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Trunk Queuing - Panasonic DBS576 Section 700 Technical Manual

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Chapter 6. DSLT Features

Trunk Queuing

CPC-96, CPC-288, and CPC-576 All Versions
Description
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the
System can call you when a line becomes free. Simply pick up the handset and dial the telephone
number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1. Lift the handset or press the ON/OFF key.
2. Enter a trunk access code (9 or 81-84).
3. Enter the Callback Request code (default = 3.)
4. Press the ON/OFF key.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
1. Lift the handset or press the ON/OFF key.
Hardware Requirements
N/A
Related Programming
FF1-2: Dial Plan
FF1-0-03: Extension COS (Trunk Queuing)
FF3: Extension COS
Considerations
Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled.
The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
264
Action
Action
DBS 576 (USA), issued January 1999
Section 700 - Operation
Result
Intercom dial tone
Busy tone
Result
Outside dial tone
576-20-700

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