Contacting Customer Support; Packing The Srx5400 Services Gateway Or A Component For Shipment; Required Tools And Parts For Packing The Srx5400 Services Gateway - Juniper SRX5400 Hardware Manual

SRX5400 Services Gateway Hardware Guide

Contacting Customer Support

Related
Documentation

Packing the SRX5400 Services Gateway or a Component for Shipment

Required Tools and Parts for Packing the SRX5400 Services Gateway

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Once you have located the serial numbers of the services gateway or component, you
can return the services gateway or component for repair or replacement. For this, you
need to contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Return Procedure for the SRX5400 Services Gateway on page 221
Information You Might Need to Supply to JTAC on page 225
Required Tools and Parts for Packing the SRX5400 Services Gateway on page 226
Packing the SRX5400 Services Gateway for Shipment on page 227
Packing SRX5400 Services Gateway Components for Shipment on page 228
To remove components from the services gateway or the services gateway from a rack,
you need the following tools and parts:
2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block
7/16-in. (11 mm) nut driver
Blank panels to cover empty slots
Electrostatic bag or antistatic mat, for each component
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade (–) screwdriver
Mechanical lift, if available
Phillips (+) screwdrivers, numbers 1 and 2
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