Problem Determination Tips - IBM x3690 X5 Service Manual

Problem determination tips

Because of the variety of hardware and software combinations that can encounter,
use the following information to assist you in problem determination.
The model number and serial number are located on the ID label on the front of
the server as shown in the following illustration.
Note: The illustrations in this document might differ slightly from your hardware.
v Machine type and model
v Microprocessor or hard disk drive upgrades
v Failure symptom
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v UEFI firmware level
v IMM firmware level
v Operating-system software
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following
factors are exactly the same in all the servers:
v Machine type and model
v FPGA firmware level
v UEFI firmware level
v IMM firmware level
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System x3690 X5 Types 7147, 7148, 7149, and 7192: Problem Determination and Service Guide
ID label
– Does the server fail the Dynamic System Analysis diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?