Authorized Returns; Warranty Statement - Advanced Energy Pinnacle 20 kW Manual

Advanced Energy
All warranty work will be performed at an authorized AE service center (see list of contacts at
the beginning of this chapter). You are responsible for obtaining authorization (see details
below) to return any defective units, prepaying the freight costs, and ensuring that the units are
returned to an authorized AE service center. AE will return the repaired unit (freight prepaid)
to you by second-day air shipment (or ground carrier for local returns); repair parts and labor
will be provided free of charge. Whoever ships the unit (either you or AE) is responsible for
properly packaging and adequately insuring the unit.

Authorized Returns

Before returning any product for repair and/or adjustment, call AE Global Support and discuss
the problem with them. Be prepared to give them the model number and serial number of the
unit as well as the reason for the proposed return. This consultation call will allow Global
Support to determine if the unit must actually be returned for the problem to be corrected.
Such technical consultation is always available at no charge.
Units that are returned without authorization from AE Global Support and that are found to be
functional will not be covered under the warranty (see warranty statement, below). That is,
you will have to pay a retest and calibration fee, and all shipping charges.

Warranty Statement

The seller makes no express or implied warranty that the goods are merchantable or fit
for any particular purpose except as specifically stated in printed AE specifications. The
sole responsibility of the Seller shall be that it will manufacture the goods in accordance
with its published specifications and that the goods will be free from defects in material
and workmanship. The seller's liability for breach of an expressed warranty shall exist
only if the goods are installed, started in operation, and tested in conformity with the
seller's published instructions. The seller expressly excludes any warranty whatsoever
concerning goods that have been subject to misuse, negligence, or accident, or that have
been altered or repaired by anyone other than the seller or the seller's duly authorized
agent. This warranty is expressly made in lieu of any and all other warranties, express or
implied, unless otherwise agreed to in writing. The warranty period is 12 months after
the date the goods are shipped from AE. In all cases, the seller has sole responsibility for
determining the cause and nature of the failure, and the seller's determination with
regard thereto shall be final.
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