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Cisco 6800 Series User Manual

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  Summary of Contents for Cisco 6800 Series

  • Page 1: Table Of Contents

    Remove the Feature Configured on a Line Key Phone Web Page Speed-Dial Numbers Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware Navigation Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 2 Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features...
  • Page 3 Retrieve a Call on Hold with Call Park Forward Calls Forward a Call in Specific Situations with the Phone Web Page Transfer Calls Transfer a Call to Another Person Consult Before You Complete a Transfer Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 4 Instant Message and Presence Contacts Presence Make a Call to an IM and Presence Contact Change Your Presence State Personal Address Book Add a New Contact to Your Personal Address Book Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 5 Forward Calls in Specific Situations from Your Phone Set up Voicemail on Your Phone Block Caller ID Block an Anonymous Call Turn on Do Not Disturb for a Specific Line Control the Call Waiting Tone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 6 Adjust the Backlight Timer from Phone Web Page Add a Logo as a Phone Background Restart Your Phone C H A P T E R 7 Accessories Supported Accessories Headsets Standard Headsets Connect a Standard Headset Cisco IP Phone 6800 Series Multiplatform Phones User Guide viii...
  • Page 7 Compliance Information for Japan FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 8 Contents Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 9: Your Phone

    The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, the Cisco IP Phone 6821 Multiplatform Phones is on the left. The Cisco IP Phone 6841 and 6851 Multiplatform Phones look the same, and is on the right.
  • Page 10: New And Changed Features

    Headset support Note The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys. Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.
  • Page 11: New And Changed For Firmware Release 11.2(2)

    View Your Recent Calls, on page 63 option to support XSI call logs improvement Added a new topic to support XSI call logs View Calls Logs from BroadWorks XSI Server, on improvement page 64 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 12: New And Changed For Firmware Release 11.1(2)

    Adjust the Contrast of the Key Expansion Module , module, contrast of key expansion module LCD on page 86 Change the Display Mode of the Key Expansion Module from the Phone, on page 87 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 13: New And Changed For Firmware Release 11.1(1)

    If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Figure 2: Adjust the Handset Rest Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 14: Connect To The Network

    After you sign in, the phone adopts your personal directory number. Before you begin Your administrator configures provisioning authority. Procedure Step 1 Press Sign in. Step 2 Enter your username and password, then press Sign in. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 15: Sign Out Of Your Extension From Another Phone

    The location is sent to the emergency services when you make an emergency call. Sign Out of a Phone as a Guest Procedure Step 1 Press Guest Out. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 16: Set The Profile Rule On The Phone

    The phone assigns available line keys for monitoring, automatically. With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup). Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 17: Activate Or Deactivate Monitoring Of The Blf List

    The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See Remove the Feature Configured on a Line Key, on page 11 for details. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 18: Configure Monitoring Of An Individual Line

    • The line key on which you want to configure this feature is not configured as an extension. Procedure Step 1 Press and hold down the line key for two seconds. Step 2 On the Select feature screen, select one of these options: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 19: Remove The Feature Configured On A Line Key

    You cannot remove some features configured by your administrator. Procedure Step 1 Press and hold down the line key for two seconds. Step 2 On the Select feature screen, select None. Step 3 When prompted to confirm, press OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 20: Phone Web Page

    • Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds. The rules for dial strings are: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 21: Cisco Ip Phone 6821 Multiplatform Phones Buttons And Hardware

    • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6821 Multiplatform Phones. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 22 Mute and Speakerphone Mute Toggle the microphone on or off. When the microphone is muted, a mute icon flashes on the screen. Speakerphone Toggle the speakerphone on or off. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 23: Cisco Ip Phone 6841 And 6851 Multiplatform Phones Buttons And Hardware

    Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6841. Figure 4: Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 24: Navigation

    If a menu item has an index number, you can enter the index number with the keypad to select the item. Softkey, Line, and Feature Buttons You can interact with the features on your phone in several ways: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 25: Phone Screen Features

    • Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen. On the Cisco IP Phone 6841 and 6851, these are the buttons on either side of the screen.
  • Page 26: Clean The Phone Screen

    There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.
  • Page 27: Additional Help And Information

    Accessibility Features The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
  • Page 28 Your Phone Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features Figure 6: Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features Table 4: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.
  • Page 29: Cisco Ip Phone 6841 And 6851 Hearing-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 30 Your Phone Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features Figure 7: Hearing-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 5: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone (handset) also provides an audible message-waiting indicator.
  • Page 31: Cisco Ip Phone 6821 Multiplatform Phones Vision-Impaired And Blind Accessibility Features

    Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Hearing aid compatible (HAC) handset Supports these accessibility features: • Hearing-aid compatible. • Magnetic coupling of the hearing aid. • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).
  • Page 32: Cisco Ip Phone 6821 Multiplatform Phones Vision-Impaired And Blind Accessibility Features

    Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Table 6: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call. The light incoming call...
  • Page 33: Cisco Ip Phone 6841 And 6851 Vision-Impaired And Blind Accessibility Features

    Your Phone Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description • The Mute and Speakerphone buttons are Provide audible notification of the phone located on either side of the volume button. state: • Toggle the Mute, and Speakerphone •...
  • Page 34 Your Phone Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features Figure 9: Vision-Impaired and Blind Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 7: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call.
  • Page 35 Your Phone Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's contrast contrast. Softkeys Provide access to special functions. The functions are displayed on the LCD.
  • Page 36: Cisco Ip Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

    Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Figure 10: Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 37: Cisco Ip Phone 6841 And 6851 Mobility-Impaired Accessibility Features

    Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 38 Your Phone Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features Figure 11: Mobility-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 9: Mobility-Impaired Accessibility Features Item Accessibility Feature Description Lighted buttons Allow you to access the following features: •...
  • Page 39: Third-Party Accessibility Applications

    Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency...
  • Page 40: View The Customization State On The Phone

    View the Customization State on the Phone Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
  • Page 41: View The Phone Status

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
  • Page 42: View The Line Status

    You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted. Report All Phone Issues You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 43: Factory Reset The Phone From Phone Web Page

    If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 44: Lost Phone Connectivity

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 45: Calls

    Make a Call to an IM and Presence Contact, on page 58 Make a Call Use your phone just like any other phone to make a call. Procedure Enter a number and pick up the handset. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 46: Make A Call With The Speakerphone

    Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 47: Speed Dial

    Press Edit and do one of the following: • Enter the name and number. • Select Option > Select from contact to select a contact from the address book. Step 5 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 48: Make A Call With A Speed-Dial Code

    Step 1 Press a line key that has a speed dial configured for at least two seconds. Step 2 Press Option > Delete in the Speed-Dial window on the phone screen. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 49: Use The Line In Focus For Speed-Dial Calls

    The plus (+) sign is displayed as the first digit in the phone number. Step 2 Enter the phone number. Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 50: Secure Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Answer Call Waiting...
  • Page 51: Turn On Do Not Disturb

    You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 52: Answer A Coworker's Phone (Call Pickup)

    While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.
  • Page 53: Answer A Call Left On Hold For Too Long

    You can also continue retrieving it from another phone. If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 54: Place A Call On Hold With Call Park

    If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to the line key label. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 55: Forward A Call In Specific Situations With The Phone Web Page

    • Cfwd No Ans Delay—Assigns a response delay time. If your administrator disables the feature key synchronization (FKS) on your phone, you can enter the value as number of seconds after which call needs to be forwarded. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 56: Transfer Calls

    From a call that is not on hold, press Transfer or Transfer. Step 2 Enter the phone number for the party you want to call and press Call. Step 3 When the other person answers, you can talk to them. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 57: Conference Calls And Meetings

    Press Conference or Conf only once. All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the active calls. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 58: Page A Group Of Phones (Multicast Paging)

    • The shared phone number appears on all phones that share the number. • If your coworker answers the call, the shared line button and the session button are solid red on your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 59: Add Yourself To A Call On A Shared Line

    Step 3 (Optional) Press ResumeRec or Resume to resume the recording. Step 4 (Optional) Press StopRec or Stop to stop the recording. Step 5 Press End Call to end the call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 60: Call Center Features

    Procedure Step 1 Press Agt status. Step 2 Highlight the Unavailable status. Step 3 Press Select. Step 4 Press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 61: Accept A Call Center Call

    Before you begin Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp code. Step 2 Press Ok. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 62: Trace A Call

    In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 63: Contacts

    From the search results, you can view the contact's details, add the contact to your personal address book, and call the contact. You can also edit the number before making the call. Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 64: Corporate Directory

    Select the directory name that you have defined. Step 3 Select a search criteria. Step 4 Enter your search criteria and press Submit. Step 5 Select the contact and press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 65: Broadsoft Directory

    Enter your search criteria, and press Submit. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.
  • Page 66: Instant Message And Presence Contacts

    Do one of the following actions. • 6821: Press Applications , and select Directories. • 6841 and 6851: Press Contacts Step 2 Select IM&P. Step 3 Select a directory. Step 4 Select an entry. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 67: Change Your Presence State

    Step 3 Press Add or you can press the Select button. Step 4 Enter a name and at least one phone number. Step 5 Select a custom ringtone for the contact. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 68: Add A New Contact To Your Personal Address Book With Phone Web Page

    , and select Directories. • 6841 and 6851: Press Contacts Step 2 Select Personal address book and search for an entry. Step 3 Select the personal address book entry that you want to dial. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 69: Edit A Contact In Your Personal Address Book

    When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 70 Reverse Name Lookup for Incoming and Outgoing Calls Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. LDAP Directory 4. XML Directory Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 71: Recent Calls

    This can get overwritten in the Recents list. Procedure Step 1 Select a line to view. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 72: View Calls Logs From Broadworks Xsi Server

    • Phone: Displays call logs stored on the phone. Step 5 Click Set. You can view all calls, missed calls, received calls, and placed calls list. Return a Recent Call Procedure Step 1 Press Recents. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 73: Clear The Recent Calls List

    Press Option and select Delete all. Step 6 Press OK. Create a Contact from a Recents Record Procedure Step 1 Display a Recents record. Step 2 Press Option. Step 3 Press Add contact. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 74: Delete A Call Record

    You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Select All calls. Step 4 Press Option and select Delete all. Step 5 Press OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 75: Voicemail

    If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 76: Check For New Voice Messages

    This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 77: Settings

    The User preferences > Call preferences menu allows you to set the way your phone handles calls. Forward Calls in Specific Situations from Your Phone You can set up your phone so that calls are forwarded during specific situations, such as when your phone is busy. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 78: Set Up Voicemail On Your Phone

    You can block your caller identification to prevent your name and phone number from being displayed on the receiver's screen when you make a call. This feature helps you to maintain privacy. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 79: Block An Anonymous Call

    Step 2 Press Applications Step 3 Select User preferences > Call preferences > Do not disturb. Note If the Do not disturb menu doesn't display on the screen, contact your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 80: Control The Call Waiting Tone

    Select User preferences > Call preferences > Auto answer page. Step 3 Select On to enable the Auto answer page or select Off to disable Auto answer page. Step 4 Press Set to save the changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 81: Enable The Missed Call Shortcut

    Press Save to add the locations to the Locations list. Audio Preferences The User preferences > Audio preferences menu allows you to customize ringtones and how you prefer to answer calls. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 82: Specify An Audio Device For A Call

    You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to be idle before the screen saver appears. Procedure Step 1 Press Applications Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 83: Set The Backlight Timer

    Press Select to scroll through the list and select a duration for which the backlight remains on: • 10 seconds • 20 seconds • 30 seconds • Always On • Off Step 4 Press Set to apply the selection. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 84: Adjust The Phone Screen Contrast

    Step 2 Select User preferences > Attendant console preferences > Display mode. The following options are available: • Name • Ext • Both Step 3 Choose the display mode and press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 85: Device Administration Settings

    Depending upon how your phone is configured, you may be able to change the language used by your phone. Procedure Step 1 Press Applications Step 2 Select Device administration > Language. Step 3 Select a language from the list of available languages. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 86: Set Up Power Save

    Note The Cisco IP Phone 6821 Multiplatform Phones does not support power save. When your phone is in power save mode, the screen is not lit and the Select button is lit. You press the Select button to wake up the phone.
  • Page 87: Set Up The Profile Account

    In Call Feature Settings area, choose a ringtone from the Default Ring drop-down list. If you don't want to specify a ringtone for the phone line, choose No ring. Your phone doesn't ring when receiving an incoming call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 88: Turn On Dnd From The Phone Web Page

    • Clock—Displays a digital clock on a plain background. • Download Picture—Displays a picture pushed from the phone webpage. • Logo: Displays a logo on the phone screen. Add a logo image in the Logo URL field. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 89: Adjust The Backlight Timer From Phone Web Page

    In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 90: Restart Your Phone

    You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change. Procedure Step 1 Press Applications Step 2 Select Device administration > Restart. Step 3 Select OK to confirm that you want to reboot your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 91: Accessories

    Not supported Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 92: Standard Headsets

    6821 and 6841 Multiplatform Phones do not support these headsets. Cisco 6800 Series Key Expansion Module Setup Overview The Cisco IP Phone 6800 Key Expansion Module add extra programmable buttons to the phone. The programmable buttons can be set up as speed-dial buttons, or phone feature buttons.
  • Page 93: Key Expansion Module Buttons And Hardware

    Find Information about the Key Expansion Module of Your Phone Your administrator may ask for information about the key expansion module that is added to your phone. This information uniquely identifies the key expansion module for troubleshooting purposes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 94: Adjust The Contrast Of The Key Expansion Module

    • Serial number: Displays the serial number of the key expansion module. • Product name: Displays the name that you assigned to the key expansion module. • Description: Displays a description for the key expansion module. For example, Cisco IP Phone 6800 Key Expansion Module.
  • Page 95: Change The Display Mode Of The Key Expansion Module From The Phone

    Press the Select button of the Navigation cluster to choose a display mode. The options are: • Both • Name • Ext Step 5 Press Save to save the display mode. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 96 Accessories Change the Display Mode of the Key Expansion Module from the Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 97: Product Safety And Security

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 98: Ways To Provide Power To Your Phone

    The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building. Compliance Statements Compliance Statements for the European Union CE Marking The following CE mark is affixed to the equipment and packaging. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 99: Compliance Statements For Canada

    VCCI Compliance for Class B Equipment Japan JATE Compliance CP-6821, CP-6841, CP-6851 “5.2/5.3GHz is limited to indoor use only in Japan” FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 100: Fcc Part 15.19 Statement

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 101: Important Online Information

    Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/6800-series/RCSI/RCSI-0338-book.pdf Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
  • Page 102 Product Safety and Security Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide...