Matrix Sparsh VP110 User Manual page 348

• You can find the MAC address in the label of carton box.
• You can find the MAC address from the phone's bar code on the back of the phone.
Why can't I get a dial tone?
• Check for any loose connections and that the phone has been installed properly. For the installation
instructions, refer
• Switch between the Handset, Headset (if present) and Hands-Free Speakerphone to check whether the
dial tone is present for one of the audio modes.
• If the dial tone exists on another audio mode, connect a different handset or headset to isolate the
problem.
Why doesn't the phone ring?
Check that the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the
phone is idle. For more information, refer "Volume".
Why can't I receive calls?
• Check the SIP registration.
• Check that DND (Do Not Disturb) feature is disabled on the phone. Refer
• Check that call forward is disabled on the phone. Refer
• Check whether the caller number is stored in the blacklist. Refer "Blacklist".
Why is my handset not working?
Check that the handset cord is fully connected to both the handset jack on the phone and handset. Refer
Installation".
Why is my headset not working?
• Check that the headset cord is fully connected to the headset jack on the phone. Refer
Installation".
• Check that the headset mode is activated. Refer
• Check that the headset volume is adjusted to an appropriate level. Refer "Volume".
What is the difference between user name, register name and display name?
Both user name and register name are defined by the server. A user name is used to identify the account while a
register name matched with a password is used for authentication if the server requires. Display name is the caller
ID that will be displayed on the callee's LCD screen. Server configurations may override local configurations.
Why does the phone play a tone when there is a call on hold? How to disable it?
When there is a call on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default.
Play hold tone and play hold tone delay are configurable via web user interface only.
340
"Phone Installation".
"Call Forward".
"Headset Mode Activation/De-activation".
"Do Not Disturb".
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Matrix SPARSH VP110 User Guide
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