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Table 3. Checkpoints and Error Codes Index (continued)
8-Digit Error Code
What You Should Do
or
4-Digit Checkpoint
4xxx xxxx
Service Processor Error Codes
10. Did you come to this step from step 9?
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EserverpSeries 650 Service Guide
1. Is the system powered up?
NO
Go to step 2 below.
YES
Go to step 4 below.
2. Find the error code in the service processor error log and check the value of word 13.
Go to 3 below.
3. Is the value of word 13 C0xx xxxx?
NO
Go to step 7 below.
YES
Go to "MAP 1541: JTAG Problem Isolation" on page 141.
4. Is the system running Linux?
NO
Go to step 6 below.
YES
Go to step 5 below.
5. If the system is not functional, go to step 7 below.
If the system is functional, do the following:
Examine the Linux system log by logging in to the system as the root user and entering
the following command:cat /var/log/messages | grep RTAS |more
Record any RTAS messages found in the Linux system log entry. Ignore all other
messages in the Linux system log.
Find the value of word 13 in the Linux system log entry. For detailed instructions on
finding word 13 in a Linux system log entry, refer to the actions under error code B1xx
4699 in this service guide.
Is the value of word 13 C0xx xxxx?
NO
Go to step 7 below.
YES
Go to "MAP 1541: JTAG Problem Isolation" on page 141.
6. If the system is not functional, go to step 7.
If the system is functional, do the following:
Examine the AIX error log entry. Find the value of word 13. For detailed instructions on
finding word 13 in a AIX error log entry, refer to the actions under error code B1xx 4699
in this service guide.
Is the value of word 13 C0xx xxxx?
NO
Go to step 7 below.
YES
Go to "MAP 1541: JTAG Problem Isolation" on page 141.
7. There might be additional error codes and information in the service processor error
log. The system must be powered off to examine the contents of the service processor
error log.
a. Is the system still powered on?
NO
Go to step 8 below.
YES
Ask the customer if the system can be powered off, then go to 7b.
b. Can the system be powered off?
NO
Go to step 10 below.
YES
Power off the system, then go to step8.
8. Perform slow boot procedure as described in "Performing Slow Boot" on page 241.
9. Confirm this is the first error code that caused the failure as described in "Confirming
Initial Error Code" on page 242.
NO
Go to "Service Processor Error Codes" on page 289 with the error codes you
already have and follow the instructions in the service processor error codes
table.
YES
Go to "Service Processor Error Codes" on page 289 with the error codes from
9 above and follow the instructions in the service processor error codes table.
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