Siemens SICAM Q100 7KG95 Series Manual page 325

9.5.6.5 One Click to Customer Care
The SICAM Q100 device provides a fast way to get support from Siemens. To reduce the efforts for getting fast
and comprehensive support, you can collect the relevant data to generate a file by a click and send it to
Siemens Energy Customer Support Center via the Secure File Exchange for customer support.
Figure 9-138
To collect and send the relevant data in the Maintenance tab, proceed as follows:
✧ In the navigation window, select Diagnosis and click One click to customer care.
✧
Click Save under One click to customer care.
✧
Save the file into a destination folder.
✧ Send the file to Siemens Energy Customer Support Center via the Secure File Exchange.
The file saved from One click to customer care contains 5 subfiles inside. They are respectively the device
information, Ethernet statistics, the configuration file, the runtime statistics and the syslog.
Figure 9-139
SICAM Q100, 7KG95xx, Device Manual
E50417-H1040-C522-A6, Edition 06.2019
Maintenance Tab, One Click to Customer Care
Files Saved from One Click to Customer Care
9 Operation at Use of a PC
9.5 Maintenance
325