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Step 1230-4
Were any FRUs or location code reported with the SRN?
NO
Go to "Step 1230-5."
YES
Go to "Step 1230-9."
Step 1230-5
Run the diagnostics in problem determination mode on sysplanar0.
Were there any FRUs reported with the SRN?
NO
Go to "Step 1230-6."
YES
Go to "Step 1230-9."
Step 1230-6
Did the system display: "Previous Diagnostic Results - Do you want to review the previously
displayed error?"
NO
Go to "Step 1230-7."
YES
You have a pending item in the error log. To see this error, select YES at the prompt. Information
from the error log displays in order of last event first. Record the error code, the FRU names and
the location code of the FRUs. Go to "Step 1230-7."
Step 1230-7
Were there any other SRNs that begin with an A00 to A1F reported?
NO
Go to "Step 1230-8."
YES
Go to "Step 1230-1" on page 89 and use the new SRN.
Step 1230-8
Attempt to boot the system on slow boot mode.
If the system boots, run the diagnostics in problem determination mode on sysplanar0
Were any new error codes or SRNs reported?
NO
Call your support center.
YES
Follow the procedure for the new error code or SRN.
Step 1230-9
1. Record the physical location codes and FRU numbers.
2. Refer to the last character in the SRN. A 2, 3, 6, or 7 indicates that hot-swap is possible.
Does the last character indicate that hot-swap is possible?
NO
Go to "Step 1230-10."
YES
Go to "Step 1230-14" on page 92.
Step 1230-10
Note: If necessary, refer to "Stopping the System without an HMC Attached" on page 545 for information
on system shut down and powering the system on and off.
1. If the operating system is running, perform the operating system's shutdown procedure.
2. Turn off power to the system.
90
EserverpSeries 650 Service Guide
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