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Panasonic DBS576 Section 700 Technical Manual

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www.voicesonic.com
Phone 877-289-2829
3DQDVRQLF
®
Section 700
Feature
Operation
Technical Manual
Part No. 524X07801C
DBS 576 Version 2.0
issued January 1999

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Table of Contents

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   Summary of Contents for Panasonic DBS576 Section 700

  • Page 1 www.voicesonic.com Phone 877-289-2829 3DQDVRQLF ® Section 700 Feature Operation Technical Manual Part No. 524X07801C DBS 576 Version 2.0 issued January 1999...
  • Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
  • Page 3: Table Of Contents

    Contents Chapter 1. About This Manual ......11 Chapter 2. List of Features ....... . 13 Chapter 3.
  • Page 4 Contents Section 700 - Operation Digital Pad ............43 Direct Inward System Access.
  • Page 5 Section 700 - Operation Contents Alarm Ringing ............66 SSD TRS Override .
  • Page 6 Contents Section 700 - Operation Absence Message ..........120 Account Codes.
  • Page 7 Section 700 - Operation Contents Hot Dial Pad ............173 Hot Line.
  • Page 8 Contents Section 700 - Operation Attendant Group Calls..........221 Auto Repeat Dial .
  • Page 9 Section 700 - Operation Contents MCO Trunk Access ........... . 263 Trunk Queuing .
  • Page 10 Contents Section 700 - Operation Speed Dialing ........... . . 300 Personal Speed Dial .
  • Page 11: Chapter 1. About This Manual

    Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
  • Page 12 Chapter 1. About This Manual Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbre v iation List Automatic Call Distributor Automatic Route Selection BGM Background Music Busy Lamp Field Basic Rate Interface CFWD Call Forward...
  • Page 13: Chapter 2. List Of Features

    Chapter 2. List of Features This chapter contains the following tables which list the features available with the System: Table Page System Features Maintenance Features Extension Features 576-20-700 DBS 576 (USA), issued January 1999...
  • Page 14 Chapter 2. List of Features Section 700 - Operation Table 1. System Features Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Unit Call Progress Tones Caller ID Caller ID Alpha Tagging (Not Available in USA)
  • Page 15 Section 700 - Operation Chapter 2. List of Features Topic Page Power On Maintenance Programming Devices Ringing Modes SSD TRS Override Station Message Detail Recording Toll Restriction Service Trunk Access Groups Virtual Port Voice Mail Integration (Third Party) Table 2. Maintenance Features Topic Page...
  • Page 16 Chapter 2. List of Features Section 700 - Operation Table 3. Extension Features Topic Page Absence Message Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Hold Call Hold Call Pickup Call Transfer Caller ID Call Log Camp-on (Call Waiting) Conference Calls...
  • Page 17 Section 700 - Operation Chapter 2. List of Features Topic Page Offhook Signaling Offhook Voice Announce One-Touch Keys Onhook Dialing Paging Reset Call Ringing Line Preference Speed Dialing Station Lockout Timed Reminder Call Trunk Access Trunk Queuing Universal Night Answer to Page Variable Mode Voice Recognition Volume Control...
  • Page 18 Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. DBS 576 (USA), issued January 1999 576-20-700...
  • Page 19: Chapter 3. System Features

    Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer...
  • Page 20 Chapter 3. System Features Section 700 - Operation Topic Page Computer Telephony Integration Capability (USA Only) Data Security Day/Night System Mode Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access Distinctive Ringing Door Box Door Box Sensor Extension Interface Digital Key Telephones Analog Device Capability...
  • Page 21 Section 700 - Operation Chapter 3. System Features Topic Page Power Failure Transfer Power On Maintenance Programming Devices PC-Based Customizing Tool Ringing Modes Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing DID Day/Night Ringing DID Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing Slide Ringing...
  • Page 22: Aec Disconnect

    Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
  • Page 23: Automatic Call Distributor

    Section 700 - Operation Chapter 3. System Features • The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group.
  • Page 24: Automatic Route Selection

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • See Section 520 - Built-In ACD Reference Manual. Related Programming • See Section 520 - Built-In ACD Reference Manual. Considerations • For more information, see Section 520 - Built-In ACD Reference Manual. Automatic Route Selection Description When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.
  • Page 25: Automatic Trunk To Trunk Transfer

    Section 700 - Operation Chapter 3. System Features Automatic Trunk to Trunk Transfer Description The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).
  • Page 26: Building Block Expansion Capability

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • Back-up battery unit (VB-44025) Related Programming • Considerations • Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc.
  • Page 27: Call Progress Tones

    Section 700 - Operation Chapter 3. System Features The Built-in Voice Mail Unit is easy to install. It is installed in a cabinet card slot and no cabling is required. Some of the major features include: • Automated attendant • Automatic recording for incoming and outgoing calls •...
  • Page 28: Caller Id

    Chapter 3. System Features Section 700 - Operation Considerations • Caller ID Description A properly equipped DBS 576 supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the DBS 576 after the first ring.
  • Page 29: Centrex/pbx Compatibility

    Section 700 - Operation Chapter 3. System Features Hardware Requirements • Loop-start trunk card (VB-44510) • Caller ID circuit card (VB-44513) Related Programming • FF1-0-01: System (Alpha Tagging) • FF2-0: Caller ID • FF2-0: Caller ID Ring Control • FF3-0: Call Duration Display Considerations •...
  • Page 30: Class Of Service

    Chapter 3. System Features Section 700 - Operation Considerations • Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.
  • Page 31: Class Of Service - Ext/ext Restriction

    Section 700 - Operation Chapter 3. System Features Considerations • Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.
  • Page 32 Chapter 3. System Features Section 700 - Operation Class of Service Features DND Set/Clear (Allow/Restrict) DND Set/Clear (Other) (Allow/Restrict) Call Forward/All Calls (Allow/Restrict) Call Forward/No Answer (Allow/Restrict) Call Forward-Busy (Allow/Restrict) Call Forward (Other) (Allow/Restrict) User Maintenance Log-in (Allow/Restrict) Priority Message Waiting Send (VM) (Allow/Restrict) Message Waiting Send (Allow/Restrict) System Mode Switch (Allow/Restrict) Busy Override Send (Allow/Restrict)
  • Page 33: Class Of Service - Trunk To Trunk Restriction

    Section 700 - Operation Chapter 3. System Features Class of Service Features 52-54 Not Used Station Lockout (Own) Station Lockout (Other) Absence Message Set UNA Pickup Intercom Ring Tone at CO (Version 2.0 or higher) BGM Access Hardware Requirements • Related Programming •...
  • Page 34: Co Ringing Types

    Chapter 3. System Features Section 700 - Operation Table 6. Station Timer Class Number Station Timer Hold Recall Timer (KTEL) Hold Recall Timer (SLT) Transfer Recall Timer (KTEL and SLT) Hold/Transfer Recall Ringing Timer Call Park Recall Timer Call Forward No Answer Timer (Day 1) Call Forward No Answer Timer (Day 2) Call Forward No Answer Timer (Night) Floating Hold Recall Timer...
  • Page 35: Direct In Line Ringing

    Section 700 - Operation Chapter 3. System Features a call to a group using the Virtual Extension feature.) DID Busy/Delayed Ringing is also available with DID Ringing. (See “DID Day/Night Busy/Delayed Ringing” on page 64.) For more information on DID CO Trunk Interface, see “CO Trunk Interface - DID” on page 36. Hardware Requirements •...
  • Page 36: Multiple Ringing

    Chapter 3. System Features Section 700 - Operation Considerations • Multiple Ringing CPC-96, CPC-288, and CPC-576 All Versions Description Multiple Ringing allows CO calls into the System to be directed to ring multiple extensions in the System. This can be very useful when anyone in a group may answer a call. This can also be very useful at night when only a selected number of people are available to handle calls.
  • Page 37: Co Trunk Interface - Ground Start

    • Considerations • A DSU is required (not available from Panasonic). CO Trunk Interface - ISDN-PRI The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps).
  • Page 38: Co Trunk Interface - Loop Start

    Chapter 3. System Features Section 700 - Operation Related Programming • Considerations • CO Trunk Interface - Loop Start The VB-44510 Loop Start interface unit supplies 8 loop start analog trunks circuits. In addition, the VB-44511 Loop Start/Ground Start interface unit may alternatively be used to connect to loop start trunks.
  • Page 39: Data Security

    Section 700 - Operation Chapter 3. System Features Data Security Description If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use. Hardware Requirements •...
  • Page 40: Manual Day/night Mode

    Chapter 3. System Features Section 700 - Operation Table 7. System Mode Impact on TRS, Ringing, Attendant, and Built-in Voice Processing Unit BUILT-IN SYSTEM VOICE RING ATTENDANT MODE PROCESSING UNIT Day 1 Day TRS Mode Day 1 Ring Pattern Day 1 Attend. Group Day 1 Message Day 2 Day TRS Mode...
  • Page 41 Section 700 - Operation Chapter 3. System Features Switch Mode Procedure Indication Night 1 Mode 1. Press the ON/OFF key. Intercom dial tone ON/OFF LED lights 2. Enter 762 for the Night 1 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Red Night LED lights Night 2 Mode...
  • Page 42: Automatic Day/night Mode

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Day and Night modes can be assigned to FF keys on a phone. You can switch between Day 1, Day 2, Night, Night 1, and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the System is in the assigned mode.
  • Page 43: Digital Pad

    Section 700 - Operation Chapter 3. System Features Digital Pad Description Digital pad settings allow adjustment of call levels for different call types. There are 29 pad classes in the System. For pad class, a volume adjustment is assigned for a connection to any pad class assignment.
  • Page 44: Distinctive Ringing

    Chapter 3. System Features Section 700 - Operation To make a DISA call to an outside number: Action Result 1. From an outside location, enter the DISA trunk number. DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits).
  • Page 45: Door Box

    Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.
  • Page 46: Extension Interface

    • ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include: • 16 Button Standard Telephone in Gray (VB-44210G) and Black (VB-44210B) •...
  • Page 47: Analog Device Capability

    Section 700 - Operation Chapter 3. System Features Analog Device Capability The System supports analog telephone devices. These devices include fax machines, answering machines, cordless telephones, computer modems as well as standard rotary and push button telephones. This provides full flexibility in configuring the System. Hardware Requirements •...
  • Page 48: Flexible Numbering Plan

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Flexible Numbering Plan Description The System provides flexible numbering for feature access special numbers and extension numbers. The dialing plan allows settings for digits dialed at dial tone, digits dialed at ringback tone, digits dialed at busy tone, two patterns of feature codes dialed at dial tone, two patterns of feature codes dialed at ringback tone, and two patterns of feature codes dialed at busy tone.
  • Page 49: Hunting Groups

    Section 700 - Operation Chapter 3. System Features Related Programming • Considerations • Hunting Groups Description Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.
  • Page 50: Switch Back Hunt Group

    Chapter 3. System Features Section 700 - Operation Switch Back Hunt Group Switch Back Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group.
  • Page 51: Internal Hold Tone

    Section 700 - Operation Chapter 3. System Features • The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • Hunt groups support the following call types: •...
  • Page 52: Memory Backup

    Chapter 3. System Features Section 700 - Operation • 480-port system: ...1 to 60 MCO tenant groups • 576-port system: ...1 to 72 MCO tenant groups Hardware Requirements • Related Programming • FF1-3: MCO Incoming/Outgoing • FF5-2: MCO Outgoing Trunk Assignments •...
  • Page 53: Music-on-hold

    Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Name Assignments...
  • Page 54 Chapter 3. System Features Section 700 - Operation Operation To set extension names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the * key. 4.
  • Page 55 Section 700 - Operation Chapter 3. System Features Example 1. Large-display phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a.
  • Page 56 Chapter 3. System Features Section 700 - Operation Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
  • Page 57: Speed Dial Name Assignments

    Section 700 - Operation Chapter 3. System Features b. Press the third FF key from the left on the bottom row. Hardware Requirements • Related Programming • Considerations • Extension names can be up to 10 characters in length. • The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features.
  • Page 58 Chapter 3. System Features Section 700 - Operation Action Result 3. Press the * key. A B C D E F P80 displays (where P80 = 4. Enter 0 for the PSD Name Assignment mode. PSD bin 80) A B C D E F PXX displays (where PXX 5.
  • Page 59: Network Facilities

    Section 700 - Operation Chapter 3. System Features Action Result 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 55.) • If using a small-display phone press the appropriate one-touch key.
  • Page 60: Network Call Transfer

    Chapter 3. System Features Section 700 - Operation • Network paging • Network call routing • Tandem calling For more information on System Networking, see the System Networking Reference Manual. Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network.
  • Page 61: Non-blocking Architecture

    Section 700 - Operation Chapter 3. System Features Non-Blocking Architecture Description The System is totally non-blocking. All extension and outside lines are available for use at the same time. Hardware Requirements • The CPC96 supports up to 96 ports. The CPC288 supports up to 288 ports and should be combined with time switch card TSW288.
  • Page 62: Programming Devices

    Chapter 3. System Features Section 700 - Operation powered down or out of service. The System therefore continues to operate without interruption for most maintenance functions. A limited number of items such as the replacement of some common control circuit cards requires the system to be powered down.
  • Page 63: Ringing Modes

    Section 700 - Operation Chapter 3. System Features Related Programming • Considerations • Ringing Modes Description The System supports multiple types of CO ringing including the following: • Day 1/Day 2/Night Ringing • Day 1/Day 2/Night Delayed Ringing • DID Day/Night Ringing •...
  • Page 64: Day 1/ Day 2/night Delayed Ringing

    Chapter 3. System Features Section 700 - Operation Day 1/ Day 2/Night Delayed Ringing CPC-96, CPC-288, and CPC-576 All Versions Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Delayed ringing destinations can be set for Day 1, Day 2 and Night modes.
  • Page 65: Busy Lamp Field Ringing

    Section 700 - Operation Chapter 3. System Features Considerations • Call Forwarding takes priority over DID Busy/Delayed Ringing • If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID Busy/Delay Ringing destination.
  • Page 66: Alarm Ringing

    Chapter 3. System Features Section 700 - Operation Related Programming • FF11-02: Slide/Alarm Ringing Timer • FF2: Trunk setting (Slide Ringing) • FF4: FF Key Assignment (Direct Line Key) Considerations • Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time.
  • Page 67 Section 700 - Operation Chapter 3. System Features Various types of information are reported on the SMDR record and each type of information occupies a set position in the SMDR format (See Figure 1 on page 68.) One type of information is the “condition code”...
  • Page 68 Chapter 3. System Features Section 700 - Operation Figure 1. Output data format )RUPDW#&4 7#002''#++=00=66#++=00=66#1111#7777#GGGGGGGGGGGGGGGGGGGGGGGG#DDDDDDDDDD#YYYYY )RUPDW#&5 7#002''#++=00=66#++=00=66#1111#7777#GGGGGGGGGGGGGGGGGGGGGGGG#DDDDDDDDDD#YYYY GGGGGGGGGGGGGGGG#FFFFFFFF PP=VV < Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: Transfer outgoing call / W: Closed Numbering call) Call start time (MM=01 to 12 / DD=01 to 31 / HH=00 to 23 / MM=00 to 59 / SS=00 to 59)
  • Page 69: Toll Restriction Service

    Section 700 - Operation Chapter 3. System Features • FF1-009: SMDR Output Format Hardware Requirements • A printer or external call accounting system is required to receive SMDR data. Considerations • A call must be answered to generate SMDR data (e.g., answered by voice mail, call pickup, etc.) •...
  • Page 70: Trunk Access Groups

    Chapter 3. System Features Section 700 - Operation Trunk Access Groups Description Trunks can be placed in trunk groups. When a trunk group is accessed, the System automatically selects an open trunk from the group. Operation To access a trunk group: Action Result 1.
  • Page 71: Virtual Port Used For Floating Hold

    Section 700 - Operation Chapter 3. System Features Virtual extensions provide a mechanism for ringing multiple phones simultaneously. For instance, a Direct Inward Dialing (DID) entry can only be set to ring to one extension number. However, if the DID is set to ring a virtual extension and the virtual extension is assigned to ring keys on multiple extensions, the DID will ring the multiple extensions.
  • Page 72: Answer Supervision For Voice Mail

    Chapter 3. System Features Section 700 - Operation Answer Supervision for Voice Mail Description This feature allows the DBS 576 to send an answer signal to third-party Voice Mail systems. Without this feature a third-party Voice Mail cannot receive a signal indicating that a DBS DBS 576 extension has answered.
  • Page 73: Did/dnis/ddi Voice Mail Id Code

    Section 700 - Operation Chapter 3. System Features To clear the ID Code: Action Result 1. Go offhook or press ON/OFF key. Enter V.M. ID displays 2. Dial the Call Forward ID Code (default = 715) Cleared V.M. ID displays 3.
  • Page 74: Disconnect Signal

    Chapter 3. System Features Section 700 - Operation Disconnect Signal Beginning with CPC Version 2.0, either busy tone or silence can be sent to a third-party voice mail system when the caller hangs up. Hardware Requirements • Related Programming • Considerations •...
  • Page 75: Voice Mail Transfer Key

    Section 700 - Operation Chapter 3. System Features Hardware Requirements • Related Programming • Considerations • Voice Mail Transfer Key Description The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through system programing.
  • Page 76 Chapter 3. System Features Section 700 - Operation Action Result 3. Press the DSS/BLF key, dial an extension number or select the extension from the extension directory on the large dis- play telephone. 4. Replace the handset or press the RELEASE, ON/OFF, or PROG key.
  • Page 77: Chapter 4. User Maintenance

    Chapter 4. User Maintenance This chapter contains detailed descriptions of the following System maintenance topics and features: Topic Page Introduction About User Programming Set System Date/Time/Day Set Personal Speed Dial Numbers Set Personal Speed Dial Names Set System Speed Dial Numbers Set System Speed Dial Names Set System Speed Dial Index Set Extension Names...
  • Page 78: Introduction

    Chapter 4. User Maintenance Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: •...
  • Page 79: Set System Date/time/day

    Section 700 - Operation Chapter 4. User Maintenance Moves to Extension Name menu Moves to Verified ID Code menu Moves to Call Forward ID Code menu Moves to Message Key ID Code menu Moves to System Mode menu Moves to Walking /Station Lock TRS Moves to TRF of CWRD FF10 Moves to CID Logging Ext.
  • Page 80: Set Personal Speed Dial Numbers

    Chapter 4. User Maintenance Section 700 - Operation Action Result 4. Enter the year (two characters), month (two characters), and day (two characters). Note: To clear an entry or existing data, press the FLASH key. 5. Press the HOLD key. :HHMM Time displays 6.
  • Page 81: Hardware Requirements

    Section 700 - Operation Chapter 4. User Maintenance Operation To set PSD numbers: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 79.) 2.
  • Page 82: Set Personal Speed Dial Names

    Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Names Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 191 for a Digital Key Telephone, “Personal Speed Dial” on page 255 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial”...
  • Page 83 Section 700 - Operation Chapter 4. User Maintenance Action Result 14. Press the HOLD key to store the entry. Next PSD bin number displays 15. To set additional PSD names, press the volume up and Desired PSD bin number displays down key or press the HOLD key to move to the desired PSD.
  • Page 84 Chapter 4. User Maintenance Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. Example 2.
  • Page 85 Section 700 - Operation Chapter 4. User Maintenance Refer to the following diagram to determine which one-touch key to press. a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
  • Page 86: Set System Speed Dial Numbers

    Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Set System Speed Dial Numbers Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 194 for a Digital Key Telephone, “System Speed Dial”...
  • Page 87: Set System Speed Dial Names

    Section 700 - Operation Chapter 4. User Maintenance Action Result -SSDXXX XXX displays (where 7. Press the HOLD key. XXX = SSD bin number) 8. Enter the SSD digits to be dialed. Note: Press the FLASH key to clear an entry or any exist- ing data.
  • Page 88 Chapter 4. User Maintenance Section 700 - Operation Action Result 8102- 3. Press the HOLD key. SSD Assignment displays 4. Enter 1. 5. Press the HOLD key. SSD Name displays Enter SSD # displays 6. Press the HOLD key. 7. Enter the SSD bin number (00-79 or 000-799). 8.
  • Page 89: Set System Speed Dial Index

    Section 700 - Operation Chapter 4. User Maintenance Considerations • Set System Speed Dial Index Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 194 for a Digital Key Telephone, “System Speed Dial” on page 256 for a Digital Single Line Telephone (DSLT), and “System Speed Dial”...
  • Page 90: Set Extension Names

    Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired SSD name. Note: Press the FLASH key to clear the entire entry. 12. Press the HOLD key to store the entry. Next SSD index number displays 13.
  • Page 91 Section 700 - Operation Chapter 4. User Maintenance Action Result 4. Press the HOLD key. EXT Number/Name displays Enter EXT # displays 5. Press the HOLD key. 6. Dial the extension number. A B C D E F XXX displays (where 7.
  • Page 92: Set Verified Account Codes

    Chapter 4. User Maintenance Section 700 - Operation Set Verified Account Codes Description (For a description of Verified Account Codes, see “Verified Account Codes” on page 123.) You can enter up to 500 Verified Account codes. The System will store them in memory as valid codes.
  • Page 93: Set Call-forward Id Codes For Voice Mail

    Section 700 - Operation Chapter 4. User Maintenance Action Result 12. To add additional Verified Account numbers, press the vol- Desired Verified Account table number ume up or down key or press the HOLD key to move to the displays desired Verified Account table number.
  • Page 94: Set Message Key Id Code

    Chapter 4. User Maintenance Section 700 - Operation Action Result 5. Dial the extension number. CF-ID EXT XXX displays (where 6. Press the HOLD key. XXX = extension number) 7. Enter the Call Forward ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).
  • Page 95 Section 700 - Operation Chapter 4. User Maintenance Operation To set the Message Key ID code: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 79.) 2.
  • Page 96: Set Mode Schedule

    Chapter 4. User Maintenance Section 700 - Operation Set Mode Schedule Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 42.) You can set the System to automatically enter None, Day 1, Day 2, Night, Night (1), or Night (2) modes based upon mode patterns.
  • Page 97 Section 700 - Operation Chapter 4. User Maintenance Action Result 12. Press the AUTO key to exit the entry mode. Mode Schedule displays 13. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR...
  • Page 98: Set Special Day Mode

    Chapter 4. User Maintenance Section 700 - Operation Set Special Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 42.) You can specify up to 20 special days for the System. For each special day, you can specify up to 5 modes settings.
  • Page 99 Section 700 - Operation Chapter 4. User Maintenance Action Result 14. Repeat steps 7-13 until all Special Day modes are set. (Up to 20 special days may be entered.) Note: The entry positions are listed in Table 11. 15. Press the AUTO key to exit the entry mode. Mode Special Day displays 16.
  • Page 100 Chapter 4. User Maintenance Section 700 - Operation 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1033 Special Day 4...
  • Page 101 Section 700 - Operation Chapter 4. User Maintenance 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1077 Special Day 8...
  • Page 102 Chapter 4. User Maintenance Section 700 - Operation 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1121 Special Day 12...
  • Page 103 Section 700 - Operation Chapter 4. User Maintenance 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1165 Special Day 16...
  • Page 104: Set Exception Day Mode

    Chapter 4. User Maintenance Section 700 - Operation 8107-1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1209 Special Day 20...
  • Page 105 Section 700 - Operation Chapter 4. User Maintenance Action Result 5. Press the HOLD key. Mode Except Day displays :MMDD 6. Press the HOLD key. PTN 1 Start Day displays 7. Enter the start date by month (two characters) and day (two characters) for Exception Period 1.
  • Page 106: Set Day Of Week Mode

    Chapter 4. User Maintenance Section 700 - Operation Table 12. Exception Days 8107-2 (200-211) Hold (MMDD) Hold EXCEPTION DAYS: 200=Start - Exception Day 1 201=End - “ “ Month/Day of Exception Days 202=Start - Exception Day 2 (Start or End) 203=End - “...
  • Page 107 Section 700 - Operation Chapter 4. User Maintenance Action Result 8107- 3. Press the HOLD key. System Mode displays 4. Enter 3. 5. Press the HOLD key. D of Week PTN displays 6. Press the HOLD key. 1st SUN Pattern displays 7.
  • Page 108: Set Walking Trs Codes

    Chapter 4. User Maintenance Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Set Walking TRS Codes Description You can assign Walking TRS Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Action Result 1.
  • Page 109: Set Call Forward Busy Destination Extension

    Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • Related Programming • Considerations • Set Call Forward Busy Destination Extension Description You can assign a Call Forward Busy Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone:...
  • Page 110: Set Call Forward No Answer Destination Extension

    Chapter 4. User Maintenance Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Set Call Forward No Answer Destination Extension Description You can assign a Call Forward No Answer Destination Extension for each extension. This is typically used for forwarding calls to voice mail.
  • Page 111: Set Caller Id Logging Extensions

    Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • Related Programming • Considerations • Set Caller ID Logging Extensions Description You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows:1 Total Number of Number of Cabinets Call Log Extensions...
  • Page 112: Set Send Text Messages

    Chapter 4. User Maintenance Section 700 - Operation Action Result 9. To set CID Log for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 6-8 until all extension are entered. 11.
  • Page 113 Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Enter the Message number (0-9). 8. Press the HOLD key. A B C D E F displays (where X = Send Text Message number) 9. Enter the Text Message (up to 15 characters): •...
  • Page 114: Set Text Message Replies

    Chapter 4. User Maintenance Section 700 - Operation Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode.
  • Page 115: Set Absence Messages

    Section 700 - Operation Chapter 4. User Maintenance Action Result 13. To set additional text Messages, press the volume up or Desired text message displays down key or press the HOLD key to move to the desired Send Text Message. 14.
  • Page 116 Chapter 4. User Maintenance Section 700 - Operation Action Result 7. Enter the Absence Message (up to 15 characters): • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 83.) •...
  • Page 117: Chapter 5. Key Telephone Features

    Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone Absence Message Account Codes Non-Verified Account Codes...
  • Page 118 Chapter 5. Key Telephone Features Section 700 - Operation Topic Page Display Information Large Display Phone Small Display Phone Changing the Display Contrast Do-Not-Disturb DP to DTMF Signal Conversion DSS/72 Console EM/24 Console Flash Flexible Function Keys Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Hot Line...
  • Page 119 Section 700 - Operation Chapter 5. Key Telephone Features Topic Page Station Lockout Timed Reminder Call Trunk Access CO Line Key Trunk Access Direct Trunk Access MCO Line Preference MCO Trunk Access Trunk Queuing Universal Night Answer to Page Variable Mode Voice Recognition Volume Control Walking TRS Class of Service...
  • Page 120: Key Telephone

    Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
  • Page 121 Section 700 - Operation Chapter 5. Key Telephone Features Table 14. Absence Messages Message No. Message Text Message No. Message Text In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8 Another Office Absence_No_9 Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input...
  • Page 122: Account Codes

    Chapter 5. Key Telephone Features Section 700 - Operation • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. • If a message code number that has not been programmed is selected, “Absence No.n,”...
  • Page 123: Non-verified Account Codes

    Section 700 - Operation Chapter 5. Key Telephone Features Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
  • Page 124: Attendant Group Calls

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 5. Press a vacant CO key or enter a trunk access code. CO Key LED lights 6. Dial the phone number. Dialed phone number displays Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
  • Page 125: Auto Repeat Dial

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Call Attendant displays 2. Enter the attendant pilot number (default = 0). Hardware Requirements •...
  • Page 126: Background Music

    Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music CPC-96, CPC-288, and CPC-576 All Versions Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
  • Page 127: Busy Override

    Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
  • Page 128: Callback Request

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 2. Dial the extension number. • Dialed extension number displays • Busy tone 3. Enter the Busy Override code (default = 9). • Alert tone sounds to both extensions (System programming required) •...
  • Page 129: Call Forwarding

    Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter the Callback Request code (default = 3). Ringback tone 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free To respond to a callback request: Action Result...
  • Page 130: Call Forwarding-all Calls

    Chapter 5. Key Telephone Features Section 700 - Operation Call Forwarding-All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. Operation To set Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 131: Call Forwarding - No Answer

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To set Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722. •...
  • Page 132: Call Forwarding-all Calls And Do-not-disturb

    Chapter 5. Key Telephone Features Section 700 - Operation Operation To set Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723. •...
  • Page 133: Call Hold

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To cancel Call Forwarding-All Calls and DND:. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the CF-All/DND Clear code (default = 7**). 3.
  • Page 134: System Hold

    Chapter 5. Key Telephone Features Section 700 - Operation • Exclusive Hold • Broker’s Hold • Station Call Park System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call.
  • Page 135: Floating Hold

    Section 700 - Operation Chapter 5. Key Telephone Features • FF1-0-03: Extension COS (Hold Key Operation) • FF1-2: Dial Plan Considerations • Floating Hold Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension that has an FF key assigned to the same Floating Hold orbit where the call is held.
  • Page 136: Exclusive Hold

    Chapter 5. Key Telephone Features Section 700 - Operation • FF4: FF-Key Feature Assignment Considerations • The number of floating hold orbits available may very depending on the Station/Floating Park Hold Pickup setting (FF1-0-02-0025). The call pickup access code can be set to *9 (default). The “*9”...
  • Page 137: Broker's Hold

    Section 700 - Operation Chapter 5. Key Telephone Features Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. Operation To place a call on Broker’s Hold: Action Result 1.
  • Page 138 Chapter 5. Key Telephone Features Section 700 - Operation To retrieve a call parked at the originating extension from another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter Park EXT # displays 2.
  • Page 139: Call Pickup

    Section 700 - Operation Chapter 5. Key Telephone Features • No more than one Call Park Answer key may be assigned to a single telephone. • A Call Park Answer key may not be assigned to the EM/24 or DSS/72 console. •...
  • Page 140 Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default Extension number or outside phone num- = 701).
  • Page 141: Extension Direct Pickup

    Section 700 - Operation Chapter 5. Key Telephone Features Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension. Operation To use Extension Direct Pickup: Action Result 1.
  • Page 142: Trunk Direct Pickup

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-2: Dial Plan • FF5-3: MCO-Inbound Trunk Group Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action Result...
  • Page 143: Unsupervised Transfer

    Section 700 - Operation Chapter 5. Key Telephone Features To supervise the transfer of a call to another extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 144: Camping A Call Onto A Busy Extension

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 2. Dial the extension number to which the call is to be trans- ferred. 3. Complete the transfer: • If On-Hook transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key. •...
  • Page 145: Caller Id Call Log

    Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Onhook Transfer at Ringback) • FF1-0-03: Extension COS (Onhook Transfer at Talk) • FF1-0-03: Extension COS (Onhook Transfer at Camp-on) • FF1-0-03: Extension COS (Trunk-to-trunk On-hook Transfer Restriction) Considerations •...
  • Page 146: Call Log Operation On A Small Display Key Telephone

    Chapter 5. Key Telephone Features Section 700 - Operation Table 15. Call log maximums Call Log Maximums Maximum Maximum number of extensions with Call Log 20 per cabinet Number of log entries that can be stored for an extension. (After the call log fills with 10 entries, each additional entry overwrites the oldest log entry.) The Call Log stores information for Caller ID calls that ring a phone.
  • Page 147: Call Log Operation On A Large Display Key Telephone

    Section 700 - Operation Chapter 5. Key Telephone Features To outdial from the Call Log: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. 3.
  • Page 148 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
  • Page 149: Camp-on (call Waiting)

    Section 700 - Operation Chapter 5. Key Telephone Features To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
  • Page 150 Chapter 5. Key Telephone Features Section 700 - Operation automatically connected to the new call. The called party can also press the HOLD key to place the first call on hold and then answer the waiting call. The System provides two types of call waiting: •...
  • Page 151 Section 700 - Operation Chapter 5. Key Telephone Features Action Result • Wait XXX displays (where XXX = 2. Dial the extension number. extension number/name) • Called party hears alert tone from the speaker. • Calling party hears ringback tone 3.
  • Page 152: Conference Calls

    Chapter 5. Key Telephone Features Section 700 - Operation To answer a Camp-on (Call Waiting) signal: Action Result 1. Replace the handset or press the ON/OFF key. 2. Lift the handset or press the ON/OFF key again to be con- •...
  • Page 153 Section 700 - Operation Chapter 5. Key Telephone Features • 3 extensions • 2 extensions and 1 CO line • 1 extension and 2 CO lines Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your Extension number, outside line number, current call.
  • Page 154: Directory Numbers

    Chapter 5. Key Telephone Features Section 700 - Operation To remove a Busy Tone (Hang up) from an 8-party conference (Version 2.1 and higher): Action Result 1. During an conference with more than 3 parties, press The other party is placed on hold. CONF + (n) (where n is the number 1-7 for the conference parties) to individually select a conference party.
  • Page 155 Section 700 - Operation Chapter 5. Key Telephone Features When a DN is assigned to an FF key on another telephone, it is considered a Non-Primary Directory Number (NPDN). Up to three NPDN appearances of the same DN may be assigned to keys on a telephone.
  • Page 156 Chapter 5. Key Telephone Features Section 700 - Operation To receive a call to a Directory Number (PDN or NPDN): Action Result 1. If ringing, go off-hook or press the green blinking PDN or The PDN or NPDN key lights. NPDN key.
  • Page 157: Display Information

    Section 700 - Operation Chapter 5. Key Telephone Features Action Result 4. If desired, wait until the PDN Extension answers and intro- duce the call. 5. Hang up. Hardware Requirements • Related Programming • FF4-0-: FF Keys (PDN and NPDN Assignment) •...
  • Page 158: Large Display Phone

    Chapter 5. Key Telephone Features Section 700 - Operation • Trunk number • Trunk name Display telephones can also display Personal Speed Dial (PSD) Directories, System Speed Dial (SSD) Directories, and Extension Directories, along with various other information such as the Set/Cancel status of different features and callback messages from other extensions.
  • Page 159: Small Display Phone

    Section 700 - Operation Chapter 5. Key Telephone Features Function Ext Allows you to assign frequently used telephone features for easy access. Most items found under Function System can be assigned to the Function Ext area, in any order you desire. (For additional information, see Section 400 - Programming.) Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes...
  • Page 160: Do-not-disturb

    Chapter 5. Key Telephone Features Section 700 - Operation Do-Not-Disturb CPC-96, CPC-288, and CPC-576 All Versions Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension.
  • Page 161: Dp To Dtmf Signal Conversion

    Section 700 - Operation Chapter 5. Key Telephone Features To cancel DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter DND EXT # displays 2. Enter the DND Cancel by Other Phone code (default = 750). DND Cleared displays 3.
  • Page 162: Dss/72 Console

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) • FF2: DP to DTMF (Incoming) Considerations • DSS/72 Console CPC-96, CPC-288, and CPC-576 All Versions Description The DSS/72 console is a 72-key console that can be attached to a key telephone. The 72 keys on the DSS/72 can be programmed as Direct Station Select (DSS) keys for internal lines.
  • Page 163: Flash

    Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • VB-44310 Related Programming • FF4: FF Key Assignment Considerations • Flash CPC-96, CPC-288, and CPC-576 All Versions Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH or PROG key.
  • Page 164: Flexible Function Keys

    Chapter 5. Key Telephone Features Section 700 - Operation Flexible Function Keys CPC-96, CPC-288, and CPC-576 All Versions Description You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and EM/24 consoles. All keys not already assigned as line or speed dialing keys are available for programming.
  • Page 165 Section 700 - Operation Chapter 5. Key Telephone Features To assign Flexible Feature Codes to an FF key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone F displays 2. Press the PROG key. Enter Function# displays 3.
  • Page 166 Chapter 5. Key Telephone Features Section 700 - Operation Considerations • If a new code is programmed into a key, the previously programmed code is erased. • FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made.
  • Page 167 Section 700 - Operation Chapter 5. Key Telephone Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) BLF/DSS-No Ring 83+ (Extension 0-9999) 2-Way Box for Cabinet 1 61 + (box no.) 2-Way Box for Cabinet 2 62 + (box no.)
  • Page 168 Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Call Forward (No Answer): Set 71 + (Extension 0-9999) 723 + (Extension 0-9999) ∗12 Call Forward (No Answer): Clear...
  • Page 169 Section 700 - Operation Chapter 5. Key Telephone Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) ∗ Program Key ∗ Recall - Flash Key ∗...
  • Page 170: Handsfree Answerback

    Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Walking TRS Key ANY Key *8 + (Up to 4 digits 0 - 9, #, or *) Note: The following feature keys were added with Version 2.0 Station Lockout Set (Own Ext.) *#01...
  • Page 171: Handsfree Operation

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To answer calls using Handsfree Answerback: Action Result 1. When the intercom call arrives, confirm that the MUTE LED is off. (If it is lit, press the MUTE key to turn it off.) 2.
  • Page 172: Headset Operation

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • Considerations • Headset Operation CPC-96, CPC-288, and CPC-576 All Versions Description Headset Operation allows you to handle calls with a headset instead of with the handset or speakerphone. Operation To answer calls using the Headset Operation: Note: If Headset mode is already on, the following procedure turns it off.
  • Page 173: Hot Dial Pad

    Section 700 - Operation Chapter 5. Key Telephone Features Hot Dial Pad CPC-96, CPC-288, and CPC-576 1.3 Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook. Extensions with the Hot Dial Pad enabled can initiate calls by pressing any of the numeric keys (0-9).
  • Page 174: Intercom Calling

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF5-5: Hot Line Considerations • Intercom Calling CPC-96, CPC-288, and CPC-576 All Versions Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. •...
  • Page 175: Last Number Redial

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • The Handsfree Answerback feature can be used to respond to only voice calls from other extensions - not tone calls. • Both the called and calling parties must belong to an Extension COS that allows Voice Calling. Last Number Redial CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 176: Dss/blf Appearances

    Chapter 5. Key Telephone Features Section 700 - Operation • Direct Station Select (DSS) / Busy Lamp Field (BLF) Appearances • Direct Line (DL) Appearances • MCO Line Appearance DSS/BLF Appearances When a DSS/BLF key is programmed, it automatically provides one-touch dialing and DSS and BLF for the assigned extension numbers.
  • Page 177: Direct Line Appearances

    Section 700 - Operation Chapter 5. Key Telephone Features To make an intercom call using the DSS/BLF key: Action Result 1. Press the flashing DSS/BLF key. To pick up a call on a DSS/BLF key: Action Result 1. Go off-hook or press the flashing DSS/BLF key. Hardware Requirements •...
  • Page 178: Multi-co (mco) Appearances

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF4: Key Assignment Considerations • Multi-CO (MCO) Appearances CPC-96, CPC-288, and CPC-576 All Versions Description You can make and receive CO line calls using a Multi-CO (MCO) key. Each extension can have up to 5 MCO keys.
  • Page 179: Message Key

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Press the MCO key that flashes red to answer an outside call. • If you are already on a call appearing on an MCO key and you press another MCO key, a line on the other MCO key is selected and the first call is dropped.
  • Page 180: Message Waiting / Callback

    Chapter 5. Key Telephone Features Section 700 - Operation • If more than one callback message has been received, pressing the MSG key performs auto- callback in the order received. • The MSG key works only when the phone is idle or receiving internal dial tone. •...
  • Page 181: Mute Function

    Section 700 - Operation Chapter 5. Key Telephone Features To cancel a callback message: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone MSG Cleared displays 2. Enter the Callback Request Cancel code (default = *5) or press the MSG key if using a large-display phone.
  • Page 182: Offhook Monitor

    Chapter 5. Key Telephone Features Section 700 - Operation To block outgoing audio using the Microphone Mute: Action Result 1. During a handset call, press the MUTE FF key Outgoing audio is blocked through phone’s microphone 2. To turn Mute off, press the MUTE FF key again. Hardware Requirements •...
  • Page 183: Offhook Signaling

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Offhook Monitor is available on 44-Series phones only. • Offhook Monitor can be disabled system-wide. Offhook Signaling CPC-96, CPC-288, and CPC-576 All Versions Description Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped-on.
  • Page 184: Offhook Voice Announce

    Chapter 5. Key Telephone Features Section 700 - Operation Offhook Voice Announce All Versions Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement that only the called party can hear. You can also transfer a held call to a busy extension after making the announcement using this feature.
  • Page 185 Section 700 - Operation Chapter 5. Key Telephone Features To transfer a call using OHVA: Action Result 1. Press the HOLD key to put the current call on hold. Current call on hold 2. Dial the extension number to which the call is being trans- Busy signal ferred.
  • Page 186: One-touch Keys

    Chapter 5. Key Telephone Features Section 700 - Operation Considerations • The held call is transferred as soon as the extension sending the OHVA hangs up. • If the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA by transfer recall timer.
  • Page 187 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key. To chain 2 to 6 SSD numbers to a single one-touch key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 188: Onhook Dialing

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the one-touch key to be checked. Programmed data displays 4. Replace the handset or press the ON/OFF key. Hardware Requirements • Related Programming • FF8-1: PSD Numbers •...
  • Page 189: Paging

    Section 700 - Operation Chapter 5. Key Telephone Features Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
  • Page 190: Reset Call

    Chapter 5. Key Telephone Features Section 700 - Operation • An extension can belong to more than one paging group. • Only one page may be performed at a time. If you attempt to make a page while another extension is paging, you will receive a busy signal unless your system allows Paging Override. Reset Call CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 191: Speed Dialing

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To answer a call using Ringing Line Preference: Action Result 1. Lift the handset or press the ON/OFF key. Hardware Requirements • Related Programming • FF3 (Extensions): Ringing Line Preference by Handset. •...
  • Page 192 Chapter 5. Key Telephone Features Section 700 - Operation Operation To assign PSD numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710).
  • Page 193 Section 700 - Operation Chapter 5. Key Telephone Features To delete a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710).
  • Page 194: System Speed Dial

    Chapter 5. Key Telephone Features Section 700 - Operation Indicates that the digits that follow are either a feature access code or an extension number. (Not needed if your System is set for Intercom Level.) See Note below. ** Indicates that the digits that follow are for an outside number and the System should seize the next available trunk when dialing.
  • Page 195 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete the call and replace the handset or press the ON/ OFF key. To check an SSD number: Action Result 1.
  • Page 196: Speed Dial Linking

    Chapter 5. Key Telephone Features Section 700 - Operation • The System can be programmed to allow SSD numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 6 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters.
  • Page 197: Speed Dial Name Assignments

    Section 700 - Operation Chapter 5. Key Telephone Features To manually link speed dial keys together: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. 3. If you are using a PSD number, press the one-touch key for the first part of the number.
  • Page 198 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 6. Enter the extension name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 199.) • If using a small-display phone press the appropriate one-touch key.
  • Page 199 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 9. Use the bottom row of FF keys to select a single letter. • See “Example 1. Large-display phone” on page 199. • See “Example 2. Small-display phone” on page 200. Notes: •...
  • Page 200 Chapter 5. Key Telephone Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r...
  • Page 201 Section 700 - Operation Chapter 5. Key Telephone Features b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. Hardware Requirements •...
  • Page 202: Station Lockout

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (User Log-in) • FF3: Extension COS • FF8-1: SSD & PSD Considerations • The ability to assign SSD names is allowed/restricted to anyone with a COS that allows access to User Maintenance features.
  • Page 203 Section 700 - Operation Chapter 5. Key Telephone Features To activate Station Lockout feature for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter Lock EXT # displays 2. Enter the Station Lockout for another extension feature code (default = 747).
  • Page 204: Timed Reminder Call

    Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Walking TRS and Station Lockout use the same security code. • You cannot override station lockout using Walking TRS feature. • If you enter an incorrect key code and then try to dial, the phone will issue a busy tone. •...
  • Page 205: Trunk Access

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • An alarm tone (default = 16 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. • To change the Reminder Call, simply enter a new time. •...
  • Page 206: Mco Line Preference

    Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Direct Trunk Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). Dialed number displays 3. Enter the desired trunk number. •...
  • Page 207: Mco Trunk Access

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • You can press the ON/OFF key to get intercom dial tone. MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code.
  • Page 208: Trunk Queuing

    Chapter 5. Key Telephone Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 All Versions Description When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free.
  • Page 209: Universal Night Answer To Page

    Section 700 - Operation Chapter 5. Key Telephone Features Universal Night Answer to Page CPC-96, CPC-288, and CPC-576 Version 2.0 Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.
  • Page 210 Chapter 5. Key Telephone Features Section 700 - Operation Each extension may have customized soft key features available. The customization must be programmed by the dealer. To access the feature beside the soft key, simply press the associated soft key. Operation To enable Variable Mode: Action...
  • Page 211: Voice Recognition

    Section 700 - Operation Chapter 5. Key Telephone Features To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below).
  • Page 212: Volume Control

    Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • Need VB-44224, VB-44101 Related Programming • Considerations • The VB-44224 24-key telephone is required. • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 213: Walking Trs Class Of Service

    Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF3-0: Ring Volume Control Considerations • Extension programming determines whether or not you can set separate volume levels for CO incoming ring tone and intercom ring tone. Walking TRS Class of Service CPC-96, CPC-288, and CPC-576 All Versions Walking TRS Class of Service allows an extension user to “carry”...
  • Page 214: Zip Mode

    Chapter 5. Key Telephone Features Section 700 - Operation Zip Mode CPC-96, CPC-288, and CPC-576 Version 2.1 or higher Zip mode automatically answers calls when operating a Key Telephone in headset mode. Operation To enter or cancel Zip Mode: Action Result 1.
  • Page 215: Chapter 6. Dslt Features

    Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Digital Single Line Telephone Absence Message Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music...
  • Page 216 Chapter 6. DSLT Features Section 700 - Operation Topic Page DP to DTMF Signal Conversion Flash Hot Line Intercom Calling Last Number Redial Message Waiting / Callback Onhook Dialing Offhook Signaling Offhook Voice Announce Paging Meet-Me Answer Reset Call Speed Dialing Personal Speed Dial System Speed Dial Speed Dial Linking...
  • Page 217: Digital Single Line Telephone

    Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 5 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT operation, see the Digital SLT User’s Guide (Section 790). Figure 6. DSLT Absence Message CPC-96, CPC-288, and CPC-576 Version 2.0 Description Extension users can leave text messages related to their phones when they are away.
  • Page 218 Chapter 6. DSLT Features Section 700 - Operation Table 21. Absence Messages Message No. Message Text Displayed on Message No. Message Text Displayed on Called Party’s Key Telephone Called Party’s Key Telephone In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8...
  • Page 219: Account Codes

    Section 700 - Operation Chapter 6. DSLT Features • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting.
  • Page 220: Non-verified Account Codes

    Chapter 6. DSLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
  • Page 221: Attendant Group Calls

    Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Press a vacant CO key or enter a trunk access code. 5. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
  • Page 222: Auto Repeat Dial

    Chapter 6. DSLT Features Section 700 - Operation Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Hardware Requirements • Related Programming •...
  • Page 223: Background Music

    Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music CPC-96, CPC-288, and CPC-576 All Versions Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
  • Page 224: Busy Override

    Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
  • Page 225: Callback Request

    Section 700 - Operation Chapter 6. DSLT Features Considerations • You cannot break in on three-party conference calls. • The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 226: Call Forwarding

    Chapter 6. DSLT Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Callback Request Send) • FF1-0-03: Extension COS (Callback Request Receive) • FF3: Extension COS • FF1-2-03: Dial Plan (Callback Cancel) Considerations • Call Forwarding CPC-96, CPC-288, and CPC-576 All Versions Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
  • Page 227: Call Forwarding - Busy

    Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 228: Call Forwarding - No Answer

    Chapter 6. DSLT Features Section 700 - Operation Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 229: Call Forwarding And Do-not-disturb

    Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 230: Call Hold

    Chapter 6. DSLT Features Section 700 - Operation • FF1-0-03: Extension COS (Call Forward/Other) • FF1-2: Dial Plan Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.For example, extension 220 can only forward to extension 225 if 225 is not forwarded. •...
  • Page 231: Floating Hold

    Section 700 - Operation Chapter 6. DSLT Features To retrieve a call placed on System Hold: Action Result 1. Press the HOLD key. Intercom dial tone To retrieve a held call on a specific trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 232: Exclusive Hold

    Chapter 6. DSLT Features Section 700 - Operation To retrieve a call from Floating Hold: Action Result 1. Enter the Floating Hold Answer feature access code (default = *9). 2. Enter the Floating Hold orbit number (001-576 (CPC 288/ 576), 01-96 (CPC-96) or 001-099 (CPC288/576) or 01-09 (CPC-96)) (See considerations below.) Hardware Requirements •...
  • Page 233: Broker's Hold

    Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive) • FF3-0: Extension COS Assignment Considerations HOLD • Intercom calls will be held as Exclusive when placed on hold by pressing the key.
  • Page 234 Chapter 6. DSLT Features Section 700 - Operation Operation To park a call on this extension: Action Result 1. While on a call, press the HOLD key. • Current call on hold 2. Enter the Call Park Hold access code (default = 771). 3.
  • Page 235: Call Pickup

    Section 700 - Operation Chapter 6. DSLT Features Related Programming • FF1 (System): Extension Park Hold Recall Timer • FF1-0-02: Dial Control for Floating Hold Answer Considerations • You cannot park more than one call at a time. • No more than one Call Park Answer key may be assigned to a single telephone. •...
  • Page 236: Extension Direct Pickup

    Chapter 6. DSLT Features Section 700 - Operation To use Extension Group Pickup - External Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702).
  • Page 237: Trunk Group Pickup

    Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Dial the number of the ringing extension. 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming • FF1-0-02: Intercom Voice Call Pickup •...
  • Page 238: Call Transfer

    Chapter 6. DSLT Features Section 700 - Operation Operation To use Trunk Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system hold) trunk.
  • Page 239: Unsupervised Transfer

    Section 700 - Operation Chapter 6. DSLT Features Action Result 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset or pressing the ON/OFF key. To supervise the transfer of a call to an outside number: Action Result 1.
  • Page 240: Camping A Call Onto A Busy Extension

    Chapter 6. DSLT Features Section 700 - Operation Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 241: Camp-on (call Waiting)

    Section 700 - Operation Chapter 6. DSLT Features Camp-On (Call Waiting) CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the called party. The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call.
  • Page 242: Conference Calls

    Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual Camp-on Send) • FF1-0-03: Extension COS (Manual Camp-on Receive) • FF1-2: Dial Plan • FF3: Extension COS • FF3-0: Auto Camp-on Considerations •...
  • Page 243 Section 700 - Operation Chapter 6. DSLT Features Action Result 5. To add additional parties, repeat steps 1-4 6. To drop out of the conference call, hang up. To establish a two-party private conversation from a 3-party conference (Version 2.1 and higher): Action Result...
  • Page 244: Do-not-disturb

    Chapter 6. DSLT Features Section 700 - Operation • An 8-party conference card supports up to four 8-party conference circuits. However, the card must be placed in cabinet slots 1, 5, or 9 to support more than one 8-party conference circuit (and jumpered accordingly).
  • Page 245: Dp To Dtmf Signal Conversion

    Section 700 - Operation Chapter 6. DSLT Features To cancel DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Cancel by Other Phone code (default = 750). 3.
  • Page 246: Flash

    Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) • FF2: DP to DTMF (Incoming) Considerations • Flash CPC-96, CPC-288, and CPC-576 All Versions Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key.
  • Page 247: Intercom Calling

    Section 700 - Operation Chapter 6. DSLT Features Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result 1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Hardware Requirements •...
  • Page 248: Last Number Redial

    Chapter 6. DSLT Features Section 700 - Operation Action Result 4. Speak when your call is answered 5. Replace the handset or press the ON/OFF key. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Intercom Calling Type) • FF1-0-03: Extension COS (Voice Call Send) •...
  • Page 249: Message Waiting / Callback

    Section 700 - Operation Chapter 6. DSLT Features • FF3: Extension COS Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and CO calls, or CO calls only. Message Waiting / Callback CPC-96, CPC-288, and CPC-576 All Versions Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication...
  • Page 250: Onhook Dialing

    Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Message Wait set/Cancel) • FF1-0-03: Extension COS (Priority Message Wait set/Cancel) • FF1-2: Dial Plan • FF3: Extension COS Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)”...
  • Page 251: Offhook Signaling

    Section 700 - Operation Chapter 6. DSLT Features Offhook Signaling CPC-96, CPC-288, and CPC-576 All Versions Description Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped on. Operation After receiving an offhook signal during a call: Action...
  • Page 252 Chapter 6. DSLT Features Section 700 - Operation Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8). 4.
  • Page 253: Paging

    Section 700 - Operation Chapter 6. DSLT Features Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
  • Page 254: Reset Call

    Chapter 6. DSLT Features Section 700 - Operation • Only one page may be performed at a time. If you attempt to make a page while another extension is paging, you will receive a busy signal. Reset Call CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number.
  • Page 255: Personal Speed Dial

    Section 700 - Operation Chapter 6. DSLT Features • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action...
  • Page 256: System Speed Dial

    Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF8-1: PSD Numbers • FF8-1: PSD Names Considerations • Storing a new number erases any previously stored data. • Speed Dial numbers can contain up to 24 characters. The following table reflects which keys to use.
  • Page 257 Section 700 - Operation Chapter 6. DSLT Features Operation To assign SSD numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). 4.
  • Page 258: Speed Dial Linking

    Chapter 6. DSLT Features Section 700 - Operation • FF8-1-02: SSD Number • FF8-1-02: SSD Name Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 5 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters.
  • Page 259: Station Lockout

    Section 700 - Operation Chapter 6. DSLT Features To manually link speed dials together: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Press the AUTO key, then enter the PSD or SSD bin num- ber.
  • Page 260 Chapter 6. DSLT Features Section 700 - Operation Action Result 3. Enter the Walking TRS/Station Lockout security code. 4. Replace the handset. To activate Station Lockout feature for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout for another extension feature code (default = 747) .
  • Page 261: Timed Reminder Call

    Section 700 - Operation Chapter 6. DSLT Features • FF1-2-02: Feature Codes (Walking TRS/Station Lockout Security Code Changing Code) • FF1-0-19: TRS Class Under Station Lockout • FF8-1-08: Walking TRS/Station Lockout Security Code Considerations • Walking TRS and Station Lockout use the same security code. •...
  • Page 262: Trunk Access

    Chapter 6. DSLT Features Section 700 - Operation Related Programming • Considerations • An alarm tone (default = 60 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. •...
  • Page 263: Mco Trunk Access

    Section 700 - Operation Chapter 6. DSLT Features MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action...
  • Page 264: Trunk Queuing

    Chapter 6. DSLT Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 All Versions Description When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
  • Page 265: Universal Night Answer To Page

    Section 700 - Operation Chapter 6. DSLT Features Universal Night Answer to Page CPC-96, CPC-288, and CPC-576 Version 2.0 Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.
  • Page 266 Chapter 6. DSLT Features Section 700 - Operation Operation To use a Walking Class of Service code: Action Result 1. Lift the handset or press the ON/OFF key of an extension Intercom dial tone other than your own. 2. Enter 87. 3.
  • Page 267: Chapter 7. Slt Features

    Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message...
  • Page 268 Chapter 7. SLT Features Section 700 - Operation Topic Page Last Number Redial Message Waiting / Callback Offhook Signaling Offhook Voice Announce Paging Meet-Me Answer Reset Call Speed Dialing Personal Speed Dial System Speed Dial Speed Dial Linking Station Lockout Timed Reminder Call Trunk Access Direct Trunk Access...
  • Page 269: Absence Message

    Section 700 - Operation Chapter 7. SLT Features Absence Message CPC-96, CPC-288, and CPC-576 Version 2.0 Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected.
  • Page 270: Account Codes

    Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset. Related Programming •...
  • Page 271: Non-verified Account Codes

    Section 700 - Operation Chapter 7. SLT Features Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a Verified Account Code;...
  • Page 272: Attendant Group Calls

    Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming • FF1-0-19: TRS Class for Forced Account Code • FF1-2: Dial Plan •...
  • Page 273: Busy Override

    Section 700 - Operation Chapter 7. SLT Features Operation To call an attendant group: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Hardware Requirements • Related Programming • FF1-2: Dial Plan •...
  • Page 274: Callback Request

    Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-01: Splash Tone (Busy Override) • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-2: Dial Plan • FF3: Extension COS •...
  • Page 275: Call Forwarding

    Section 700 - Operation Chapter 7. SLT Features To cancel a Callback Request (Version 2.0 and higher): Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Callback cancellation code (default = 769). 3. Replace the handset. Hardware Requirements •...
  • Page 276: Call Forwarding - Busy

    Chapter 7. SLT Features Section 700 - Operation Operation To set Call Forwarding-All Calls: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721. • For another extension, enter 741. 3.
  • Page 277: Call Forwarding - No Answer

    Section 700 - Operation Chapter 7. SLT Features Action Result 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward. 4. Enter the destination number: • If forwarding to another extension, dial the extension number.
  • Page 278: Call Forwarding And Do-not-disturb

    Chapter 7. SLT Features Section 700 - Operation Action Result 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 279: Call Hold

    Section 700 - Operation Chapter 7. SLT Features • FF1-2: Dial Plan • FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded. •...
  • Page 280: Floating Hold (retrieve Only)

    Chapter 7. SLT Features Section 700 - Operation To retrieve a held call on a specific trunk: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number. Hardware Requirements •...
  • Page 281: Exclusive Hold

    Section 700 - Operation Chapter 7. SLT Features Considerations • The number of floating hold orbits available may very depending on the Station/Floating Park Hold Pickup setting (FF1-0-02-0005). The call pickup access code can set to *9 (default). The “*9” access code operates as follows: System Size Virtual Line Number and Operation 01-09 Floating Hold pick up...
  • Page 282: Call Park

    Chapter 7. SLT Features Section 700 - Operation Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Hookflash. First call on hold 3. Pick up the second call. 4. Hookflash. Second call on hold, first call retrieved Hardware Requirements •...
  • Page 283 Section 700 - Operation Chapter 7. SLT Features To retrieve a call parked at the originating extension from another extension: Action Result 1. Lift the handset Intercom dial tone 2. Enter the Call Park Answer/Other Ext. access code (default = 773). OR...
  • Page 284: Call Pickup

    Chapter 7. SLT Features Section 700 - Operation Call Pickup CPC-96, CPC-288, and CPC-576 All Versions Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
  • Page 285: Extension Direct Pickup

    Section 700 - Operation Chapter 7. SLT Features To use Specified Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703). 3. Enter the number of the call pickup group (01-72) where the call is ringing.
  • Page 286: Trunk Group Pickup

    Chapter 7. SLT Features Section 700 - Operation Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2.
  • Page 287: Call Transfer

    Section 700 - Operation Chapter 7. SLT Features Considerations • Calls on exclusive hold cannot be picked up. Call Transfer CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised.
  • Page 288: Camping A Call Onto A Busy Extension

    Chapter 7. SLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, hookflash to place the call on hold. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 289: Camp-on (call Waiting)

    Section 700 - Operation Chapter 7. SLT Features Considerations • On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service (COS). • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension.
  • Page 290: Conference Calls

    Chapter 7. SLT Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-On (Call Waiting) code (default = 2). • Called party hears alert tone •...
  • Page 291 Section 700 - Operation Chapter 7. SLT Features You simply have to place the current call on hold, dial the next party and press the CONF key. No different operation or access code is required to add additional parties to the call. When no optional conference card is installed, the system supports the following types of three-party conference calls: •...
  • Page 292: Do-not-disturb (dnd)

    Chapter 7. SLT Features Section 700 - Operation Do-Not-Disturb (DND) CPC-96, CPC-288, and CPC-576 All Versions Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension.
  • Page 293: Flash Send

    Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-0-03: Extension COS (DND Set/Clear) • FF1-0-03: Extension COS (DND Set/Clear Other) •...
  • Page 294: Hot Line

    Chapter 7. SLT Features Section 700 - Operation Hot Line CPC-96, CPC-288, and CPC-576 All Versions Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action...
  • Page 295: Last Number Redial

    Section 700 - Operation Chapter 7. SLT Features Action Result 3. If your extension is set for tone calling and you want to make a voice call, enter 1. Or, if your extension is set for voice call and you want to make a tone call, enter 1.
  • Page 296: Offhook Signaling

    Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Intercom Redialing) • FF3: Extension COS Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and CO calls or CO calls only. Offhook Signaling CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 297: Offhook Voice Announce

    Section 700 - Operation Chapter 7. SLT Features Offhook Voice Announce CPC-96, CPC-288, and CPC-576 All Versions Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement. Operation To make an OHVA : Action...
  • Page 298 Chapter 7. SLT Features Section 700 - Operation Operation To leave a message waiting indication: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Ring or busy tone 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4).
  • Page 299: Paging

    Section 700 - Operation Chapter 7. SLT Features Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
  • Page 300: Reset Call

    Chapter 7. SLT Features Section 700 - Operation • Only one page may be performed at a time. If you attempt to make a page while another extension is paging, you will receive a busy signal unless your system allows Paging Override. Reset Call CPC-96, CPC-288, and CPC-576 All Versions Description...
  • Page 301: Personal Speed Dial

    Section 700 - Operation Chapter 7. SLT Features Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action Result 1.
  • Page 302: System Speed Dial

    Chapter 7. SLT Features Section 700 - Operation Considerations • Storing a new number erases any previously stored data. • Speed Dial numbers can contain up to 24 characters. • Single Line Telephone SLT can only enter 0, 1-9, *, and #. If a pause, MCO code, intercom level, Dial Pulse (DP) - Dual Tone Multifrequency (DTMF) code, or SSD code needs to be programmed, use User Maintenance to program the speed dial.
  • Page 303: Speed Dial Linking

    Section 700 - Operation Chapter 7. SLT Features Action Result 4. Press the * key. 5. Replace the handset. Hardware Requirements • Related Programming • FF1-0-15, 16, & 17 SSD Blocks • FF1-0-02 SSD Digits • FF1-0-03 Extension COS (SSD Assignment) •...
  • Page 304: Station Lockout

    Chapter 7. SLT Features Section 700 - Operation Station Lockout CPC-96, CPC-288, and CPC-576 Version 2.0 Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
  • Page 305: Timed Reminder Call

    Section 700 - Operation Chapter 7. SLT Features Action Result 4. Dial the Walking TRS/Station Lockout security code. 5. Replace the handset. To change the Station Lockout security code: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Station Lockout security code change code (default = 749).
  • Page 306: Trunk Access

    Chapter 7. SLT Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format.
  • Page 307: Direct Trunk Access

    Section 700 - Operation Chapter 7. SLT Features Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1.
  • Page 308: Trunk Queuing

    Chapter 7. SLT Features Section 700 - Operation • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS Considerations • The System supports up to 576 outside lines in a six-cabinet configuration. These lines can be divided into 99 different trunk groups. •...
  • Page 309: Universal Night Answer To Page

    Section 700 - Operation Chapter 7. SLT Features To respond to the Trunk Callback alert tone: Action Result 1. Lift the handset. Outside dial tone Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) •...
  • Page 310: Walking Trs Class Of Service

    Chapter 7. SLT Features Section 700 - Operation • FF1-0-27: System (UNA Ringing Port by Tenant Group) Hardware Requirements • External paging speakers and associated equipment are not provided with the DBS 576; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment.
  • Page 311 Section 700 - Operation Chapter 7. SLT Features • When Walking COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR. 576-20-700 DBS 576 (USA), issued January 1999...
  • Page 312 Chapter 7. SLT Features Section 700 - Operation This page intentionally left blank. DBS 576 (USA), issued January 1999 576-20-700...
  • Page 313: Chapter 8. Ars And Trs Operation

    Section 700 - Operation Appendix A. ARS and TRS Operation Appendix A. ARS and TRS Operation Introduction This appendix provides an overview of the Toll Restriction Service (TRS) and Automatic Route Selection (ARS) features that are available with the DBS 576 PBX. •...
  • Page 314: Detailed Description

    Appendix A. ARS and TRS Operation Section 700 - Operation Detailed Description This section provides a description of the TRS and ARS options on the DBS 576 PBX. TRS Features TRS Class Features Each trunk and extension in the DBS 576 PBX is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group.
  • Page 315: Ars/trs Features

    Section 700 - Operation Appendix A. ARS and TRS Operation Leading Digits Table The leading digits table considers the initial dialed digits in determining the restriction TRS level. Up to 10 digits can be considered. The digits may be any number 0, 1-9. In addition a wild card (*) may be used to occupy any digit position.
  • Page 316 Appendix A. ARS and TRS Operation Section 700 - Operation ARS Level An ARS level is also assigned to each of the 50 TRS classes. This originator’s ARS value is used to determine if the caller can proceed to use a particular priority route based on the associated ARS requirement in the Route List (described later).
  • Page 317: Trs Configuration And Operation

    Section 700 - Operation Appendix A. ARS and TRS Operation Time List Table Time List Table is used when the time of day, the day of week or the date affects the desired route. The Time List Table allows up to 50 patterns to be entered. Each pattern may specify up to five Route List patterns to used based on the current time of day.
  • Page 318: Trs Programming/operation Overview

    Appendix A. ARS and TRS Operation Section 700 - Operation TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the number dialed and the originator. As shown in Figure A-4 TRS Operation (Non-ARS) at the end of this appendix, up to 50 TRS Classes settings are assigned.
  • Page 319 Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-7. TRS Flowchart Ext ensi onort r unk Sy st em checksor i gi nat i ng acc ess est r unk ext .ort r unkTRS Cl ass Userdi al sdi gi t Sy st em checkscl ass assi gnmentf orTRS l evel f ort hi st r unkgr oup...
  • Page 320: Example Trs Configuration

    Appendix A. ARS and TRS Operation Section 700 - Operation If the analyze digits table is referenced by a Prefix ID, the system will consider at all entries with the Prefix ID and analyze any additional digits dialed. The system will look for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
  • Page 321 Section 700 - Operation Appendix A. ARS and TRS Operation Implementation The configuration of this system is described in the following steps: The system needs are listed in Table 1, “Example - User Needs Worksheet,” on page 322. Most of the information is straight forward. The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need.
  • Page 322 Appendix A. ARS and TRS Operation Section 700 - Operation Table A-1. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411,...
  • Page 323 Section 700 - Operation Appendix A. ARS and TRS Operation Table A-2. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunks in Trunk Group (Number/BSSC) Usage (MCO1 - Dial “9”, Trunk Group Description Number (0-99) (Two-Way CO LS, Tie Line, FX, MCO2 - dial “81”, Direct etc.)
  • Page 324 Appendix A. ARS and TRS Operation Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level.
  • Page 325 Section 700 - Operation Appendix A. ARS and TRS Operation Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 322, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 324 the TRS level is determined for each class.
  • Page 326 Appendix A. ARS and TRS Operation Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
  • Page 327 Section 700 - Operation Appendix A. ARS and TRS Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
  • Page 328: Ars Configuration And Operation

    Appendix A. ARS and TRS Operation Section 700 - Operation ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator.
  • Page 329 Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-8. ARS/TRS Flowchart Page 1 of 2 Ext ens i onort r unkdi al sf i r st Sys t em checksor i gi nat i ng MCO Code( us ual l y" 9" ) ext .ort r unkTRS Cl ass Sys t em checksc l ass Userdi al sdi gi t...
  • Page 330 Appendix A. ARS and TRS Operation Section 700 - Operation Figure A-9. ARS/TRS Flowchart Page 2 of 2 Ti me Li stPat t er n Syst em sel ect sTi meLi st associ at edwi t hSpeci alDay Syst em sel ect sTi meLi st ass oci at edwi t h Day oft he W eek I st her eanav ai l abl e...
  • Page 331: Example Ars Configuration

    Section 700 - Operation Appendix A. ARS and TRS Operation If the analyze digits table is referenced by a prefix ID, the system will consider at all entries with the prefix ID and analyze any additional digits dialed. The system looks for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
  • Page 332 Appendix A. ARS and TRS Operation Section 700 - Operation • restrict special calling numbers (976, 1900, outside operator, etc.) • 911 always allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones •...
  • Page 333 Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-10. Example System Configuration 576-20-700 DBS 576 (USA), issued January 1999...
  • Page 334 Appendix A. ARS and TRS Operation Section 700 - Operation Figure A-11. Example Carrier C Simplified WATS Service Bands for Atlanta In this very simplified WATS example, the higher the Out-WATS band, the longer distance the call and therefore the higher cost the call. However, calls using Out-WATS are always less expensive than other long distance choices (except for the FX line calls to Birming- ham) Note that if alternative carriers were less expensive for some areas than the Out-WATS service, then the area codes would have to be considered in choosing the route.
  • Page 335 Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-12. Example Foreign Exchange Lines From Atlanta to Birmingham At l ant a Bi r mi ngham Ar eaCodes Ar eaCode 404and770 In this case we have two Foreign Exchange (FX) lines to a Birmingham Central Office Exchange. Using these lines are like dialing directly from the Birmingham exchange.
  • Page 336 Appendix A. ARS and TRS Operation Section 700 - Operation Table A-7. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411,...
  • Page 337 Section 700 - Operation Appendix A. ARS and TRS Operation Table A-8. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunks in Trunk Group Usage Notes Trunk Group Description Number (0-99) (Two-Way CO GS, Tie (Number/BSSC) Line, FX, etc.) Local CO Access...
  • Page 338 Appendix A. ARS and TRS Operation Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level.
  • Page 339 Section 700 - Operation Appendix A. ARS and TRS Operation From the User Needs and Tenant Trunk Groups Worksheets, ARS levels are determined. This list is created by reviewing the different calling needs and assigning the least cost access levels to the lowest ARS level and working up to the highest cost ARS level.
  • Page 340 Appendix A. ARS and TRS Operation Section 700 - Operation Next the Origination TRS and ARS level and queuing point enable/disable operation is determined for each class. Using Table 7, “Example - User Needs Worksheet,” on page 336, each unique origination class is listed. Using Table 9, “Example - Origination TRS Level Plan,”...
  • Page 341 Section 700 - Operation Appendix A. ARS and TRS Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
  • Page 342: Trs Level

    Appendix A. ARS and TRS Operation Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
  • Page 343 Section 700 - Operation Appendix A. ARS and TRS Operation If call routing varies by day of week or special day, then separate time lists must be prepared. In this example, weekday call routing varies from weekends and holidays. Therefore two time list tables are completed.
  • Page 344 Appendix A. ARS and TRS Operation Section 700 - Operation On weekends, the time of day is not a cost factor. Therefore there is only one time period used. Table A-15. Example -Time List Table 2 Time List Table 2 Day Of Week: Sun X Mon ___ Tue ___ Wed ___ Thu ___ Fri ___ Sat X Special Days:...
  • Page 345: Route List Table

    Section 700 - Operation Appendix A. ARS and TRS Operation Each Route List Pattern consists of a one or more trunk groups in sequence to check for an available trunk. Before a route is considered, the required ARS level is compared to the originator’s ARS level. If the originator’s ARS level is greater than or equal to the required ARS level, the trunk group listed for the route will be searched for an available trunk.
  • Page 346: Add Digits

    Appendix A. ARS and TRS Operation Section 700 - Operation In this example, there are only 5 route patterns needed. The first three use the same trunks to the local CO. The first pattern does not modify the dialed digits. The second pattern uses the Digit Modify Pattern to add the Equal Access Code prefix for Long Distance Carrier A (preferred in the day time).
  • Page 347 Section 700 - Operation Index Index Automatic Call Distributor (ACD) Automatic Call Waiting Camp-on About User Programming DSLT Absence Message Key Telephone Absence message key telephone Automatic Day/Night Mode Access Codes Automatic Route Selection MCO Trunk Automatic Route Selection (ARS) DSLT Automatic Trunk to Trunk Transfer Key Telephone...
  • Page 348 Index Section 700 - Operation DSLT Trunk Direct Pickup Key Telephone DSLT Key Telephone Busy DSLT Trunk Group Pickup Key Telephone DSLT Key Telephone Do-Not-Disturb DSLT Call Progress Tones Key Telephone Call Routing Network DSLT Call Transfer Key Telephone DSLT No Answer Key Telephone DSLT...
  • Page 349 Section 700 - Operation Index Call Transfer DSLT Three-Party 152, 242, 291 Key Telephone Key Telephone Connection Camp-on (Call Waiting) Tandem Automatic Console DSLT DSS/72 Key Telephone EM/24 Customizing Tool DSLT Key Telephone Manual DSLT Data Security Key Telephone Date Setting Centrex/PBX Compatibility Setting...
  • Page 350 Index Section 700 - Operation Key Telephone Set Call Forward Busy Destination Set Call Forward No Answer Destination Directory Numbers Extension Calling DISA Extension Direct Pickup Display Information DSLT Changing Display Contrast Key Telephone Large Display Phone Small Display Phone Extension Feature COS Distinctive Ringing Extension Group Pickup...
  • Page 351 Section 700 - Operation Index Key Telephone Floating Hold Flexible Function Keys DSLT Flexible Numbering Plan Key Telephone Floating Hold DSLT Music Key Telephone System Hold DSLT Virtual Key Telephone Forwarding All Calls Hot Dial Pad DSLT Hot Line Key Telephone DSLT Key Telephone Busy...
  • Page 352 Index Section 700 - Operation ANSWER Memory Backup Key Telephone Message Key Illustration Message Wait Callback Multi-CO (MCO) appearances Priorty Message Wait Callback Key Telephone Features Message Key ID Code Key telephone features Setting absence message Voice Mail (Third Party) Message Keys Message Wait Callback Message Key...
  • Page 353 Section 700 - Operation Index Automatic DSLT Manual Key Telephone Night, Night 2, Night 3 Non-Blocking Architecture Network Non-verified Account Codes Key Telephone PBX Compatability PC-Based Customizing Tool Non-Verified ID Account Codes Personal Speed Dialing (PSD) DSLT DSLT Numbering Plan Key Telephone Flexible Numbers...
  • Page 354 Index Section 700 - Operation Telephone Programming Devices PC-Based Customizing Tool Schedule Programming Telephone Setting Progress Tones Security PSD Names Data Setting Sensor PSD Numbers Door Box Setting Separation BGM/MOH Set Call Forward Busy Destination Extension Set Call Forward ID Code for Voice Mail Queuing Point Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions...
  • Page 355 Section 700 - Operation Index DSLT Key Telephone System DSLT Timers Key Telephone Station Toll Restriction Service S-Point Interface Toll Restriction Service (TRS) ISDN/BRI Tone ISDN/PRI Internal Hold SSD Index Tone Calling Setting Intercom Calling SSD Names DSLT 87, 112 Setting Key Telephone SSD Numbers...
  • Page 356 Index Section 700 - Operation Key Telephone Virtual Extension Voice Calling DSLT Intercom Calling Key Telephone DSLT Key Telephone MCO Line Preference Voice Mail Trunk Access Groups Call Forward ID Code (Third Party) Trunk Direct Pickup Message Key ID Code (Third Party) DSLT Voice Mail ID Codes Key Telephone...

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