Before You Call For Service; Getting Customer Support And Service; Getting Help Online: Www.ibm.com/Storage/Support - IBM TotalStorage NAS 300 User Reference

If possible, be at your NAS device when you call.
A compatible monitor, keyboard, and mouse are required for many service activities.
Before you have the NAS device serviced, be sure to attach these components to
the device, either directly or indirectly through a console switch.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOSs)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.

Before you call for service

Some problems can be solved without outside assistance, by using the online help,
by looking in the online or printed documentation that comes with your
network-attached storage appliance, or by consulting the support Web page noted
in Table 16 on page 117. Also, be sure to read the information in any README files
that come with your software.
Your network-attached storage appliance comes with documentation that contains
troubleshooting procedures and explanations of error messages. The
documentation that comes with your appliance also contains information about the
diagnostic tests you can perform.
If you receive a POST error code or beep code when you turn on your Network
Attached Server appliance, refer to the POST error-message charts in your
hardware documentation. If you do not receive a POST error code or beep code,
but suspect a hardware problem, refer to the troubleshooting information in your
hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including any
README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM network-attached storage appliance entitles you to standard
help and support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need; see Appendix C, "Purchasing additional services" on
page 121 for information.

Getting help online: www.ibm.com/storage/support

Be sure to visit the support page that is specific to your hardware, complete with
FAQs, parts information, technical hints and tips, technical publications, and
downloadable files, if applicable. This page is at: www.ibm.com/storage/support.
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NAS Gateway 300 User's Reference
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.