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Cisco 6800 Series User Manual

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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
First Published: 2017-11-22
Last Modified: 2020-08-17
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco 6800 Series

  • Page 1 Cisco IP Phone 6800 Series Multiplatform Phones User Guide First Published: 2017-11-22 Last Modified: 2020-08-17 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    Feature Support New and Changed Features New and Changed for Firmware Release 11.3(2) New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1) New and Changed for Firmware Release 11.3(1) New and Changed for Firmware Release 11.2(4) New and Changed for Firmware Release 11.2(3)SR1...
  • Page 4 Speed-Dial Numbers Phone Hardware and Buttons Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware Navigation Softkey, Line, and Feature Buttons...
  • Page 5 Use the Line in Focus for Speed-Dial Calls Use the Line in Focus to Check Speed-Dial Calls Dial an International Number Secure Calls Answer Calls Answer a Call Answer Call Waiting Decline a Call Silence an Incoming Call Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 6 Add Yourself to a Call on a Shared Line Record a Call Call Center Features Sign In as a Call Center Agent Sign Out as a Call Center Agent Change Your Status as a Call Center Agent Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 7 Remove a Contact from Your Personal Address Book Reverse Name Lookup for Incoming and Outgoing Calls C H A P T E R 4 Recent Calls Recent Calls List View Your Recent Calls Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 8 Set Up an Auto Answer Page Enable the Missed Call Shortcut Add Multiple Locations for a BroadWorks XSI User Audio Preferences Specify an Audio Device for a Call Change the Ringtone Cisco IP Phone 6800 Series Multiplatform Phones User Guide viii...
  • Page 9 Assign a Ring Tone with the Phone Web Page Turn on DND from the Phone Web Page Configure the Screen Saver with the Phone Web Interface Adjust the Backlight Timer from Phone Web Page Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 10 Change the Display Mode of the Key Expansion Module from the Phone Add Features or Menu Shortcuts to Key Expansion Module Line Keys Remove Features or Menu Shortcuts from Key Expansion Module Line Keys Wall Mount Kit Wall Mount Kit Components Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 11 Contents Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Adjust the Handset Rest C H A P T E R 8 Product Safety and Security...
  • Page 12 Compliance Information for Mexico FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 13: Your Phone

    Additional Help and Information, on page 27 The Cisco IP Phone 6800 Series Multiplatform Phones The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, you see (Clockwise from the top left): • Cisco IP Phone 6841 Multiplatform Phone •...
  • Page 14 Supported Note The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys. Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.
  • Page 15: Feature Support

    Call Park Extension and Status, on page 63 calls in a dedicated call park extension and call park status Added the overview description for phone settings Phone Settings Overview, on page 97 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 16 Call a Contact in Your Personal Address Book, on page 86 Edit a Contact in Your Personal Address Book, on page 87 Remove a Contact from Your Personal Address Book, on page 88 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 17 Updated the topic title Your Personal Voicemail Account, on page 93 Check Your Personal New Voice Messages, on page Access Your Personal Voicemail, on page 94 Access Your Personal Audio Voicemail, on page 94 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 18: New And Changed For Cisco Ip Phone 6871 With Multiplatform Firmware Release 11.3(1)

    Your Phone New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1) Revision New and Changed Sections Added the topics for the monitored voicemail with Voice Messages States of Monitored Voicemail Accounts, on page 94 Access Monitored Voicemail Account Messages, on...
  • Page 19: New And Changed For Firmware Release 11.3(1)

    Blind Accessibility Features, on page 36 Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features, on page Updated the navigation to the phone directories with Contacts, on page 75 Cisco IP Phone 6861 Multiplatform Phones Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 20: New And Changed For Firmware Release 11.2(3)Sr1

    Activate or Deactivate Monitoring of the BLF List, list. on page 15 Added a new task on how to monitor an individual Configure Monitoring of an Individual Line, on page line. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 21: New And Changed For Firmware Release 11.2(2)

    (anywhere) for a BroadWorks XSI user on page 102 Updated the topic with the new Display recents from View Your Recent Calls, on page 89 option to support XSI call logs improvement Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 22: New And Changed For Firmware Release 11.1(2)

    Adjust the Contrast of the Key Expansion Module , module, contrast of key expansion module LCD on page 140 Change the Display Mode of the Key Expansion Module from the Phone, on page 140 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 23: New And Changed For Firmware Release 11.1(1)

    Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. Cisco IP Phone 6841 Multiplatform Phones and Cisco IP Phone 6861 Multiplatform Phones do not support Power over Ethernet (PoE). Connect the phone using the power adapter to power the phone.
  • Page 24: Onboard Your Phone With Activation Code

    After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator. Note The Cisco IP Phone 6861 Multiplatform Phones don't support onboarding with activation code. Before you begin Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
  • Page 25: Sign Into Your Extension From Another Phone (Extension Mobility)

    Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest. Procedure Step 1 Press Sign in. Step 2 Enter your user ID and password. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 26: Sign Out Of A Phone As A Guest

    The monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the monitored line. The following table describes the LED status: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 27: Activate Or Deactivate Monitoring Of The Blf List

    The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or only the Key Expansion Module. This is controlled by your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 28: Configure Monitoring Of An Individual Line

    BLF key. Your configuration will override any existing configuration for the key. If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in the list. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 29: Remove The Feature Configured On A Line Key

    If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user. Step 4 Press Save. Remove the Feature Configured on a Line Key You can remove the feature configured on a line key. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 30: Add A Menu Shortcut To A Line Key

    Remove the Menu Shortcut from a Line Key Procedure Step 1 Press and hold the line key for two seconds. The available feature list is displayed. Step 2 Select None from the list and press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 31: Phone Web Page

    • Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds. The rules for dial strings are: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 32: Phone Hardware And Buttons

    In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Phone Hardware and Buttons Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6821 Multiplatform Phones. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 33 Mute and Speakerphone Mute Toggle the microphone on or off. When the microphone is muted, a mute icon flashes on the screen. Speakerphone Toggle the speakerphone on or off. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 34: Cisco Ip Phone 6841, 6851, And 6861 Multiplatform Phones Buttons And Hardware

    Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6841. Figure 3: Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 35: Cisco Ip Phone 6871 Multiplatform Phones Buttons And Hardware

    Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6871. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 36 Your Phone Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware Figure 4: Cisco IP Phone 6871 Multiplatform Phones Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 37: Navigation

    • Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851, 6861, and 6871, these are the buttons on either side of the screen.
  • Page 38: Phone Screen Features

    Some functions can be set up as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. The Cisco IP Phone 6821 has a limited number of hard buttons. You use the softkeys to access most call features.
  • Page 39: Clean The Phone Screen

    Additional Help and Information If you have questions about the functions available on your phone, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/...
  • Page 40: Accessibility Features

    Accessibility Features The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
  • Page 41: Cisco Ip Phone 6841, 6851, And 6861 Hearing-Impaired Accessibility Features

    Your Phone Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features Table 4: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.
  • Page 42 To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 7: Hearing-Impaired Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 5: Hearing-Impaired Accessibility Features Item...
  • Page 43: Cisco Ip Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 44 Your Phone Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features Figure 8: Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features Table 6: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone (handset) also provides an audible message-waiting indicator.
  • Page 45 Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Adjustable ringtone, pitch, and volume • Select Applications > User preferences. • Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.
  • Page 46 Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Figure 9: Cisco IP Phone 6821 Multiplatform Phones Table 7: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call. The light...
  • Page 47 Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's contrast contrast. Softkeys Provide access to special functions. The functions are displayed on the LCD.
  • Page 48: Cisco Ip Phone 6841, 6851, And 6861 Vision-Impaired And Blind Accessibility Features

    To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 10: Vision-Impaired and Blind Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 8: Vision-Impaired and Blind Accessibility Features Item...
  • Page 49 Your Phone Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Line and feature buttons Use line buttons to start, answer, or switch to a call on a particular line. The line and feature buttons are on the left and right sides of the screen.
  • Page 50: Cisco Ip Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 51 Your Phone Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features Figure 11: Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Table 9: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call.
  • Page 52 • In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 53: Cisco Ip Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

    When the speakerphone is on, the button is lit. Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 54 Your Phone Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Figure 12: Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Table 10: Mobility-Impaired Accessibility Features Item Accessibility Feature Description Lighted buttons Allow you to access the following features: •...
  • Page 55: Cisco Ip Phone 6841, 6851, And 6861 Mobility-Impaired Accessibility Features

    To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 13: Mobility-Impaired Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 56: Cisco Ip Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 57 Your Phone Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features Figure 14: Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features Table 12: Mobility-Impaired Accessibility Features Item Accessibility Feature Description Lighted buttons Allow you to access the following features: •...
  • Page 58: Third-Party Accessibility Applications

    Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency...
  • Page 59: View The Customization State On The Phone

    Hardware version—Version number of the Cisco IP Phone hardware. VID—Version ID of the Cisco IP Phone. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
  • Page 60: View The Network Status

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
  • Page 61: View The Status Messages On The Phone

    View 802.1X Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. You can view the following information: • Transaction status • Protocol Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 62: View The Reboot History

    • the status of losing AP beacon when the phone can't receive signal from the AP • the status of no response for Wi-Fi authentication or association requests • the status of TX failure Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 63: Factory Reset The Phone From Phone Web Page

    If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 64: Lost Phone Connectivity

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 65: Calls

    Make a Call with the Speakerphone Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too. Procedure Step 1 Enter a number using the keypad. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 66: Make A Call With A Headset

    If your call disconnects, the emergency services can call you back. Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 67: Speed Dial

    Make a Call with a Speed-Dial Code Before you begin Set up speed-dial codes on the phone web page or from your phone screen. Procedure Enter the speed-dial code and press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 68: Configure A Speed Dial On A Line Key

    Procedure Step 1 Configure a speed-dial key without using VID. Step 2 Change the focus to the line that you prefer. Step 3 Press the speed-dial key to make a call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 69: Use The Line In Focus To Check Speed-Dial Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 70: Answer A Call

    Before you begin Your administrator configures the Ignore softkey on your phone. Procedure Silence the incoming call by any of the methods: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 71: Turn On Do Not Disturb

    The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page. Procedure Step 1 To turn on DND, dial the star code provided by your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 72: Answer A Coworker's Phone (Call Pickup)

    While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.
  • Page 73: Answer A Call Left On Hold For Too Long

    You can also continue retrieving it from another phone. If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 74: Place A Call On Hold With Call Park

    If your administrator has configured a Busy Lamp Field (line status) list with the prk function for you, you can park and unpark active calls. See Coworker Line Status, on page 14 for the idle and Parked call icons. This feature doesn't apply to phone Cisco IP Phone 7811. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 75: Call Park Extension And Status

    The following table shows the call park status and the relevant icon displayed next to the call park extension: Table 13: Call Park Status and Icons Status Icon Idle Parked Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 76: Forward Calls

    You can also set up call forward on your phone screen. Before you begin Your administrator must enable the call forwarding services. Otherwise, the configuration on the phone web page doesn't take effect. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 77: Activate Call Forward All With Feature Activation Code Synchronization

    You can clear the call forward all service by pressing clr fwd all. Note This feature only supports Call forward all. Call forward busy and Call forward no answer are not supported. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 78: Transfer Calls

    (Optional) Press the line key to return to the held call. Step 5 (Optional) Press the line key to return to the transfer target phone number. Step 6 Press Transfer or Transfer again. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 79: Conference Calls And Meetings

    Multiplatform phones in the phone system. Each paging group has a unique number associated with it. Your administrator gives you the configured paging group numbers. When Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 80: Multiple Lines

    Add Yourself to a Call on a Shared Line You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 81: Record A Call

    Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 82: Sign In As A Call Center Agent

    If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 83: Change Your Status As A Call Center Agent

    When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 84: Set A Disposition Code While On A Call Center Call

    When you need to escalate a call, you can add your supervisor to a conference call with you and your caller. Before you begin Your administrator enables emergency escalation on your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 85 In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 86 Calls Escalate a Call to a Supervisor Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 87: Contacts

    • Group Common • LDAP directory The manual search operation tries to retrieve the contacts from the directories in the following order: • Personal address book • BroadSoft directory • LDAP directory Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 88 (Optional) To change the number to be dialed and then make a call to a contact, follow these steps: a) Highlight the contact in the search results, and press Edit call. b) Edit the number as necessary. c) Press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 89: Corporate Directory

    Press Category, if it displays on the phone. Otherwise, skip the step. Step 3 Select a BroadSoft directory. The default names are: • Enterprise • Group • Personal • Enterprise Common Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 90: Edit Your Contact Type In Your Broadsoft Directory

    You can select Enterprise, Group, Personal, Enterprise Common, or Group Common as your BroadSoft Directory contact type. Step 7 Press Save to apply the change. Edit Your BroadSoft Directory Name When your administrator disables the directory individual mode, the phone only displays BroadSoft directory. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 91: Edit The Server Name Of Your Broadsoft Directory

    When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are: • Enterprise • Group • Personal • Enterprise Common • Group Common Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 92: Edit Credentials Of Your Broadsoft Directory

    • Enterprise Common • Group Common Note Only the directory that is enabled by your administrator can display in the Directories screen. Procedure Step 1 Do one of the following actions: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 93: Ldap Directory

    Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.
  • Page 94: Search For A Contact In Your Ldap Directory

    If the local cache on the phone contains the user credentials, you skip the user sign-in procedure automatically. When you enter the directory, the phone might start to retrieve all the contacts from the directory. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 95: Instant Message And Presence Contacts

    When you call someone on your IM&P contacts, their presence state is displayed in your call history. Before you begin You administrator enables the IM&P directory in the phone. Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 96: Change Your Presence State

    • Do not disturb—You don't want to take a call. • Offline—You are not available to take calls. Typically, you use this presence when you leave the phone for long periods of time. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 97: Personal Address Book

    Screen, on page 75 Search for a Contact in Your BroadSoft Directory, on page 77 Search for a Contact in Your LDAP Directory, on page 82 Search Your Mobile Contacts on Your Desk Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 98: Add A New Contact To Your Personal Address Book With Phone Web Page

    You can only search by name (case insensitive). Search by number is not supported. Call a Contact in Your Personal Address Book Before you begin Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 99: Edit A Contact In Your Personal Address Book

    Step 5 Press Option, and then select Edit. Step 6 Modify the entry information. Step 7 Press Save. Related Topics Search for a Contact in Your Personal Address Book, on page 86 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 100: Remove A Contact From Your Personal Address Book

    Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. LDAP Directory 4. XML Directory Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 101: Recent Calls

    This can get overwritten in the Recents list. Procedure Step 1 Select a line to view. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 102: View Calls Logs From Broadworks Xsi Server

    • Server: Displays call logs stored on and transferred from the server. • Phone: Displays call logs stored on the phone. Step 5 Click Set. You can view all calls, missed calls, received calls, and placed calls list. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 103: Return A Recent Call

    Press Option and select Delete all. Step 6 Press OK. Create a Contact from a Recents Record Procedure Step 1 Display a Recents record. Step 2 Press Option. Step 3 Press Add contact. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 104: Delete A Call Record

    You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Select All calls. Step 4 Press Option and select Delete all. Step 5 Press OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 105: Voicemail

    If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your personal voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 106: Check Your Personal New Voice Messages

    You can see the voicemail messages state of a voicemail account of a user or group on a line key or on an expansion module button. The scope of the monitored voicemail account: • an extension-associated voicemail account that is configured on the phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 107: Access Monitored Voicemail Account Messages

    Press the line key on the phone or the expansion module button. You may be prompted to enter the monitored voicemail account ID and PIN. Step 2 Follow the voice prompts. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 108 Voicemail Access Monitored Voicemail Account Messages Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 109: Settings

    • Device administration • From the phone web page. User Preferences Menu You can customize many settings for your phone from the User preferences menu. The menu groups settings according to functions. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 110: Call Preferences

    If your administrator enables FKS or XSI sync for call forwarding on your phone, you can enter the value as number of rings after which call needs to be forwarded. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 111: Set Up Voicemail On Your Phone

    This feature helps you to maintain privacy. Before you begin Your administrator enables Block CID feature on your phone. Your administrator enables Block CID feature on the XSI BroadWorks server. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 112: Block An Anonymous Call

    If the Do not disturb menu doesn't display on the screen, contact your administrator. Note Step 4 Select On to turn on DND or select Off to turn off DND. Step 5 Press Set to save the setting. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 113: Control The Call Waiting Tone

    Press Set to save the changes. Enable the Missed Call Shortcut When you turn on the Missed call shortcut, you can use Call rtn softkey to call the person whose call you missed. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 114: Add Multiple Locations For A Broadworks Xsi User

    When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 115: Change The Ringtone

    Select On to turn on screen saver and select Off to turn it off. Step 4 Select Screen saver settings to choose the settings: • Screen saver type—Choose one of the following options: • Clock—Displays a rounded clock with the wallpaper in the background. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 116: Set The Backlight Timer

    Select User preferences > Screen preferences, then select Contrast level or Display brightness (For 6871 only). Step 3 Press the Navigation cluster up or down to increase or decrease the contrast or brightness. Step 4 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 117: Set The Phone Wallpaper

    Choose the display mode and press Set. Wi-Fi Settings Wi-Fi settings are available only on Cisco IP phone 6861 Multiplatform Phones. You can customize Wi-Fi settings for your phone from the Wi-Fi configuration menu under the Network configuration menu on the phone. Some of the Wi-Fi settings are also available on the phone web page.
  • Page 118: Trigger Wi-Fi Scan With Softkey

    • Scan—Scans again for available networks. • Select—Opens the Setup Wi-Fi page. • Cancel—Closes the network list. Step 2 Select a Wi-Fi network from the list. Step 3 Press Select and complete the fields. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 119: Turn The Wi-Fi On Or Off From Your Phone

    The top most Wi-Fi profile in the Wi-Fi profile screen gets connected automatically when the phone provisions. Before you begin • Turn on the Wi-Fi of your phone. • Disconnect your phone with the wired network. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 120: Connect Your Phone To A Wireless Network With Wps

    Connect to the network using a PIN code. a) Select PIN configuration. An 8-digit PIN code displays on your phone screen. b) Go to the web page of your access point and enter the PIN code. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 121: Connect To A Wi-Fi Network When Your Phone Displays A Connection Failure Message

    Step 6 Press Connect. Note The steps above also apply if your phone loses its network connection any time after it has booted up, and it's not connected to an Ethernet cable. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 122: Set Up A Wi-Fi Profile From The Phone

    Allows you to enter a name for the SSIDs. This name displays on the phone. Multiple profiles can have the same network name with different security mode.This name displays on the phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 123: Set Up A Wi-Fi Profile

    You can configure a Wi-Fi profile from the phone web page or from remote device profile resync and then associate the profile to the available Wi-Fi networks. You can use this Wi-Fi profile to connect to a Wi-Fi. You can configure maximum of four profiles. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 124: Delete A Wi-Fi Profile

    On the phone web page, select User Login > Advanced > Voice > System. b) In the Wi-Fi Profile (n) section, set the Wi-Fi Profile Order field to the desired order. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 125: Scan And Save A Wi-Fi Network

    (Optional) In the Connect to Wi-Fi screen, press Scan again to rescan the list. Step 5 Select a wireless and press Select or the Select button. Step 6 In the Setup Wi-Fi screen, set the parameters as mentioned in the Profile Parameters table. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 126 Allows you to enter password for the network profile that you create. This field is available when you set the security mode to WEP. This is a mandatory field and it allows maximum length of 32 alphanumeric characters. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 127: View The Wi-Fi Status

    • Channel: Indicated the channel on which the Wi-Fi network transmits and receives data. • Frequency: Indicates the wireless signal frequency band that is used in the Wireless LAN. • Security mode: Indicates the security mode that is set for the wireless LAN. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 128: View Wi-Fi Status Messages On The Phone

    Select Device administration > Date/Time > Time format. To set daylight savings, select Device administration > Date/Time > Daylight savings. Select On to turn on the daylight savings and select Off to turn it off. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 129: Change The Date Format

    • In power save mode, your phone can't receive incoming calls. • The Cisco IP Phone 6821 Multiplatform Phones does not support power save. When your phone is in power save mode, the screen is not lit and the Select button is lit. You press the Select button to wake up the phone.
  • Page 130: Set Password

    Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials. Procedure Step 1 Press Applications Step 2 Select Device administration > Profile account setup. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 131: Phone Web Page Preferences

    Under Supplementary Services, set DND Settings to Yes. You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS). Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 132: Configure The Screen Saver With The Phone Web Interface

    Enter a URL or path for the location where the logo image is saved. If you select logo as as screensaver type, this image displays as a screensaver on the phone screen. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 133: Adjust The Backlight Timer From Phone Web Page

    You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change. Procedure Step 1 Press Applications Step 2 Select Device administration > Restart. Step 3 Select OK to confirm that you want to reboot your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 134 Settings Restart Your Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 135: Accessories

    Cisco 6800 Series Key Expansion Module Setup Overview, on page 137 • Wall Mount Kit, on page 141 Supported Accessories The Cisco IP Phone 6800 Series Multiplatform Phones supports both Cisco and third-party accessories. Table 17: Accessory Support for the Cisco IP Phone 6800 Series Multiplatform Phones Accessory Type...
  • Page 136: Headsets

    Cisco Headsets 500 Series You can use the Cisco Headset 500 Series with your Cisco IP Phone 6871 Multiplatform Phones. The Cisco Headset 500 Series offers a more enhanced experience with: • In-call indicators: LEDs on an ear plate •...
  • Page 137: Cisco Headset 521 And 522

    Cisco Headset 521 and 522 The Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco Headset 522 features two earpieces for use in a noisy workplace.
  • Page 138: Cisco Headset 531 And 532

    • USB headset adapter– Provides enhanced call control. The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings.
  • Page 139 Accessories Cisco Headset 531 and 532 LED and Buttons Figure 17: Cisco Headset USB Adapter The following table describes the Cisco Headset 531 and 532 USB Adapter buttons. Table 19: Cisco Headset USB Adapter Buttons Number Name Description Toggle the microphone on and off. When Mute on the USB adapter is...
  • Page 140: Cisco Headset 561 And 562

    The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets. The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with Standard Base support connection with a single source from a phone or a computer.
  • Page 141 Cisco Headset 561 and 562 Buttons and LED Cisco Headset 561 and 562 Buttons and LED Your headset buttons are used for basic call features. Figure 18: Cisco Headset 561 and 562 Headset Buttons Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 142 Accessories Cisco Headset 561 and 562 Buttons and LED The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 20: Cisco Headset 561 and 562 Headset Buttons Number Name Description Use to power the headset on and off.
  • Page 143: Upgrade The Headset 500 Series Firmware

    • The Cisco Headset 520 Series is connected to the phone with the inline USB controller. • The Cisco Headset 531 and 532 is connected to the phone with the USB adapter. • The Cisco Headset 560 Series Standard Base or Multibase is connected to the phone with the Y-cable or the USB cable.
  • Page 144 Feedback, also called sidetone, is the term for hearing your own voice in your headset. You can adjust the sidetone level or turn it off if you find it distracting to hear your own voice during a call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 145: Replace Your Cisco Headset Ear Pads

    Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily. Note Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset 530 Series. Procedure Step 1 Rotate the old ear pad counterclockwise.
  • Page 146: Third Party Headsets

    Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...
  • Page 147: Audio Quality

    Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site. Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.
  • Page 148: Usb Headsets

    Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your phone headset jack. After installing the headset, your administrator enables it on the phone web page. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 149: Swap Headsets While On A Call

    (Optional) If you place a call, dial the number. Cisco 6800 Series Key Expansion Module Setup Overview The Cisco IP Phone 6800 Key Expansion Module add extra programmable buttons to the phone. The programmable buttons can be set up as speed-dial buttons, or phone feature buttons.
  • Page 150: Key Expansion Module Buttons And Hardware

    2. The lights in each button indicate the state of the page as follows: • green steady—Page is in view. • light off—Page is not in view. • amber steady—Page is not in view but has one or more alerting calls on the page. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 151: Key Expansion Module Power Information

    The phone uses an RJ9 jack to connect to the key expansion module. The key expansion module requires the phone to use either Power over Ethernet (PoE) or the Cisco IP Phone 6800 Power Adapter. The key expansion module draws 9V DC, 5W from the phone.
  • Page 152: View The Udi Information Of The Key Expansion Module

    Select User Preferences > Attendant console preferences. Step 3 Select Display mode. Step 4 Press the Select button of the Navigation cluster to choose a display mode. The options are: • Both • Name Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 153: Add Features Or Menu Shortcuts To Key Expansion Module Line Keys

    You can mount the phone to a wall. • The Cisco IP Phone 6821 Multiplatform Phones use a commercially-available wall plate. • The Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones use the Cisco IP Phone 6800 Series Multiplatform Phones Wall Mount Kit.
  • Page 154: Install The Cisco Ip Phone 6821 Multiplatform Phones On A Wall

    Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Before you begin You can mount the Cisco IP Phone 6821 Multiplatform Phones on the wall with a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the phone.
  • Page 155 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 21: Leviton Wall Mount Plate RJ45 Connector Leviton Wall Mount Plate Procedure Step 1 If you need to use the power adapter, ensure that the adapter will reach from the phone to the electrical outlet.
  • Page 156 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 22: RJ45 Connector in the Phone Jack Network Port on the Phone RJ45 Connector Step 4 Plug the RJ45 connector into the wall mount phone jack as shown in the following figure.
  • Page 157 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 23: RJ45 Connector in the Wall Mount Jack Network Port on the Phone Wall Mount Plate RJ45 Connector Network Port on the Wall Mount Plate Step 5 Press the LAN cable into one of the cable channels.
  • Page 158 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 24: Mounting Holes Mounting Hole on the Phone Wall Mount Pin on the Wall Mount Plate Step 8 Firmly slide the phone down into place as shown in the following image:...
  • Page 159: Install A Cisco Ip Phone 6841, 6851, 6861, Or 6871 With The Wall Mount Kit

    This jack must be wired appropriately for an Ethernet connection. You can’t use a regular phone jack. If the phone is a Cisco IP Phone 6841 or 6861, you need a power outlet close to the phone. If the phone is a Cisco IP Phone 6821, 6851, or 6871, you require either a power outlet close to the phone or you need the LAN to provide Power over Ethernet (PoE).
  • Page 160 Accessories Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Step 6 If the phone is in use, unplug the LAN and power cables from the phone. The handset cable needs to be connected to the phone and seated in the cable channel.
  • Page 161 Accessories Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Step 8 Attach the bracket to the phone with the M3-7L screws provided. Step 9 If you use the power adapter, plug the adapter into the phone and thread the cable through the closest notch in the bottom of the bracket.
  • Page 162: Adjust The Handset Rest

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 163 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 164 Accessories Adjust the Handset Rest Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 165: Product Safety And Security

    External Devices We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 166: Bluetooth Wireless Headset Performance

    EMC Directive [89/336/EC]. Bluetooth Wireless Headset Performance Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range.
  • Page 167: Ul Warning

    The product label is located in the battery compartment of the device. Compliance Statements Compliance Statements for the European Union CE Marking The following CE mark is affixed to the equipment and packaging. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 168: Rf Exposure Statement For The European Union

    The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
  • Page 169: Canadian High-Power Radars Statement

    Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 170: Compliance Statements For Taiwan

    Product Safety and Security Compliance Statements for Taiwan Compliance Statements for Taiwan DGT Warning Statement Low Power and Visual Warning Notices Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 171: Compliance Statement For Argentina

    00261-18-01086 6841 00261-18-01086 6851 00261-18-01086 6861 Not approved 6871 07648-19-01086 Compliance Statement for Singapore Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Compliance CP-6821, CP-6841, CP-6851, CP-6861 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 172 • Increase the separation between the equipment or devices • Connect the equipment to an outlet other than the receiver's • Consult a dealer or an experienced radio/TV technician for assistance Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 173 This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 174 Product Safety and Security Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide...

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