Returning Units For Repair; Warranty - Advanced Energy Pinnacle 20 kW Manual

Table 7-5. AE Global Support Locations
AE, Taiwan, LTD
10F-6, No. 110, Chung Shan Rd.,
Sec. 3, Chungho City, Taipei
Hsien, Taiwan 235
AE, United Kingdom
Unit 5, Minton Place,
Market Court, Victoria Road
Bichester, Oxon OX6 7QB UK

RETURNING UNITS FOR REPAIR

Before returning any product for repair and/or adjustment, first follow all troubleshooting
procedures. If, after following these procedures, you still have a problem or if the procedure
instructs you to, call AE Global Support and discuss the problem with a representative. Be
prepared to give the model number and serial number of the unit as well as the reason for the
proposed return. This consultation call allows Global Support to determine whether the
problem can be corrected in the field or if the unit needs to be returned. Such technical
consultation is always available at no charge.
If you return a unit without first getting authorization from Global Support and that unit is
found to be functional, you will be charged a retest and calibration fee plus shipping charges.
To ensure years of dependable service, Advanced Energy
designed to be among the most reliable and highest quality systems available worldwide.

WARRANTY

Advanced Energy
material and workmanship for 12 months after they are shipped from the factory (please see
warranty statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods and
report such damage to AE within 30 days of your receipt of the goods. Please note that failing
to report any damage within this period is the same as acknowledging that the goods were
received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances giving rise
to the claim
• Have been assigned a return material authorization number (see below) by AE Global
Support
5702199-A
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Office
Phone: 886-2-82215599
Fax: 886-2-82215050
Phone: 44.1869.320022
Fax: 44.1869.325004
®
(AE) products are warranted to be free from failures due to defects in
Troubleshooting and Customer Support
Telephone
®
products are thoroughly tested and
Pinnacle™ 20 kW
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