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Panasonic
a
Technical Manual
Section 700
Supports DBS 576 Version 3.6
Feature
Operation
DBS 576 Version 3.6
Issued October 2000

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Table of Contents

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   Summary of Contents for Panasonic DBS576

  • Page 1 Panasonic Technical Manual Section 700 Supports DBS 576 Version 3.6 Feature Operation DBS 576 Version 3.6 Issued October 2000...
  • Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
  • Page 3: Table Of Contents

    Contents Chapter 1. About This Manual ......1-1 Chapter 2. List of Features ....... . 2-1 Chapter 3.
  • Page 4 Contents Section 700 - Operation Day/Night System Mode ......... . . 3-24 Manual Day/Night Mode .
  • Page 5 Section 700 - Operation Contents QSIG ISDN Lines ..........3-50 Ringing Modes .
  • Page 6 Contents Section 700 - Operation Set System Speed Dial Names ........4-34 Set System Speed Dial Numbers .
  • Page 7 Section 700 - Operation Contents Changing the Display Contrast ......... . 5-45 Do-Not-Disturb .
  • Page 8 Contents Section 700 - Operation Voice Recognition ..........5-101 Volume Control .
  • Page 9 Section 700 - Operation Contents Offhook Voice Announce ......... . 6-36 Onhook Dialing .
  • Page 10 Contents Section 700 - Operation Camping a Call Onto a Busy Extension ........7-22 Camp-On (Call Waiting).
  • Page 11: Chapter 1. About This Manual

    Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
  • Page 12 Chapter 1. About This Manual Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbreviation List Automatic Call Distributor Automatic Route Selection BGM Background Music Busy Lamp Field Basic Rate Interface Digital Business System CFWD Call Forward...
  • Page 13: Chapter 2. List Of Features

    Chapter 2. List of Features This chapter contains the following tables which list the features available with the system: Table Page System Features Maintenance Features Extension Features 576-36-700 DBS 576 (USA) issued October 2000...
  • Page 14 Chapter 2. List of Features Section 700 - Operation Table 1. System Features Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Unit 3-10 Call Progress Tones 3-10...
  • Page 15: Topic

    Section 700 - Operation Chapter 2. List of Features Topic Page 3-48 Non-Blocking Architecture 3-49 Power Failure Transfer 3-49 Power On Maintenance 3-50 Programming Devices 3-50 QSIG ISDN Lines 3-51 Ringing Modes 3-54 System Speed Dial TRS Override 3-55 Station Message Detail Recording 3-57 T1 Line 3-57...
  • Page 16 Chapter 2. List of Features Section 700 - Operation Topic Page 4-38 Set Verified Account Codes 4-40 Set Walking TRS Codes Table 3. Extension Features Topic Page Absence Message Account Codes Attendant Group Calls Auto Repeat Dial 5-10 Background Music 5-11 Busy Override 5-12...
  • Page 17 Section 700 - Operation Chapter 2. List of Features Topic Page 5-61 Line Appearances 5-65 Message Key 5-65 Message Waiting/Callback 5-67 Mute Function 5-68 Offhook Monitor 5-68 Offhook Signaling 5-69 Offhook Voice Announce 5-72 One-Touch Keys 5-74 Onhook Dialing 5-74 Paging 5-76 Reset Call...
  • Page 18 Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. DBS 576 (USA) issued October 2000 576-36-700...
  • Page 19: Chapter 3. System Features

    Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation...
  • Page 20 Chapter 3. System Features Section 700 - Operation Topic Page Computer Telephony Integration Capability 3-22 Data Security 3-23 Daylight Saving Time 3-23 Day/Night System Mode 3-24 Manual Day/Night Mode 3-25 Automatic Day/Night Mode 3-27 Digital Pad 3-27 Direct Inward System Access 3-28 Distinctive Ringing 3-29...
  • Page 21 Section 700 - Operation Chapter 3. System Features Topic Page Network Paging 3-47 Network Transfer Recall 3-47 Tandem Connection 3-47 Non-Blocking Architecture 3-48 Power Failure Transfer 3-49 Power On Maintenance 3-49 Programming Devices 3-50 PC-Based Customizing Tool 3-50 QSIG ISDN Lines 3-50 Ringing Modes 3-51...
  • Page 22: Aec Disconnect

    Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
  • Page 23: Automatic Call Distributor

    Section 700 - Operation Chapter 3. System Features • The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). • If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group.
  • Page 24: Automatic Route Selection

    Chapter 3. System Features Section 700 - Operation • Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher) • In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party.
  • Page 25: Automatic Trunk To Trunk Transfer

    Section 700 - Operation Chapter 3. System Features (extension number) and an authorization code. (Itemized code and authorization are not used in some areas.) • Up to 8 authorization codes are available. • For more information on ARS/TRS, see “ARS and TRS Operation” on page Appendix A.-1. Hardware Requirements •...
  • Page 26: Battery Backup

    Chapter 3. System Features Section 700 - Operation • Both Background Music and Music on Hold (if using external MOH) require a sound source. Related Programming • Considerations • Battery Backup Description When backup batteries are installed, the System will continue to operate in the event of a power failure.
  • Page 27: Built-in Voice Mail Unit

    Section 700 - Operation Chapter 3. System Features Related Programming • Considerations • In addition to the additional cabinets and related cabinet hardware/cabling required for expansion, when the System is expanded the CPC card and/or TSW cards may need to be upgraded as well.
  • Page 28: Call Progress Tones

    Chapter 3. System Features Section 700 - Operation Call Progress Tones Description The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone.
  • Page 29: Caller Id Alpha Tagging

    Section 700 - Operation Chapter 3. System Features • Caller ID service must be ordered from the local telephone operating company or the interexchange carrier. • Caller ID data is usually sent between the first and the second rings of the incoming trunk call. The trunk may be programmed to immediately ring at the station or wait until after the Caller ID digits are received before ringing at the station.
  • Page 30: Centrex/pbx Compatibility

    Chapter 3. System Features Section 700 - Operation Centrex/PBX Compatibility Description Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines. The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a centrex or PBX line.
  • Page 31: Class Of Service - Ext/ext Restriction

    Section 700 - Operation Chapter 3. System Features Table 3-1. Trunk COS Number Feature Intercom Ringing Tone (CO or intercom ring tone) Dial Tone to Tie Lines (Enable/Disable) Forced Recover on Fast-Busy Tone (Send fast busy or disconnect line) DID/DDI Dialed Number Conversion Table (DID/DNIS Table A or B) Paging on DISA/Tie-Line Call (Allow/Restrict) DISA Security Code Verification Network Flash Forwarding (Version 2.0 or higher)
  • Page 32 Chapter 3. System Features Section 700 - Operation The following table shows the features that can be enabled/disabled for each Extension COS. Table 3-2. Extension COS Class of Service Features Number Feature Intercom Call Type (Tone/Voice) Onhook Transfer at Ringback (Allow/Restrict) Onhook Transfer at Talk (Allow/Restrict) On-Hook Transfer at Camp-On (Allow/Restrict) Exclusive Hold for Non-Appearing CO (System/Exclusive)
  • Page 33 Section 700 - Operation Chapter 3. System Features Class of Service Features Trunk Queuing (Allow/Restrict) Manual DND Override Send (Allow/Restrict) Forced DND Override (Allow/Restrict) 8-Party Conference (Allow/Restrict) Voice Call Send (Allow/Restrict) Voice Call Receive (Allow/Restrict) Dial Tone Stop (Allow/Restrict) Dial Tone Pre-Pause Check (Check/No check) Long Talk Alarm for Outgoing CO Calls (Enable/Disable) Recall Timer Apply (Recall to Extension/Recall to Attendant) Forced ARS (Not Forced/Forced)
  • Page 34: Class Of Service - T1 Trunk Ring Back Service Tone

    Chapter 3. System Features Section 700 - Operation Related Programming • FF2: Trunk COS • FF3: Extension COS Assignments Considerations • Class of Service - T1 Trunk Ring Back Service Tone With Version 3.5 and higher, the system can be programmed to send a simulated ring back tone to T1 trunks when the CO does not provide a ring back tone.
  • Page 35: Co Ringing Types

    Section 700 - Operation Chapter 3. System Features Table 3-3. Station Timer Class Number Station Timer Hold Recall Timer (KTEL) Hold Recall Timer (SLT) Transfer Recall Timer (KTEL and SLT) Hold/Transfer Recall Ringing Timer Call Park Recall Timer Call Forward No Answer Timer (Day 1) Call Forward No Answer Timer (Day 2) Call Forward No Answer Timer (Night) Floating Hold Recall Timer...
  • Page 36: Dil Ringing

    Chapter 3. System Features Section 700 - Operation a call to a group using the Virtual Extension feature.) DID Busy/Delayed Ringing is also available with DID Ringing. (See “DID Day/Night Busy/Delayed Ringing” on page 3-52.) For more information on DID CO Trunk Interface, see “CO Trunk Interface - DID” on page 3-21. Hardware Requirements •...
  • Page 37: Dil Delayed Incoming Ring Enhancement

    Section 700 - Operation Chapter 3. System Features DIL Delayed Incoming Ring Enhancement Prior to Version 3.0, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 3.0, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming trunk.
  • Page 38: Disa Ringing

    Chapter 3. System Features Section 700 - Operation DISA Ringing DISA Ringing (which is related to the DISA feature) allows a CO trunk specified as a DISA CO trunk to ring and give off-site users dial-in access to the System. Once the DISA trunk is accessed, the user receives dial tone and may dial an extension.
  • Page 39: Co Trunk Interface - Did

    Section 700 - Operation Chapter 3. System Features CO Trunk Interface - DID The DID feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant. The DID number may have from 1 to 4 digits (typically 4).
  • Page 40: Co Trunk Interface - Isdn-pri

    Section 700 - Operation Considerations • A DSU is required (not available from Panasonic). CO Trunk Interface - ISDN-PRI The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps).
  • Page 41: Data Security

    Section 700 - Operation Chapter 3. System Features Hardware Requirements • API Card Related Programming • Considerations • Data Security Description If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use. Hardware Requirements •...
  • Page 42: Day/night System Mode

    Chapter 3. System Features Section 700 - Operation Considerations • Daylight Saving Time can only be enabled or disabled in system programming. See Section 400: Programming for more information. Day/Night System Mode Description Day/Night System Mode enables you to switch the System between two Day modes and a Night mode.
  • Page 43: Manual Day/night Mode

    Section 700 - Operation Chapter 3. System Features BUILT-IN SYSTEM VOICE RING ATTENDANT MODE PROCESSING UNIT Night 1 Night TRS Mode Night Ring Pattern Night Attend. Group Night 1 Message (Same for Night 1, (Same for Night 1, (Same for Night 1, and 2) and 2) and 2)
  • Page 44 Chapter 3. System Features Section 700 - Operation Switch Mode Procedure Indication Night 2 Mode 1. Press the ON/OFF key. Intercom dial tone ON/OFF LED lights 2. Enter 763 for the Night 2 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Red Night LED lights To switch Day/Day 2/Night modes using Feature Access Codes (Ver.
  • Page 45: Automatic Day/night Mode

    Section 700 - Operation Chapter 3. System Features Considerations • Day and Night modes can be assigned to FF keys on a phone. You can switch between Day 1, Day 2, Night, Night 1, and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the System is in the assigned mode.
  • Page 46: Direct Inward System Access

    Chapter 3. System Features Section 700 - Operation There are 8 extension pad classes and 16 trunk pad classes. In addition, there are pad classes for conference calls, page port, MFR, RAI Modem, and Conference Call Unit. One pad class is currently not used.
  • Page 47: Distinctive Ringing

    Section 700 - Operation Chapter 3. System Features Hardware Requirements • Related Programming • FF1-0-26: DISA Incoming Code • FF1-0-26: DISA Outgoing Codes and TRS Assignments • FF1-0-04: Class of Service (DISA ID Check) • FF2: Ring Type Considerations • Busy override cannot be used for a DISA line.
  • Page 48: Door Box Sensor

    Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.
  • Page 49: Extension Interface

    • ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include: • 16 Button Standard Telephone in Gray (VB-44210G) and Black (VB-44210B) •...
  • Page 50: Dp/dtmf Slts

    Chapter 3. System Features Section 700 - Operation Related Programming • Considerations • DP/DTMF SLTs The System supports both DP (rotary dial) and DTMF (push button) analog extension types. Hardware Requirements • Related Programming • Considerations • The CPC card provides 4 DTMF receivers. Traffic levels may require that one or more MFR (DTMF) circuit cards be installed.
  • Page 51: Flexible Numbering Plan

    Section 700 - Operation Chapter 3. System Features Flexible Numbering Plan Description The System provides flexible numbering for feature access special numbers and extension numbers. The dialing plan allows settings for digits dialed at dial tone, digits dialed at ringback tone, digits dialed at busy tone, two patterns of feature codes dialed at dial tone, two patterns of feature codes dialed at ringback tone, and two patterns of feature codes dialed at busy tone.
  • Page 52: Pilot Terminal Hunt Group

    Chapter 3. System Features Section 700 - Operation Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.
  • Page 53: Circular Hunt Group

    Section 700 - Operation Chapter 3. System Features Circular Hunt Group Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward from the first member of the group.
  • Page 54: Internal Hold Tone

    Chapter 3. System Features Section 700 - Operation activated and the call is re-routed to the top of the group. The system continues to hunt for an available agent until the timer limit expires, and the call is diverted to another location. Internal Hold Tone Description If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in...
  • Page 55 LAN (2) to the main Telephony Server (3), which translates and forwards the request using Panasonic’s CT-API Protocal over a serial connection (4) to the DBS 576 (5). The DBS 576 then places the call from the user's telephone (6). The entire process is completed quickly and automatically once invoked by the user.
  • Page 56: Mco Tenant Group

    Chapter 3. System Features Section 700 - Operation MCO Tenant Group Description When the System is configured for tenant operation, MCO Tenant Group determines which trunks groups are used for incoming and outgoing calls. Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls. By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO Tenant Group 2, etc.
  • Page 57: Music-on-hold

    Important: A license may be required from the American Society of Compos- ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
  • Page 58: Extension Name Assignments

    Chapter 3. System Features Section 700 - Operation This feature does not require the use of a DSS/72 console or entering the programming mode. Extension Name Assignments Extension names can be up to 10 characters in length. (Assignment of extension names must be allowed in the Extension Class of Service [COS].) Operation To set extension names using a large-display or small-display phone:...
  • Page 59 Section 700 - Operation Chapter 3. System Features Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a.
  • Page 60 Chapter 3. System Features Section 700 - Operation Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
  • Page 61: Speed Dial Name Assignments

    Section 700 - Operation Chapter 3. System Features b. Press the third FF key from the left on the bottom row. Hardware Requirements • Related Programming • Considerations • Extension names can be up to 10 characters in length. • The ability to make extension name assignments is allowed/restricted to anyone with a COS that allows access to User Maintenance features.
  • Page 62 Chapter 3. System Features Section 700 - Operation Action Result A B C D E F P80 displays (where P80 = 4. Enter 0 for the PSD Name Assignment mode. PSD bin 80) A B C D E F PXX displays (where PXX 5.
  • Page 63: Network Facilities

    Section 700 - Operation Chapter 3. System Features Action Result 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 3-41.) • If using a small-display phone press the appropriate one-touch key.
  • Page 64: Network Attendant Reversion

    Chapter 3. System Features Section 700 - Operation • Network Centralized Voice Mail (Version 2.5 and higher) • Networking Extension Calling • Network Flash Transfer (Version 2.5 and higher) • Network Hold (Version 2.5 and higher) • Network Paging • Network Transfer Recall (Version 2.5 and higher) •...
  • Page 65: Network Flash Transfer

    Section 700 - Operation Chapter 3. System Features Network Extension Calling allows you to reach an extension on another PBX. Based on the number you dial, the System network routes the call automatically. Network Flash Transfer When three or more systems are networked together with one System as the tandem, Network Flash Transfer determines where a call is held when Network Hold is pressed.
  • Page 66: Non-blocking Architecture

    Chapter 3. System Features Section 700 - Operation Non-Blocking Architecture Description The System is totally non-blocking. All extension and outside lines are available for use at the same time. Hardware Requirements • The CPC-96 supports up to 96 ports. The CP-288 supports up to 288 ports and should be combined with time switch card TSW288.
  • Page 67: Power Failure Transfer

    Section 700 - Operation Chapter 3. System Features Power Failure Transfer Description Power Failure Transfer provides telephone service to a limited number of Single Line Telephones (SLTs) during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). In the event of a power failure, the power failure extensions have dial tone directly from the CO.
  • Page 68: Programming Devices

    Chapter 3. System Features Section 700 - Operation Programming Devices Description The dealer may program the System either by using: • A digital key telephone equipped with display • A PC-Based Customizing Tool Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display.
  • Page 69: Ringing Modes

    Section 700 - Operation Chapter 3. System Features QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization. In addition to normal phone service, QSIG also supports advanced applications such as interconnection of voice/ fax/DP servers, broadband private networks, etc.
  • Page 70: Day 1/ Day 2/night Delayed Ringing

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Day 1/ Day 2/Night Delayed Ringing Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Delayed ringing destinations can be set for Day 1, Day 2 and Night modes.
  • Page 71: Busy Lamp Field Ringing

    Section 700 - Operation Chapter 3. System Features Hardware Requirements • Related Programming • FF1-4: DID Day Busy/Delayed Destination • FF1-4: DID Night Busy/Delayed Destination • FF5-0-02: Queuing Timer Considerations • Call Forwarding takes priority over DID Busy/Delayed Ringing • If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID Busy/Delay Ringing destination.
  • Page 72: Alarm Ringing

    Chapter 3. System Features Section 700 - Operation One possible use for Slide Ringing is in an office with a common secretary. A non-ringing FF key can be assigned for each CO trunk used by the group. If a call is not answered within the slide ringing timer, the call will ring the common secretary.
  • Page 73: Station Message Detail Recording

    Section 700 - Operation Chapter 3. System Features Station Message Detail Recording Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. SMDR records can be output to a printer or an external call accounting system. Various types of information are reported on the SMDR record and each type of information occupies a set position in the SMDR format (See Figure 2 on page 3-56.) One type of information is the “condition code”...
  • Page 74 Chapter 3. System Features Section 700 - Operation Figure 3-2. Output data format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvv Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv dddddddddddddddd cccccccc mm:ss Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: Transfer outgoing call / W: Closed Numbering call)
  • Page 75: T1 Line

    Section 700 - Operation Chapter 3. System Features • FF1-009: SMDR Output Format Hardware Requirements • A printer or external call accounting system is required to receive SMDR data. Considerations • A call must be answered to generate SMDR data (e.g., answered by voice mail, call pickup, etc.) •...
  • Page 76: Trunk Access Groups

    Chapter 3. System Features Section 700 - Operation • There are 10 TRS levels available: 0 denies all calls, 1-8 may be partially restrictive per assignments, and 9 allows all calls. • TRS can restrict the number of digits dialed (1 to 20 digits limit or no limit). •...
  • Page 77: Virtual Port

    Section 700 - Operation Chapter 3. System Features • If Automatic Call Routing is enabled, the MCO access code (9 by default) automatically accesses the Automatic Route Selection (ARS) features. Virtual Port Description Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the System to support: •...
  • Page 78: Voice Mail Integration (third Party)

    Chapter 3. System Features Section 700 - Operation • Voice Mail Integration (Third Party) Description The System supports third party Voice Mail systems with features such as: • Answer Supervision for Voice Mail • Call Forward ID Code for Voice Mail •...
  • Page 79: Call Forward Id Code For Voice Mail

    Section 700 - Operation Chapter 3. System Features Call Forward ID Code for Voice Mail Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. The ID Code sends the digits that are required by the Voice Mail to identify the System extension. Operation To set a Call Forward ID Code for Voice Mail: Action...
  • Page 80: Disconnect Signal

    Chapter 3. System Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-4-06: DID Number Automatic Send to VM • FF1-4-06: VM ID Code Prefix • FF1-4-06: VM ID Code: Suffix Considerations • Each pause is a fixed 1 second delay. •...
  • Page 81: Voice Mail Transfer Key

    Section 700 - Operation Chapter 3. System Features You must program the Message key using the User Maintenance feature “Set Message Key ID Code” on page 4-14. Operation To retrieve a message at Voice Mail: Action Result 1. Press the MSG key. Voice mail instructions 2.
  • Page 82 Chapter 3. System Features Section 700 - Operation Action Result 4. Press REDIAL and 74nnnn (VM Transfer Key 1) where nnnn is the voice mail extension number Press REDIAL and 75nnnn (VM Transfer Key 2) where nnnn is the voice mail extension number 8.
  • Page 83 Section 700 - Operation Chapter 3. System Features • Once VM/TRF is pressed, the user can dial up to 10 digits before completing the transfer. • If a user begins to perform the voice mail transfer and the extension cannot hold a call (one call is already on non-appearance hold, for example), the system will keep the call in the talk state and will not allow the voice mail transfer to be initiated.
  • Page 84 Chapter 3. System Features Section 700 - Operation 3-66 DBS 576 (USA) issued October 2000 576-36-700...
  • Page 85: Chapter 4. User Maintenance

    Chapter 4. User Maintenance This chapter contains detailed descriptions of the following System maintenance topics and features: Topic Page Introduction About User Programming Set Absence Messages Set Call Forward Busy Destination Extension Set Call Forward ID Codes for Voice Mail Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions Set Day of Week Mode...
  • Page 86: Introduction

    Chapter 4. User Maintenance Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: •...
  • Page 87: Set Absence Messages

    Section 700 - Operation Chapter 4. User Maintenance Moves to Extension Name menu Moves to Verified ID Code menu Moves to Call Forward ID Code menu Moves to Message Key ID Code menu Moves to System Mode menu Moves to Walking /Station Lock TRS Moves to TRF of CWRD FF10 Moves to CID Logging Ext.
  • Page 88 Chapter 4. User Maintenance Section 700 - Operation Action Result 5. Enter the Message number (0-9). A B C D E F 6. Press the HOLD key. displays (where X = Absence Message number) 7. Enter the Absence Message (up to 15 characters): •...
  • Page 89: Set Call Forward Busy Destination Extension

    Section 700 - Operation Chapter 4. User Maintenance Set Call Forward Busy Destination Extension Description You can assign a Call Forward Busy Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action Result...
  • Page 90: Set Call Forward Id Codes For Voice Mail

    Chapter 4. User Maintenance Section 700 - Operation Set Call Forward ID Codes for Voice Mail Description (For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 3-61.) Voice Mail Call Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages.
  • Page 91: Set Call Forward No Answer Destination Extension

    Section 700 - Operation Chapter 4. User Maintenance Related Programming • Considerations • Set Call Forward No Answer Destination Extension Description You can assign a Call Forward No Answer Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone:...
  • Page 92: Set Caller Id Logging Extensions

    Chapter 4. User Maintenance Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Set Caller ID Logging Extensions Description You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows:1 Total Number of Number of Cabinets Call Log Extensions...
  • Page 93: Set Day Of Week Mode

    Section 700 - Operation Chapter 4. User Maintenance Action Result 9. To set CID Log for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 6-8 until all extension are entered. 11.
  • Page 94 Chapter 4. User Maintenance Section 700 - Operation Action Result 5. Press the HOLD key. D of Week PTN displays 6. Press the HOLD key. 1st SUN Pattern displays 7. Enter pattern (0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 - pattern 3) for the first Sunday.
  • Page 95: Set Exception Day Mode

    Section 700 - Operation Chapter 4. User Maintenance Related Programming • Considerations • Set Exception Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-27.) You can specify exception days which allow for a range of days for the System to operate in the Night mode.
  • Page 96 Chapter 4. User Maintenance Section 700 - Operation Action Result 11. To set additional Exception Day modes, press the volume Desired Exception Day mode displays up or down key or press the HOLD key to move to the desired mode. 12.
  • Page 97: Set Extension Names

    Section 700 - Operation Chapter 4. User Maintenance Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information”...
  • Page 98: Set Message Key Id Code

    Chapter 4. User Maintenance Section 700 - Operation Action Result 13. Repeat steps 8-12 until all extension names are entered. Enter EXT # displays 14. Press the AUTO key to exit the entry mode. 15. To return to the top menu level (81), press the PROG key. OR...
  • Page 99: Set Mode Schedule

    Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Enter the Message Key ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or existing data, press the FLASH key. 8.
  • Page 100 Chapter 4. User Maintenance Section 700 - Operation Operation To set the Mode Schedule: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
  • Page 101: Set Personal Speed Dial Names

    Section 700 - Operation Chapter 4. User Maintenance Table 4-3. Mode Schedule Patterns - addresses & values FF8 1 07 0 (00-29) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (00-29) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE...
  • Page 102 Chapter 4. User Maintenance Section 700 - Operation Operation To set PSD names using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
  • Page 103 Section 700 - Operation Chapter 4. User Maintenance Action Result Enter PSD # XXX displays (where 17. Press the AUTO key to exit the PSD name entry mode. XXX = extension number) 18. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
  • Page 104 Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. a b c d e f g h i j k l m n o p q r s t u v w x...
  • Page 105 Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. 576-36-700 DBS 576 (USA) issued October 2000 4-21...
  • Page 106: Set Personal Speed Dial Numbers

    Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Numbers Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-81 for a Digital Key Telephone, “Personal Speed Dial” on page 6-42 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial”...
  • Page 107: Set Send Text Messages

    Section 700 - Operation Chapter 4. User Maintenance Related Programming • Considerations • Set Send Text Messages Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent.
  • Page 108: Set Special Day Mode

    Chapter 4. User Maintenance Section 700 - Operation Action Result 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-display phone on page 4-19. • See Example 2. Small-display phone on page 4-20. Notes: •...
  • Page 109 Section 700 - Operation Chapter 4. User Maintenance Operation To set the Special Day Modes: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
  • Page 110 Chapter 4. User Maintenance Section 700 - Operation Action Result 15. Press the AUTO key to exit the entry mode. Mode Special Day displays 16. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
  • Page 111 Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1033...
  • Page 112 Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1077...
  • Page 113 Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1121...
  • Page 114 Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1165...
  • Page 115: Set System Date/time/day

    Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1209...
  • Page 116: Set System Speed Dial Index

    Chapter 4. User Maintenance Section 700 - Operation Action Result :HHMM 5. Press the HOLD key. Time displays 6. Enter the hour (two characters) and minute (two characters). Note: To clear an entry or existing data, press the FLASH key. 7.
  • Page 117 Section 700 - Operation Chapter 4. User Maintenance Operation To set SSD index using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
  • Page 118: Set System Speed Dial Names

    Chapter 4. User Maintenance Section 700 - Operation Action Result Enter SSD # displays 15. Press the AUTO key to exit the entry mode. 16. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
  • Page 119: Set System Speed Dial Numbers

    Section 700 - Operation Chapter 4. User Maintenance Action Result 9. Enter the SSD name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 4-19.) • If using a small-display phone press the appropriate one-touch key.
  • Page 120 Chapter 4. User Maintenance Section 700 - Operation Operation To set SSD numbers: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
  • Page 121: Set Text Message Replies

    Section 700 - Operation Chapter 4. User Maintenance Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode.
  • Page 122: Set Verified Account Codes

    Chapter 4. User Maintenance Section 700 - Operation Action Result 13. To set additional text Messages, press the volume up or Desired text message displays down key or press the HOLD key to move to the desired Send Text Message. 14.
  • Page 123 Section 700 - Operation Chapter 4. User Maintenance Action Result Table Number displays 4. Press the HOLD key. 5. Enter the Verified Account table number (001-500). 6. Press the HOLD key. XXX- Verified ACCD displays (where XXX = account code table number) 7.
  • Page 124: Set Walking Trs Codes

    Chapter 4. User Maintenance Section 700 - Operation Set Walking TRS Codes Description You can assign Walking Toll Restriction Service (TRS) Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Action Result 1.
  • Page 125: Chapter 5. Key Telephone Features

    Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone Absence Message Account Codes Non-Verified Account Codes...
  • Page 126: Topic Page

    Chapter 5. Key Telephone Features Section 700 - Operation Topic Page 5-43 Display Information Caller ID Display Information 5-43 Large-Display Phone 5-44 Small-Display Phone 5-45 Changing the Display Contrast 5-45 5-46 Do-Not-Disturb 5-47 DP to DTMF Signal Conversion 5-48 DSS/72 Console 5-48 EM/24 Console 5-49...
  • Page 127 Section 700 - Operation Chapter 5. Key Telephone Features Topic Page System Speed Dial 5-83 Speed Dial Linking 5-85 Speed Dial Name Assignments 5-87 5-91 Station Lockout 5-93 Timed Reminder Call 5-94 Trunk Access CO Line Key Trunk Access 5-95 Direct Trunk Access 5-96 MCO Line Preference...
  • Page 128: Key Telephone

    Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 5-1 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
  • Page 129 Section 700 - Operation Chapter 5. Key Telephone Features Table 5-1. Absence Messages Message No. Message Text Message No. Message Text In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8 Another Office Absence_No_9 Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input...
  • Page 130: Account Codes

    Chapter 5. Key Telephone Features Section 700 - Operation • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. •...
  • Page 131: Non-verified Account Codes

    Section 700 - Operation Chapter 5. Key Telephone Features extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls.
  • Page 132 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Enter the Account Code (10 digits max.). Specified account code displays Specified account code # displays 4. Press the # key. 5. Press a vacant CO key or enter a trunk access code. CO Key LED lights 6.
  • Page 133: Attendant Group Calls

    Section 700 - Operation Chapter 5. Key Telephone Features Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Call Attendant displays 2.
  • Page 134: Background Music

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Dial the phone number. • Dialed phone number displays • Busy tone 4. Press the REDIAL key. System automatically redials number Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) •...
  • Page 135: Busy Override

    Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
  • Page 136: Callback Request

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result 2. Dial the extension number. • Dialed extension number displays • Busy tone 3. Enter the Busy Override code (default = 9). • Alert tone sounds to both extensions (System programming required) •...
  • Page 137 Section 700 - Operation Chapter 5. Key Telephone Features Operation To set a Callback Request: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Dialed extension number displays • Busy tone 3.
  • Page 138: Call Forwarding

    Chapter 5. Key Telephone Features Section 700 - Operation Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail. Call Forwarding can be set or canceled under the following conditions from either your own extension or from an alternate extension: •...
  • Page 139: Call Forwarding - Busy

    Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. •...
  • Page 140: Call Forwarding - No Answer

    Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732. •...
  • Page 141: Call Forwarding-all Calls And Do-not-disturb

    Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733. •...
  • Page 142: Call Hold

    Chapter 5. Key Telephone Features Section 700 - Operation • You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other modes will remain set until canceled individually.
  • Page 143: Floating Hold

    Section 700 - Operation Chapter 5. Key Telephone Features To retrieve a call placed on System Hold from an extension other than the one that put it there: Action Result 1. Press the line key that is flashing red. CO XXX displays (where XXX = outside line number) To retrieve a held call on a specific trunk: Action...
  • Page 144: Exclusive Hold

    Chapter 5. Key Telephone Features Section 700 - Operation To retrieve a call from Floating Hold: Action Result 1. (A) Press the FF key assigned to the Floating Hold orbit CO XXX displays if line released (where number where the call is held. XXX = outside line number) OR...
  • Page 145: Broker's Hold

    Section 700 - Operation Chapter 5. Key Telephone Features To retrieve a call from Exclusive Hold: Action Result 1. Press the CO key on which the call is held. • CO LED stops flashing, remains green • CO XXX displays if call released (where XXX = outside line number) Hardware Requirements •...
  • Page 146 Chapter 5. Key Telephone Features Section 700 - Operation There are two ways for an extension to park a call. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number.
  • Page 147: Call Pickup

    Section 700 - Operation Chapter 5. Key Telephone Features To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set or press the ON/OFF key. 2. Enter Call Park Answer/Self access code (default = 772). •...
  • Page 148: Extension Group Pickup

    Chapter 5. Key Telephone Features Section 700 - Operation • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
  • Page 149: Extension Direct Pickup

    Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter the number of the call pickup group (01-72) where the Extension number or outside phone num- call is ringing. ber displays 4. Complete the call and replace the handset or press the ON/ OFF key.
  • Page 150: Trunk Group Pickup

    Chapter 5. Key Telephone Features Section 700 - Operation Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 151: Call Transfer

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Calls in Exclusive Hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
  • Page 152: Unsupervised Transfer

    Chapter 5. Key Telephone Features Section 700 - Operation Action Result Talk-EXT XXX displays (where XXX = 3. When the call is answered, inform the third party of the transfer. extension) 4. Complete the transfer: Original call LED light turns red •...
  • Page 153: Camping A Call Onto A Busy Extension

    Section 700 - Operation Chapter 5. Key Telephone Features Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 154: Caller Id Call Log

    Chapter 5. Key Telephone Features Section 700 - Operation • If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension. • To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook transfer restriction is enabled, a blind transfer will result in the loss of the second call but the second call will be kept on hold.
  • Page 155 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4. Exit the Call Log by going on hook or by pressing the ON/ OFF key.
  • Page 156: Call Log Operation On A Large Display Key Telephone

    Chapter 5. Key Telephone Features Section 700 - Operation To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode.
  • Page 157 Section 700 - Operation Chapter 5. Key Telephone Features Example Caller ID Call Log (Large Display Telephone): Call Log Entry Number (01 - 10) Call Result Time and Date 08:30 Fri Oct 24 (blank) - Answered of Call - Calling Party 01:2015553678 Calling Number Hung Up...
  • Page 158: Camp-on (call Waiting)

    Chapter 5. Key Telephone Features Section 700 - Operation To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
  • Page 159 Section 700 - Operation Chapter 5. Key Telephone Features The System provides two types of call waiting: • Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal to the busy extension. You need only to remain on the line. •...
  • Page 160 Chapter 5. Key Telephone Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-on (Call Waiting) code (default = 2). •...
  • Page 161: Conference Calls

    Section 700 - Operation Chapter 5. Key Telephone Features • FF1-2: Dial Plan • FF3: Extension COS • FF3-0: Auto Camp-on Considerations • You can transfer an outside call to a busy extension using Camp-on. See “Camping a Call Onto a Busy Extension”...
  • Page 162 Chapter 5. Key Telephone Features Section 700 - Operation Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your Extension number, outside line number, current call. or name of held party displays 2.
  • Page 163: Directory Numbers

    Section 700 - Operation Chapter 5. Key Telephone Features Action Result CONF Members: X (where X = 4-7 2. If you did not select the conference party that is giving busy tone, reenter the conference by pressing the CONF key. party conference) displays CONF Members: Y (where Y = 4-6 3.
  • Page 164 Chapter 5. Key Telephone Features Section 700 - Operation In Version 3.0 and higher, directory numbers may be assigned to stations that are not installed, provided the cabinet is installed. However, once the directory numbers have been assigned to a particular slot, that slot is no longer available.
  • Page 165 Section 700 - Operation Chapter 5. Key Telephone Features Operation To originate a call using a Primary Directory Number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone The first available PDN key lights. 2. If dialing an outside call, dial the outside line group access •...
  • Page 166 Chapter 5. Key Telephone Features Section 700 - Operation To call a Primary Directory Number extension (NPDNs not called): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone The first available PDN key lights. 2. Dial the Direct Call to PDN access code (default = 766). 3.
  • Page 167: Display Information

    Section 700 - Operation Chapter 5. Key Telephone Features • Do Not Disturb can only be set through the PDN, but cannot be set through the NPDN. • Timed Reminder (Alarm Setting) is set through the PDN, but cannot be set through the NPDN. •...
  • Page 168: Large-display Phone

    Chapter 5. Key Telephone Features Section 700 - Operation Large-Display Phone Figure 5-4. Large-Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers.
  • Page 169: Small-display Phone

    Section 700 - Operation Chapter 5. Key Telephone Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting (FF3-0-BSSC-04-11-HOLD) is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/ OFF to select the menu as the idle menu.
  • Page 170: Do-not-disturb

    Chapter 5. Key Telephone Features Section 700 - Operation Do-Not-Disturb Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action...
  • Page 171: Dp To Dtmf Signal Conversion

    Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-0-03: Extension COS (DND Set/Clear) • FF1-0-03: Extension COS (DND Set/Clear Other) •...
  • Page 172: Dss/72 Console

    Chapter 5. Key Telephone Features Section 700 - Operation DSS/72 Console Description The DSS/72 console is a 72-key console that can be attached to a key telephone. The 72 keys on the DSS/72 can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) that allow you to monitor the status of other extensions.
  • Page 173: Flash

    Section 700 - Operation Chapter 5. Key Telephone Features Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH or PROG key.
  • Page 174 Chapter 5. Key Telephone Features Section 700 - Operation Operation To assign Fixed Feature codes to an FF key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone F displays 2. Press the PROG key. Enter Function# displays 3.
  • Page 175 Section 700 - Operation Chapter 5. Key Telephone Features To check a programmed FF key (Display Phone Only): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone C displays 2. Press the CONF key. 3. Press the FF key to be checked. Programmed data displays 4.
  • Page 176 Chapter 5. Key Telephone Features Section 700 - Operation Status Condition Operation when RELEASE key is pressed Handset Off-Hook Several held calls Latest held call will be transferred; phone gets internal dial tone. No held calls Current call (talk) will be released; phone gets internal dial tone.
  • Page 177 Section 700 - Operation Chapter 5. Key Telephone Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Designated CO Access Button (for Γ02 outgoing calls) Γ03 Verified ID Code Send Floating Hold Answer...
  • Page 178 Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Γ26 Day 2 Γ27 Night 1 Γ28 Night 2 (for 2-Way VM) Γ29 + (Page Group No.) Paging...
  • Page 179 Section 700 - Operation Chapter 5. Key Telephone Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) VM Transfer Key 2 75 + (Ext.No. 0-9999) Variable Mode Call Logging Confirmation Mode Start...
  • Page 180: Handsfree Answerback

    Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Login Key for CTAPI * # 90 (Version 2.5 or higher) Note: The following feature keys were added with Version 3.0 Message and Voice Mail Key...
  • Page 181: Handsfree Operation

    Section 700 - Operation Chapter 5. Key Telephone Features • Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling. Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset. Any speakerphone can be operated handsfree.
  • Page 182: Hot Dial Pad

    Chapter 5. Key Telephone Features Section 700 - Operation Operation To answer calls using the Headset Operation: Note: If Headset mode is already on, the following procedure turns it off. If Headset mode is off, this procedure turns it on. Action Result 1.
  • Page 183: Hot Line

    Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF3 0: Hot Dial Pad Considerations Paging: The Hot Dial Pad cannot be used to initiate a page. Hot Line Description Hot Line enables you to immediately connect to another preassigned extension or speed dial number simply by lifting the handset.
  • Page 184: Last Number Redial

    Chapter 5. Key Telephone Features Section 700 - Operation calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access code. Operation To make a call using Intercom Calling: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 185: Line Appearances

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To automatically redial the last number dialed: Action Result 1. Lift the handset or press the ON/OFF key. • Outside dial tone • CO XXX displays (where XXX = trunk OR...
  • Page 186 Chapter 5. Key Telephone Features Section 700 - Operation Four DSS/BLF modes are available as follows: Voice FF Key BLF LED Extension Call Ring Ring DSS/BLF Type Mail Entry Indication Call Pickup (Immed.) (Delayed) Transfer DSS Only (No (9 + Ext #) Pick Up/No Ring) DSS/BLF (81 + Ext #)
  • Page 187: Direct Line Appearances

    Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF1-0-02: BLF Call Pickup • FF4-0-04: FF Key Assignment Considerations • If several calls arrive at a DSS/BLF key, the calls are queued and ring on a first-in, first-out basis. •...
  • Page 188 Chapter 5. Key Telephone Features Section 700 - Operation Operation Operation Action To originate a trunk call 1. Press an idle MCO key. The key blinks (green) as the call is made. To receive a call on an MCO key. 1.
  • Page 189: Message Key

    Section 700 - Operation Chapter 5. Key Telephone Features Message Key Description The System supports the MSG key on the VB-44225 large-display phone. This key provides the following functionality: • Message Wait Callback: If a callback message has been left by another extension, you can press the MSG key to place an automatic callback to that extension.
  • Page 190 Chapter 5. Key Telephone Features Section 700 - Operation Operation To leave a message waiting indication: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. MSG Accepted displays 3. While the phone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4).
  • Page 191: Mute Function

    Section 700 - Operation Chapter 5. Key Telephone Features • FF1-2: Dial Plan • FF3: Extension COS Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)” on page 3-60. Mute Function Description Mute Function allows you to block outgoing audio to the other party while on a call.
  • Page 192: Offhook Monitor

    Chapter 5. Key Telephone Features Section 700 - Operation Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook. You can still communicate with the other party via the handset, but you will also be able to hear the other party on the phone’s speaker.
  • Page 193: Offhook Voice Announce

    Section 700 - Operation Chapter 5. Key Telephone Features Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. First call on hold 2. Press the flashing FF key for the CO line of the incoming call.
  • Page 194 Chapter 5. Key Telephone Features Section 700 - Operation Table 5-6. Text Message Replies Message No. Message Text Message No. Message Text Take A Message User Defined Please Hold User Defined Will Call Back User Defined Transfer User Defined Unavailable User Defined Operation To make an OHVA :...
  • Page 195 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter OHVA feature access code (default = 8) and announce the call to be transferred. 4. If transfer is: • Not accepted, retrieve the call by pressing the associ- ated flashing MCO key (if an appearing call) or by pressing the HOLD key (if a non appearing call).
  • Page 196: One-touch Keys

    Chapter 5. Key Telephone Features Section 700 - Operation • If a Split key is assigned to the extension that receives an OHVA call, when an OHVA is being received, the Split key blinks green. If the split key is pressed during an OHVA call to answer, the Split key lights red.
  • Page 197 Section 700 - Operation Chapter 5. Key Telephone Features To chain 2 to 6 SSD numbers to a single one-touch key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3.
  • Page 198: Onhook Dialing

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF8-1: PSD Numbers • FF8-1: PSD Names Considerations • One-touch keys 1-10 are the same as Personal Speed Dial (PSDs) numbers 80-89. Onhook Dialing Description Onhook Dialing is a standard feature for key telephones where you can dial onhook using the dialpad, one-touch keys, or FF keys.
  • Page 199: Meet-me Answer

    Section 700 - Operation Chapter 5. Key Telephone Features Operation To make a page: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Group Paging code (default = #). 3. Enter the number of the desired paging group (0-9). 4.
  • Page 200: Reset Call

    Chapter 5. Key Telephone Features Section 700 - Operation Reset Call Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation To use Reset Call to dial another extension (after a busy extension): Action Result 1.
  • Page 201: Room Monitoring

    Section 700 - Operation Chapter 5. Key Telephone Features • Related Programming • FF3 (Extensions): Ringing Line Preference by Handset. • FF3: Ringing Line Preference (ON/OFF) Considerations • If disabled in Extension Programming, you must press the line key or enter the feature code for incoming pick-up in order to answer a call.
  • Page 202 Chapter 5. Key Telephone Features Section 700 - Operation To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default 776) The monitoring extension enters the mon- and the extension number of the monitored extension, OR... itoring mode.
  • Page 203: Silent Monitor

    Section 700 - Operation Chapter 5. Key Telephone Features Considerations • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone. • If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored extension will remain in the monitored mode, and can be accessed by any other extension allowed to access the room monitoring mode.
  • Page 204 Chapter 5. Key Telephone Features Section 700 - Operation To initiate Silent Monitor: Action Result 1. Press ON/OFF + 768 + Extension number you want to monitor OR... The Silent Monitor feature is active, and Press the FF key assigned as a Silent Monitor Key + Exten- the extension is being monitored.
  • Page 205: Speed Dialing

    Section 700 - Operation Chapter 5. Key Telephone Features Speed Dialing Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature.
  • Page 206 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key.
  • Page 207: System Speed Dial

    Section 700 - Operation Chapter 5. Key Telephone Features • Storing a new number erases any previously stored data. • If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code. •...
  • Page 208 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). Enter Spd Dial displays 3. Enter the SSD bin number (00-79 or 000-799). 4.
  • Page 209: Speed Dial Linking

    Section 700 - Operation Chapter 5. Key Telephone Features To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710).
  • Page 210 Chapter 5. Key Telephone Features Section 700 - Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. (A) Press the PROG key. (B) Press the AUTO key.
  • Page 211: Speed Dial Name Assignments

    Section 700 - Operation Chapter 5. Key Telephone Features • Considerations • Speed Dial Name Assignments You can assign names to PSD numbers from a key telephone without entering the programming mode. If allowed in the Extension Class of Service (COS), you can also assign names to SSD numbers.
  • Page 212 Chapter 5. Key Telephone Features Section 700 - Operation SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. NO.=>...
  • Page 213 Section 700 - Operation Chapter 5. Key Telephone Features b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. 576-36-700 DBS 576 (USA) issued October 2000 5-89...
  • Page 214 Chapter 5. Key Telephone Features Section 700 - Operation Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
  • Page 215: Station Lockout

    Section 700 - Operation Chapter 5. Key Telephone Features b. Press the third FF key from the left on the bottom row. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (User Log-in) • FF3: Extension COS • FF8-1: SSD & PSD Considerations •...
  • Page 216 Chapter 5. Key Telephone Features Section 700 - Operation Operation To activate Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone St. Lock Set displays 2. Enter the Station Lockout feature code (default = 746). Lock displays 3.
  • Page 217: Timed Reminder Call

    Section 700 - Operation Chapter 5. Key Telephone Features To change the Walking TRS/Station Lockout security code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter Old ID displays 2. Enter the Station Lockout security code change code (default = 749).
  • Page 218: Trunk Access

    Chapter 5. Key Telephone Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone Enter Alarm hhmm displays 2. Enter the Timed Reminder Set code (default = *31). 3.
  • Page 219: Co Line Key Trunk Access

    Section 700 - Operation Chapter 5. Key Telephone Features • MCO Trunk Access CO Line Key Trunk Access You can access an outside line by pressing a CO line key. Operation To access an outside line: Action Result 1. Press a vacant CO key. •...
  • Page 220: Mco Line Preference

    Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Direct Trunk Access) • FF3: Extension COS Considerations • MCO Line Preference MCO Line Preference allows you to place an outside call by simply picking up the handset. When you go offhook, the MCO 1 trunk group is automatically accessed.
  • Page 221: Trunk Queuing

    Section 700 - Operation Chapter 5. Key Telephone Features Action Result 2. Enter the trunk access number (9 or 81-84). (See Table 5-7.) • Outside dial tone • CO XXX displays (where XXX = trunk number) 3. Dial the phone number. Dialed phone number displays Hardware Requirements •...
  • Page 222: Universal Night Answer To Page

    Chapter 5. Key Telephone Features Section 700 - Operation Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the CO line key or enter a trunk access code. Busy tone 3.
  • Page 223: Variable Mode

    Section 700 - Operation Chapter 5. Key Telephone Features To answer a UNA call using the UNA to Page Pickup code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705). Call is received.
  • Page 224 Chapter 5. Key Telephone Features Section 700 - Operation Operation To enable Variable Mode: Action Result 1. Press the ON/OFF key. AUTO FNC Mode displays 2. Press the Variable Mode FF key 3. Press the ON/OFF key. Programmed features display To Execute a Variable Mode Function: Action Result...
  • Page 225: Voice Recognition

    Section 700 - Operation Chapter 5. Key Telephone Features To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below).
  • Page 226: Volume Control

    Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • Need VB-44224, VB-44101 Related Programming • Considerations • The VB-44224 24-key telephone is required. • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone,...
  • Page 227: Walking Trs Class Of Service

    Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF3-0: Ring Volume Control Considerations • Extension programming determines whether or not you can set separate volume levels for CO incoming ring tone and intercom ring tone. Walking TRS Class of Service Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry”...
  • Page 228: Zip Mode

    Chapter 5. Key Telephone Features Section 700 - Operation Zip Mode Zip mode automatically answers calls when operating a Key Telephone in headset mode. Operation To enter or cancel Zip Mode: Action Result 1. Press the ON/OFF key. 2. Press the PROG key and enter 80. When entering Zip mode, ZIP Mode On displays OR...
  • Page 229: Chapter 6. Dslt Features

    Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Digital Single Line Telephone Absence Message Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music...
  • Page 230 Chapter 6. DSLT Features Section 700 - Operation Topic Page DP to DTMF Signal Conversion 6-30 Flash 6-31 Hot Line 6-32 Intercom Calling 6-32 Last Number Redial 6-33 Message Waiting/Callback 6-34 Offhook Signaling 6-35 Offhook Voice Announce 6-36 Onhook Dialing 6-37 Paging 6-38...
  • Page 231: Digital Single Line Telephone

    Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 6-1 illustrates the Digital Single Line Telephone (DSLT). For more information on DLST, see Section 751: Key Telephone/DSLT Quick Reference. Figure 6-1. DSLT DIGITAL BUSINESS SYSTEM NAME NAME OPER Absence Message...
  • Page 232 Chapter 6. DSLT Features Section 700 - Operation Table 6-1. Absence Messages Message No. Message Text Displayed on Message No. Message Text Displayed on Called Party’s Key Telephone Called Party’s Key Telephone In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8...
  • Page 233: Account Codes

    Section 700 - Operation Chapter 6. DSLT Features • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting.
  • Page 234: Non-verified Account Codes

    Chapter 6. DSLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
  • Page 235: Attendant Group Calls

    Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Press a vacant CO key or enter a trunk access code. 5. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
  • Page 236: Auto Repeat Dial

    Chapter 6. DSLT Features Section 700 - Operation Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Hardware Requirements • Related Programming •...
  • Page 237: Background Music

    Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
  • Page 238: Busy Override

    Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
  • Page 239: Callback Request

    Section 700 - Operation Chapter 6. DSLT Features Considerations • You cannot break in on three-party conference calls. • The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request Description If you dial a busy extension, Callback Request enables the System to call you back when that...
  • Page 240: Call Forwarding

    Chapter 6. DSLT Features Section 700 - Operation • FF1-0-03: Extension COS (Callback Request Receive) • FF3: Extension COS • FF1-2-03: Dial Plan (Callback Cancel) Considerations • Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
  • Page 241: Call Forwarding - Busy

    Section 700 - Operation Chapter 6. DSLT Features To cancel Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. •...
  • Page 242: Call Forwarding - No Answer

    Chapter 6. DSLT Features Section 700 - Operation Action Result 5. If canceling Call Forwarding for another extension, dial the extension number. 6. Replace the handset or press the ON/OFF key. Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer expires.
  • Page 243: Call Forwarding And Do-not-disturb

    Section 700 - Operation Chapter 6. DSLT Features Call Forwarding and Do-Not-Disturb The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. To cancel Call Forwarding and DND: Action Result 1.
  • Page 244: System Hold

    Chapter 6. DSLT Features Section 700 - Operation • System Hold • Floating Hold • Exclusive Hold • Broker’s Hold • Call Park (Station) System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call.
  • Page 245: Exclusive Hold

    Section 700 - Operation Chapter 6. DSLT Features Floating Hold is useful when the intended recipient of a call must be located via a page. The call can be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged party can then pick up the call by dialing the orbit number.
  • Page 246: Broker's Hold

    Chapter 6. DSLT Features Section 700 - Operation Operation To place a call on Exclusive Hold: Action Result 1. While on a call, press the HOLD key. Intercom dial tone To retrieve a call from Exclusive Hold: Action Result 1. While on a call, press the HOLD key. Hardware Requirements •...
  • Page 247: Call Park

    Section 700 - Operation Chapter 6. DSLT Features Considerations • Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. CO, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the DBS 576.
  • Page 248: Call Pickup

    Chapter 6. DSLT Features Section 700 - Operation To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set or press the ON/OFF key. 2. Enter the Call Park Answer/Self access code (default = •...
  • Page 249 Section 700 - Operation Chapter 6. DSLT Features Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701).
  • Page 250: Extension Direct Pickup

    Chapter 6. DSLT Features Section 700 - Operation Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension. Operation To use Extension Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 251: Trunk Direct Pickup

    Section 700 - Operation Chapter 6. DSLT Features • FF1-2: Dial Plan Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 252: Unsupervised Transfer

    Chapter 6. DSLT Features Section 700 - Operation Operation To supervise the transfer of a call to another extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 253: Camping A Call Onto A Busy Extension

    Section 700 - Operation Chapter 6. DSLT Features To transfer a call to an outside number without supervising the transfer: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Enter a trunk access code. 3.
  • Page 254: Camp-on (call Waiting)

    Chapter 6. DSLT Features Section 700 - Operation 221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to extension 225. • Calls can be transferred from paging using supervised transfer. • If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension.
  • Page 255: Conference Calls

    Section 700 - Operation Chapter 6. DSLT Features To answer a Camp-on (Call Waiting) signal: Action Result 1. Replace the handset or press the ON/OFF key. 2. Lift the handset or press the ON/OFF key again to be con- • Current call placed on hold nected to the waiting call.
  • Page 256 Chapter 6. DSLT Features Section 700 - Operation Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your current call. 2. If adding an outside party, dial a trunk access code. •...
  • Page 257: Do-not-disturb

    Section 700 - Operation Chapter 6. DSLT Features Considerations • If all the internal parties hang up, the conference call will be disconnected. If the internal party remains in the conversation, the conference call remains in progress. • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established.
  • Page 258: Dp To Dtmf Signal Conversion

    Chapter 6. DSLT Features Section 700 - Operation To set DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740). 3.
  • Page 259: Flash

    Section 700 - Operation Chapter 6. DSLT Features Operation To switch from DP to DTMF dialing: Action Result 1. Press the * key or the # key. Hardware Requirements • Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) •...
  • Page 260: Hot Line

    Chapter 6. DSLT Features Section 700 - Operation Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result...
  • Page 261: Last Number Redial

    Section 700 - Operation Chapter 6. DSLT Features Operation To make a call using Intercom Calling: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1.
  • Page 262: Message Waiting/callback

    Chapter 6. DSLT Features Section 700 - Operation Operation To automatically redial the last number dialed: Action Result 1. Lift the handset or press the ON/OFF key. Outside dial tone (if trunk access code entered) OR... Enter a trunk access code. 2.
  • Page 263: Offhook Signaling

    Section 700 - Operation Chapter 6. DSLT Features To answer a message waiting indication (callback): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Message Wait Callback code (default = *6). • Telephone automatically dials exten- sion that sent message waiting indica- tion •...
  • Page 264: Offhook Voice Announce

    Chapter 6. DSLT Features Section 700 - Operation Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. 2. Press the flashing FF key for the CO line of the incoming call. Note: For details about handling multiple calls, see “Call Hold” on page 6-15. Hardware Requirements •...
  • Page 265: Onhook Dialing

    Section 700 - Operation Chapter 6. DSLT Features To transfer a call using OHVA: Action Result 1. While on a call, press the HOLD key. Current call on hold 2. Dial the extension number to which the call is being trans- Busy signal ferred.
  • Page 266: Paging

    Chapter 6. DSLT Features Section 700 - Operation Action Result 3. If you entered a trunk access code in step 2, dial the phone number. Otherwise, proceed to step 4. 4. When the call is answered, lift the handset to talk. Hardware Requirements •...
  • Page 267: Reset Call

    Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming • FF1-0-02: Paging Override • FF1-0-03: Extension COS (Paging) • FF1-0-04: Trunk COS (Paging) • FF1-2: Dial Plan •...
  • Page 268: Room Monitoring

    Chapter 6. DSLT Features Section 700 - Operation • FF1-2: Dial Plan Considerations • The second extension called using the Reset Call feature must have the same number of digits as the first extension. • If you program the System for Reset Call, the following features are not available: Camp-on (Ext.
  • Page 269 Section 700 - Operation Chapter 6. DSLT Features To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default 776) The monitoring extension enters the mon- and the extension number of the monitored extension, OR... itoring mode.
  • Page 270: Speed Dialing

    Chapter 6. DSLT Features Section 700 - Operation Considerations • Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring. • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone.
  • Page 271 Section 700 - Operation Chapter 6. DSLT Features To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3.
  • Page 272: System Speed Dial

    Chapter 6. DSLT Features Section 700 - Operation To indicate . . . Enter/Press Hyphen (-) PROG DTMF Conversion After the AUTO * 3 Other Party Answers (Version 2.1 or higher) Indicates that the digits that follow are either a feature access code or an extension number.
  • Page 273: Speed Dial Linking

    Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete call and replace the handset or press the ON/OFF key. To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 274 Chapter 6. DSLT Features Section 700 - Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. Enter the Speed Dial Set/Clear code (default = 710). 4.
  • Page 275: Station Lockout

    Section 700 - Operation Chapter 6. DSLT Features Considerations • Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
  • Page 276 Chapter 6. DSLT Features Section 700 - Operation To cancel Station Lockout feature for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout Cancel for another extension fea- ture code (default = 748). 3.
  • Page 277: Timed Reminder Call

    Section 700 - Operation Chapter 6. DSLT Features Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
  • Page 278: Trunk Access

    Chapter 6. DSLT Features Section 700 - Operation Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call: • Direct Trunk Access • MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.
  • Page 279: Trunk Queuing

    Section 700 - Operation Chapter 6. DSLT Features Action Result 2. Enter the desired trunk access number (9 or 81-84). (See Outside dial tone Table 2.) 3. Dial the phone number. Hardware Requirements • Related Programming • FF1: MCO Access •...
  • Page 280: Universal Night Answer To Page

    Chapter 6. DSLT Features Section 700 - Operation Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter a trunk access code (9 or 81-84). Busy tone 3. Enter the Callback Request code (default = 3.) 4.
  • Page 281: Walking Trs Class Of Service

    Section 700 - Operation Chapter 6. DSLT Features To answer a UNA call using the UNA to Page Pickup code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705). Call is received.
  • Page 282 Chapter 6. DSLT Features Section 700 - Operation Action Result 6. Dial the phone number. Walking TRS COS remains in effect until you replace the handset. 7. Replace the handset or press the ON/OFF key. Hardware Requirements • Related Programming •...
  • Page 283: Chapter 7. Slt Features

    Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message...
  • Page 284 Chapter 7. SLT Features Section 700 - Operation Topic Page Offhook Signaling 7-30 Offhook Voice Announce 7-31 Paging 7-32 Meet-Me Answer 7-33 Reset Call 7-33 Room Monitoring 7-34 Speed Dialing 7-35 Personal Speed Dial 7-36 System Speed Dial 7-37 Speed Dial Linking 7-38 Station Lockout 7-39...
  • Page 285: Absence Message

    Section 700 - Operation Chapter 7. SLT Features Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected.
  • Page 286: Account Codes

    Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset. Related Programming •...
  • Page 287: Non-verified Account Codes

    Section 700 - Operation Chapter 7. SLT Features Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before accessing an outside line (for forced or voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table.
  • Page 288 Chapter 7. SLT Features Section 700 - Operation Action Result 5. Enter a trunk access code. 6. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
  • Page 289: Attendant Group Calls

    Section 700 - Operation Chapter 7. SLT Features Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action Result 1. Lift the handset. Intercom dial tone 2.
  • Page 290: Callback Request

    Chapter 7. SLT Features Section 700 - Operation Action Result 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9). • Alert tone sounds to both extensions (System programming required) • Connection to both parties Hardware Requirements •...
  • Page 291: Call Forwarding

    Section 700 - Operation Chapter 7. SLT Features To respond to the callback request: Action Result 1. Lift the handset. System automatically redials extension To cancel a Callback Request: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Callback Cancel code (default = 769). 3.
  • Page 292: Call Forwarding - Busy

    Chapter 7. SLT Features Section 700 - Operation To set Call Forwarding-All Calls: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721. • For another extension, enter 741. 3.
  • Page 293: Call Forwarding - No Answer

    Section 700 - Operation Chapter 7. SLT Features Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 294: Call Forwarding And Do-not-disturb

    Chapter 7. SLT Features Section 700 - Operation Action Result 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
  • Page 295: Call Hold

    Section 700 - Operation Chapter 7. SLT Features • FF1-2: Dial Plan • FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded. •...
  • Page 296: Floating Hold (retrieve Only)

    Chapter 7. SLT Features Section 700 - Operation To retrieve a held call on a specific trunk: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number. Hardware Requirements •...
  • Page 297: Exclusive Hold

    Section 700 - Operation Chapter 7. SLT Features Considerations • The number of floating hold orbits available may very depending on the Station Park /Floating Hold Pickup setting (FF1-0-02-0005). The floating hold pickup access code can set to *9 (default). The “*9” access code operates as follows: System Size Virtual Line Number and Operation 01-09 Floating Hold pick up...
  • Page 298: Call Park

    Chapter 7. SLT Features Section 700 - Operation Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Hookflash. First call on hold 3. Pick up the second call. 4. Hookflash. Second call on hold, first call retrieved Hardware Requirements •...
  • Page 299 Section 700 - Operation Chapter 7. SLT Features To retrieve a call parked at the originating extension from another extension: Action Result 1. Lift the handset Intercom dial tone 2. Enter the Station Call Park Answer/Other Ext. code (default = 773). OR...
  • Page 300: Call Pickup

    Chapter 7. SLT Features Section 700 - Operation Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
  • Page 301: Extension Direct Pickup

    Section 700 - Operation Chapter 7. SLT Features To use Specified Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703). 3. Enter the number of the call pickup group (01-72) where the call is ringing.
  • Page 302: Trunk Group Pickup

    Chapter 7. SLT Features Section 700 - Operation Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2.
  • Page 303: Call Transfer

    Section 700 - Operation Chapter 7. SLT Features Considerations • Calls on exclusive hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
  • Page 304: Camping A Call Onto A Busy Extension

    Chapter 7. SLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, hookflash to place the call on hold. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
  • Page 305: Camp-on (call Waiting)

    Section 700 - Operation Chapter 7. SLT Features Considerations • On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service (COS). • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension.
  • Page 306: Conference Calls

    Chapter 7. SLT Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-On (Call Waiting) code (default = 2). • Called party hears alert tone •...
  • Page 307: Do-not-disturb (dnd)

    Section 700 - Operation Chapter 7. SLT Features Operation To establish a conference call: Action Result 1. While on a call, hookflash to place your current call on hold. 2. If adding an outside party, dial a trunk access code. •...
  • Page 308 Chapter 7. SLT Features Section 700 - Operation To cancel DND for your own extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Cancel code (default = 720). DND/CD LED light goes off 3. Replace the handset. To set DND for another extension: Action Result...
  • Page 309: Flash Send

    Section 700 - Operation Chapter 7. SLT Features Flash Send Description Flash send allows you to send a flash to a CO line. Operation To send a flash on a CO line: Action Result 1. Hookflash to place the current CO call on hold. Dial tone is returned 2.
  • Page 310: Intercom Calling

    Chapter 7. SLT Features Section 700 - Operation Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
  • Page 311: Last Number Redial

    Section 700 - Operation Chapter 7. SLT Features Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed. Operation To automatically redial the last number dialed: Action Result 1. Lift the handset. 2. Enter the SLT Redial code (default = 712). 3.
  • Page 312: Offhook Signaling

    Chapter 7. SLT Features Section 700 - Operation To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2. Enter the Message Wait Callback code (default = *6). Telephone automatically dials extension that set Message Waiting Indication To cancel a Callback Message: Action Result...
  • Page 313: Offhook Voice Announce

    Section 700 - Operation Chapter 7. SLT Features Operation After receiving an offhook signal during a call: Action Result 1. Complete the first call and place the handset on hook. First call is terminated. 2. After the telephone rings, go off hook. Incoming call is answered.
  • Page 314: Paging

    Chapter 7. SLT Features Section 700 - Operation Operation To make an OHVA : Action Result 1. Lift the handset. 2. Dial the extension number. Busy signal 3. Enter the OHVA Access code (default = 8). 4. Make your announcement Hardware Requirements •...
  • Page 315: Meet-me Answer

    Section 700 - Operation Chapter 7. SLT Features Action Result 4. Make your announcement. 5. Replace the handset. Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements •...
  • Page 316: Room Monitoring

    Chapter 7. SLT Features Section 700 - Operation To use Reset Call to dial another extension (after a busy extension): Action Result 1. Lift the handset. Intercom dial tone 2. Dial an extension. Busy tone 3. Enter the last digit of the next extension. Example: You dial extension 213, but it is busy.
  • Page 317: Speed Dialing

    Section 700 - Operation Chapter 7. SLT Features When a monitored extension receives a call, the caller hears a busy tone. Additional operations may be performed from the monitored extension when it is in monitored mode: Action Result 1. Placing the handset back on-hook Monitored mode is cancelled.
  • Page 318: Personal Speed Dial

    Chapter 7. SLT Features Section 700 - Operation Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action Result 1.
  • Page 319: System Speed Dial

    Section 700 - Operation Chapter 7. SLT Features • Storing a new number erases any previously stored data. • Speed Dial numbers can contain up to 24 characters. • Single Line Telephone SLT can only enter 0, 1-9, *, and #. If a pause, MCO code, intercom level, Dial Pulse (DP) - Dual Tone Multifrequency (DTMF) code, or SSD code needs to be programmed, use User Maintenance to program the speed dial.
  • Page 320: Speed Dial Linking

    Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-15, 16, & 17 SSD Blocks • FF1-0-02 SSD Digits • FF1-0-03 Extension COS (SSD Assignment) • FF8-1-02: SSD Number • FF8-1-02: SSD Name Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions.
  • Page 321: Station Lockout

    Section 700 - Operation Chapter 7. SLT Features Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
  • Page 322: Timed Reminder Call

    Chapter 7. SLT Features Section 700 - Operation Action Result 4. Dial the Walking TRS/Station Lockout security code. 5. Replace the handset. To change the Station Lockout security code: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Walking TRS/Station Lockout Security Code Change code (default = 749).
  • Page 323: Trunk Access

    Section 700 - Operation Chapter 7. SLT Features Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format.
  • Page 324: Direct Trunk Access

    Chapter 7. SLT Features Section 700 - Operation Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1.
  • Page 325: Trunk Queuing

    Section 700 - Operation Chapter 7. SLT Features • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS Considerations • The System supports up to 576 outside lines in a six-cabinet configuration. These lines can be divided into 99 different trunk groups. •...
  • Page 326: Universal Night Answer To Page

    Chapter 7. SLT Features Section 700 - Operation To respond to the Trunk Callback alert tone: Action Result 1. Lift the handset. Outside dial tone Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) •...
  • Page 327: Walking Trs Class Of Service

    Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • External paging speakers and associated equipment are not provided; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment. Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry”...
  • Page 328 Chapter 7. SLT Features Section 700 - Operation 7-46 DBS 576 (USA) issued October 2000 576-36-700...
  • Page 329: Appendix A. Ars And Trs Operation

    Section 700 - Operation Appendix A. ARS and TRS Operation Introduction This appendix provides an overview of the Toll Restriction Service (TRS) and Automatic Route Selection (ARS) features that are available with the DBS 576 PBX. • TRS provides the ability to block selected outgoing calls while allowing others. •...
  • Page 330: Detailed Description

    Section 700 - Operation Detailed Description This section provides a description of the TRS and ARS options on the DBS 576 PBX. TRS Features TRS Class Features Each trunk and extension is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group.
  • Page 331: Ars/trs Features

    Section 700 - Operation Leading Digits Table The leading digits table considers the initial dialed digits in determining the restriction TRS level. Up to 10 digits can be considered. The digits may be any number 0, 1-9. In addition a wild card (*) may be used to occupy any digit position.
  • Page 332 Section 700 - Operation ARS Level An ARS level is also assigned to each of the 50 TRS classes. This originator’s ARS value is used to determine if the caller can proceed to use a particular priority route based on the associated ARS requirement in the Route List (described later).
  • Page 333: Trs Configuration And Operation

    Section 700 - Operation Time List Table Time List Table is used when the time of day, the day of week or the date affects the desired route. The Time List Table allows up to 50 patterns to be entered. Each pattern may specify up to five Route List patterns to used based on the current time of day.
  • Page 334: Trs Programming/operation Overview

    Section 700 - Operation TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the number dialed and the originator. As shown in Figure A-4 TRS Operation (Non-ARS) at the end of this appendix, up to 50 TRS Classes settings are assigned.
  • Page 335 Section 700 - Operation Figure A-1. TRS Flowchart Extension or trunk System checks originating accesses trunk ext. or trunk TRS Class User dials digit System checks class assignment for TRS level for this trunk group Origination TRS Level System compares Are additional dialed digit(s) to digits required...
  • Page 336: Example Trs Configuration

    Section 700 - Operation If the analyze digits table is referenced by a Prefix ID, the system will consider at all entries with the Prefix ID and analyze any additional digits dialed. The system will look for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
  • Page 337 Section 700 - Operation Implementation The configuration of this system is described in the following steps: The system needs are listed in Table 1, “Example - User Needs Worksheet,” on page 10. Most of the information is straight forward. The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need.
  • Page 338 Section 700 - Operation Table A-1. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411, (Long Distance, 411, Class Class...
  • Page 339 Section 700 - Operation Table A-2. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Description Trunks in Trunk Group (Number/BSSC) Usage (MCO1 - Dial “9”, Number (0-99) (Two-Way CO LS, Tie Line, FX, MCO2 - dial “81”, Direct etc.) Access Only, etc.)
  • Page 340 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-3.
  • Page 341 Section 700 - Operation Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 10, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 12 the TRS level is determined for each class.
  • Page 342 Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
  • Page 343 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
  • Page 344: Ars Configuration And Operation

    Section 700 - Operation ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator. The purpose of ARS is to automatically select the lowest cost route available for a call based on the dialed number.
  • Page 345 Section 700 - Operation Figure A-2. ARS/TRS Flowchart Page 1 of 2 Extension or trunk dials first Systemchecks originating MCOCode (usually "9") ext. or trunk TRS Class Systemchecks class User dials digit assignment for TRS level and ARS Level Y es Origination TRS and ARS Level Systemcompares...
  • Page 346 Section 700 - Operation Figure A-3. ARS/TRS Flowchart Page 2 of 2 Time List Pattern Systemselects Time List associated with Special Day Systemselects Time List associated with Day of the Week Is there an available Fromthe Time List Pattern trunk in the listed the systemdetermines the route? active time period and its...
  • Page 347: Example Ars Configuration

    Section 700 - Operation If the analyze digits table is referenced by a prefix ID, the system will consider at all entries with the prefix ID and analyze any additional digits dialed. The system looks for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
  • Page 348 Section 700 - Operation • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones • no restrictions during the day •...
  • Page 349 Section 700 - Operation Figure A-4. Example System Configuration 101XXXX Long Distance Carrier A (less expensive from 8 to 6) Legacy System Trunks 1-24 101YYYY Long Distance 75 Retail Floor Ext. Carrier B (less expensive nights 40 General Office Ext. and weekends) Toll-Free 10 Buyer Ext.
  • Page 350 Section 700 - Operation Figure A-5. Example Foreign Exchange Lines From City A to City B City A City B In this case we have two Foreign Exchange (FX) lines to a City B Central Office Exchange. Using these lines are like dialing directly from the City B exchange.
  • Page 351 Section 700 - Operation Table A-7. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411, (Long Distance, 411, Class Class...
  • Page 352 Section 700 - Operation Table A-8. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Description Trunks in Trunk Group Usage Notes Number (0-99) (Two-Way CO GS, Tie (Number/BSSC) Line, FX, etc.) Local CO (Exchange Line) 1-24 Local, access to long distance carriers A (least Access...
  • Page 353 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-9.
  • Page 354 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, ARS levels are determined. This list is created by reviewing the different calling needs and assigning the least cost access levels to the lowest ARS level and working up to the highest cost ARS level. Table A-10.
  • Page 355 Section 700 - Operation Next the Origination TRS and ARS level and queuing point enable/disable operation is determined for each class. Using Table 7, “Example - User Needs Worksheet,” on page 23, each unique origination class is listed. Using Table 9, “Example - Origination TRS Level Plan,” on page 25 the TRS Level is determined for each class.
  • Page 356 Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
  • Page 357 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
  • Page 358 Section 700 - Operation If call routing varies by day of week or special day, then separate time lists must be prepared. In this example, weekday call routing varies from weekends and holidays. Therefore two time list tables are completed. When a call is made, the system will check to see if this is a special day listed in a Time List Table.
  • Page 359 Section 700 - Operation On weekends, the time of day is not a cost factor. Therefore there is only one time period used. Table A-15. Example -Time List Table 2 Time List Table 2 Day Of Week: Sun X Mon ___ Tue ___ Wed ___ Thu ___ Fri ___ Sat X Special Days: 0101, 0704, 1127, 1225 Time List...
  • Page 360 Section 700 - Operation Each Route List Pattern consists of a one or more trunk groups in sequence to check for an available trunk. Before a route is considered, the required ARS level is compared to the originator’s ARS level. If the originator’s ARS level is greater than or equal to the required ARS level, the trunk group listed for the route will be searched for an available trunk.
  • Page 361 Section 700 - Operation In this example, there are only 5 route patterns needed. The first three use the same trunks to the local CO. The first pattern does not modify the dialed digits. The second pattern uses the Digit Modify Pattern to add the Equal Access Code prefix for Long Distance Carrier A (preferred in the day time).
  • Page 362 Section 700 - Operation A-34 DBS 576 (USA) issued October 2000 576-36-700...
  • Page 363: Index

    Section 700 - Operation Index Index 3-46 Attendant Reversion 3-46 Network Centralized Attendant Group Calls DSLT Key Telephone Attendant Groups About User Programming Auto Repeat Dial Absence Message DSLT DSLT Key Telephone Key Telephone Automatic Call Distributor (ACD) Message No. and Text Automatic Call Waiting Key Telephone Camp-on...
  • Page 364 Index Section 700 - Operation 7-13 Call Park 6-19 DSLT Call Forward Busy Destination Extension 5-21 Key Telephone Setting 7-16 Call Forward ID Code Call Pickup 3-61 Voice Mail (Third Party) 6-20 DSLT Call Forward ID Codes for Voice Mail Extension Direct Pickup Setting 6-22...
  • Page 365 Section 700 - Operation Index 5-34 3-12 Key Telephone Class of Service (COS) 7-23 5-95 CO Line Key Trunk Access Callback CO Ringing 5-65 3-52 Message Key DID Day/Night 3-51 Message Waiting Ringing Modes 6-34 DSLT CO Ringing Mode 5-65 3-54 Key Telephone Alarm Ringing...
  • Page 366 Index Section 700 - Operation 6-15 Call Hold 6-20 Call Pickup 6-23 Call Transfer Data Security 6-11 Callback Request 3-23 System 6-26 Camp-on (Call Waiting) Date 6-29 Do-Not-Distrub (DND) 4-31 Setting 6-30 DP to DTMF Signal Conversion 6-31 Flash Signal 4-31 Setting 6-32...
  • Page 367 Section 700 - Operation Index 5-45 Small-Display Phone Set Call Forward No Answer Destination 3-29 Distinctive Ringing Extension (Station) Timers 3-34 3-17 Distributed Hunt Group Class Assignment 3-46 DND (Do-Not-Disturb) Extension Calling 6-29 DSLT Extension COS 5-46 3-14 Key Telephone Enable/Disable Features 7-25 Extension Direct Pickup...
  • Page 368 Index Section 700 - Operation 5-48 3-58 DSS/72 Trunk Access 5-48 EM/24 5-49 FF Keys Flash Send 7-27 Handset Flash Signal 5-67 Mute Function 6-31 DSLT Handsfree 5-49 Key Telephone Answerback Flash Transfer 5-56 Key Telephone 3-47 Network Operation 5-49 Flexible Function Keys 5-57 Key Telephone...
  • Page 369 Section 700 - Operation Index 5-27 Hunting Groups Call Transfer 3-33 5-12 System Callback Request 5-30 Caller ID Call Log 5-34 Camp-on (Call Waiting) 5-37 Conference Calls 5-39 Directory Numbers ID Codes 5-43 Display Information Setting 5-46 Do-Not-Distrub (DND) Intercom Calling 5-47 DP to DTMF Signal Conversion 6-32...
  • Page 370 Index Section 700 - Operation 6-33 DSLT High Priority 5-60 3-62 Key Telephone Voice Mail (Third Party) 7-29 Message Waiting/Callback A-3, A-4 6-34 Leading Digits Table DSLT 5-65 Least Cost Routing Key Telephone 7-29 Line Appearances 5-63 Direct Line Appearances Messages 5-61 DSS/BLF Appearances...
  • Page 371 Section 700 - Operation Index 5-67 6-35 Key Telephone DSLT 5-68 Key Telephone 7-30 Voice Announce 6-36 DSLT 3-39 Name Assignments 5-69 Key Telephone 3-40 Extension 7-31 3-43, 5-87 Speed Dial Offhook Monitor Names 5-68 Key Telephone 4-13 Extension Offhook Signaling Network 6-35 DSLT...
  • Page 372 Index Section 700 - Operation 7-19 Extension Group Pickup All Calls Redial DSLT 6-20 Last Number Key Telephone 5-24 6-33 DSLT SLT 7-18 5-60 Key Telephone 6-20 DSLT 7-29 External Calls Redial Key DSLT 6-20 Busy Tone Key Telephone 5-24 DSLT Key Telephone SLT 7-18...
  • Page 373 Section 700 - Operation Index 4-23 7-35 Setting Speed Dialing 7-39 Sensor Station Lockout 3-30 7-40 Door Box Timed Reminder 7-41 Separation Trunk Access 7-43 BGM/MOH Trunk Queuing 7-44 Set Absence Messages Universal Night Answer (UNA) to Page 7-45 Set Call Forward Busy Destination Extension Walking TRS Class of Service Set Call Forward ID Code for Voice Mail Single Line Telephone (SLT)Features...
  • Page 374 Index Section 700 - Operation 4-37 Station Lockout Setting Replies 6-47 4-23 DLST Setting Send Text Messages 5-91 Key Telephone Third Party Voice Mail 7-39 3-60 Integration Station Message Detail Recording (SMDR) Time 3-55 4-31 Call Records Setting 3-56 Output Data Format Time List Table 3-55 Priority of Incoming Call Condition Codes...
  • Page 375 Section 700 - Operation Index 6-52 TRS Level DSLT 5-98 TRS Operation Key Telephone 7-44 TRS Override 3-54 Unsupervised Call Transfer 6-24 TRS Override on SSD Dialing DSLT 5-28 TRS Programming/Operation Overview Key Telephone 7-21 Trunk Access 5-95 CO Line Key Trunk Access User Maintenance Direct Trunk Access Introduction...
  • Page 376 Index Section 700 - Operation 5-103 Key Telephone 7-45 Walking TRS Codes 4-40 Setting 5-104 Zip Mode I-14 DBS 576 (USA) issued October 2000 576-36-700...

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