Cisco 6800 Series Administration Manual page 179

Troubleshooting
Before you begin
Connect to the base station web page as described in
Procedure
Step 1
Click Syslog.
Step 2 Click at the beginning of the log.
Step 3
Scroll to the end of the log, hold Shift and then click at the end of the log.
Step 4 Press Ctrl+C.
Step 5 Go to the text editor and click in the top of the file body
Step 6 Press Ctrl+V.
Step 7 Save the file to a known location on your PC.
Name the file with the log type, date, and time. For example, syslog_20181212.txt.
Step 8
Click SIP Log.
Step 9 Click at the beginning of the log.
Step 10
Scroll to the end of the log, hold Shift and then click at the end of the log.
Step 11 Press Ctrl+C.
Step 12
Go to the text editor and click in the top of the file body.
Step 13 Press Ctrl+V.
Step 14
Save the file to a known location on your PC.
Name the file with the log type, date, and time. For example, siplog_20181212.txt.
Collect Troubleshooting Logs for a Repeatable Problem
When you have problems with your system, the SIP logs and syslogs may help to identify the problem. Your
service provider may need this information to fix the problem.
The sections
information about the contents of the logs.
Use this procedure if the problem is repeatable. If you can't recreate the problem, use
Logs for a General Problem, on page
Before you begin
Connect to the base station web page as described in
Open Notepad or a similar test editor and open a new file.
Procedure
Step 1
Use
SIP Log Web Page Fields, on page 139
Change the Debug Log Level, on page 172
Collect Troubleshooting Logs for a Repeatable Problem
Sign in to the Administration Web Page, on page 42
and Syslog Web Page Fields, on page 139
170.
Sign in to the Administration Web Page, on page
to change the debug level to Debug.
Cisco IP DECT 6800 Series Administration Guide
give you some
Collect Troubleshooting
42.
171