IBM x3690 X5 Service Manual page 58

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
0011004 Microprocessor failed built-in self-test (BIST)
001100A Microcode updated failed.
0050001 DIMM disabled.
0051003 Uncorrectable DIMM error
0051006 DIMM mismatch detected
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System x3690 X5 Types 7147, 7148, 7149, and 7192: Problem Determination and Service Guide
Action
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 397).
2. (Trained service technician only) Reseat
microprocessor 2.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System board
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 397).
2. (Trained service technician only) Replace the
microprocessor.
1. Make sure that the DIMM is installed correctly
(see "Replacing a memory module" on page 296)
for more information.
2. If the DIMM was disabled because of a memory
error, following the suggested actions for that
error event and restart the server.
3. Check the IBM support site for an applicable
RETAIN tip or firmware update that applies to
this memory error.
4. If no memory error is recorded in the event logs
and no DIMM connector LED is lit, re-enable the
DIMM through the Setup utility (see "Starting the
Setup utility" on page 402) or the Advanced
Settings Utility (ASU).
1. Check IBM support site for an applicable RETAIN
tip or firmware update that applies to this
memory error.
2. Swap the affected DIMM with a DIMM of the
same size and type from a different memory
channel.
3. Run the Setup utility to enable all the DIMMs.
4. If the DIMM still fails on a different memory
channel, replace the DIMM.
5. If the swapped DIMM fails on the original DIMM
connector, inspect the DIMM connector for debris
or damage. If the connector is damaged, (trained
technician only) replace the system board.
Make sure that the DIMMs match and are installed in
the correct sequence (see "Replacing a memory
module" on page 296).