Service Advisor™ Remote (Sar) Software Delivery Process - Worldwide Construction And Forestry Division 380GLC Operator's Manual

During the cleaning process, the engine speed will be
controlled automatically and the machine must remain
parked to complete the procedure. Complete cleaning
time takes less than 45 minutes, but will vary on several
criteria including fuel type, oil type, duty cycle, ambient
temperature, and the number of previously aborted
exhaust filter cleaning requests. Exhaust combustion may
temporarily emit white smoke during the cleaning process.
The cleaning process will continue until one of the
following conditions exist:
•
45 minutes has elapsed causing a timeout
•
pilot shutoff lever is moved
•
engine speed dial is moved
•
parked cleaning is aborted due to a system fault
•
engine runs out of fuel
•
engine is shut off by operator (not recommended)
If any of these conditions happen during the parked
cleaning process, the process will be cancelled and a
message will be displayed on the monitor informing the
operator. The condition will need to be amended and
Service ADVISOR™ Remote (SAR) Software
Delivery Process
Theory of Operation
Service ADVISOR™ is a diagnostic tool used by John
Deere dealers to perform diagnostics as well as updates
to machine settings and software. Dealers can access
diagnostic trouble codes and diagnostic addresses,
create readings and recordings, and program controllers.
This technology consists of both software and hardware.
Technicians attend a minimum of 8 hours of training to
become certified in utilizing this tool.
Service ADVISOR Remote (SAR) is a function of Service
ADVISOR. SAR allows the dealer technician to connect
to a SAR-enabled machine via the JDLink™ network to
remotely access diagnostic trouble code information and
record diagnostic data as well as program controllers.
Similar to software (payload) updates in the computer
industry, SAR enables John Deere to remotely deliver
updated software via the JDLink hardware on board.
Remote programming gives John Deere the ability to
update software to enhance the performance of the
machine. This capability can be used to reprogram most
machine controllers. The user actively participates with
the dealer in this process by installing the software update.
NOTE: Some vehicle controllers may not be compatible
for SAR reprogramming.
Service ADVISOR is a trademark of Deere & Company
JDLink is a trademark of Deere & Company
Operation—Operating the Machine
the parked cleaning process must be started over. For
a system fault, see your authorized dealer.
IMPORTANT: Avoid engine damage. If machine will
NOTE: If machine needs to be operated during the
When there is no soot restriction in the exhaust filter,
the parked cleaning procedure is complete. Engine
will automatically return to slow idle and exhaust filter
cleaning indicator will turn off. A message will appear on
the monitor stating Exhaust Filter Cleaning Complete and
the machine is ready to return to operation.
For more information about Service ADVISOR Remote,
see an authorized John Deere dealer.
Vehicle Reprogramming
NOTE: Factory setting is set to always accept
Customer will be notified by John Deere or a John Deere
dealer of pending software updates with appropriate
installation instructions via letter or phone.
Customer can determine the appropriate time and place
to install the new software on the machine. For more
information, see Service ADVISOR™ Remote (SAR)
Operation in this section.
Once the customer initiates installation of the software,
SAR will start and manage the installation of the new
payload to the appropriate machine controllers.
NOTE: Software download speed capability depends
2-3-10
NOT be returning to operation immediately after a
parked cleaning procedure, allow the engine and
exhaust filter time to return to normal operating
temperatures BEFORE stopping engine.
parked cleaning procedure, press the exhaust
filter parked cleaning switch again. The process
will be cancelled and a message will be displayed
on the monitor informing the operator. Machine
operation can resume, but a parked cleaning must
be performed as soon as possible.
software downloads.
Normal machine operation can continue during
the software download process.
on JDLink cellular coverage.
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