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553-3011-210
Standard 1.00
Central Answering Position
4
Press Transfer while you still hear the phone ringing. You are no longer
connected to the call.
5
If the call is not answered or forwarded by the call forward feature, it rings
back to the CAP telephone (programmable in LD 15).
Procedure 91
Transferring a call with consultation
1
You have answered a call from the ACD queue.
2
Press Transfer.
3
Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4
Wait until the call is answered.
The original call is put on hold.
5
Speak to the person called.
6
To return to the original caller without extending the call, press the ACD
queue extension key.
7
To disconnect yourself from the call and connect the calling and called
parties, press Transfer again.
October 2003
End of Procedure
End of Procedure