Troubleshooting Procedures - Cisco 6800 Series Administration Manual

Base Station Shows Searching in DECT Property
Base Station Shows Searching in DECT Property
Problem
You have set up a multicell system, but the Multi cell web page shows Searching! in the DECT property
column.
Cause
The base stations can't communicate.
Solution
Check these things:
• The base station that can't connect is too far from the other base stations. Move the base station closer,
• There is something interfering with the radio signal. For example, there may be a door or equipment that
• On the Home/Status web page for each base station, compare the RF Band fields to ensure that they

Troubleshooting Procedures

These procedures can be used to identify and correct problems.
Collect Troubleshooting Logs for a General Problem
When you have problems with your system, the SIP logs and syslogs may help to identify the problem. Your
service provider may need this information to fix the problem.
The sections
information about the contents of the logs.
Use this procedure if the problem is not repeatable. If you can recreate the problem, use
Logs for a Repeatable Problem, on page
Cisco IP DECT 6800 Series Administration Guide
170
or add another base station between the one that can't communicate and the base stations already set up.
Look at the field DECT sync source in the Multi cell page. Each base station in the system shows
the signal strength it receives in decibels per milliwatt (dBm).
• -75 dBm or lower is recommended.
• -76 to -85 dBm is acceptable.
• -86 to -90 dBm is acceptable but you should consider adding another base station.
• -91 dBm and above, you must add another base station.
disrupts the radio communications. You may need to move the base station.
have the same band configured. You must have all base stations on the same RF band for the base stations
to communicate. You also must have all base stations on the RF band for your country. The RF band is
configured on the base station in the factory.
SIP Log Web Page Fields, on page 139 and Syslog Web Page Fields, on page 139
171.
Troubleshooting
give you some
Collect Troubleshooting