Matrix SPARSH VP710 Quick Start Manual
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Matrix SPARSH VP710 Quick Start Manual

Smart video ip deskphone
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SPARSH VP710
The Smart Video IP Deskphone
Quick Start Guide
Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any
means without the prior written consent of Matrix ComSec Pvt. Ltd.

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  • Page 1 SPARSH VP710 The Smart Video IP Deskphone Quick Start Guide Copyright All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Matrix ComSec Pvt. Ltd.

  • Page 2: Packaging Contents

    Packaging Contents The following items are included in your package. If you find anything missing, contact your system administrator. Handset Cord Stand CAM50 Ethernet Cable (2m CAT5E FTP cable) IP Phone Handset Quick Start Guide Power Adapter Wall Mount Bracket （Optional） （Optional） Note: We recommend that you use the accessories provided or approved by Matrix. The use of unapproved third-party accessories may result in reduced performance. Assembling the Phone 1. Insert the camera, as shown below: Note: The camera can only be connected to the USB port on the top of the phone. 2. Attach the stand, as shown below: ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ...
  • Page 3 3. Attach the optional wall mount bracket, as shown below: ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ Note: The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. 4. Connect the handset and optional headset, as shown below: ＤＣ５Ｖ ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ ＰＣ Ｉｎｔｅｒｎｅｔ Note: The headset should be purchased separately. 5. Connect the optional USB flash drive, as shown below: ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ Note: The USB port (on the rear of the phone) can also be used to connect USB headset. For more information on how to use USB headset, refer to the documentation from the manufacturer.
  • Page 4 6. Connect the AC power or PoE, as shown below: Power Adapter (DC 5V) ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ AC Power Option ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ PoE ( Power over Ethernet ) Option IEEE 802.3af compliant PoE Hub/Switch Note: The IP phone should be used with Matrix original power adapter (5V/2A) only. The use of any third-party power adapter may cause damage to the phone. If inline power (PoE) is provided, you do not need to connect the power adapter. Make sure the hub/switch is PoE compliant. 7. Connect to the network, as shown below: You have two options for network connection. You can select one of them according to the current office environment. a) Connect to the wired network: PC Connection (Optional) ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ Note: If you are connecting a PC to your phone, we recommend that you use the Ethernet cable provided by Matrix. b) Connect to the wireless network: 1) Swipe down from the top of the screen to enter the control center. 2) Tap Setting->Basic->Wi-Fi. 3) Tap the On radio box in the Wi-Fi field. The phone will automatically search for available wireless networks in your area.

  • Page 5: Hardware Component Instructions

    Hardware Component Instructions ＤＣ５Ｖ ＰＣ Ｉｎｔｅｒｎｅｔ Item Item Item TRANSFER Key Camera Hookswitch HOLD Key Camera Lens Power Indicator LED Camera Indicator LED MESSAGE Key Touch Screen HEADSET Key Volume Key Shutter Switch MUTE Key Keypad USB2.0 port REDIAL Key* Speaker Speakerphone Key Hookswitch Tab Note*: The REDIAL Key functions as the Call Logs Key in the Extended Mode.
  • Page 6 Extended SIP. Select the desired mode. You can configure the phone via web user interface or phone user interface. Configuring the IP Phone in Extended Mode Configuring via web user interface Accessing the web user interface: 1. Swipe down from the top of the screen to enter the control center. 2. Tap Setting->Status to obtain the IP address of the phone. 3. Open a web browser on your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press Enter. 4. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm. Network Settings: Click on Network->Basic->IPv4 Config You can configure the network settings in the following ways: DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network settings, e.g., IP address, subnet mask, gateway address and DNS address. Static IP Address: If the phone cannot contact a DHCP server for any reason, you need to configure IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually. PPPoE: If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. Contact the ITSP for the PPPoE user name and password. Note: The IP phone has a provision for IPv6, but its support will be provided in future. The Server Settings can be configured via phone user interface only. The wrong network settings may result in inaccessibility of your phone and may have an impact on the network performance. Contact your system administrator for more information. Register status icons on the touch screen: Registration Failed Registered Note: Check with your system administrator if any error appears during the registration process or a specific configuration is required for your registration. Configuring via phone user interface Sever Settings: Sever Settings: 1.After initialization, The MATRIX SOFWARE END USER LICENSE AGREEMENT (EULA) appears. Tap I AGREE. 2.Tap the Matrix logo on the Start-up screen. Note the Device ID. Provide the same to your system administrator. This needs to be configured in the Server. Refer to the respective Server System Manual for details.

  • Page 7: Status Icons

    3.Contact your system administrator and note the Server Address and Port with which you want to register your phone. 4.Tap Menu. 5.Tap Setting ->Server Address to configure the server IP address and tap Port to configure the server port. Network Settings: 1. Swipe down from the top of the screen to enter the control center. 2. Tap Setting ->Advanced (default password: admin)->Network->WAN Port/VLAN /Webserver Type/802.1x/VPN/LLDP/CDP/NAT to configure the network. Afer successful registration the Home screen appears. Using Your Extended Phone Status Icons The icons on the status bar of the touch screen give information about phone: Icons Description Shows that camera is not detected. (White) Shows that Wi-Fi is turned on. (Green) Shows that the phone is connected to wireless network successfully. Shows that wired network is unavailable. (White) Shows that Bluetooth is turned on. (Green) Shows that Bluetooth headset is paired successfully. (Green) Shows that Bluetooth-Enabled mobile phone is paired successfully. Shows that the phone is locked. Shows that “Forward” is turned on. (Red) Shows that “Do Not Disturb” is turned on. Shows that “Auto Answer” is turned on. Shows that you have missed calls. Shows that you have unread voice mails. Shows that “Silent” is turned on. Shows that a USB flash drive is detected. Volume Adjustment Press during a call to adjust the receiver volume of the handset/speakerphone/headset. Press when the phone is idle or ringing to adjust the ringer volume. Press to adjust the media volume in the corresponding screen.

  • Page 8: Home Screen

    Home Screen The home screen displays as below: User Status Bar Content Area Tab Bar Navigation Bar User Status Bar: This bar displays your Name or Number (SIP ID) and your presence status with the presence icon. Content Area: It displays shortcuts of the features you have created, Notifications and the Custom Logo. Tab Bar: It displays the fixed feature icons - Phone, Contacts, Voicemail, Messages, Menu. Navigation Bar: Tap to go back to the previous screen. Tap to go to the Native Home screen. Tap to view and manage recently used applications. Native Status Bar: This bar displays the Name or Number with the Presence icon, Matrix Logo and Time. To view the Native Status bar, swipe down from top of the screen. Control Center and Notification Center Swipe down from the top of the screen to enter the control center and the notification center. Display the phone’s time and date. Control Center To turn on/off common functions quickly, capture a screenshot or go to the Settings screen, tap corresponding icons. To adjust the screen brightness, drag the slider. Notification Center Notification center displays the list of Notification, Missed Calls, Voice Mail and Messages. To delete all notifications, tap . To delete a specific notification, swipe left or right. To view the details, tap the desired notification message. Android keys. Swipe up from the bottom of the screen to hide this screen.

  • Page 9: Basic Call Features

    Entering and Updating Data To use onscreen keyboard: 1.Tap the input field, the onscreen keyboard will display on the touch screen: Tap to backspace. Label automatically identifies the context-sensitive features. Tap Next to go to next field. Tap Done to confirm the settings. Tap Send to dial out the number. Tap Go to browse the web page. Tap to switch to the uppercase input mode. Tap to switch to the numeric & symbolic input mode. Tap to access input options to configure Input Languages or Android Keyboard Settings(AOSP). 2.When you finish entering, tap to hide the onscreen keyboard. To use keypad: Dial or enter number. To select a field option: Tap the field name, tap the desired option in the pop-up dialog box. Basic Call Features Note: Icon colors may vary as per the call states. Placing a Video/Voice Call Using the handset: 1. Pick up the handset. 2. Enter the number, and then tap Audio Call or Video Call . Using the speakerphone: 1. With the handset on-hook, press . 2. Enter the number, and then tap Audio Call or Video Call . Using the headset: 1. With the headset connected, press to activate the headset mode. 2. Enter the number, and then tap Audio Call or Video Call . Using the Touch screen: Using Dial Pad: 1. Tap Phone on the Home screen or the Native Home screen. 2. Enter the number, and then tap Audio Call or Video Call . Using Contacts: 1. Tap Contact on the Home screen or the Native Home screen. 2. Search for the desired contact, and then tap Audio Call or Video Call . Using Call Logs: 1. Tap Phone , then tap Call Logs on the Home screen or on the Native Home screen.
  • Page 10 Answering a Video/Voice Call Using the handset: Pick up the handset. Using the speakerphone: Press . Using the headset: Press . Using the Touch screen: Tap Audio Answer or Video Answer . Ending a Video/Voice Call Using the handset: Hang up the handset or tap End Call . Using the speakerphone: Press or tap End Call . Using the headset: Tap End Call . Call Mute and Un-mute 1. Press or tap Mute to mute the microphone during a call. 2. Press again or tap Un-mute to un-mute the call. Call Hold and Resume To place a call on hold: Press or tap Hold during an active call. To resume the call, do one of the following: 1. If there is only one call on hold, press or tap Resume . 2. If there is more than one call on hold, tap the call you want to resume, and press or tap Resume . Call Transfer You can transfer a call in the following ways: Unattended Transfer 1. Press or tap Transfer during a call. The call is placed on hold. 2. Enter the number you want to transfer to and then tap Audio Call or Video Call . 3. Press or tap Transfer Complete . Attended Transfer 1. Press or tap Transfer during a call. The call is placed on hold. 2. Enter the number you want to transfer to, and then tap Audio Call or Video Call . 3. Press or tap the Transfer Complete when the second party answers. Voice Message To listen to voice messages: 1. Press or tap Voicemail . 2. Follow the voice prompts to listen to your voice messages.
  • Page 11 Configuring the IP Phone in Standard Mode Configuring via web user interface Accessing the web user interface: 1. Swipe down from the top of the screen to enter the control center. 2. Tap Setting ->Status to obtain the IP address of the phone. 3. Open a web browser on your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or "192.168.0.10"), and then press Enter. 4. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm. Network Settings: Click on Network->Basic->IPv4 Config You can configure the network settings in the following ways: DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network settings, e.g., IP address, subnet mask, gateway address and DNS address. Static IP Address: If the phone cannot contact a DHCP server for any reason, you need to configure IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually. PPPoE: If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. Contact the ITSP for the PPPoE user name and password. Note: The IP phone also supports IPv6, but IPv6 is disabled by default. The wrong network settings may result in inaccessibility of your phone and may have an impact on the network performance. Contact your system administrator for more information. Account Settings: Click on Account->Register->Account X (X=1,2,3...15,16) Parameters of the account: Register Status: It shows the register status of the current account. Line Active: You can select Enabled/Disabled to enable/disable the account. Label: It is shown on the touch screen to identify the account. Display Name: It is shown as Caller ID when placing a call. Register Name: It is an authenticated ID for authentication provided by ITSP (required). User Name: It is provided by ITSP for registration (required). It is provided by ITSP for registration (required). Password: Register status icons on the touch screen: (Gray) Register Failed (Green and Flashing) Registering (Green) Registered Note: Check with your system administrator if any error appears during the registration process or a specific...
  • Page 12 Configuring via phone user interface Network Settings: 1. Swipe down from the top of the screen to enter the control center. 2. Tap Setting ->Advanced (default password: admin)->Network->WAN Port/VLAN /Webserver Type/802.1x/VPN/LLDP/CDP/NAT to configure the network. Account Settings: 1. Swipe down from the top of the screen to enter the control center. 2. Tap Setting ->Advanced (default password: admin)->Accounts to configure the account. Using Your Open Phone Status Icons The icons on the status bar of the touch screen give information about phone: Icons Description Shows that camera is not detected. (White) Shows that Wi-Fi is turned on. (Green) Shows that the phone is connected to wireless network successfully. Shows that wired network is unavailable. (White) Shows that Bluetooth is turned on. (Green) Shows that Bluetooth headset is paired successfully. (Green) Shows that Bluetooth-Enabled mobile phone is paired successfully. Shows that the phone is locked. Shows that “Forward” is turned on. Shows that “Do Not Disturb” is turned on. Shows that “Auto Answer” is turned on. Shows that you have missed calls. Shows that you have unread voice mails. Shows that “Silent” is turned on. Shows that a USB flash drive is detected. Volume Adjustment Press during a call to adjust the receiver volume of the handset/speakerphone/headset. Press when the phone is idle or ringing to adjust the ringer volume. Press to adjust the media volume in the corresponding screen.

  • Page 13: Using The Touch Screen

    Using the Touch Screen By default, the IP phone supports three idle screens. The home screen displays as below: Status Bar Phone Dialer Digital Clock Widget Directory Tap to add DSS keys. History Android Keys Screen Indicator To navigate the touch screen: Swipe left or right to switch among different idle screens. Tap to go back to the previous screen. Tap to return to the idle screen. Tap to view and manage recently used applications. To change the wallpaper: 1. Long tap the empty spot on the idle screen. 2. Tap WALLPAPERS. 3. Select a desired picture. 4. Tap Set wallpaper. To add a widget to the idle screen: 1. Long tap the empty spot on the idle screen. 2. Tap WIDGETS. 3. Drag the desired widget up/down/left/right to the destination spot on the idle screen. Control Center and Notification Center Swipe down from the top of the screen to enter the control center and the notification center. Display the phone’s time and date. Control Center To turn on/off common functions quickly, capture a screenshot or go to the Settings screen, tap corresponding icons. To adjust the screen brightness, drag the slider. Notification Center Notification center displays the list of Notification, Missed Calls, Voice Mail and Forwarded. To delete all notifications, tap . To delete a specific notification, swipe left or right. To view the details, tap the desired notification message. Android keys. Swipe up from the bottom of the screen to hide this screen.
  • Page 14 Entering and Updating Data To use onscreen keyboard: 1.Tap the input field, the onscreen keyboard will display on the touch screen: Tap to backspace. Label automatically identifies the context-sensitive features. Tap Next to go to next field. Tap Done to confirm the settings. Tap Send to dial out the number. Tap Go to browse the web page. Tap to switch to the uppercase input mode. Tap to switch to the numeric & symbolic input mode. Tap to access input options to configure Input Languages or Android Keyboard Settings(AOSP). 2.When you finish entering, tap to hide the onscreen keyboard. To use keypad: Dial or enter number. To select a field option: Tap the field name, tap the desired option in the pop-up dialog box. Basic Call Features Placing a Video/Voice Call Using the handset: 1. Pick up the handset. 2. Enter the number, and then tap Audio Call or Video Call Using the speakerphone: 1. With the handset on-hook, press . 2. Enter the number, and then tap Audio Call or Video Call. Using the headset: 1. With the headset connected, press to activate the headset mode. 2. Enter the number, and then tap Audio Call or Video Call. Answering a Video/Voice Call Using the handset: Pick up the handset. Using the speakerphone: Press . Using the headset: Press Ending a Video/Voice Call Using the handset: Hang up the handset or tap EndCall. Using the speakerphone: Press or tap EndCall.

  • Page 15: Call Transfer

    Redial 1. Press to enter the Placed Calls list, and then tap the desired entry. 2. Press twice when the phone is idle to dial out the last dialed number. Call Mute and Un-mute 1. Press to mute the microphone during a call. 2. Press again to un-mute the call. Call Hold and Resume To place a call on hold: Press or tap Hold during an active call. To resume the call, do one of the following: 1. If there is only one call on hold, press or tap Resume. 2. If there is more than one call on hold, tap the call you want to resume, and press or tap Resume. Call Transfer You can transfer a call in the following ways: Blind Transfer 1. Press or tap Transfer during a call. The call is placed on hold. 2. Enter the number you want to transfer to. 3. Press . Semi-Attended Transfer 1. Press or tap Transfer during a call. The call is placed on hold. 2. Enter the number you want to transfer to, and then press or tap Audio Call/Video Call. 3. Press or tap Transfer when you hear the ring-back tone. Attended Transfer 1. Press or tap Transfer during a call. The call is placed on hold. 2. Enter the number you want to transfer to, and then press or tap Audio Call/Video Call. 3. Press or tap Transfer when the second party answers. Voice Message Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red. To listen to voice messages: (Ensure the voice mail code is already configured on the phone.) 1. Do one of the following: Press . Swipe down from the top of the screen to enter the notification center, tap Voice Mail and then select the desired item. 2. Follow the voice prompts to listen to your voice messages.
  • Page 16 MATRIX COMSEC Head Office: 394-GIDC, Makarpura Vadodara - 390 010, India Toll Free No:18002587747 Email: Customer.Care@MatrixComSec.com www.MatrixComSec.com...

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