. Refer to the chapter "Trouble Shooting" for a list of SC error codes.
Page 320 5. Appendix: SP Mode Tables 5860 SMTP/POP3/IMAP4 Par Mail Rec Tout [1 to 168 / 72 / 1 hour/step] Sets the amount of time to wait before saving mail that breaks up during reception. The received mail is discarded if the remaining portion of the mail is not received during this prescribed time.
Page 321 System Service Mode (F/SPF: D068/D069) 5869 RAM Disk Setting [0 or 1 / 0 / - ] Mail Function GWINIT 0: ON, 1: OFF Turns on or off the e-mail function. 5870 Common Key Info Writing Writes to flash ROM the common proof for 001 Writing validating the device for @Remote specifications.
Page 322 5. Appendix: SP Mode Tables Selects the reboot method for SC. 002 Reboot Method [0 or 1 / 0 / -] 0: Manual reboot, 1: Automatic reboot 5878 Option Setup 001 Data Overwrite Security Enables the Data Overwrite Security unit. Press "EXECUTE"...
Page 323 System Service Mode (F/SPF: D068/D069) SDK-4 SDK-5 SDK-6 5902 Test Pattern Print 5902 1 "Test Pattern Print" in this section. 5907* Plug & Play Selects the brand name and production name for the Plug and Play function. These names are stored in the NVRAM. When the NVRAM data is corrupted, select these names once 5907 1 again.
Page 324 5. Appendix: SP Mode Tables Selects which version of the Scan Router application program, “Light” or “Full (Professional)”, is installed. [0 to 1 / 0 / 1 /step] 0: Light version (supplied with this machine) 1: Full version (optional) Device Setting The NIC and USB support features are built into the GW controller.
Page 325 System Service Mode (F/SPF: D068/D069) 007 NIB Summary 021 Copier UP 022 Scanner SP 023 Scanner UP 5998 Engine Memory Clear 001 See the section "Memory Clear" in this chapter. SP6-XXX (Peripherals) ADF Adjustment ( "DF Image Adjustment" in the "Adjusting Copy Image Area") 6006* NOTE: Available menus depend on the machine model and its configuration.
Page 326 5. Appendix: SP Mode Tables Skew Correction [–20 to +20 / 0.0 / 1 mm/step] Adjusts the original buckle for the skew correction at 2ns side scanning. This SP is activated only when SP6-006-006 is set to "1 (Yes)". 6009 ADF Free Run Duplex Mode Performs an ARDF free run in duplex scanning mode.
Page 327 System Service Mode (F/SPF: D068/D069) 001 Latest 002 Latest 1 003 Latest 2 004 Latest 3 005 Latest 4 Displays the most recent 10 service calls. 006 Latest 5 007 Latest 6 008 Latest 7 009 Latest 8 010 Latest 9 7502* Counter–Paper Jam...
Page 328 5. Appendix: SP Mode Tables Vertical SN: OFF Paper does not reach the vertical transport sensor. Vertical SN: ON Paper is caught at the vertical transport sensor. Regist Bypass: OFF Paper does not reach the registration sensor (from the by-pass tray). Regist Duplex: OFF Paper does not reach the registration sensor during reverse-side printing (for duplex printing).
Page 329 System Service Mode (F/SPF: D068/D069) Original Jam Location Displays the total number of original jams by location. These jams occur when the original does not activate the sensors. 7505 Note • Lag. Jam occurs when the paper remains at the sensor for longer than the prescribed time.
Page 330 5. Appendix: SP Mode Tables 001 Lastest Displays the copy jam history (the most recent 10 jams) 002 Latest 1 Sample Display: 003 Latest 2 CODE:007 SIZE:05h 004 Latest 3 TOTAL:0000334 005 Latest 4 DATE: Mon Mar 15 11:44:50 2000 006 Latest 5 where: 007 Latest 6...
Page 331 System Service Mode (F/SPF: D068/D069) 001 Lastest Displays the original jam history (the most recent 10 jams). 002 Last 1 Sample Display: 003 Last 2 CODE:007 SIZE:05h 004 Last 3 TOTAL:0000334 005 Last 4 DATE: Mon Mar 15 11:44:50 2000...
Page 332 5. Appendix: SP Mode Tables Resets the SC, paper, original, and total jam counters. When the program ends normally, the message “Completed” is displayed. SP7-807-1 does not reset the following logs: SP7-507 (Display-Paper Jam History) and SP7-508 (Display-Original Jam History). MF Error Counter Japan Only 7826 Displays the number of counts requested of the card/key counter.
Page 333 System Service Mode (F/SPF: D068/D069) Dsply-ID S Work The total of the time when the ID sensor is working. Dsply-Dev Counter The total number of paper outputs. Dsply-ID Er Count The total number of ID-sensor errors. 7992* Reset-Info Count Reset-Dev Count Clears the development counter (SP7-991-004).
Page 334 5. Appendix: SP Mode Tables The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the small LCDs of printers and faxes that also use these SPs. Read over the list of abbreviations below and refer to it again if you see the name of an SP that you do not understand.
Page 335 System Service Mode (F/SPF: D068/D069) Abbreviation What it means Get Print Counter. For jobs 10 pages or less, this counter does not count up. For jobs larger than 10 pages, this counter counts up by the number that is in excess of 10 (e.g., for an 11-page job, the counter counts up 11-10 =1)
Page 336 5. Appendix: SP Mode Tables Abbreviation What it means Remote Communication Gate Resolution Service Code (Error SC code displayed) Scan Sim, Simplex Simplex, printing on 1 side. S-to-Email Scan-to-E-mail SMC report printed with SP5990. All of the Group 8 counters are recorded in the SMC report.
Page 337 System Service Mode (F/SPF: D068/D069) • If 3 B5 pages and 1 A3 page are scanned with the scanner application but not stored, the S: count is 4. • If both sides of 3 A4 sheets are copied and stored to the document server using the Store File button in the Copy mode window, the C: count is 6 and the L: count is 6.
Page 338 5. Appendix: SP Mode Tables Number of rear sides fed for scanning: With an ADF/ARDF that can scan both sides simultaneously, the Back count is the same as the number of pages fed for duplex scanning. Back With an ADF/ARDF that cannot scan both sides simultaneously, the Back count is the same as the number of pages fed for duplex rear- side scanning.
Page 339 System Service Mode (F/SPF: D068/D069) F:Scan PGS/Size [0 to 99999999 / 0 / 1] 8 303 These SPs count by size the total number of pages scanned by the Fax application. Use these totals to compare original page size (scanning) and output page size [SP 8-443].
Page 340 5. Appendix: SP Mode Tables • When several documents are merged for a print job, the number of pages stored is counted for the application that stored them. • These counters are used primarily to calculate charges on use of the machine, so the following pages are not counted as printed pages: Blank pages in a duplex printing job.
Page 341 System Service Mode (F/SPF: D068/D069) P:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] 8 424 These SPs count by binding and combining, and n-Up settings the number of pages processed for printing by the printer application. S:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1]...
Page 342 5. Appendix: SP Mode Tables Original Original Count Count Pages Pages T:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 441 These SPs count by print paper size the number of pages printed by all applications. C:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 442 These SPs count by print paper size the number of pages printed by the copy application.
Page 343 System Service Mode (F/SPF: D068/D069) 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other (Standard) 255 Other (Custom) • These counters do not distinguish between LEF and SEF.
Page 344 5. Appendix: SP Mode Tables 011 Tray 10 Currently not used. 012 Tray 11 Currently not used. 013 Tray 12 Currently not used. 014 Tray 13 Currently not used. 015 Tray 14 Currently not used. 016 Tray 15 Currently not used. T:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] These SPs count by paper type the number pages printed by all applications.
Page 345 System Service Mode (F/SPF: D068/D069) 008 Other T:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 521 These SPs count by finishing mode the total number of pages printed by all applications. C:PrtPGS/FIN [0 to 99999999 / 0 / 1]...
Page 346 5. Appendix: SP Mode Tables T:Counter [0 to 99999999 / 0 / 1] This SP counts the total output broken down by color output, regardless of the 8 581 application used. In addition to being displayed in the SMC Report, these counters are also displayed in the User Tools display on the copy machine.
Page 347 System Service Mode (F/SPF: D068/D069) T:IFAX TX PGS [0 to 99999999 / 0 / 1] 8 641 This SP counts by color mode the number of pages sent by fax to as fax images using I-Fax. F:IFAX TX PGS [0 to 99999999 / 0 / 1]...
Page 348 5. Appendix: SP Mode Tables • Due to restrictions on some devices, if Scan-to-Email is used to send a 10-page document to a large number of destinations, the count may be divided and counted separately. For example, if a 10-page document is sent to 200 addresses, the count is 10 for the first 100 destinations and the count is also 10 for the second 100 destinations, for a total of 20.).
Page 349 System Service Mode (F/SPF: D068/D069) • When several documents are sent by a Fax broadcast, the F: count is done for the number of pages sent to each destination. 8 681 T:PCFAX TXPGS These SPs count the number of pages sent by PC Fax.
Page 350 5. Appendix: SP Mode Tables RX PGS/Port [0 to 9999999/ 0 / 1] 8741 These SPs count the number of pages received by the physical port used to receive them. 001 PSTN-1 002 PSTN-2 003 PSTN-3 004 ISDN (G3,G4) 005 Network Dev Counter [0 to 99999999/ 0 / 1] 8 771...
Page 351 System Service Mode (F/SPF: D068/D069) 021 3-4%: Bk 031 5-7%: Bk 041 8-10%: Bk Cvr Cnt: 11-20% *BICU [0 to 99999999/ 0 / 1] 8 861 These SPs display the number of scanned sheets on which the coverage of each color is from 11% to 20%.
Page 352 5. Appendix: SP Mode Tables Page/Toner k Prev2 *BICU [0 to 99999999/ 0 / 1] 8 911 This SP displays the number of sheets output by the scan application with the unit replaced before the previously replaced unit (two steps back from the current unit). 001 Bk 8 921 Cvr Cnt/Total...
Page 353 System Service Mode (F/SPF: D068/D069) 009 Supply PM Unit End Total down time due to toner end. AdominCounter [0 to 9999999 / 0 / 1] 8 999 Displays the user setting counter for administrator. 001 Total 003 Copy: BW 007 Printer: BW...
Page 354 5. Appendix: SP Mode Tables Input Check Table Num. Sensor/Switch Safety SW Open Closed Right Cover SW Open Closed Upper Relay S Paper detected Not detected Lower Relay S Paper detected Not detected Regist Sensor Paper detected Not detected Exit Sensor Paper detected Not detected Duplex Inverter S...
Page 355 System Service Mode (F/SPF: D068/D069) Num. Sensor/Switch DF-Reverse S Paper detected Not detected Platen Cover S Open Closed Fan Motor Lock (High speed) High speed Low speed or stop Front Cover SW Open Closed HP Sensor Detected Not detected BK-UpperCover SW...
Page 356 5. Appendix: SP Mode Tables Num. Component Quenching Lamp Toner Sup CL Fan M- High Fan M- Low Registration CL By-pass Feed CL Upper Feed CL BK-Upper Feed CL BK-Lower Feed CL Duplex Inv M- Rev Duplex Inv M- Fwd Duplex Inv M- Hold Polygon M Polygon M/LD...
Page 357: Printer Service Mode
System Service Mode (F/SPF: D068/D069) Printer Service Mode Service Mode Table 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 bit 2 bit 3 No I/O Timeout 0: Disable 1: Enable Enables/Disables MFP I/O Timeouts. Enabled: The MFP I/O Timeout setting will have no affect.
Page 358 5. Appendix: SP Mode Tables 002 Bit Switch 2 bit 0 bit 1 bit 2 Applying a collate Type Shift Collate Normal Collate A collation type (shift or normal) will be applied to all jobs that do not already have a ‘Collate Type’...
Page 359 System Service Mode (F/SPF: D068/D069) 003 Bit Switch 3 bit 0 bit 1 bit 2 [PCL5e/c]: Legacy HP compatibility 0: Disable 1: Enable Enabled: Uses the same left margin as older HP models such as HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A"...
Page 360 5. Appendix: SP Mode Tables 005 Bit Switch 5 bit 0 bit 1 Multiple copies if a paper size or type mismatch Disabled Enabled occurs (single (multiple) copy) If a paper size or type mismatch occurs during the printing of multiple copies, only a single copy is output by default.
Page 361 System Service Mode (F/SPF: D068/D069) 1001 Bit Switch 006 Bit Switch 6 DFU 1001 Bit Switch 007 Bit Switch 7 DFU 1001 Bit Switch 008 Bit Switch 8 bit 0 bit 1 bit 2 bit 3 bit 4 bit 5...
Page 362: Scanner Program Mode Table
5. Appendix: SP Mode Tables SP Modes Related to Printer Controller The following SP modes are located in the copier SP mode. Refer to section 5.1 of the main unit service manual. SP No. Description Function and Setting Resets data for process control and all software counters, and returns all modes and adjustments to their defaults values.
Page 363 System Service Mode (F/SPF: D068/D069) Selects the compression type for binary picture processing. 1004* Compression Type [1: MH, 2: MR, 3: MMR] Creates an erase margin for all edges of the scanned image. 1005* Erase Margin If the machine has scanned the edge of the original, create a margin.
Page 364: System Service Mode (Basic: D067/D)
5. Appendix: SP Mode Tables System Service Mode (Basic: D067/D072) Service Mode Tables SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration ( "Adjusting 1001 2 By-pass Copy Image Area" in the section "Replacement and Adjustment").
Page 365 System Service Mode (Basic: D067/D072) Enables or disables the contact-release control. The following table lists the results. Setting 0 = No 1 = Yes 1103 1 C-R control Works Does not work Idling time Shorter Longer Fusing quality Lower Higher Fusing Temp Adj 1105* Adjusts the target fusing temperature.
Page 366 5. Appendix: SP Mode Tables 1109 Nip Band Check Conducts the nip band check ( "Adjusting Nip Band" in the section "Replacement and 1109 1 Adjustment"). 1110* Fan Control Timer [30 to 60 / 30 / 1 s/step] Specifies the fan control time. The fan motor keeps its operating speed for the specified 1110 1 time before changing the speed or stopping.
Page 367 System Service Mode (Basic: D067/D072) ID sensor pattern [0 to 400 / 300 / 1 V/step] Adjusts the voltage applied to the charge roller for the ID sensor pattern (as part of charge- 2001 2 roller voltage correction). The charge-roller voltage is obtained by adding SP2-001-002 to the value of SP2-001-001.
Page 368 5. Appendix: SP Mode Tables 2213* Outputs After NE [0 = 50 pages / 1 = 20 sheets] Sets the number of copy/print/fax pages that can be made after toner near-end has been 2213 1 detected. Reduce the number of pages if the user normally makes copies with a high image ratio.
Page 369 System Service Mode (Basic: D067/D072) [–2 = –4 μA / –1 = –2 μ/ 0 = 0 μA / 1 = 2 μA / 2 = Duplex +4 μA] 2301 3 Adjusts the current applied to the transfer roller when carrying out a duplex job. Use this SP if there is poor image transfer on the rear side of duplex copies.
Page 370 5. Appendix: SP Mode Tables Specifies the polygon mirror motor idling time. The polygon mirror motor starts its operation when an original is set, a key is pressed, or the platen cover or DF is opened. The motor 2915 1 stops if no manual operation is performed for the specified time.
Page 371 System Service Mode (Basic: D067/D072) 2929 1 Upper [0.50 to 3.50 / 3.20 / 0.01V/step] DFU 2929 2 Lower [0.50 to 3.50 / 0.70 / 0.01V/step] DFU [30 to 90 / 30 / 1 °C/step] 2994* ID Detect Temp Adjusts the temperature threshold. The ID sensor signal is not referenced when the fusing 2994 1 temperature is at the specified level or higher while the copier is recovering or starting up.
Page 372 5. Appendix: SP Mode Tables Adjusts the side-to-side registration for scanning in platen mode ( "Adjusting Copy Image 4011 1 Area" in the section "Replacement and Adjustment"). 4012* Scan Erase Margin [0 to 9.0 / 1.0 / 0.1 mm/step] 4012 1 Leading edge Adjusts the scanning margin.
Page 373 System Service Mode (Basic: D067/D072) 4606 SBU Offset-Target 4607 1 EVEN 4607 2 ODD [0 to 63 / 10 / 1 /step] 4607 3 RED Adjusts the target black level for each signal. These are used for offset adjustment in the SBU. 4607 4 GREEN 4607 5 BLUE 4607...
Page 374 5. Appendix: SP Mode Tables 4640 SBU Offset-Loop 4640 1 EVEN 4640 2 ODD [0 to 10 / 0 / 1 /step] 4640 3 RED Displays the number of the offset adjustment in the SBU. 4640 4 GREEN 4640 5 BLUE 4641 SBU Gain-Loop 4641 1 EVEN...
Page 375 System Service Mode (Basic: D067/D072) 4646 1 Offsetpre-Mono 4646 2 Offsetpre-Color 4646 3 Offset-Mono [0 = Success / 1 = Failure] Displays the result of SBU adjustment. 4646 4 Offset-Color 4646 5 Gain-Mono 4646 6 Gain-Color 4654* SBU Offset-Adjust 4654 1 EVEN 4654 2 ODD [0 to 255 / - / 1 /step] 4654 3 RED...
Page 376 5. Appendix: SP Mode Tables 4686 1 RED [128 to 383 / 256 / 1 /step] 4686 2 GREEN Adjusts the coefficient of the gray balance adjustment for the DF scanning. 4686 3 BLUE 4687* White Balance [222 to 281 / 256 / 1 /step] 4687 1 Adjust Adjust the correction value for the white plate adjustment.
Page 377 System Service Mode (Basic: D067/D072) 4903 1 Adjusts the ADS level. 4904* ADS Lower Limit [0 to 255 / 80 / 1/step] 4904 1 Adjusts the ADS lower limit. 4905* ADS Area Select [0 = All / 1 = One] Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level.
Page 378 5. Appendix: SP Mode Tables Texture Removal Adjusts the texture removal level that is used with error diffusion. 0: The default value for each mode is used. Text 1, Photo 2, Special 2, and Special 5 have a default of 3 and Photo 1, 3 have a default of 6.
Page 379 System Service Mode (Basic: D067/D072) 4932* Sharpness-Low ID [–2 to 2 / 0 / 1/step] Adjust the clarity. This setting is only applied to the originals 4932 1 Copy in SP4-921. 4941* White Line Erase [0 to 2 / 1 / 1/step] Selects the white line erase level.
Page 380 5. Appendix: SP Mode Tables 5113 1 Selects the corresponding key for installed devices such as coin lock. 5120* Clear-OP Count Remove [0=Yes / 1=Standby only / 2=No] Specifies the condition to reset the copy job settings when the key counter is removed. •...
Page 381 System Service Mode (Basic: D067/D072) 5807* Area Selection Selects the display language. 2 North America, 3 Europe, 5 Asia, 6 China 5807 1 SP5-807-001 is not cleared by SP5-801-002. NOTE: SC982 is displayed if you specify a language that is inconsistent with your local model.
Page 382 5. Appendix: SP Mode Tables 5901 Printer Free Run 5901 1 Executes the free run. Press “ON” to start; press “OFF” to stop. 5902 Test Pattern Print 5902 1 "Test Pattern Print" in this section. 5907* Plug & Play Setting Selects the brand name and production name for the Plug and Play function.
Page 383 System Service Mode (Basic: D067/D072) StoS/Front Regist [–5.0 to +5.0 / 0.0 / 0.1 mm/step] 6006 1 Adjusts the side-to-side registration for the front side of the original, for ARDF mode. Use key to select “+” or “–” before entering the value Leading Regist [–5.0 to +5.0 / 0.0 / 0.1 mm/step] 6006 2...
Page 384 5. Appendix: SP Mode Tables Adjusts the interval used for the shading processing in the ARDF mode. Light and heat in 6910 1 the room may affect the scanner response. Reduce this setting if copy quality indicates that the white level is drifting during ARDF copy jobs. SP7-XXX (Data Log) 7001* Total Operation...
Page 385 System Service Mode (Basic: D067/D072) On-1 Vertical SN 7504 12 Paper is caught at the relay sensor. Vertical SN: OFF 7504 21 Paper does not reach the vertical transport sensor. Vertical SN: ON 7504 22 Paper is caught at the vertical transport sensor. Off-Regist Bypass 7504 50 Paper does not reach the registration sensor (from the by-pass tray).
Page 386 5. Appendix: SP Mode Tables Counter-Each O Jam [0 to 9999 / 0 / 1/step] Displays the total number of original jams by location. These jams occur when the original does not activate the sensors. 7505* Note • Lag. Jam occurs when the paper remains at the sensor for longer than the prescribed time.
Page 387 System Service Mode (Basic: D067/D072) B5 (S) A5 (L) LT (L) LT (S) B4 (L) HLT (L) HLT (S) B5 (L) Others 7508* Dsply-O Jam History 001 Last Displays the original jam history (the most recent 10 jams). 002 Last 1 Sample Display: 003 Last 2 CODE:007...
Page 388 5. Appendix: SP Mode Tables 7807 Reset–SC/Jam Counters Resets the SC, paper, original, and total jam counters. When the program ends normally, 7807 1 the message “Completed” is displayed. SP7-807-1 does not reset the following logs: SP7-507 (Display-Paper Jam History) and SP7-508 (Display-Original Jam History). 7808 Reset–Counters Resets all counters except for the management counters.
Page 389 System Service Mode (Basic: D067/D072) Dsply-ID Er Count 7991 5 The total number of ID-sensor errors. 7992* Reset-Info Count Reset-Timer Count 7992 1 Clears the timer counter (SP7-991-001). Reset-Dev Count 7992 4 Clears the development counter (SP7-991-004). Reset-ID Er Count 7992 5 Clears the ID sensor error counter (SP7-991-005).
Page 390 5. Appendix: SP Mode Tables Back Displays the total number of scanned 2nd sides of originals fed from the DF. 8381* T: Total Prt PGS [0 to 9999999 / 0 / 1 sheet/step] 001 Displays the print count of all application programs. 8382* C: Total Prt PGS [0 to 9999999 / 0 / 1 sheet/step]...
Page 391 System Service Mode (Basic: D067/D072) -002 A4 -003 A5 -005 B5 -007 LG Displays the number of pages printed by each copier application program. -008 LT -009 HLT -254 Other (Standard) -255 Other (Custom) 8451* C: PrtPGS/Ppr Tray [0 to 9999999 / 0 / 1 sheet/step] 001 Bypass Tray 002 Tray 1 Displays the total print count classified by paper source.
Page 392 5. Appendix: SP Mode Tables Input Check (SP5-803) Conducting Input Check 1. Select SP5-803. 2. Select the number (see the table below) corresponding to the component. 3. Select “Execute.” The copy mode is activated. 4. The sign “01H” or “00H” is displayed (see the table below). Input Check Table Num.
Page 393 System Service Mode (Basic: D067/D072) Num. Sensor/Switch Key CO Install Installed Not installed L-Synchronization Detected Not detected DF-Cover Open S Open Closed DF-Original Set S Paper detected Not detected DF-Registration S Paper detected Not detected DF-Exit S Paper detected Not detected DF-Reverse S Paper detected Not detected...
Page 394 5. Appendix: SP Mode Tables Output Check Table Num. Component Main M- Fwd Main M- Rev Quenching Lamp Toner Sup CL Fan M- High Fan M- Low Registration CL By-pass Feed CL Upper Feed CL BK-Upper Feed CL BK-Lower Feed CL Duplex Inv M- Rev Duplex Inv M- Fwd Duplex Inv M- Hold...
Page 395: Printer Service Program Mode Table
System Service Mode (Basic: D067/D072) • These motors may not respond when the fusing temperature is high. • Selecting “ON” checks that one of these motors normally operates. Selecting “OFF” turns off the motor that you have started by selecting “ON.” However, this does not guarantee that the motor normally stops during normal operation.
Page 396 5. Appendix: SP Mode Tables Displays the scanner NV version. 1001* Scan NV Version This shows as following: Function name _ Model name _ Version Selects the compression type for binary picture processing. 1004* Compression Type [1: MH, 2: MR, 3: MMR] Creates an erase margin for all edges of the scanned image.
Page 397 System Service Mode (Basic: D067/D072) Number/Name Function and [Setting] 005 Comp5: 5-95 (Lowest I-Qual) [5 to 95 / 95 /1/step] For the settings of the image quality, see the copier SP-mode table.
Page 398 5. Appendix: SP Mode Tables...
Page 399: Fax Error Codes
Guide (Only For D068/D069) Fax Error Codes • This section is used only for F/SPF models (D068/D069). • If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
Page 400 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Check the line connection. • Try adjusting the tx level and/or cable equalizer. • Replace the FCU. Modem training fails even G3 0-05 shifts down to 2400 bps.
Page 401 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • The other end may have jammed, or run out of paper or memory space. • Try adjusting the tx level and/or cable equalizer settings.
Page 402 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Try adjusting the tx level and/or cable equalizer settings. CFR or FTT not detected after • The other end may have disconnected, or it may be...
Page 403 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Defective remote terminal. The signal from the other end was interrupted for more than • Check for line noise or other line problems. 0-22 the acceptable modem carrier •...
Page 404 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action Polarity changed during • Check the line connection. 0-52 communication Retry communication. • FCU firmware or board defective. 0-55 FCU does not detect the SG3. • SG3 firmware or board defective.
Page 405 Fax Error Codes Code Meaning Suggested Cause/Action • Check for line noise or other line problems. The called terminal detected CI 0-79 • If this error occurs, the called terminal falls back to T. while waiting for a V.21 signal. 30 mode.
Page 406 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • The receiving terminal restarted the control channel The control channel started after because data reception in the primary channel was 0-87 an unsuccessful primary not successful. channel.
Page 407 Fax Error Codes Code Meaning Suggested Cause/Action The machine resets itself 2-51 because of a fatal • If this is frequent, update the ROM, or replace the FCU. communication error Snd msg() in the manual task is • The user did the same operation many times, and this 2-53 an error because the mailbox gave too much load to the machine.
Page 408 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Check the line connection. • Check for a bad line or defective remote terminal. G3 ECM - facsimile data frame • Replace the FCU. 6-05 not received within 18 s of CFR, •...
Page 409 Fax Error Codes Code Meaning Suggested Cause/Action • Incorrect initial setting for the SIP server. 13-18 SIP server access error • Defective SIP server. SIP authentication password • The input password for the authentication does not 13-24 error match the password registered in the SIP server. •...
Page 410 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Failed to access the SMTP server because the access is denied. • SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
Page 411 Fax Error Codes Code Meaning Suggested Cause/Action • Failed to access the SMTP server because the transmission failed. • PC not operating correctly. Data Send to SMTP Server • SMTP server operating incorrectly 14-07 Failed (4XX) • Network not operating correctly. •...
Page 412 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • When a mail is divided for the mail transmission and the division number of a mail are more than the Maximum Division Number specified number, the mail transmission is interrupted.
Page 413 Fax Error Codes Code Meaning Suggested Cause/Action Due to an FCU mail job task error, the send was cancelled: • Address book was being edited during creation of the 14-50 Mail Job Task Error notification mail. • Software error. Not even one return notification can be downloaded: UCS Destination Download •...
Page 414 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Occurs only during manual reception. Transmission 15-13 Receive Buffer Full cannot be received due to insufficient buffer space. The buffer is being used for mail send or Scan-to-Email.
Page 415 Fax Error Codes Code Meaning Suggested Cause/Action Could not receive transmission due to: • Resolution error • Image of resolution greater than 200 dpi without extended memory. • Resolution is not supported. 15-62 TIFF File Compatibility Error • Page size error •...
Page 416 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Code Meaning Suggested Cause/Action • Could not repeat receive the transmission because the destination buffer is full and the destination could not Repeated Destination 15-81 be created (this error may occur when receiving a...
Page 417 Fax Error Codes Code Meaning Suggested Cause/Action • Update the ROM The machine cannot store 22-04 received data in the SAF • Replace the FCU. No G3 parameter confirmation 22-05 • Defective FCU board or firmware. answer • Restart the machine. Data read timeout during 23-00 construction...
Page 418: Ifax Troubleshooting
6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) IFAX Troubleshooting • This section is used only for F/SPF models (D068/D069). • Use the following procedures to determine whether the machine or another part of the network is causing the problem.
Page 419 IFAX Troubleshooting Communication Route Item Action [Remarks] • Make sure that the machine can log into the e- mail server. 1. E-mail account on • Check that the account and password stored in the server the server are the same as in the machine. [Ask the administrator to check.] Between machine and •...
Page 420 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Communication Route Item Action [Remarks] • Check whether e-mail can be sent to another address on the same network, using the Error message by e- Between e-mail server application e-mail software. mail from the network of and internet the destination.
Page 421: Ip-Fax Troubleshooting
IP-Fax Troubleshooting IP-Fax Troubleshooting This section is used only for F/SPF models (D068/D069). IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name.
Page 422 6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) Cannot send via VoIP Gateway Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator.
Page 423 IP-Fax Troubleshooting Confirm the Alias of the remote fax. Number of specified Alias fax correct? Error Code: 13-14 Cannot breach the firewall. Send by using Firewall/NAT installed? another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. Gatekeeper installed correctly? Contact the network administrator.
Page 424: Cannot Receive By Voip Gateway
6. Appendix: Fax Troubleshooting Guide (Only For D068/D069) IP-Fax Reception Cannot receive by IP Address/Host name. Check Point Action LAN cable connected? Check the LAN cable connection. Cannot breach the firewall. Send by using another Firewall/NAT is installed? method (Fax, Internet Fax) IP address of local fax registered? Register the IP address.
Page 425 Contact the network administrator. Gatekeeper installed correctly? • The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? • The sender machine displays this error code when the sender fax is a Ricoh model.
Page 426 Request the sender to check the settings. User Parameter SW 34 Bit 0 Enable H.323 SW is set to on? • Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address.
Page 427: System Service Mode
7. Appendix: Fax Service Program (Only For D068/D069) System Service Mode Only for F/SPF models: D068/D069 SP1-XXX (Bit Switches) "Bit Switches" Mode No. Function System Switch Change the bit switches for system settings for the fax option 001 – 032 00 –...
Page 428: Sp2-Xxx (Ram Data)
7. Appendix: Fax Service Program (Only For D068/D069) IP fax Switch Change the bit switches for optional IP fax parameters 001 – 016 00 – 0F "Bit Switches") SP2-XXX (RAM Data) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. ( "Service RAM Addresses")
Page 429: Sp4-Xxx (Rom Versions)
System Service Mode PSTN-1 Port Settings Select the line type setting for the G3-1 line. If the Select Line machine is installed on a PABX line, select “PABX”, “PABX(GND)” or “PABX(FLASH)”. Enter the PSTN access number for the PSTN Access Number G3-1 line.
Page 430: Sp5-Xxx (Initializing)
7. Appendix: Fax Service Program (Only For D068/D069) SP5-XXX (Initializing) Mode No. Function Initialize SRAM Initializes the bit switches and user parameters, user data in the SRAM, files in the SAF memory, and clock. Erase All Files Erases all files stored in the SAF memory.
Page 431 System Service Mode G3 Protocol Dump List G3-1 (All Prints the protocol dump list of all communications for Communications) the G3-1 line. G3-1 Prints the protocol dump list of the last communication for the G3-1 line. (1 Communication) All Files print out Prints out all the user files in the SAF memory, including confidential messages.
Page 432: Sp7-Xxx (Test Modes)
7. Appendix: Fax Service Program (Only For D068/D069) Log List Print out All log files Printer SC/TRAP Stored Decompression Scanner JOB/SAF These log print out functions are for designer use only. Reconstruction JBIG G3CCU Fax Job Scanner Condition IP Protocol Dump List...
Page 433 System Service Mode G3-1 V34 (S2800baud) G3-1 V34 (S3000baud) G3-1 V34 (S3200baud) G3-1 V34 (S3429baud) Message Test...
Page 434: Bit Switches
7. Appendix: Fax Service Program (Only For D068/D069) Bit Switches This section is used only for F/SPF models (D068/D069). • Do not adjust a bit switch or use a setting that is described as “Not used”, as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations.
Page 435 Bit Switches Technical data printout on the Journal 1: Instead of the personal name, the following data are 0: Disabled listed on the Journal for each G3 communication. 1: Enabled e.g. 0000 (1) // 32 (2) V34 (3) // 288 (4) // 264 (5) // L0100 (6) 03 (7) 04 (8) (1): EQM value (Line quality data).
Page 436 7. Appendix: Fax Service Program (Only For D068/D069) This is only used for communication troubleshooting. It Protocol dump list output after each shows the content of the transmitted facsimile protocol communication signals. Always reset this bit to 0 after finishing testing.
Page 437 Bit Switches 00 - 99 hours (BCD). Length of time that RDS is temporarily switched on when bits 6 This setting is only valid if bits 6 and 7 of System Switch 02 and 7 of System Switch 02 are set are set to “User selectable”.
Page 438 7. Appendix: Fax Service Program (Only For D068/D069) Printing of the error code on the error report 1: Error codes are printed on the error reports. 0: No 1: Yes Not used Do not change this setting. 1: A power failure report will be automatically printed after...
Page 439 Bit Switches System Switch 0B - Not used (Do not change the factory settings.) System Switch 0C - Not used (Do not change the factory settings.) System Switch 0D - Not used (Do not change the factory settings.) System Switch 0E [SP No. 1-101-015] FUNCTION COMMENTS 0-1 Not used...
Page 440 7. Appendix: Fax Service Program (Only For D068/D069) Country/area code for functional settings (Hex) 00: France 11: USA 01: Germany 12: Asia 02: UK 13: Japan 03: Italy 14: Hong Kong 04: Austria 15: South Africa This country/area code determines the factory...
Page 441 Bit Switches FUNCTION COMMENTS TTI printing position 0: Superimposed on the page data Change this bit to 1 if the TTI overprints information that the customer considers to be important (G3 transmissions). 1: Printed before the data leading edge Not used Japan Only 2-7 Not used Do not change the factory settings.
Page 442 7. Appendix: Fax Service Program (Only For D068/D069) Interval for preventing the machine from entering Energy Saver mode if there is a pending transmission file. Bit 5: 0, Bit 4: 0 If there is a file waiting for transmission, the machine does 1 min not go to Energy Saver mode during the selected period.
Page 443 Bit Switches System Switch 1A - Not used (do not change these settings) System Switch 1B [SP No. 1-101-028] In this switch setting, there is a limitation. Do not select the same image quality in two modes. e.g) these setting combination is not allowed: [Bit1: 0, Bit 0: 1 = Text] [Bit3: 0, Bit 2:0 = Photo/ Diffusion] [Bit 6: 0, Bit 5: 0, Bit 4: 0 = Text] FUNCTION...
Page 444 7. Appendix: Fax Service Program (Only For D068/D069) FUNCTION COMMENTS RTI/CSI/CPS code display 0: RTI, CSI, CPS codes are displayed on the top line of the LCD panel during communication. 0: Enable 1: Codes are switched off (no display) 1: Disable Not used Do not change this setting.
Page 445 Bit Switches This bit determines which identifier, RTI or CSI, is displayed RTI/CSI display priority on the LCD while the machine is communicating in G3 non- 0: RTI 1: CSI standard mode. File No. printing 0: Enabled 1: File numbers are not printed on any reports. 1: Disabled If authorized reception is enabled but the user has stored no acceptable sender RTIs or CSIs, the machine will not be...
Page 446: I-Fax Switches
7. Appendix: Fax Service Program (Only For D068/D069) 0: When the fax unit detects a fax SC code other than SC1201 and SC1207, the fax unit automatically resets itself. Action when a fax SC has occurred 1: When the fax unit detects any fax SC code, the fax unit 0: Automatic reset stops.
Page 447 Bit Switches mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to “1”), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters. Unlike G3 fax transmissions which can negotiate between sender and receiver to determine the setting, mail cannot negotiate between terminals;...
Page 448 7. Appendix: Fax Service Program (Only For D068/D069) Output from Attached Document at E-mail TX Error This setting determines whether only the first page or all pages of an e-mail attachment are printed at the sending station when a transmission error occurs. This allows the customer to see which documents have not reached their intended destinations if sent to the wrong e-mail addresses, for example.
Page 449 Bit Switches 5-6 Not Used Image Resolution of RX Text Mail This setting determines the image resolution of the received mail. 0: 200 x 200 1: 400 x 400 The “1” setting requires installation of the Function Upgrade Card in order to have enough SAF (Store and Forward) memory to receive images at 400 x 400 resolution.
Page 450 7. Appendix: Fax Service Program (Only For D068/D069) 2-7 Not Used I-fax Switch 05 [SP No. 1-102-006] FUNCTION COMMENTS Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal.
Page 451: Printer Switches
Bit Switches I-fax Switch 09 [SP No. 1-102-010] FUNCTION COMMENTS 0-3 Not used Do not change the settings This setting determines the number of retries when connection and transmission fails due to errors. 4-7 Restrict TX Retries 01-F (1-15 Hex) I-fax Switch 0A - Not used (do not change the settings) [SP No.
Page 452 7. Appendix: Fax Service Program (Only For D068/D069) 0: If a 2 page RX transmission is split, [*] is printed in the bottom right corner of the 1st page and only a [2] is printed in the upper right corner of the 2nd page.
Page 453 Bit Switches 1st paper feed station usage for fax 0: The paper feed station can be used to print fax messages printing and reports. 0: Enabled 1: The specified paper feed station will not be used for printing fax messages and reports. 1: Disabled 2nd paper feed station usage for •...
Page 454 7. Appendix: Fax Service Program (Only For D068/D069) Maximum reducible length when length reduction is enabled with switch 03-0 above. <Maximum reducible length> = <Paper length> + (N x 5mm) “N” is the decimal value of the binary setting of bits 0 to 4.
Page 455 Bit Switches Printer Switch 07 [SP No. 1-103-008] FUNCTION COMMENTS 0-3 Not used. Do not change the settings. List of destinations in the Communication Failure Report for broadcasting 1: Only destinations where communication failure occurred 0: All destinations are printed on the Communication Failure Report. 1: Only destinations where communication failure occurred 5-7 Not used.
Page 456: Communication Switches
7. Appendix: Fax Service Program (Only For D068/D069) 1: If all paper sizes in the machine require page separation to print a received fax message, the Page separation machine does not print the message (Substitute 0: Enabled Reception is used).
Page 457 Bit Switches Compression modes available in receive mode Bit 1: 0 Bit 0: 0 = MH only These bits determine the compression capabilities to be Bit 1: 0 Bit 0: 1 = MH/MR declared in phase B (handshaking) of the T.30 protocol. Bit 1: 1 Bit 0: 0 = MH/MR/MMR Bit 1: 1 Bit 0: 1 = MH/MR/MMR/ JBIG...
Page 458 7. Appendix: Fax Service Program (Only For D068/D069) Maximum printable page length available The setting determined by these bits is informed to the Bit 7: 0 Bit 6: 0 = No limit transmitting terminal in the pre-message protocol exchange Bit 7: 0 Bit 6: 1 = B4 (364 mm) (in the DIS/NSF frames).
Page 459 Bit Switches FUNCTION COMMENTS 00 - FF (Hex) times. Maximum number of page retransmissions in a G3 memory This setting is not used if ECM is switched on. transmission Default setting - 03(H) Communication Switch 04 - Not used (do not change the settings) Communication Switch 05 - Not used (do not change the settings) Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings)
Page 460 7. Appendix: Fax Service Program (Only For D068/D069) FUNCTION COMMENTS 00 to FF (Hex), unit = 4 kbytes (e.g., 06(H) = 24 kbytes) One page is about 24 kbytes. The available memory threshold, The machine refers to this setting before each fax reception.
Page 461 Bit Switches Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 [SP No. 1-104-021] FUNCTION COMMENTS 0: In immediate transmission, data scanned in inch format are transmitted without conversion. In memory transmission, data stored in the SAF memory in Inch-to-mm conversion during mm format are transmitted without conversion.
Page 462: G3-1 Switches
7. Appendix: Fax Service Program (Only For D068/D069) If the PABX does not support V.8/V.34 protocol procedure, Extension access code (0 to 7) to set this bit to “1” to disable V.8. turn V.8 protocol On/Off Example: If “0” is the PSTN access code, set bit 0 to 1.
Page 463 Bit Switches Monitor speaker during memory 1: The monitor speaker is enabled during memory transmission transmission. 0: Disabled 1: Enabled 3-7 Not used Do not change the settings. G3 Switch 01 [SP No. 1-105-002] FUNCTION COMMENTS 0-3 Not used Do not change the settings. 1: The bytes in the DIS frame after the 4th byte will not be DIS frame length transmitted (set to 1 if there are communication problems...
Page 464 7. Appendix: Fax Service Program (Only For D068/D069) DIS detection number 0: The machine will hang up if it receives the same DIS frame (Echo countermeasure) twice. 0: 1 1: Before sending DCS, the machine will wait for the second DIS which is caused by echo on the line.
Page 465 Bit Switches This switch is used to prevent reverse polarity in ringing on Select detection of reverse polarity the phone line (applied to PSTN-G3 ringing). Do not in ringing change this setting 0: Off 0: No detection Outside Japan 1: On 1: Detection Inside Japan only G3 Switch 04 [SP No.
Page 466 7. Appendix: Fax Service Program (Only For D068/D069) Initial Tx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k These bits set the initial starting modem rate for 12.0k transmission. Use the dedicated transmission parameters if you need 14.4k...
Page 467 Bit Switches Initial Rx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k • These bits set the initial starting modem rate for reception. 12.0k • Use a lower setting if high speeds pose 14.4k problems during reception.
Page 468 7. Appendix: Fax Service Program (Only For D068/D069) Modem types available for reception Bit 7 Bit 6 Bit 5 Bit 4 Setting V.27ter • The setting of these bits is used to inform the V.27ter,V.29 transmitting terminal of the available modem type for the machine in receive mode.
Page 469 Bit Switches Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. PSTN cable equalizer Also, try using the cable equalizer if one or more of the (rx mode: Internal) following symptoms occurs.
Page 470 7. Appendix: Fax Service Program (Only For D068/D069) Maximum allowable carrier drop during image data reception Bit 1: 0, Bit 0: 0 = 200 These bits set the acceptable modem carrier drop time. Bit 1: 0, Bit 0: 1 = 400 Try using a longer setting if error code 0-22 is frequent.
Page 471: Ip Fax Switches
Bit Switches Set CNG send time interval Some machines on the receiving side may not be able to automatically switch the 3-second CNG interval. 3000-2250ms: 3000-50xNms High order bit 3000 – 50 x Nms 0F (3000 ms) ≤ N ≤ FF (2250 ms) 00-0E(3000-3700ms: 3000+50xNms Low order bit 3000 –...
Page 472 7. Appendix: Fax Service Program (Only For D068/D069) IP Fax Transport Selects TCP or UDP protocol for IP-Fax 0: TCP, 1: UDP IP Fax single port selection Selects single data port. 0: OFF, 1: ON (enable) IP Fax double ports (single data port) selection Selects whether IP-Fax uses a double port.
Page 473 Bit Switches Select IP FAX Delay Level Raise the level by selecting a higher setting if too many transmission errors are occurring on the Bit3 Bit2 Bit1 Bit0 Setting network. If TCP/UDP is enabled on the network, raise this Level 0 setting on the T.30 machine.
Page 474 7. Appendix: Fax Service Program (Only For D068/D069) CCM connection When "1" is selected, only the connection call 0: No CCM connection message with H.323 or no tunneled H.245 is transmitted via CCM. 1: CCM connection 0: This answers the INVITE message from the SIP Message reception selection from non- server not registered for the machine.
Page 475 Bit Switches When "0" is selected, the transmission condition is CTC transmission selection decided by error frame numbers. 0: PPRx1 When "1" is selected, the transmission condition is 1: PPRx4 based on the ITU-T method. Shift down setting at receiving negative Selects whether to shift down when negative codes code are received.
Page 476 7. Appendix: Fax Service Program (Only For D068/D069) Modem bit rate setting for transmission Sets the modem bit rate for transmission. The default is "0110" (14.4K bps). Bit 4 Bit 3 Bit 2 Bit 1 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps...
Page 477 Bit Switches FUNCTION COMMENTS Modem bit rate setting for reception Sets the modem bit rate for reception. The default is "0110" (14.4K bps). Bit 3 Bit 2 Bit 1 Bit 0 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps 16.8 Kbps 19.2 Kbps...
Page 478 7. Appendix: Fax Service Program (Only For D068/D069) Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33 (invalid)
Page 479 Bit Switches Not used Do not change these settings. IP Fax Switch 08 [SP No. 1-111-009] FUNCTION COMMENTS T1 timer adjustment Adjusts the T1 timer. The default is "00" (35 seconds). Bit 1: 0, Bit 0: 0 = 35 sec Bit 1: 0, Bit 0: 1 = 40 sec Bit 1: 1, Bit 0: 0 = 50 sec Bit 1: 1, Bit 0: 1 = 60 sec...
Page 480: Ncu Parameters
7. Appendix: Fax Service Program (Only For D068/D069) NCU Parameters • This section is used only for F/SPF models (D068/D069). • The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given.
Page 481 NCU Parameters Address Function Country/Area code for NCU parameters Use the Hex value to program the country/area code directly into this address, or use the decimal value to program it using SP2-103-001 Country Country Decimal Decimal /Area /Area France Germany Asia Hong Kong Italy...
Page 482 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks PSTN dial tone frequency upper limit 680504 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PSTN dial tone frequency upper limit disabled. 680505...
Page 483 NCU Parameters Address Function Unit Remarks PSTN busy tone frequency lower limit 680515 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PSTN busy tone frequency lower limit disabled. 680516 (low byte) PABX dial tone frequency upper limit 680517 If both addresses contain FF (high byte)
Page 484 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks PABX busy tone frequency upper limit 680526 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PABX busy tone frequency upper limit disabled. 680527...
Page 485 NCU Parameters Address Function Unit Remarks International dial tone frequency upper 680534 If both addresses contain FF limit (high byte) Hz (BCD) (H), tone detection is International dial tone frequency upper disabled. 680535 limit (low byte) International dial tone frequency lower 680536 If both addresses contain FF limit (high byte)
Page 486 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks 680547 Country dial tone permissible drop time 680548 Country dial wait interval (LOW) 20 ms 680549 Country dial wait interval (HIGH) See Notes 3, 6 and 8. Time between opening or closing the DO...
Page 487 NCU Parameters Address Function Unit Remarks SP2-103-021 (parameter 20). Tone attenuation value difference The setting must be less than 680553 between high frequency tone and low -dBm x 0.5 –5dBm, and should not frequency tone in DTMF signals exceed the setting at 680552h above.
Page 488 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks Bit 7: 0, Bit 6: 0, Bit 5: 0 = -25.0 dBm Bit 7: 0, Bit 6: 0, Bit 5: 1 = -35.0 dBm Bit 7: 0, Bit 6: 1, Bit 5: 0 = -30.0 dBm...
Page 489 NCU Parameters Address Function Unit Remarks Minimum required length of the second SP2-103-009 (parameter 680578 20 ms and subsequent rings 08). Ringing signal detection reset time SP2-103-010 (parameter 680579 (LOW) 09). 20 ms Ringing signal detection reset time SP2-103-011 (parameter 68057A (HIGH) 10).
Page 490 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks Acceptable CED detection frequency 6805A3 If both addresses contain FF lower limit (high byte) BCD (Hz) (H), tone detection is Acceptable CED detection frequency disabled. 6805A4 lower limit (low byte)
Page 491 NCU Parameters Address Function Unit Remarks Detection time for 800 Hz AI short 6805B3 20 ms Factory setting: 360 ms protocol tone SP2-103-002 (parameter 6805B4 PSTN: Tx level from the modem -N – 3 dBm 01). - N 6805B4 - 0.5N 6805B5 –3.5 (dB) 6805B5 PSTN: 1100 Hz tone transmission level See Note 7.
Page 492 7. Appendix: Fax Service Program (Only For D068/D069) Address Function Unit Remarks RT=0 (Low) Bit 2 RT=1 (High) Bit 2 sets the level of the 6805E4 call signal, Bit 3 sets the RZ=0 (High) call signal impedance Bit 3 RZ=1...
Page 493 NCU Parameters • – 0.5 x N 680555 Low frequency tone: • – 0.5 x (N ) –3.5 dBm 680552 680554 680553 • – 0.5 x (N ) dBm 680555 680553 • N , for example, means the value stored in address 680552(H) 680552 6.
Page 494: Dedicated Transmission Parameters
7. Appendix: Fax Service Program (Only For D068/D069) Dedicated Transmission Parameters • This section is used only for F/SPF models (D068/D069). There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it.
Page 495 Dedicated Transmission Parameters ITU-T T1 time (for PSTN G3 mode) If the connection time to a particular terminal is longer than the NCU parameter setting, adjust this byte. The T1 time is the value stored in this byte (in hex code), multiplied by 1 second. Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used.
Page 496 7. Appendix: Fax Service Program (Only For D068/D069) Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange when calling the number stored in this Quick/Speed Dial.
Page 497 Dedicated Transmission Parameters Initial Tx modem rate Bit3 Bit2 Bit1 Bit0 Not used 2400 4800 7200 If training with a particular remote terminal always 9600 takes too long, the initial modem rate may be too 12000 high. Reduce the initial Tx modem rate using these bits.
Page 498 7. Appendix: Fax Service Program (Only For D068/D069) Inch-mm conversion before tx The machine uses inch-based resolutions for scanning. If Bit 1: 0, Bit 0: 0 = Inch-mm “inch only” is selected, the printed copy may be slightly conversion available...
Page 499 Dedicated Transmission Parameters Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) E-mail Parameters The initial settings of the following e-mail parameters are all "0" (all parameters disabled). Switch 00 FUNCTION COMMENTS MH Compression mode for e-...
Page 500 7. Appendix: Fax Service Program (Only For D068/D069) Original width of e-mail attachment: A4 Sets the original width of the e-mail attachment as A4. 0: Off 1: On Original width of e-mail attachment: B4 Sets the original width of the e-mail attachment as B4.
Page 501 Dedicated Transmission Parameters Line resolution of e-mail attachment: 200 x 400 Sets the line resolution of the e-mail attachment as 200 x 400. 0: Off 1: On Not used Do not change these settings. Line resolution of e-mail attachment: 400 x 400 Sets the line resolution of the e-mail attachment as 400 x 400.
Page 502 7. Appendix: Fax Service Program (Only For D068/D069) Directr transmission selection to SMTP server Allows or does not allow the direct transmission to SMTP 0: ON server. 1: OFF Not used Do not change these settings. Switch 06 - Not used (do not change the settings)
Page 503: Service Ram Addresses
Service RAM Addresses Service RAM Addresses This section is used only for F/SPF models (D068/D069). • Do not change the settings which are marked as “Not used” or “Read only.” 680000(H) - Machine code 680001 to 680004(H) - ROM version (Read only)
Page 504 7. Appendix: Fax Service Program (Only For D068/D069) (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print) Bit 2: Reception time printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print)
Page 505 Service RAM Addresses Bits 1 and 2: Condition for substitute rx when the machine cannot print messages (Paper end, toner end, jam, and during night mode) Bit 2: 0, Bit 1: 0 = The machine receives all the fax messages. Bit 2: 0, Bit 1: 1 = The machine receives the fax messages with RTI or CSI.
Page 506 7. Appendix: Fax Service Program (Only For D068/D069) Bit 7: Not used 6800DC(H) - User parameter switch 12 (SWUSR_0C): Not used 6800DD(H) - User parameter switch 13 (SWUSR_0D): Not used 6800DE(H) - User parameter switch 14 (SWUSR_0E) Bit 0: Message printout while the machine is in Night Printing mode 0: On, 1: Off Bit 1: Maximum document length detection 0: Double letter, 1: Longer than double-letter (well log) –...
Page 507 Service RAM Addresses Bit 4: Reconfirmation of an address before press “Start” key. 0: Not displayed, 1: Displayed Bits 5 and 6: Not used Bit 7: Press “Start” key without an original when using the on hook dial or the external telephone, 0: displays “Cannot detect original size”.
Page 508 7. Appendix: Fax Service Program (Only For D068/D069) 15 min. Bits 6 and 7: Not used. 6800E5(H) - User parameter switch 21 (SWUSR_15) Bit 0: Print results of sending reception notice request message 0: Disabled (print only when error occurs),...
Page 509 Service RAM Addresses 0: Paper output priority = Priority order: 1. IP-fax destination, 2. Fax Number, 3. E-mail address, 4. Folder 1: Electric putout order = Priority order: 1. E-mail address, 2. Folder, 3. IP-fax destination, 4. Fax number Bits 1 to 7: Not used 6800F1(H) - User parameter switch 33 (SWUSR_21): Not used 6800F2(H) - User parameter switch 34 (SWUSR_22) Bit 0: Gatekeeper server used with IP-Fax 0: Disabled, 1: Enabled...
Page 510 7. Appendix: Fax Service Program (Only For D068/D069) • If the number of characters is less than the maximum (20 for RTI, 64 for TTI), add a stop code (00[H]) after the last character. 680370(H) ID for transmission and reception (Read only – Do not change the settings)
Page 511 Service RAM Addresses 6804A8(H) - Machine code (Check ram 4) 6804D2(H) - Serial number (Max. 8 characters ASCII) 685E6C to 685E6F(H) - Transmission counter (HEX) 685E70 to 685E73(H) - Reception counter (HEX) 685EDC to 685EDF(H) - E-mail transmission counter (HEX) 685EE0 to 685EE3(H) - E-mail reception counter (HEX) 688E8E to 68918D(H) - SIP server address (Read only) 688E8E(H) - Proxy server - Main (Max.
Page 512 7. Appendix: Fax Service Program (Only For D068/D069)

This manual is also suitable for:

D068 D067 D072

Ricoh D069 Field Service Manual

Table of Contents

1 Product Information

2 Installation

3 Preventive Maintenance

4 Replacement and Adjustment

5 Troubleshooting

6 System Maintenance Reference

Table of Contents

1 Appendix: Specifications

Supported Paper Sizes

2 Appendix: Preventive Maintenance Tables

3 Appendix: Service Call Conditions

4 Appendix: Electrical Component Defects

5 Appendix: SP Mode Tables

Fax Error Codes

Ifax Troubleshooting

Ip-Fax Troubleshooting

System Service Mode

Bit Switches

Ncu Parameters

Dedicated Transmission Parameters

Service Ram Addresses

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Ricoh D069