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Panasonic DBS-576 Technical Manual

Section 510 built-in voice mail with 2-way call recording.
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®
Technical Manual
Section 510
Built-In Voice Mail
with 2-Way
Call Recording
USA
DBS 576 Version 2.5
(Voice Mail Version 2.0)
issued March 1999

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   Summary of Contents for Panasonic DBS-576

  • Page 1  ® Technical Manual Section 510 Built-In Voice Mail with 2-Way Call Recording DBS 576 Version 2.5 (Voice Mail Version 2.0) issued March 1999...
  • Page 2 The contents of this document are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to...
  • Page 3: Table Of Contents

    Section 510: Built-In Voice Mail with 2-Way Call Recording Table of Contents Introduction Introduction Introduction: Product Overview ... . . Intro-1 About This Manual ..........Intro-3 Product Description .
  • Page 4 Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents FF1: Systemwide Settings ..........2-23 Introduction Introduction Built-In VM: Voice Mail Access Key .
  • Page 5: Dbs 576 (usa) Issued March 1999 •

    Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents Auto Attendant: Dialed Digit Lengths (3071-3080) ......2-74 Introduction Introduction Auto Attendant: Dialed Digit Lengths .
  • Page 6: Dbs 576 (usa) Issued March 1999 •

    Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents 2-Way Call Recording: Time Limit/FIFO ........2-116 Introduction Introduction 2-Way Call Recording: Wait Timer for Destination Mailbox Input .
  • Page 7 Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents Alternate Service 2............3-39 Introduction Introduction Auto Attendant .
  • Page 8 Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents Program 9956: Extension Name/Number Transfer ......4-12 Introduction Introduction Program 9961: HDD Formatting .
  • Page 9: Chapter 4. Maintenance

    Introduction Introduction Introduction: Product Overview This chapter provides an overview of Panasonic’s Built-In Voice Mail Unit System Installing Configuration with 2-Way Call Recording, an option of the DBS 576 phone system. The following table summarizes the topics contained in this chapter.
  • Page 10 Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Installing System Configuration System System Trunks Trunks Extensions Extensions FF-/Soft Keys FF-/Soft Keys Groups Groups TRS/ARS TRS/ARS Applications Applications Maintenance Maintenance Appendix A Appendix A Appendix B Appendix B •...
  • Page 11: About This Manual

    Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview Introduction Introduction About This Manual This manual provides detailed instructions on installing and operating the System Installing Built-In Voice Mail Unit with 2-Way Call Recording (hereinafter referred to Configuration as “VM Unit”).
  • Page 12: Product Description

    Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Product Description The Voice Mail Unit with 2-Way Call Recording (“VM Unit”) is a standard option of the DBS 576 phone system. Along with its simplified voicemail functionality (private and general Installing System mailboxes for incoming callers to leave messages), it also provides the ability for DBS 576...
  • Page 13 Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview • Because the VSSC card has a Hard Disk Drive (HDD) for voice storage, the VM Introduction Introduction Unit(s) should be installed in the lowest cabinet(s) to avoid heat damage. •...
  • Page 14: System Configuration

    Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction The VSSC Card The VSSC Card ... • Installing is, from a functional standpoint, a "sub-CPC" card used for storing voicemail System Configuration messages and call recordings. •...
  • Page 15: The Vpu Card

    Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview Introduction Introduction The VPU Card The VPU Card ... • System contains the voice ports for the VM Unit. Installing Configuration • comes in two flavors: the VPU/4 (with 4 voice ports on it) and the VPU/8 (with 8 voice ports).
  • Page 16: Unit Rating And Environmental Conditions

    Table Intro-1. VM Unit specifications Installing System Configuration Item Specifications Unit Name: Panasonic DBS 576 Built-In Voice Mail Unit with 2-Way Call Recording Unit Number: VB-44170 System System Voice Pulse Coding System: 16 kbps APC-AB No. of Voice Service Circuits:...
  • Page 17: Routine Maintenance

    Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview Introduction Introduction Routine Maintenance The following components must be replaced every three years, or regularly as required. System Installing Configuration Table Intro-2. VM Unit component replacement Component name Model Replacement model Replacement cycle Hard disk drive (HDD)
  • Page 18: Chapter 3. Feature Operation

    Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Warranty and After-Sale Services For Repairing or Servicing · · · Installing System Configuration Consult with your agent or dealer where you purchased your system. For Relocation · · · Consult with your agent or dealer where you purchased your system.
  • Page 19: Introduction

    Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview Introduction Introduction Operation From Outside Copy this page and keep for your records. System Installing Configuration Use touchtone (DTMF signal) when operating from outside Fill in the blanks below: System System * To receive messages:...
  • Page 20 Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Installing System Configuration System System Trunks Trunks Extensions Extensions FF-/Soft Keys FF-/Soft Keys Groups Groups TRS/ARS TRS/ARS Applications Applications Maintenance Maintenance Appendix A Appendix A Appendix B Appendix B •...
  • Page 21: Chapter 1. Installation And Initialization

    Introduction Introduction Chapter 1. Installation and Initialization This chapter provides installation and initialization instructions for the DBS 576 phone System Installing Configuration & Initializing system’s Built-In Voice Mail Unit with 2-Way Call Recording. The following table summarizes the topics contained in this chapter. System System Topic...
  • Page 22 Chapter 1. Installation and Initialization Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Installing System & Initializing Configuration System System Trunks Trunks Extensions Extensions FF-/Soft Keys FF-/Soft Keys Groups Groups TRS/ARS TRS/ARS Applications Applications Maintenance Maintenance Appendix A Appendix A Appendix B Appendix B...
  • Page 23: Planning The Installation

    Section 510: Built-In Voice Mail w/2-Way Call Recording Chapter 1. Installation and Initialization Introduction Introduction Planning The Installation Installation Precautions System Installing Configuration & Initializing • For general precautions on installing the phone system, refer to Section 300- Installation of the DBS 576 Technical Manual. System System •...
  • Page 24: Notes For Multiple-cabinet Systems

    Chapter 1. Installation and Initialization Section 510: Built-In Voice Mail w/2-Way Call Recording Figure 1-1: Installing a VM Unit into a single cabinet Introduction Introduction (CAB-96 shown)          Installing System & Initializing Configuration System System +! ! Trunks Trunks...
  • Page 25 Section 510: Built-In Voice Mail w/2-Way Call Recording Chapter 1. Installation and Initialization Figure 1-2: VM Unit installation into base/expansion cabinets Introduction Introduction Example #2: two VM Units and Example #1: one VM Unit one ACD Unit in a 3-cabinet system in a 2-cabinet system   '  96-port expansion...
  • Page 26 Chapter 1. Installation and Initialization Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Step #1: Perform System-Level Programming Set DBS 576 System-Level programming for the VM Unit. This should be done before initializing the VM Unit. Installing System &...
  • Page 27: Step #2: Install Vm Unit Hardware

    Section 510: Built-In Voice Mail w/2-Way Call Recording Chapter 1. Installation and Initialization Introduction Introduction Step #2: Install VM Unit Hardware 1. Power-off the DBS 576 main cabinet. System Installing 2. Install the VSSC and VPU cards into Free Slots 9, 10 and 11 (see figure below): Configuration &...
  • Page 28: Step #3: Initialize The Vm Unit

    Chapter 1. Installation and Initialization Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction Introduction Step #3: Initialize the VM Unit This procedure should be performed whenever a new VM Unit is being added to a DBS 576 phone system, to ensure it will work properly. Installing System &...
  • Page 29: Appendix B 0: System Configuration

    Section 510: Built-In Voice Mail w/2-Way Call Recording Chapter 1. Installation and Initialization 6. Call up Program No. 9961 by punching in: 9961 Hold Introduction Introduction Display will read: 9961: DISK NO. 1/2 7. Select HDD #1 by punching in: 1 Hold System Installing...

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