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Matrix EON510 User Manual

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EON510/SPARSH VP510
User Guide

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  Summary of Contents for Matrix EON510

  • Page 1 EON510/SPARSH VP510 User Guide...
  • Page 2 EON510 Premium Digital Key Phone SPARSH VP510 Premium IP Phone User Guide...
  • Page 3 Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.
  • Page 4: Table Of Contents

    How to read the User Guide ..........................1 Know Your EON510 ............................5 Know Your SPARSH VP510.......................... 13 Getting Started with EON510 ........................21 Protecting the Phone and Yourself ........................21 Getting Started with SPARSH VP510 ......................23 Protecting the Phone and Yourself ........................23 Connecting and Configuring EON510 ......................
  • Page 5 Receiving Calls ............................. 57 Handling Multiple Calls ..........................59 Making a New Call ............................59 Making a Second Call........................... 61 Receiving a Waiting Call ..........................63 Call Features ..............................65 Call Hold ................................65 Call Transfer ..............................67 One Touch Transfer ............................69 Call Toggle ................................
  • Page 6 Cancel All Features ............................121 Dynamic Lock ..............................122 Keypad Lock ..............................124 Dial-In Conference ............................126 Hotline ................................128 Calling Line Identification Restriction ......................130 Live Call Supervision ............................131 Live Call Screening (LCS) ..........................132 Paging ................................133 Follow Me ................................
  • Page 7 Index ................................187 Table of Contents...
  • Page 8: Introduction

    The following symbols have been used to draw your attention to important items. 1. ETERNITY is the hybrid IP -PBX of Matrix which offers universal connectivity (as it works with all major telecom interfaces: PSTN, ISDN BRI/PRI, VoIP, GSM, T1E1, E&M) and seamless mobility.
  • Page 9 Terminology Throughout this User Guide, the terms “Phone” are used synonymously to denote EON510/VP510. Only for phone specific features the respective phone name is mentioned. Some specific terms used in this User Guide are defined below: •...
  • Page 10: Additional Information

    If you encounter any technical problems or have any issues regarding the ETERNITY, please contact your Dealer/ reseller or the Matrix Support Team. You can also refer to the ETERNITY System Manual for further clarifications. The documentation can be found at http://www.matrixtelesol.com/technical-document.html...
  • Page 11: Know Your Eon510

    Vivid LCD Graphical Display, Direct Station Selection (DSS) Keys, 3.5mm Headset connectivity, High Quality speakerphone and high definition audio quality. Engineered to deliver full feature access of Matrix ETERNITY, EON510 acts as face of your communication system covering wide array of business environments.
  • Page 12 Front View LCD Screen Ringer LED DSS (Direct Station Selection) Keys Fixed Function Keys Navigation Keys Volume Increase Key Speaker Key Volume Decrease Key Dial Pad/ Key Pad Keys Context Sensitive Keys Handset Matrix EON510/VP510 User Guide...
  • Page 13 : To move backwards when dialing a number, to go back one level in the Menu or scroll backwards to view the Context Key options. • Menu or Select / OK Key : To enter the Menu; when phone is in the idle state (without any incoming or outgoing call being made). Matrix EON510/VP510 User Guide...
  • Page 14 DSS Key Programming in the ETERNITY System Manual. DSS Key LEDs Each DSS Key is equipped with an LED which glows to indicate the status of the Trunk/Station or Feature assigned to it. Matrix EON510/VP510 User Guide...
  • Page 15 "-" (minus): This is the decrease key, to lower the volume of speech while talking and to decrease the Ringer volume when the phone is ringing. Headset Connectivity The phone provides two Headset interfaces: A 3.5mm Audio Jack and an RJ9 connector at the bottom of the phone body. Matrix EON510/VP510 User Guide...
  • Page 16 To set/cancel Do Not Disturb on the phone, that is, block incoming internal and external calls. Call Cost Display To view the cost of calls made from the phone. Hotline To set/cancel Hotline and Delayed Hotline. Alarm To set/cancel Personalized and Automated Alarms. Matrix EON510/VP510 User Guide...
  • Page 17 • Scroll by pressing the Up/Down Navigation Key to reach the desired sub-menu option. • Press the Select / OK Key to select the desired sub-menu option. To exit menu, • Press Cancel Key. Go ON-Hook. Matrix EON510/VP510 User Guide...
  • Page 18: Know Your Sparsh Vp510

    SPARSH VP510 features a Vivid LCD Graphical Display, Direct Station Selection (DSS) Keys, 3.5mm Headset connectivity, High Quality speakerphone and high definition audio quality. Engineered to deliver full feature access of Matrix ETERNITY, SPARSH VP510 acts as face of your communication system covering wide array of business environments.
  • Page 19: Front View

    PoE (IEEE 802.af) class2 Front View LCD Screen Ringer LED DSS (Direct Station Selection) Keys Fixed Function Keys Navigation Keys Volume Increase Key Speaker Key Volume Decrease Key Dial Pad/ Key Pad Keys Context Sensitive Keys Handset Matrix EON510/VP510 User Guide...
  • Page 20 Down Key: To scroll downwards while navigating the Menu/sub-menu or to access Network Parameters (when phone is in idle state). • Forward Key: To move forward when dialing a number or scroll to view the Context Sensitive Key options. Matrix EON510/VP510 User Guide...
  • Page 21 There are 16 DSS Keys which that can be assigned to Stations (Extensions) and Trunks and important or frequently accessed features. For example, to dial an extension number you just need to press the DSS key Matrix EON510/VP510 User Guide...
  • Page 22 Volume Keys • "+" (plus): This is the increase key, to raise the volume of speech while talking and to increase the Ringer volume, when the phone is ringing. Matrix EON510/VP510 User Guide...
  • Page 23 Reply, Forward On Busy/No Reply and Follow Me. Dynamic Lock To change the Toll Control level of the phone. User Status To set User Present or User Absent and Presence Status. Keypad Lock To lock the keypad of the phone. Matrix EON510/VP510 User Guide...
  • Page 24 • Scroll by pressing the Up/Down Navigation Key to reach the desired sub-menu option. • Press the Select / OK Key to select the desired sub-menu option. To exit menu, • Press Cancel Key. Go ON-Hook. Matrix EON510/VP510 User Guide...
  • Page 25: Getting Started With Eon510

    When using external devices like the headset, cables, connectors with the phone, always ensure that they are of good quality, so that phone's performance is not affected. Matrix does not guarantee the performance of external devices with the phone, as it has no control over the quality of external devices, cables and connectors.
  • Page 26 Do not cradle the handset between your ear and shoulder; use the headset instead. • Do not expose yourself continuously to loud sounds; keep the volume of the handset receiver and headset at a moderate level. Matrix EON510/VP510 User Guide...
  • Page 27: Getting Started With Sparsh Vp510

    The phone can be powered from an AC supply or from the LAN network (PoE). • If you power the phone from an AC supply, use only the standard universal power adapter supplied with the phone. Damages to the phone caused by using other power adapters are not covered by Matrix warranty. •...
  • Page 28: Using External Devices

    When using external devices like the headset, cables, connectors with the phone, always ensure that they are of good quality, so that phone's performance is not affected. Matrix does not guarantee the performance of external devices with the phone, as it has no control over the quality of external devices, cables and connectors.
  • Page 29 VoIP data and reconstruct a conversation. Though at present such activity may be a rare occurrence, it may increase as the deployment of VoIP spreads wider. Educate yourself further on the security risks involved in using VoIP and how to protect yourself. Matrix EON510/VP510 User Guide...
  • Page 30: Connecting And Configuring Eon510

    • Fix two screws in the holes on the wall, ensuring that they are aligned with the Keyhole Slots 1 and 2 of EON510. The screws should protrude from the wall to fit into the Keyhole Slots. • Now, mount the phone with the screws into the Keyhole Slots.
  • Page 31 If you are unable to remove the wall mount tab, you may use a tool like a minus screw-driver to remove it. Mount EON510 on the Desk, • You can attach the Foot Stand in the following ways — at an angle of 45 degrees or 55 degrees •...
  • Page 32 • Plug the other (short straight) end of the Spring Cord into the jack at the bottom of the handset. Connect the Headset (not supplied by Matrix) • To use a Headset (not supplied with the phone), plug any standard stereo headset with 3.5mm single...
  • Page 33 After the phone starts successful the extension number, day, date and time will appear on the LCD of the phone. To configure the name and extension number, contact your System Administrator. You may adjust the LCD for brightness, contrast and backlight. For instructions, see “Customizing Your Phone”. Matrix EON510/VP510 User Guide...
  • Page 34: Connecting And Configuring Sparsh Vp510

    Reverse the handset wall mount tab to make sure that the handset remains intact when you mount the phone. Push the handset wall mount tab upwards to remove it from the slot. Rotate it 180 degrees clockwise and push it downwards into the slot. Matrix EON510/VP510 User Guide...
  • Page 35 You can attach the Foot Stand in the following ways — at an angle of 45 degrees or 55 degrees • Decide which of these positions would work for you best and accordingly attach the Foot Stand. Matrix EON510/VP510 User Guide...
  • Page 36 • Plug the other (short straight) end of the Spring Cord into the jack at the bottom of the handset. Connect the Headset (not supplied by Matrix) • To use a Headset (not supplied with the phone), plug any standard stereo headset with 3.5mm single...
  • Page 37 The LCD display will light up and the following message will appear on it, as the phone boots. When the phone will start loading the Extended IP Phone Firmware. I t will display current firmware being loaded. Matrix EON510/VP510 User Guide...
  • Page 38 On getting the IP Address and Server Address, the phone initiates Auto Configuration to download the configuration files from ETERNITY. As the phone downloads the configuration files, the file names will appear one by one. On successful download of all configuration files, the phone attempts to register with ETERNITY. Matrix EON510/VP510 User Guide...
  • Page 39: Network Settings

    When the phone is in idle state, press the Down key You can configure Network Parameters and view Network status from the Local Menu. Configuring Network Parameters • In the Local Menu of the phone, select Network Parameters and press the Enter Key. Matrix EON510/VP510 User Guide...
  • Page 40 To move a step backwards without saving the changes Delete To delete a previous characters from the cursor position 2Ab - Alphanumeric Mode 2Ab/123 123 - Numeric Mode MAC Address • It displays the MAC Address of your Phone. Connection Type Matrix EON510/VP510 User Guide...
  • Page 41 Similarly, enter the Subnet Mask and Gateway Address. DNS Server Scroll to DNS Server and press Enter Key. • If you have selected Static as Connection Type, select the DNS Server option Static. You must configure the DNS Address. Matrix EON510/VP510 User Guide...
  • Page 42 Enter the PPPoE User ID and press OK Key. • Similarly enter the PPPoE Password and PPPoE Server Name PPPoE Server assigns DNS Settings automatically. If your PPPoE Server does not provide DNS Settings automatically, you must configure them manually. Matrix EON510/VP510 User Guide...
  • Page 43 To add VLAN header to the packets generated by the phone, and add VLAN header to the packets relayed from the PC to its LAN port (packets generated by the PC connected to its PC port), • Scroll to VLAN Settings and press Enter Key. • Select Phone VLAN/COS and press Select Key. Matrix EON510/VP510 User Guide...
  • Page 44 PCAP on the phone. The phone captures up to 1 MB of packets. • Scroll to PCAP. • To start PCAP, when the cursor is placed on PCAP, press Start Key. • To stop PCAP, press the Stop Key. Matrix EON510/VP510 User Guide...
  • Page 45 Select MD5 Password and press Enter Key. Enter the 802.1x Authentication MD5 Password associated with identity provided by your network administrator. Press OK Key. To save the changes you made in Network Settings, press Save Key. The phone will restart. Matrix EON510/VP510 User Guide...
  • Page 46: Viewing Network Status

    • 802.1x Authentication: The 802.1x authentication status is displayed—Success, Failure, Authenticating or Disabled. • FIRM: The version of the current Firmware of the phone. • UBOOT: The UBOOT release date. • KERNEL: The KERNEL release date. Matrix EON510/VP510 User Guide...
  • Page 47: Phone Home Screen

    Displays the System Day, Date and Time. Displays the Time Zone (Working, Non-working, Break) according to the system Time Table assigned to your extension. For Working Hours nothing is displayed. Time Zone Non-working Hours Break Hours Matrix EON510/VP510 User Guide...
  • Page 48 Press to enter the Account Code Number. Refer “Account Code”. Press to enter the Account Code Name. Refer “Account Code”. Press to set Dynamic Lock. Refer “Dynamic Lock”. Press to enter the Page Zone Number. Refer “Paging”. Matrix EON510/VP510 User Guide...
  • Page 49: Customizing Your Phone

    Volume, Speaker Phone Speaker Volume, Speaker Phone MIC Volume, Key Click Volume. • Press Select Key. • Scroll using the Navigation Keys to set the desired Volume Level for the option you select. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 50: Dtmf Transmit Level

    Press Select Key. Ringer Controls • Press Menu Key. • Scroll using the Navigation Key to select Phone Settings. • Enter User Password. • Scroll using the Navigation Key to select Ringer Controls. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 51: Ringer Selection

    • Scroll using the Navigation Key to select Ringer Selection. • Press Select Key. • Scroll using the Navigation Keys to select the desired option — Ring on Speaker, Ring on Headset. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 52: Call Answer Type

    If you do not acknowledge, the ring will be played till you answer/reject the call. Call Answer Type • Press Menu Key. • Scroll using the Navigation Key to select Phone Settings. • Enter User Password. • Scroll using the Navigation Key to select Call Answer Type. Matrix EON510/VP510 User Guide...
  • Page 53: Headset Connectivity

    Scroll using the Navigation Keys to set the desired Level for the option you select. • Press Select Key. You can also set the timer to off the LCD Back Light. To do so, • Scroll using the Navigation Key to select Display Settings. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 54: Language Selection

    Scroll using the Navigation Key to select Phone Settings. • Enter User Password. • Scroll using the Navigation Key to select Language Selection. • Press Select Key. • Scroll using the Navigation Keys to select the desired language. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 55: Making Calls

    3. ETERNITY maintains a system wide corporate directory containing the external numbers accessible to its registered extensions. This is known as the Global Directory. You can get more information about Global Directory contact your System Administrator. Matrix EON510/VP510 User Guide...
  • Page 56: Making Calls Using Logs Key

    Scroll using the Navigation Keys to the desired Call Log: Missed Calls, Answered Calls, Dialed Calls. • Press Select Key. • The phone displays the call log details by: Name, Date and Time. • Scroll using the Navigation Key to the desired entry and press Call Key. Matrix EON510/VP510 User Guide...
  • Page 57: Making Calls Using Dss Key

    To call an internal number, • Press the DSS Key assigned to the Extension / Department Group / Operator. To call an external number, • Press the DSS Key assigned to the Trunk. • Dial the desired number. Matrix EON510/VP510 User Guide...
  • Page 58: Receiving Calls

    If you have multiple incoming calls, scroll up/down using the Navigation Keys to select the incoming call you want to answer. Press the Ans Key. By default, the Call Appearance set for your extension is 2. To know more, see “Receiving a Waiting Call”. Matrix EON510/VP510 User Guide...
  • Page 59: Handling Multiple Calls

    When the dialed number is ringing, • Press New Key. • Dial the desired number using the Keypad or Dir Key or Logs Key. Refer “Making Calls”. Matrix EON510/VP510 User Guide...
  • Page 60: Making A Second Call

    After speech if you go On-Hook / Idle, the call of Party 2 will get transferred to the held call (Jessica James). To make a Second Call by putting a call on hold, • During an active ongoing call, press E.Hold (Exclusive Hold) or G.Hold (Global Hold) Key. Matrix EON510/VP510 User Guide...
  • Page 61 • Dial the desired number. To know more about Exclusive and Global Hold, see “Call Hold”. Matrix EON510/VP510 User Guide...
  • Page 62: Receiving A Waiting Call

    The details of waiting calls are displayed only if the Call Appearances set for your extension is more than 1. Contact your System Administrator to know the number of Call Appearances set for your extension. Matrix EON510/VP510 User Guide...
  • Page 63: Call Features

    Press the DSS key assigned to the extension or the trunk put on Exclusive Hold. If the held party is an internal extension, then you can also dial the extension number to resume the call. Global Hold • During an ongoing call, press G. Hold Key. Matrix EON510/VP510 User Guide...
  • Page 64 • Press the DSS key assigned to the extension or the trunk put on Global Hold. If the held party is an internal extension, then you can also dial the extension number to resume the call. Matrix EON510/VP510 User Guide...
  • Page 65: Call Transfer

    • Dial the number of the desired party to whom you want to transfer the call. You can make the call using the Keypad or Dir Key or Logs Key. To know more, see “Making Calls”. Matrix EON510/VP510 User Guide...
  • Page 66 Press the DSS Key assigned to the extension, to transfer the call to an internal number. • Press the DSS Key assigned to the trunk and dial the desired external number, to transfer the call to an external number. • Press Transfer Key or go On-Hook. Matrix EON510/VP510 User Guide...
  • Page 67: One Touch Transfer

    The call is transferred to the configured extension. If you do not wish to use One Touch Transfer, you can also transfer the call using the DSS Key assigned to an extension. For detailed instructions, see “Transferring a call using DSS Key”. Matrix EON510/VP510 User Guide...
  • Page 68: Call Toggle

    When the dialed party answers the call, press Toggle Key. Speech is established with the party on hold. The active call is put on hold. • Repeat the previous step again, to talk to the party on hold. In this way, you can talk to both the parties alternately. Matrix EON510/VP510 User Guide...
  • Page 69: Conference 3-Party

    You can split the 3-Party Conference into two separate calls and talk to each party separately to make a private talk. • Press Toggle Key during a Conference. • Speech is established with the first party. The second party is put on hold. Matrix EON510/VP510 User Guide...
  • Page 70: Terminating The Conference

    Terminating the Conference You can terminate the Conference at any point of time. • Press Disc Key during a Conference. All the participants in the conference are disconnected. Matrix EON510/VP510 User Guide...
  • Page 71: Multiparty Conference

    Removing a Participant from the Conference • During a Conference, press Remve Key. 4. The number of participants in the Conference depends on the variant of ETERNITY with which your application is registered. For details, contact your System Administrator. Matrix EON510/VP510 User Guide...
  • Page 72 Temporary Leaving and Rejoining the Conference • Press Leave Key, to Temporarily Leave the Conference. • Press Conference Key, to Rejoin the Conference. Terminating or Permanently Leaving the Conference • Press End Key, to Terminate the Conference. Matrix EON510/VP510 User Guide...
  • Page 73: Auto Callback (Acb)

    After you set Auto Callback, the Callback Notification appears on the Home screen. Canceling Auto Callback To Cancel Auto Callback, • Dial 102 When the system places the Auto Callback call on your extension, press Cancel Key. Matrix EON510/VP510 User Guide...
  • Page 74: Auto Redial

    When the number is available, the system will automatically place a call on your extension. Canceling Auto Redial To Cancel Auto Callback, • Dial 1070 When the system places the Auto Callback call on your extension, press Cancel Key. Matrix EON510/VP510 User Guide...
  • Page 75: Account Code

    • Enter Account Code Name. You may enter the initials letters, the list of Account Names will appear on the phone’s display. • Scroll using the Navigation Key to select the desired name and press Select. Matrix EON510/VP510 User Guide...
  • Page 76: Forced Account Code

    Forced Account Code comes into play when you are required to enter the Account Code every time you dial an external number. • Dial the Trunk Access Code. • The message ‘Account Code Required’ is displayed on the LCD of your phone. • Dial the Account Code. • Dial the external number. Matrix EON510/VP510 User Guide...
  • Page 77: Authority Code

    Enter the Password assigned to you for the code. The system will allow you to make calls as per the Call Privilege assigned to the Authority Code dialed by you. When you go idle, the Call Privilege is cleared. Matrix EON510/VP510 User Guide...
  • Page 78: Barge-In

    • Press Barge Key. • The called extension gets beeps during the ongoing conversation. If the called extension user answers the waiting call, speech is established else system forcibly connects the call and speech is established. Matrix EON510/VP510 User Guide...
  • Page 79: Background Music

    Scroll using the Navigation Key to Background Music. • Press Select Key. Dial 1099 To stop the Background music, • Follow the same steps as above. Dial 1099 5. This feature is supported in EON510 only. Matrix EON510/VP510 User Guide...
  • Page 80: Call Chaining

    Press Transfer Key and dial 1050. • The call is chained. • Complete the Transfer to the desired party. For instructions, see “Call Transfer”. • The chained call will return back to you as soon as their conversation ends. Matrix EON510/VP510 User Guide...
  • Page 81: Call Park

    Press the DSS Key assigned to the extension or dial 116 - Orbit Number (Personal Orbit 1; Global Orbit 2 to 9). If you do not retrieve the parked call, the call will land on your extension automatically after the expiry of the Call Park Timer (configurable, default: 5 minutes). Matrix EON510/VP510 User Guide...
  • Page 82: Conversation Recording

    • The recording will stop if either party disconnects the call. Listening to the Recorded Conversation You must access the Voicemail, to listen to the recorded conversation. Refer “Voicemail” for more details. Matrix EON510/VP510 User Guide...
  • Page 83: Dss Call Pick-Up

    DSS Call Pick-Up - Trunk To answer the call ringing on the trunk, • When the DSS Key assigned to the trunk blinks fast in Violet color, press the DSS Key. • Speech with calling party. Matrix EON510/VP510 User Guide...
  • Page 84: Emergency Call

    Emergency Call You can dial Emergency numbers immediately without any blocking. To dial an Emergency number, • Go Off-Hook. • Dial the Emergency Number. Dial Trunk Access Code followed by the Emergency Number. Matrix EON510/VP510 User Guide...
  • Page 85: Forced Answer

    ON and you will be connected to the called party immediately. Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone (DKP) or an Extended IP Phone and when the phone is idle. Forced Answer cannot be used on SPARSH M2S users.
  • Page 86: Forced Disconnection

    The dialed extension is busy. • Scroll using Navigation Key to view the other options. Press Break Key. • The call between the busy extensions disconnects. • Similarly, you can also forcibly disconnect a busy trunk. Matrix EON510/VP510 User Guide...
  • Page 87: Flashing On Trunks

    • During an ongoing call, press the DSS Key assigned to Flashing on Trunks. • Dial the service provider feature access code. • Press Transfer Key, dial * followed by the service provider feature access code. Matrix EON510/VP510 User Guide...
  • Page 88: Headset

    To enable the Headset mode, • Press Headset Key. The LED of the Headset Key glows in blue. To disable the Headset mode, • Press Headset Key. The LED of the Headset Key is turned off. Matrix EON510/VP510 User Guide...
  • Page 89: Interrupt Request

    • The dialed number is busy. • Press Camp Key. • The called extension is busy. If the called extension user answers the waiting call, speech is established else it is disconnected. Matrix EON510/VP510 User Guide...
  • Page 90: Last Number Redial

    The list of last 16 numbers dialed from your extension appears on the LCD. • Scroll using the Navigation Key to select the desired number. • Press Select Key. The Redial list will be cleared when the system restarts. Matrix EON510/VP510 User Guide...
  • Page 91: Last Caller Recall

    Using Last Caller Recall you can trace the extension that last made the call to your extension. To make a call to the last extension number, • Press the DSS Key assigned to Last Caller Recall. Dial 1092 • The last extension number is dialed. Matrix EON510/VP510 User Guide...
  • Page 92: Message Wait

    Similarly, you can set Message Wait when the number is busy. If the extension on which you set Message Wait is an EON510/VP510 user, the LED of the Voicemail Key glows in Blue. It is the Message Wait notification provided to the user. When the user dials the feature access code to Retrieve Message Wait, the call will be placed on your extension.
  • Page 93 Retrieve Message Wait, the call will first be placed to the Voice Mail System. When the extension user presses the Retrieve Message Wait Key again, the call will be placed on the extension that set Message Wait. Matrix EON510/VP510 User Guide...
  • Page 94: Mute

    To mute a call during speech, • Press Mute Key. The LED of the Mute Key glows in Blue. To unmute a call during speech, • Press Mute Key again. The LED of the Mute Key is turned off. Matrix EON510/VP510 User Guide...
  • Page 95: Raid

    The extension user will hear a beep when you raid and you will enter into three-way speech with both parties. • The dialed number is busy. • Scroll using Navigation Key to view the other options. Press Raid Key. • 3-way speech is established. Matrix EON510/VP510 User Guide...
  • Page 96: Trunk Reservation

    When the trunk is available, the system will automatically place the call on your extension. Canceling Trunk Reservation • Dial 102 If not cancelled manually, Trunk Reservation will be canceled automatically after the expiry of the Trunk Reservation Timer. Matrix EON510/VP510 User Guide...
  • Page 97: Contacts

    Scroll using the Navigation Key to the desired Contact from the matching entries. • Press Call Key. You can only Call the desired contact from the list. To Add, Edit or Delete a contact, refer “Adding Contacts” “Editing and Deleting Contacts”. Matrix EON510/VP510 User Guide...
  • Page 98: Adding Contacts

    Enter the Name and press Select / OK Key. Then enter Number and press Select / OK Key. • The contact is automatically stored at a free index number. The phone’s LCD displays the Index at which it is stored. Matrix EON510/VP510 User Guide...
  • Page 99: Editing And Deleting Contacts

    Edit the Name, if required and press Select / OK Key. • Edit Number, if required and press Select / OK Key. Deleting Contacts • Press the Menu Key. • Scroll using the Navigation Key to select Contacts. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 100 Select Delete and press Select Key. • Enter the Initial letter(s) of the Contact’s name. • Scroll using the Navigation Key to the desired Contact from the matching entries. Press Select Key. • The selected contact is deleted. Matrix EON510/VP510 User Guide...
  • Page 101: Call Logs

    Scroll to the desired entry using the Navigation Key. • Press View Key, to view the number of the selected contact. • Press Call Key, to make a call. • Press Back Key, to select another Call Log. Matrix EON510/VP510 User Guide...
  • Page 102 Some entries in the Call Logs may appear as Unknown/Private, if the Number of that entry is not available. Calls cannot be made to these numbers. Matrix EON510/VP510 User Guide...
  • Page 103: Creating New Contacts From Call Logs

    Then press Save Key to save the contact as a Global Directory contact. • Enter the Name and press Save Key again. • The entry is automatically stored at a free index number. The phone’s LCD displays the Index at which it is stored. Matrix EON510/VP510 User Guide...
  • Page 104 You can add new contacts only if, Global Directory Part-1 and Global Directory Programming, both options are enabled in the Class of Service (CoS) assigned to you. The new contact will be added in Global Directory Part-1 of ETERNITY. Matrix EON510/VP510 User Guide...
  • Page 105: Editing An Entry Before Placing A Call

    Press Clear Key to edit a single digit. You can edit the entry as per your requirement. • Press Call Key to make a call. • Press Save Key to save the changes you made. • Press Back Key to view the list of entries in the call log. Matrix EON510/VP510 User Guide...
  • Page 106: Missed Call Notification

    Scroll to the desired entry using the Navigations Key. • Press View Key, to view the number of the selected contact. • If you wish to call, press Call Key. As soon as you access the Missed Calls log, the notification will disappear. Matrix EON510/VP510 User Guide...
  • Page 107: Other Features

    The Alarm is set and the Alarm Notification appears on the Home Screen. To Cancel all the Alarms, • Press the Menu Key. • Scroll using the Navigation Key to select Alarm. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 108 If you set an Alarm, by default the Alarm Type you will be able to set is Once only and the Alarm serving mechanism is Automated. If you want access to set Daily Alarms as well as if you want access to the serving mechanism Personalized, contact your System Administrator. Matrix EON510/VP510 User Guide...
  • Page 109 The Snooze option is set for the Alarm/Reminder Call to ensure that the call is acknowledged by the users. • Press Ans Key when the Alarm/Reminder call rings. • Press Ack Key to acknowledge the call. Matrix EON510/VP510 User Guide...
  • Page 110: Call Forward

    Call Forward You can forward your calls to a pre-programmed destination number using Call Forward. The Call Forward screens differ according to the Server with which EON510/VP510 is connected, that is ETERNITY LE/ME/GE/PE or ETERNITY NE. If your phone is connected with ETERNITY LE, ME, GE or PE you can set Call Forward as well as Call Forward Scheduled.
  • Page 111 Scroll using the Navigation Key to select Dual Ring On and press Select Key. To Cancel Dual Ring, • Press Fwd Key on the Home Screen. • Scroll using the Navigation Key to select Dual Ring. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 112 To forward calls to an internal number, dial the desired number directly. To forward calls to an external number, dial the Trunk Access Code (TAC) followed by the desired number. To cancel Call Forward-Scheduled, • Press the DSS Key assigned to Call Forward-Scheduled Dial 1175 Matrix EON510/VP510 User Guide...
  • Page 113 You can also set Dual Ring for each time zone. To do so, follow the same steps as mentioned above to set Call Forward for each time and within that select the Dual Ring On option. Matrix EON510/VP510 User Guide...
  • Page 114: Do Not Disturb

    Scroll using the Navigation Keys to select the desired DND message — Unavailable, In a Meeting, In a Conference, Try on Mobile, On Vacation, On Business Trip, Out of Office, With a Guest. • Press Select Key. Canceling Do Not Disturb • Press DND Key again. Matrix EON510/VP510 User Guide...
  • Page 115 • Scroll using the Navigation Key to select Cancel DND. • Press Select Key. • The LED of the DND Key is turned off. You can also set/cancel DND from the Phone Menu. Matrix EON510/VP510 User Guide...
  • Page 116: Dnd-Override

    DND - Override allows you to place a call on the extension that has set DND. • If the dialed extension has set DND, the DND message set is displayed on the phone’s LCD. • Press Ovride Key. • The dialed extension starts ringing. Matrix EON510/VP510 User Guide...
  • Page 117: Presence

    Do Not Disturb, I am Mobile, In a Meeting, Out for a Meal, Out of Office, Absent. • Press Select Key. • Your Presence status is updated. If you set Absent as your status, the Absent status icon appears on the Home Screen. Matrix EON510/VP510 User Guide...
  • Page 118: Call Pickup

    • Press Pickup Key on the Home Screen. Call Pickup-Selective To pick-up any ringing call, • Press DSS Key assigned to Call Pickup-Selective. Dial 12 • Dial the number of the extension you wish to pick. Matrix EON510/VP510 User Guide...
  • Page 119: Cancel All Features

    To Cancel All Features using the Cancel Key, • Press Cancel Key. The list of features set by you appear on the LCD. • Scroll using the Navigation Keys to select the feature you wish to cancel. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 120: Dynamic Lock

    On the Home Screen, scroll using Navigation Key to view the other options. • Press Dlock Key. • Scroll using the Navigation Key to select Change Toll Ctrl Level. • Press Select Key. • Enter Your User Password. Matrix EON510/VP510 User Guide...
  • Page 121 Scroll using the Navigation Key to select Change Lock Timer. • Press Select Key. • Enter Your User Password. • Enter desired Lock Time in minutes. You can also set/cancel Dynamic Lock from the Phone Menu. Matrix EON510/VP510 User Guide...
  • Page 122: Keypad Lock

    Follow the same steps as mentioned above. • The Keypad is unlocked and the lock icon disappears. To lock the Keypad using the Lock Key on the Dial Pad, • Press the Lock Key on the Dial Pad. • Press Lock Key. Matrix EON510/VP510 User Guide...
  • Page 123 To lock the Keypad using the Lock Key on the Dial Pad, • Press the Lock Key on the Dial Pad. • Press Unlock Key. • Enter Your User Password. • The Keypad is unlocked and the lock icon disappears. Matrix EON510/VP510 User Guide...
  • Page 124: Dial-In Conference

    • Enter the Conference Number and the four digit Conference Password. The Conference Password cannot be 1111. Join/Leave/Cancel the Dial-In Conference • Dial *19 • Scroll using the Navigation Key to select Include in Schd Conference. Matrix EON510/VP510 User Guide...
  • Page 125 Press Leave, if you wish to temporarily leave the conference. You can join the conference again at any time. To do so, press the Conference Key. • Press End, to terminate/cancel the conference. After the Dial-In conference is initiated, it functions as a Multi Party Conference. See “Multiparty Conference” for more details. Matrix EON510/VP510 User Guide...
  • Page 126: Hotline

    If you select Set HotLine: Ext Number, enter the Trunk Access Code followed by the desired number. To set delayed Hotline for the option you select, • Press the Menu Key. • Scroll using the Navigation Key to select Hot Line. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 127 Scroll using the Navigation Key to select Set HotLine Timer and enter the desired time. Canceling Hotline • Press the Menu Key. • Scroll using the Navigation Key to select Hot Line. • Press Select Key. • Scroll using the Navigation Key to select Cancel HotLine. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 128: Calling Line Identification Restriction

    Using CLIR, you can hide your identity—name and number—from the called party. Enable CLIR • Press the DSS Key assigned to CLIR. Dial 1031 Disable CLIR • Press the DSS Key assigned to CLIR again. Dial 1030 Matrix EON510/VP510 User Guide...
  • Page 129: Live Call Supervision

    To use Live Call Supervision, • Press the DSS Key assigned to Live Call Supervision. Dial 1098 • Enter the Extension Number to be supervised. • The last external number out-dialed by the supervised extension number appears on the LCD. Matrix EON510/VP510 User Guide...
  • Page 130: Live Call Screening (Lcs)

    To deactivate Live Call Screening, • Press the DSS Key assigned to Live Call Screening. Dial 1094 • Scroll using the Navigation Key to select LCS Off. 6. This feature is supported in EON510 only. Matrix EON510/VP510 User Guide...
  • Page 131: Paging

    7. These extensions must be either Matrix proprietary Digital Key Phones (DKP), or any type of SIP Phones (for example, Matrix propri- etary Extended SIP Phones or any Standard (Open) SIP Phone which supports Auto Answer feature). A Public Address System (PAS) connected to the Analog Output Port (AOP) of the ETERNITY, can also be included in a Page Zone.
  • Page 132: Follow Me

    Press Select Key. • Enter the Source Station Number. • Enter Your Password. Canceling Follow Me You can cancel Follow Me from your own extension only. • Press Fwd Key on the Home Screen. Dial 130 Matrix EON510/VP510 User Guide...
  • Page 133: Room Monitoring

    Room Monitoring allows you to listen to conversations taking place in other locations where a Matrix proprietary Digital Key Phone (DKP) or a Matrix proprietary Extended SIP Phone or a Standard (Open) SIP Phone supporting Auto Answer feature is present.
  • Page 134: Selective Port Access

    Scroll using the Navigation Keys to the desired Port Type — SLT Port, DKP Port, CO Port, BRI Port, T1E1 Port, E&M Port, MOB Port, SIP Port, Magneto Port, ISDN Terminal, SIP Extn Port, LD Port, Virtual Port. • Press Select Key. • Enter Port Number corresponding to the selected Port Type. Matrix EON510/VP510 User Guide...
  • Page 135: Software Version/Revision Display

    Software Version/Revision Display You can view the Software Version-Revision on your phone LCD. To do so, • Dial 1072-191 • The Version-Revision is displayed on the LCD. Matrix EON510/VP510 User Guide...
  • Page 136: System Administrator (Sa) Mode

    Press the DSS Key assigned to SA Mode. Dial 1#92 • Enter the SA Password. • You can now dial the desired SA command. To exit the SA Mode, • Dial Press the DSS Key assigned to SA Mode again. Dial 1#92 Matrix EON510/VP510 User Guide...
  • Page 137: Meet Me Paging

    Meet Me Paging can be used only if the Paging call is active. Therefore, extension users who are paging must keep their call active, if they want their call to be answered using Meet Me Paging. Matrix EON510/VP510 User Guide...
  • Page 138: Voicemail

    Voicemail license is present in the ETERNITY NE. A Personal Mailbox is assigned to you. Accessing Voicemails • Press Voicemail Key. • Follow the voice prompts. • During the call you can press Rel Key, if you want to Release the call. Matrix EON510/VP510 User Guide...
  • Page 139: Voice Help

    Voice Help messages may contain important instructions, or frequently accessed feature codes, or important phone numbers, etc. To access Voice Help, • Press DSS Key assigned to Voice Help. Dial 1090 • The Voice Help message will be played. • Press any key to stop. Matrix EON510/VP510 User Guide...
  • Page 140: Walk In

    If your Walk Out mode is set as Multiple Calls, you must walk out. To do so. • Press the DSS Key assigned to Walk-In Class of Service. Dial 111 • Scroll using the Navigation Key to select Walk out. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 141: Hospitality Features

    Just as all extension users can reach the Operator by dialing the common access code '9', they can reach the floor service by dialing a common access code, '38'. This is the default Floor Service access code. To call Floor Service. • Press the DSS Key assigned to Floor Service. Dial 38 Matrix EON510/VP510 User Guide...
  • Page 142: Mini Bar

    The ETERNITY on receiving this information passes it on to the PMS. To update the consumption, • Press the DSS Key assigned to Mini Bar. Dial 1056 • Enter the Item Number. • Enter the Quantity. The information is sent to the PMS. Matrix EON510/VP510 User Guide...
  • Page 143: Room Maid Status

    • Press the DSS Key assigned to Room Status. Dial 1054 • Scroll using the Navigation Keys to select the status — Clean, To be Inspected, Out of Service, Maid Present, Dirty. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 144: Housekeeping

    Press the DSS Key assigned to Change Occupancy Status. Dial 1072 - 908 • Enter Room/Phone Number. • Scroll using the Navigation Keys to select the occupancy status — Vacant, Reserved, Guaranteed, Occupied. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 145: Alarm

    To print the Alarm Status Report, • Press DSS Key assigned to Print Alarm Status Report. Dial 1072-913 The destination port for reports can be the Ethernet Port or Communication Port. Contact your System Administrator to know which option is set. Matrix EON510/VP510 User Guide...
  • Page 146: Call Block

    • Press Select Key. To Allow Room-to-Room Calls, • Press the DSS Key assigned to Call Block. Dial 1072 - 045 • Scroll using the Navigation Key to select UnBlock Internal Calls. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 147: Call Budget

    Call Budget is the credit limit that is set for each guest room phone to restrict the total cost of phone calls made from that phone. To assign Call Budget Amount, • Press DSS Key assigned to Assign Call Budget. Dial 1072-004 • Enter Room/Phone Number. • Enter Call Budget Amount. Matrix EON510/VP510 User Guide...
  • Page 148: Call Privilege

    Scroll using the Navigation Key to select Change Lock Timer. • Press Select Key. • Enter the Time (01 - 99 minutes) To set Manual Dynamic Lock, • Press DSS Key assigned to Dynamic Lock Remote. Dial 1072-002 • Enter Room/Phone Number. Matrix EON510/VP510 User Guide...
  • Page 149 • Scroll using the Navigation Key to select Change Lock Timer. • Press Select Key. • Enter the Time as 00 minutes. Matrix EON510/VP510 User Guide...
  • Page 150: Check-In

    Scroll using the Navigation Keys to select the Check-In profile — Check-In as Single, Check-In as Family, Check-In as Budget. • Enter Room/Phone Number. • Enter Guest Title. • Press Select / OK Key. • Enter Guest Name. • Press Select / OK Key. Matrix EON510/VP510 User Guide...
  • Page 151: Change Check-In Profile

    To change the Check-In profile, • Press DSS Key assigned to Check-In Profile. Dial 1072-907 • Enter Room/Phone Number. • Scroll using the Navigation Keys to select the Check-In profile — Single, Family, Budget. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 152: Check-Out

    When guests leave you need to perform a Check-Out. To Check-Out, • Press DSS Key assigned to Check-Out. Dial 1072-902 • Enter Room/Phone Number. • Scroll using the Navigation Keys to select the Check-In profile — Single, Family, Budget. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 153: Database Synchronization Request

    Hence synchronization with the PMS is essential. To make a synchronization request, • Press DSS Key assigned to Database Synchronization Request Dial 1072-040 Matrix EON510/VP510 User Guide...
  • Page 154: Do Not Disturb

    Internal Calls, External Calls. • Press Select Key. To cancel DND, • Press DSS Key assigned for DND-Remote. Dial 1072-001 • Enter Phone Number. • Scroll using the Navigation Key to select Cancel DND. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 155: Greeting Message

    60 seconds, press # after you have completed the message. To cancel Greeting Message, • Press DSS Key assigned to User Greeting Message. Dial 1072-008 • Enter Phone Number. • Scroll using the Navigation Key to select the Greeting Message. Matrix EON510/VP510 User Guide...
  • Page 156 • Press Select Key. • Scroll using the Navigation Key to select Disable. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 157: Guest Group

    To assign a guest group, • Press the DSS Key assigned to Guest Group. Dial 1072-904 • Enter Room/Phone Number. • Enter Guest Group Number. Matrix EON510/VP510 User Guide...
  • Page 158: Guest Name

    To configure guest name, • Press the DSS Key assigned to Guest Name. Dial 1072-903 • Enter Room/Phone Number. • Enter Guest Name. • Press Select / OK Key. Matrix EON510/VP510 User Guide...
  • Page 159: Guest In, Guest Out

    Press Select Key. To configure Guest-Out, • Press the DSS Key assigned to Guest In/Out. Dial 1072-905 • Enter Room/Phone/Guest Number. • Scroll using the Navigation Key to select Sign Off Guest. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 160: Hotel Motel Activity Log

    The report will be available at the Destination Port. To Stop Hotel-Motel Activity Log Online, • Press DSS Key assigned for Hotel-Motel Activity Log. Dial 1072-177 • Scroll using the Navigation Key to select Stop Report. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 161 Wake-up alarm cancelled by phone Wake-up alarm cancelled by Front Desk Wake-up alarm answer Wake-up alarm no reply Wake-up alarm acknowledgement Reminder (personal) set from Front Desk Reminder set by Front Desk Reminder set by phone Matrix EON510/VP510 User Guide...
  • Page 162 PMS - Invalid room number PMS - Invalid alarm time PMS - ETERNITY cannot send message PMS - ETERNITY buffer full Call budget exhausted by guest phone Emergency number dialing notification PMS - Message posting failed Matrix EON510/VP510 User Guide...
  • Page 163: Mailbox Assignment

    Press Select Key. To de-assign a mailbox, • Press DSS Key assigned to Mailbox Assignment. Dial 1072- 005 • Enter Room/Phone Number. • Scroll using the Navigation Key to select De-assign Mailbox. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 164: Phone Ringing Pattern

    Scroll using the Navigation Keys to select the desired ringing pattern — First Only, Simultaneous, One after other - 15 Sec, Stepped - 15 Sec, First foll. by All - 15 Sec. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 165: Print Check-Out Report

    Press DSS Key assigned to Reprint Check-Out Report. Dial 1072 - 911 • Enter Room/Phone/Guest Number. The destination port for reports can be the Ethernet Port or Communication Port. Contact your System Administrator to know which option is set. Matrix EON510/VP510 User Guide...
  • Page 166: Reminder

    Press Select / OK Key. To set/cancel Voice Guided Reminders, • Press DSS Key assigned to Remote Voice Guided Reminder. Dial 1072-035 • Follow voice prompts. Reminders Status Report • Press DSS Key assigned to Print Reminder Status Report. Matrix EON510/VP510 User Guide...
  • Page 167 Dial 1072-917 The destination port for reports can be the Ethernet Port or Communication Port. Contact your System Administrator to know which option is set. Matrix EON510/VP510 User Guide...
  • Page 168: Room Shift

    Room Shift is the moving of guests from the room they have been checked-in to another room in the hotel. To shift a guest, • Press DSS Key assigned to Room Shift. Dial 1072-910 • Enter Room/Phone/Guest Number. • Enter Destination (New Room/Phone Number). Matrix EON510/VP510 User Guide...
  • Page 169: Room Status Report

    To print the Room Status Report, • Press DSS Key assigned to Print Room Status Report. Dial 1072-912 The destination port for reports can be the Ethernet Port or Communication Port. Contact your System Administrator to know which option is set. Matrix EON510/VP510 User Guide...
  • Page 170: Scheduled Alarm Report

    To set the Time for Scheduled Alarm Report, • Dial 1072-037 • Enter Time HHMM. To disable Scheduled Alarm Report, • Dial 1072-036 • Scroll using the Navigation Key to select Disable. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 171: Scheduled Change Of Room Clean Status

    To set the Time for Scheduled Change of Room Clean Status, • Dial 1072-044 • Enter Time HHMM. To disable Scheduled Change of Room Clean Status, • Dial 1072-043 • Scroll using the Navigation Key to select Disable. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 172: Scheduled Reminder Report

    To set the Time for Scheduled Reminder Report, • Dial 1072-039 • Enter Time HHMM. To disable Scheduled Reminder Report, • Dial 1072-038 • Scroll using the Navigation Key to select Disable. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 173: Scheduled Room Status Report

    To set the Time for Scheduled Room Status Report, • Dial 1072-042 • Enter Time HHMM. To disable Scheduled Room Status Report, • Dial 1072-041 • Scroll using the Navigation Key to select Disable. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 174: Vip Status

    To assign Non-VIP Status to a Guest, • Press the DSS Key assigned to Guest Group. Dial 1072-915 • Enter Room/Phone Number. • Scroll using the Navigation Key to select Non VIP. • Press Select Key. Matrix EON510/VP510 User Guide...
  • Page 175: User Definable Fields

    Enter Digit String • Press Select / OK Key. To inform PMS the User Defined String from the Administration Phone, • Dial 1072-920 • Enter Phone Number. • Enter Digit String • Press Select / OK Key. Matrix EON510/VP510 User Guide...
  • Page 176: Appendix

    Voicemail box assigned. • Voicemail License is present in the ETERNITY NE with which your phone is registered and the destination extension, where the call has to be transferred, has a Voicemail box assigned. Matrix EON510/VP510 User Guide...
  • Page 177 Port Access and not by Trunk Access Code (TAC). For more details refer “Forced Disconnection”. Q. I cannot access Intercom from my phone although it is allowed to me. A. To access Intercom, your phone’s Priority must be higher than that of the remote extension whom you are Matrix EON510/VP510 User Guide...
  • Page 178: Troubleshooting Tips

    Call Duration Control (CDC) may be enabled in the Beeps are played in an established call and after ETERNITY. Ask your System Administrator for sometimes the call gets disconnected. assistance. Matrix EON510/VP510 User Guide...
  • Page 179 I cannot access the FTP folder of the phone. (for assigned to the phone and have entered the ‘Login SPARSH VP510) Mode’ as ‘se’ and ‘Password’ as the ETERNITY’s Web Jeeves password for System Engineer (SE) login mode. Matrix EON510/VP510 User Guide...
  • Page 180: Technical Specifications

    - 60 Hz) Power Consumption 2.25W (stand alone) Mechanical Weight 805 gm Dimension in mm [L*B*H] 247*183*43 Material ABS Plastic Installation Mounting Wall Mount and Table - Top Environmental Conditions Operating Temperature Range 0 to 45 degree C Matrix EON510/VP510 User Guide...
  • Page 181 Storage Temperature 0 to 55 degree C Operating and Storage Humidity 5 to 95%, RH, Non-Condensing Matrix EON510/VP510 User Guide...
  • Page 182 FCC STATEMENT 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 183 Index Call Transfer 67 Called party/Callee 2 Accessing Voicemails 140 Calling Line Identification Restriction 130 Account Code 77 Calling party/Caller 2 Alarm 147 Cancel All Features 121 Alarm and Reminder 109 Cancel Follow Me 134 Attended Transfer 67 Cancel Message Wait 94 Authority Code 79 Canceling Auto Callback 75 Auto Callback 75...
  • Page 184 Dial-In Conference 126 Dialing Emergency Services 24 Keypad Lock 124 Display Settings 51 Know Your EON510 5 DND-Override 118 Know Your SPARSH VP510 13 Do Not Disturb 116 DSS (Direct Station Selection) Keys 8 DSS Call Pick-Up - Station 85...
  • Page 185 Room Monitoring 135 Room Shift 170 Room Status Report 171 Schedule a Dial-In Conference 126 Scheduled Alarm Report 172 Scheduled Reminder Report 174 Scheduled Room Status Report 175 Scope 1 Second Call 61 Selective Port Access 136 Set Do Not Disturb Message 116 Set Follow Me 134 Set Message Wait 94 Setting Auto Callback 75...
  • Page 186 MATRIX COMSEC Head Office 394-GIDC, Makarpura, Vadodara - 390010, India. Ph:+91 265 2630555 E-mail: Support@MatrixComSec.com www.MatrixTeleSol.com...

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