Dualcell Troubleshooting; Multicell Troubleshooting - Cisco 6800 Series Administration Manual

Troubleshooting
• If the handset has been carried around, it may be out of range of the base station.
No Audio on Your Handsets with a Single Base Station System
Problem
You have one base station and two or more handsets. But when you try to call from one handset to the other,
you don't hear anything on either phone.
Solution
1. Sign into the base station web page.
2. Click Network Settings.
3. Verify that the field Use Different SIP Ports is set to Enabled.

Dualcell Troubleshooting

If you have problems with a dualcell system, you may need to turn on extra logs to debug the problem. For
more information, see

Multicell Troubleshooting

If you have problems with a multicell system, you may need to turn on extra logs to debug the problem. For
more information, see
• Short term solution: Move the handset closer to the base station.
• Long term solution for system with one single cell base station:
• Add another 110 Single-Cell Base Station to set up a dualcell system.
• Add repeaters to improve coverage.
• Long term solution for system with one multi-cell base station: Add additional 210 Multi-Cell Base
Stations or repeaters to improve coverage.
• Long term solution for dualcell system: Change the base stations to 210 Multi-Cell Base Station or
add repeaters to improve coverage.
• Long term solution for multicell system: Add one or more 210 Multi-Cell Base Stations or repeaters
to improve coverage.
Turn On Dualcell Debug Logs, on page
Turn on Multicell Debug Logs, on page
No Audio on Your Handsets with a Single Base Station System
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