Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions.
Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
Chapter 1. About This Manual Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbreviation List Automatic Call Distributor Automatic Route Selection BGM Background Music Busy Lamp Field Basic Rate Interface CFWD Call Forward Class of Service...
Chapter 2. List of Features This chapter contains the following tables which list the features available with the System: Table Page System Features Maintenance Features Extension Features 576-25-700 DBS 576 (USA), issued March 1999...
Chapter 2. List of Features Section 700 - Operation Table 1. System Features Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Unit Call Progress Tones Caller ID Caller ID Alpha Tagging (Not Available in USA)
Section 700 - Operation Chapter 2. List of Features Topic Page Power On Maintenance Programming Devices QSIG ISDN Lines Ringing Modes System Speed Dial TRS Override Station Message Detail Recording Toll Restriction Service Trunk Access Groups Virtual Port Voice Mail Integration (Third Party) Table 2.
Chapter 2. List of Features Section 700 - Operation Table 3. Extension Features Topic Page Absence Message Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Hold Call Hold Call Pickup Call Transfer Caller ID Call Log Camp-on (Call Waiting) Conference Calls...
Section 700 - Operation Chapter 2. List of Features Topic Page Offhook Signaling Offhook Voice Announce One-Touch Keys Onhook Dialing Paging Reset Call Ringing Line Preference Speed Dialing Station Lockout Timed Reminder Call Trunk Access Trunk Queuing Universal Night Answer to Page Variable Mode Voice Recognition Volume Control...
Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. DBS 576 (USA), issued March 1999 576-25-700...
Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation...
Chapter 3. System Features Section 700 - Operation Topic Page Day/Night System Mode Manual Day/Night Mode Automatic Day/Night Mode Digital Pad Direct Inward System Access Distinctive Ringing Door Box Door Box Sensor Extension Interface Digital Key Telephones Analog Device Capability DP/DTMF SLTs ISDN/BRI S-Point Interface ISDN/PRI S-Point Interface...
Section 700 - Operation Chapter 3. System Features Topic Page Power Failure Transfer Power On Maintenance Programming Devices PC-Based Customizing Tool QSIG ISDN Lines Ringing Modes Day 1/ Day 2/Night Ringing Day 1/ Day 2/Night Delayed Ringing DID Day/Night Ringing DID Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing...
Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
Section 700 - Operation Chapter 3. System Features • The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group.
Chapter 3. System Features Section 700 - Operation • Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher) • Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0) •...
Section 700 - Operation Chapter 3. System Features Related Programming • Considerations • Automatic Trunk to Trunk Transfer Description The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).
Chapter 3. System Features Section 700 - Operation Battery Backup Description When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each cabinet. A fully loaded system will operate at least 30 minutes on backup batteries.
Section 700 - Operation Chapter 3. System Features Built-In Voice Mail Unit Description The System supports the Built-in Voice Mail Unit. This unit assists in providing reliable, effective communications. This is a simple device that includes an automated attendant function and can be used to record conversations (where permitted).
Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Caller ID Description A properly equipped DBS 576 supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the DBS 576 after the first ring. Users who have display telephones can see Caller ID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature.
Section 700 - Operation Chapter 3. System Features Caller ID Alpha Tagging (Not Available in USA) CPC-96, CPC-288, and CPC-576 Version 2.0 Description If the received Caller ID phone number matches any number in the System Speed Dials (SSD000- SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information instead of the Caller ID phone number.
Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.
Section 700 - Operation Chapter 3. System Features Hardware Requirements • Related Programming • Considerations • Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.
Chapter 3. System Features Section 700 - Operation Class of Service Features Intercom Redialing (Allow/Restrict) Direct Trunk Access (Allow/Restrict) MCO Incoming Call Answer (Allow/Restrict) Paging (Allow/Restrict) Auto Repeat Dial (Allow/Restrict) DND Set/Clear (Allow/Restrict) DND Set/Clear (Other) (Allow/Restrict) Call Forward/All Calls (Allow/Restrict) Call Forward/No Answer (Allow/Restrict) Call Forward-Busy (Allow/Restrict) Call Forward (Other) (Allow/Restrict)
Section 700 - Operation Chapter 3. System Features Class of Service Features Station Call Park Transfer (Allow/Deny) OHVA (Allow/Deny) OHVA Answer (Allow/Deny) Call-Waiting Answer at HOLD On-Hook Park 52-54 Not Used Station Lockout (Own) Station Lockout (Other) Absence Message Set UNA Pickup Intercom Ring Tone at CO (Version 2.0 or higher) BGM Access...
Chapter 3. System Features Section 700 - Operation settings. Up to eight Station Timer Classes may be specified. Then an extension may be assigned a Station Timer Class. The following table shows the extension timers that may be assigned on a class basis. Table 6.
Section 700 - Operation Chapter 3. System Features DID Ringing can be very useful by sending calls directly to a specific extension, hunt group, etc. based upon the number dialed. Since a relatively small number of trunks handle the DID calls, this can be more cost efficient than DIL trunks or attendant group answering and transfer.
Chapter 3. System Features Section 700 - Operation Related Programming • Considerations • Multiple Ringing CPC-96, CPC-288, and CPC-576 All Versions Description Multiple Ringing allows CO calls into the System to be directed to ring multiple extensions in the System. This can be very useful when anyone in a group may answer a call. This can also be very useful at night when only a selected number of people are available to handle calls.
• Considerations • A DSU is required (not available from Panasonic). CO Trunk Interface - ISDN-PRI The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps).