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5. Type F3 to exit diagnostics.
6. Wait for one minute while the managed system sends the error to Service Focal Point.
7. Check the Serviceable Event window to ensure that the error was sent to Service Focal Point and that
Service Focal Point reported the error. For more information about working with serviceable events,
see "Working With Serviceable Events" on page 69.
Service Focal Point Settings
The Service Focal Point Settings task in the HMC Contents area allows you to configure your Service
Focal Point application.
Note: The Advanced Operator, Operator, and Viewer roles have read-only access to the following tasks.
Automatic Call-Home Feature
You can configure the HMC to automatically call an appropriate service center when it identifies a
serviceable event.
To enable or disable the call-home feature, you must be a member of one of the following roles:
v System Administrator
v Service Representative
To enable or disable the call-home feature for one or more systems, do the following:
Note: It is strongly recommended that you not disable the call-home feature. When you disable the
call-home feature, serviceable events are not automatically reported to your service representative.
1. In the Navigation area, click the Service Applications icon.
2. In the Navigation area, double-click the Service Focal Point icon.
3. In the Contents area, click Service Focal Point Settings.
4. The Service Focal Point Settings window opens. Select the CEC Call Home tab at the top of the
window.
5. Click on the managed system you want to enable or disable.
6. Click Enable to enable call-home for the selected system, or click Disable to disable call-home for the
selected system.
7. Click OK.
Setting Up Surveillance
Service Focal Point surveillance generates serviceable events when it detects communication problems
between the HMC and its managed systems.
You can configure how you want the HMC to survey the following:
v The number of disconnected minutes that are considered an outage
v The number of connected minutes you want the HMC to consider a recovery
v The number of minutes between outages that are considered a new incident
To set up surveillance, you must be a member of one of the following roles:
v System Administrator
v Service Representative
To set up surveillance, do the following:
1. In the Navigation area, click the Service Applications icon.
2. In the Navigation area, double-click the Service Focal Point icon.
3. In the Contents area, select Service Focal Point Settings.
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EserverpSeries 650 Service Guide
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