Components; Returning An Ex2200 Switch Or Component For Repair Or Replacement - Juniper EX2200 Hardware Manual

CHAPTER 17
Contacting Customer Support and
Returning the Chassis or Components

Returning an EX2200 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2016, Juniper Networks, Inc.
Returning an EX2200 Switch or Component for Repair or Replacement on page 187
Locating the Serial Number on an EX2200 Switch or Component on page 188
Contacting Customer Support to Obtain Return Material Authorization for
Switches on page 189
Packing an EX2200 Switch or Component for Shipping on page 191
If you need to return an EX2200 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX2200 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Material Authorization for Switches" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX2200 Switches Hardware Overview on page 3
188.
"Contacting Customer Support to
189.
"Packing an EX2200 Switch
191.
.
"Locating the
187