SRX5400 Services Gateway Hardware Guide
Related
Documentation
Locating SRX5400 Services Gateway Component Serial Numbers
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI
222
NOTE:
Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
Pack the services gateway or component for shipping.
3.
For more information about return and repair policies, see the customer support webpage
at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
States) or 1-408-745-9500 (outside the United States).
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI on
page 222
Information You Might Need to Supply to JTAC on page 225
Contacting Customer Support on page 226
Required Tools and Parts for Packing the SRX5400 Services Gateway on page 226
Packing the SRX5400 Services Gateway for Shipment on page 227
Packing SRX5400 Services Gateway Components for Shipment on page 228
Listing the SRX5400 Services Gateway Component Serial Numbers with the
CLI on page 222
Locating the SRX5400 Services Gateway Chassis Serial Number Label on page 223
Locating the SRX5400 Services Gateway Power Supply Serial Number
Labels on page 223
Locating the SRX5400 Services Gateway Craft Interface Serial Number
Label on page 225
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the services gateway or component. To display
all of the services gateway components and their serial numbers, enter the following
command-line interface (CLI) command:
user@host> show chassis hardware
Most components also have a small rectangular serial number ID label (see
Figure 78 on page
223) attached to the component body.
.
or call 1-888-314-JTAC (within the United
Copyright © 2014, Juniper Networks, Inc.