Checks If The Output Does Not Turn On; Help Code Troubleshooting Table; Table 7-1. Help Codes - Advanced Energy Pinnacle 20 kW Manual

9. Determine whether the cooling fans are functioning, and ensure your cabinet allows for
adequate ventilation for all the units in the cabinet. (To determine the correct volumes, see
the "Installation" chapter.) If the fans are not functioning properly, call AE Global
Support.

Checks if the Output Does Not Turn On

1. Verify that the joules mode is disabled or has a valid setpoint value. (For more
information, read about the "Energy" function in the "I/O Communication and Control"
chapter.)
2. Verify that the target life counter is disabled or has a valid value. (For more information,
read about the "Target" function in the "I/O Communication and Control" chapter.)
3. Verify that the user-definable power, voltage, and current limits are set to values
reasonable for the process application.
4. Check for interlock, bus fault, or over-temperature faults.
5. Verify that you have established a valid setpoint.

Help Code Troubleshooting Table

In certain cases, your unit may display one of the following help codes.

Table 7-1. Help Codes

Help Code
H000
Faults Are Active
H001
Invalid Control Mode
H002
Contactor is Open
H003
Parameter Limit
Exceeded
H004
Invalid Setpoint
Source
H005
Ramping is Active
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Problem Indicated
A fault exists.
The action requested was
not from the control source,
i.e. an AE Bus command
was issued, but the unit is in
Local control mode.
The contactor is open.
The AE Bus command
issued had a parameter that
was out of range.
The Host port issues a
setpoint change, but the
program source is external.
The requested action could
not be performed while
output is ramping.
Troubleshooting and Customer Support
Pinnacle™ 20 kW
Suggested Action
Clear the fault.
Check the control mode.
Clear any faults and "listen"
to hear if the contactor
closes. Close the contactor.
Review the AE Bus
command list.
Change program source to
internal.
Wait until the ramp is done
then reissue command.
7-3