IBM x3690 X5 Service Manual page 236

Table 10. System x3690 X5 IMM error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service
technician.
Event ID Message
4000001c-00000000 Watchdog %1 Failed to Capture
Screen.(%1 = OS Watchdog or Loader
Watchdog)
4000001e-00000000 Running the backup IMM main
application.
4000001f-00000000 Please ensure that the IMM is flashed
with the correct firmware. The IMM is
unable to match its firmware to the
server.
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System x3690 X5 Types 7147, 7148, 7149, and 7192: Problem Determination and Service Guide
Severity Description
Error An
operating-system
error has occurred,
and the screen
capture failed.
Error The IMM has
resorted to running
the backup main
application.
Error The server does not
support the
installed IMM
firmware version.
Action
1. Reconfigure the
watchdog timer to a
higher value.
2. Make sure that the IMM
Ethernet over USB
interface is enabled in
System Settings in the
Setup utility (see "Using
the Setup utility" on
page 402 for more
information).
3. Reinstall the RNDIS or
cdc_ether device driver
for the operating
system.
4. Disable the watchdog.
5. Check the integrity of
the installed operating
system.
6. Update the IMM
firmware.
Important: Some cluster
solutions require
specific code levels or
coordinated code
updates. If the device is
part of a cluster
solution, verify that the
latest level of code is
supported for the
cluster solution before
you update the code.
Update the IMM firmware.
Important: Some cluster
solutions require specific
code levels or coordinated
code updates. If the device
is part of a cluster solution,
verify that the latest level
of code is supported for the
cluster solution before you
update the code.
Update the IMM firmware
to a version that the server
supports.
Important: Some cluster
solutions require specific
code levels or coordinated
code updates. If the device
is part of a cluster solution,
verify that the latest level
of code is supported for the
cluster solution before you
update the code.