Page 1 Cisco IP Phone 6800 Series Multiplatform Phones User Guide First Published: 2017-11-22 Last Modified: 2023-05-11 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
Page 3: Table Of Contents
New and Changed for Firmware Release 11.3(3) New and Changed for Firmware Release 11.3(2) New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1) New and Changed for Firmware Release 11.3(1) New and Changed for Firmware Release 11.2(4) New and Changed for Firmware Release 11.2(3)SR1...
Page 4 Speed-Dial Numbers Phone Hardware and Buttons Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware Navigation Softkey, Line, and Feature Buttons...
Page 5 Contents Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features Third-Party Accessibility Applications Troubleshooting Find Information About Your Phone View the Customization State on the Phone View the Network Status...
Page 6 Add Another Person to a Call Conference with a Star Code Remove a Participant as a Host in Ad Hoc Conference View the Participants List as a Host in Ad Hoc Conference Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 7 Search for a Contact in the All Directories Screen Corporate Directory Webex Directory Search for a Contact in Your Webex Directory Search for a Webex Contact in All Directory Edit the Webex Directory Name Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 8 C H A P T E R 4 Recent Calls Recent calls list View your Recent Calls View Webex Call Logs Duration Spam Indication for Webex Calls View Calls Logs from Server Cisco IP Phone 6800 Series Multiplatform Phones User Guide viii...
Page 9 Set Up an Auto Answer Page Enable the Missed Call Shortcut Add Multiple Locations for a BroadWorks XSI User Enable Call Waiting Audio Preferences Specify an Audio Device for a Call Change the Ringtone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 10 Set Up a VPN Connection Enable a VPN Connection Disable a VPN Connection Set Up a VPN Connection from the Phone Web Page View the VPN Status Executive Settings Activate Call Filtering as an Executive Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 11 Set Password from Phone Web Page C H A P T E R 7 Accessories Supported Accessories Headsets Important Headset Safety Information Cisco Headsets 500 Series Cisco Headset 521 and 522 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 12 Wall Mount Kit Components Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Adjust the Handset Rest C H A P T E R 8...
Page 13 Compliance Information for Japan Compliance Information for Mexico FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco IP Phone 6800 Series Multiplatform Phones User Guide xiii...
Page 14 Contents Cisco Product Security Overview Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 15: Your Phone
Additional Help and Information, on page 32 The Cisco IP Phone 6800 Series Multiplatform Phones The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, you see (Clockwise from the top left): • Cisco IP Phone 6841 Multiplatform Phone •...
Page 16 Supported Note The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys. Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.
Page 17: Feature Support
Added the topic to support spam indication for Webex Spam Indication for Webex Calls, on page 116 calls Updated the topic for Webex calls View your Recent Calls, on page 113 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 18 Edit the Webex Directory Name , on page 94 Updated topic for Webex call log support View your Recent Calls, on page 113 View Calls Logs from Server , on page 116 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 19: New And Changed For Firmware Release 11.3(6)
New and Changed for Firmware Release 11.3(5) Revision New and Changed Sections Added the task about how to check the MIC Cert Find Information about MIC Cert Refresh Status, on Status page 59 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 20: New And Changed For Firmware Release 11.3(4)
BroadSoft Personal directory Directory, on page 96 Updated the topic with the new steps to add a contact Create a Contact from a Recents Record, on page 118 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 21 Added the topic to enable call waiting on the phone Enable Call Waiting, on page 131 Added the topic to enable call waiting from the phone Enable Call Waiting from the Phone Web Page, on web page page 166 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 22: New And Changed For Firmware Release 11.3(2)
Call Park Extension and Status, on page 71 calls in a dedicated call park extension and call park status Added the overview description for phone settings Phone Settings Overview, on page 125 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 23 Call a Contact in Your Personal Address Book, on page 109 Edit a Contact in Your Personal Address Book, on page 109 Remove a Contact from Your Personal Address Book, on page 110 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 24 Updated the topic title Your Personal Voicemail Account, on page 121 Check Your Personal New Voice Messages, on page Access Your Personal Voicemail, on page 122 Access Your Personal Audio Voicemail, on page 122 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 25: New And Changed For Cisco Ip Phone 6871 With Multiplatform Firmware Release 11.3(1)
Your Phone New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1) Revision New and Changed Sections Added the topics for the monitored voicemail with Voice Messages States of Monitored Voicemail Accounts, on page 123 Access Monitored Voicemail Account Messages, on...
Page 26: New And Changed For Firmware Release 11.3(1)
Blind Accessibility Features, on page 41 Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features, on page Updated the navigation to the phone directories with Contacts, on page 89 Cisco IP Phone 6861 Multiplatform Phones Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 27: New And Changed For Firmware Release 11.2(3)Sr1
Activate or Deactivate Monitoring of the BLF List, list. on page 21 Added a new task on how to monitor an individual Configure Monitoring of an Individual Line, on page line. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 28: New And Changed For Firmware Release 11.2(2)
(anywhere) for a BroadWorks XSI user on page 130 Updated the topic with the new Display recents from View your Recent Calls, on page 113 option to support XSI call logs improvement Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 29: New And Changed For Firmware Release 11.1(2)
Adjust the Contrast of the Key Expansion Module , module, contrast of key expansion module LCD on page 188 Change the Display Mode of the Key Expansion Module from the Phone, on page 189 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 30: New And Changed For Firmware Release 11.1(1)
Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. Cisco IP Phone 6841 Multiplatform Phones and Cisco IP Phone 6861 Multiplatform Phones do not support Power over Ethernet (PoE). Connect the phone using the power adapter to power the phone.
Page 31: Onboard Your Phone With Activation Code
After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator. Note The Cisco IP Phone 6861 Multiplatform Phones don't support onboarding with activation code. Before you begin Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.
Page 32: User Authentication Control
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page. Sign out of Your Extension from Another Phone Procedure Press Sign out. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 33: Sign In To A Phone As A Guest
Set the Profile Rule on the Phone Procedure Step 1 Press Applications Step 2 Select Device administration > Profile rule. Step 3 Enter the profile rule using the phone keypad. Step 4 Press Resync. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 34: Coworker Line Status
When the configuration is complete, the icon in the BLF key label indicates the combination of features configured on the key: Table 3: Busy Lamp Field Icons BLF and Speed Dial BLF and Call Pickup BLF, Speed Dial, and Call Pickup Idle Alerting In use Error Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 35: Activate Or Deactivate Monitoring Of The Blf List
The line key functions as a Busy Lamp Field (BLF) key. See Coworker Line Status, on page 20 for details. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 36 The user ID appears in the User ID field. If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user. Step 4 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 37: Remove The Feature Configured On A Line Key
Scroll the list and select the menu you want to add to the line key and press Set. Remove the Menu Shortcut from a Line Key Procedure Step 1 Press and hold the line key for two seconds. The available feature list is displayed. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 38: Service Interruption Message On Home Screen
Dial, on page 63 Assign a Ring Tone with the Phone Web Page, on page 163 Add a New Contact to Your Personal Address Book with Phone Web Page, on page 108 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 39: Speed-Dial Numbers
• You need to input the billing code 9876. • You must wait for 4 seconds. • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 40: Phone Hardware And Buttons
Phone Hardware and Buttons Phone Hardware and Buttons Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6821 Multiplatform Phones. Figure 2: Cisco IP Phone 6821 Multiplatform Phones Light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Page 41: Cisco Ip Phone 6841, 6851, And 6861 Multiplatform Phones Buttons And Hardware
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6841. Figure 3: Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Page 42: Cisco Ip Phone 6871 Multiplatform Phones Buttons And Hardware
Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6871. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 43 Your Phone Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware Figure 4: Cisco IP Phone 6871 Multiplatform Phones Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Page 44: Navigation
• Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851, 6861, and 6871, these are the buttons on either side of the screen.
Page 45: Phone Screen Features
Some functions can be set up as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. The Cisco IP Phone 6821 has a limited number of hard buttons. You use the softkeys to access most call features.
Page 46: Clean The Phone Screen
Additional Help and Information If you have questions about the functions available on your phone, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/...
Page 47: Accessibility Features
Accessibility Features The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
Page 48: Cisco Ip Phone 6841, 6851, And 6861 Hearing-Impaired Accessibility Features
Your Phone Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features Table 4: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.
Page 49 To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 7: Hearing-Impaired Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 5: Hearing-Impaired Accessibility Features Item...
Page 50: Cisco Ip Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features
Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 51 Your Phone Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features Figure 8: Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features Table 6: Hearing-Impaired Accessibility Features Item Accessibility Feature Description Visual message-waiting indicator This lighted strip is visible from all angles. Your phone (handset) also provides an audible message-waiting indicator.
Page 52: Cisco Ip Phone 6821 Multiplatform Phones Vision-Impaired And Blind Accessibility Features
Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Adjustable ringtone, pitch, and volume • Select Applications > User preferences. • Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.
Page 53 Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Figure 9: Cisco IP Phone 6821 Multiplatform Phones Table 7: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call. The light...
Page 54 Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's contrast contrast. Softkeys Provide access to special functions. The functions are displayed on the LCD.
Page 55: Cisco Ip Phone 6841, 6851, And 6861 Vision-Impaired And Blind Accessibility Features
To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 10: Vision-Impaired and Blind Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 8: Vision-Impaired and Blind Accessibility Features Item...
Page 56 Your Phone Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description Line and feature buttons Use line buttons to start, answer, or switch to a call on a particular line. The line and feature buttons are on the left and right sides of the screen.
Page 57: Cisco Ip Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features
Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 58 Your Phone Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features Figure 11: Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired and Blind Accessibility Features Table 9: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description High-contrast visual and audible alert of an Alerts you to an incoming call.
Page 59 • In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 60: Cisco Ip Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
When the speakerphone is on, the button is lit. Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 61 Your Phone Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Figure 12: Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features Table 10: Mobility-Impaired Accessibility Features Item Accessibility Feature Description Lighted buttons Allow you to access the following features: •...
Page 62 To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 13: Mobility-Impaired Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 63 Your phone comes with standard accessibility features that require little or no setup. To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 64 Your Phone Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features Figure 14: Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features Table 12: Mobility-Impaired Accessibility Features Item Accessibility Feature Description Lighted buttons Allow you to access the following features: •...
Page 65 Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency...
Page 66 Hardware version—Version number of the Cisco IP Phone hardware. VID—Version ID of the Cisco IP Phone. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
Page 67 • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
Page 68 Sign in to the phone so you can access to access the Call statistics menu. If a lock icon displays in the upper-right corner of the main screen, this means that you don't sign in to the phone yet. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 69 View 802.1X Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. You can view the following information: • Transaction status Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 70 View Wi-Fi Status Messages on the Phone You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose Wi-Fi connection problems. The messages contain: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 71 Procedure In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 72 Step 2 Highlight the relevant status message from the list, and press one of these options: • Details—display the entire status message. • Clear—delete the complete message list. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 73 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.
Page 74 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 75: Make Calls
Make a Call to an IM and Presence Contact, on page 106 Make a Call Use your phone just like any other phone to make a call. Procedure Enter a number and pick up the handset. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 76 Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 77 Press Edit and do one of the following: • Enter the name and number. • Select Option > Select from contact to select a contact from the address book. Step 5 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 78 Step 1 Press a line key that has a speed dial configured for at least two seconds. Step 2 Press Option > Delete in the Speed-Dial window on the phone screen. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 79: Use The Line In Focus For Speed-Dial Calls
The plus (+) sign is displayed as the first digit in the phone number. Step 2 Enter the phone number. Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 80: Secure Calls
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing red line button.
Page 81: Silence An Incoming Call
Press DND to turn on DND. Step 2 Press Clr DND to turn off DND. Related Topics Phone Web Page, on page 24 Turn on Do Not Disturb for a Specific Line, on page 129 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 82: Turn On Or Turn Off Dnd Using A Star Code
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.
Page 83: Hold Calls
You can easily switch between active and held calls. Procedure Press the line button for the held call, then press Resume to resume that call and place the other call on hold automatically. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 84: Call Park
(Optional) If you have call park configured on a key expansion module, press the call park line key. Step 4 Enter the number where the call is parked followed by Pound (#). Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 85: Park And Unpark A Call With One Line Key
See Coworker Line Status, on page 20 for the idle and Parked call icons. This feature doesn't apply to phone Cisco IP Phone 7811. Before you begin Activate or Deactivate Monitoring of the BLF List, on page 21 Procedure Step 1 Press the line key that monitors the user to park an active call.
Page 86: Forward Calls
Call forward settings screen. In this scenario, see Activate Call Forward All with Feature Activation Code Synchronization, on page Step 2 Select one of the following call forward services: • Forward all • Forward busy Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 87: Forward Calls With The Phone Web Page
The call forward settings on the phone web page take effect only when FKS and XSI are disabled. For more information, consult your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 88: Activate Call Forward All With Feature Activation Code Synchronization
Verify that your calls are forwarded by looking for the call forward icon next to the line or at the top of the phone screen. Transfer Calls You can transfer an active call to another person. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 89: Transfer A Call To Another Person
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 90: Add Another Person To A Call
D. Now, if user C invites user E into the conference call, user C can remove user E but user A cannot remove user E. Before you begin You are host of an Ad Hoc conference. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 91: View The Participants List As A Host In Ad Hoc Conference
Participants softkey displays after your host merge you into the meeting. Step 2 Press Participants softkey to display the list of participants. Step 3 (Optional) Press Exit to exit from the Participants screen. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 92: Page A Group Of Phones (Multicast Paging)
• The shared phone number can be configured to appear on a maximum of 35 devices. • The shared phone number appears on all phones that share the number. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 93: Add Yourself To A Call On A Shared Line
If set up this way, you'll hear a tone letting you know that the system recognizes the access code. Step 3 Enter the phone number of the person whose call you want to barge in to. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 94: Record A Call
Your phone can have ACD status as: • Sign in • Sign out • Available Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 95: Sign In As A Call Center Agent
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up. Procedure Press AgtSgnOut or AgtOut. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 96: Change Your Status As A Call Center Agent
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen. Procedure Step 1 Press Hold. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 97: Set A Disposition Code While On A Call Center Call
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller. Before you begin Your administrator enables emergency escalation on your phone. Procedure Step 1 From an active call, press Emergency. Step 2 In the Emergency Escalation window, click OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 98: Executive Calls
Executive Calls Note The executive calls are only available for the Cisco IP Phone 6871 Multiplatform Phones. If your administrator has configured you as an executive user with a pool of assistants, you and your assistants can share control of your calls as described below: •...
Page 99: Troubleshooting Executive Calls
Executive Assistant Calls Note The executive assistant calls are only available for the Cisco IP Phone 6871 Multiplatform Phones. If your administrator has added you to an executive's pool of assistants, and you have opted in to the pool, you share control of the executive's calls with the executive and other assistants in the pool, as described below: •...
Page 100: Transfer An Ongoing Call To An Executive As An Assistant
Dial the service activation code provided by your administrator, or follow the procedure described below to transfer an ongoing call to an executive. Before you begin You are engaged in a call on behalf of an executive. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 101: Join Or Transfer An Ongoing Call To Yourself As An Executive Assistant
You can only transfer or join an executive's call if there is only one ongoing call for the executive. Cannot Initiate Multiple Calls On Behalf of Executives The number of calls that you can initiate in parallel on behalf of executives is limited by your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 102 Calls Troubleshooting Executive-Assistant Calls Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 103: Contacts
• Group Common • LDAP directory The manual search operation tries to retrieve the contacts from the directories in the following order: • Personal address book • BroadSoft directory • LDAP directory Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 104 • If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory. Your administrator can change the target directory. If you don't see the Add contact option, contact your administrator. c) Enter the contact details and press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 105: Corporate Directory
Search for a Contact in Your Webex Directory You can search contacts in the Webex directory by email or name. Before you begin Your administrator enables the Webex directory. Procedure Step 1 Do one of the following actions: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 106 (Optional) Select a contact and press Edit call to access the New call screen. In this screen, you can modify the contact number to either work phone number or to mobile phone number, and then make a new call. If contact doesn't have a call number, Edit call doesn't work. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 107: Search For A Webex Contact In All Directory
All directory search supports one character as the search input and you can enter only name of the contact. But to search Webex contacts, you must enter minimum three characters and you can search by entering name Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 108: Edit The Webex Directory Name
• 6821: Press Applications , and select Directories. • Other phones in 6800 series: Press Contacts Step 2 Highlight the Webex directory. Step 3 Click Option. Step 4 Select Edit settings. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 109: Broadsoft Directory
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory. After you enter the directory, wait until the preload operation is complete. You can press Cancel to stop the preload operation. Step 4 Press Option, then select Search. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 110: Edit Your Contact Type In Your Broadsoft Directory
• Your administrator enables the BroadSoft Personal directory. • Your administrator sets the BroadSoft Personal directory as the target directory to store new contacts. • Your administrator enables the directory browse mode. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 111 Press Option, and then select Edit. You can also press the Select button of the Navigation cluster to edit the contact. e) Edit details of the contact. f) Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 112: Edit Your Broadsoft Directory Name
Press Category, if it displays on the phone. Otherwise, skip the step. Step 3 Do one of the following actions: • Highlight the BroadSoft directory. • Highlight one of the configured directories. Step 4 Press Option. Step 5 Select Edit Settings. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 113: Edit The Server Name Of Your Broadsoft Directory
When your administrator disables the directory individual mode, the phone only displays BroadSoft directory. When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are: Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 114: Ldap Directory
Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.
Page 115: Edit Credentials Of Your Ldap Directory
Search for a Contact in Your LDAP Directory Before you begin Your administrator enables the LDAP directory. Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 116: Call A Contact In Your Ldap Directory
Typically, the phone displays an entry together with a contact number. However, if an entry doesn't have any contact number, the contact number field is empty. Step 3 Press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 117: Edit A Contact Number In Your Ldap Directory
You can find that certain attributes display multiple times in the entry details, and each attribute contains a contact number. Step 6 Highlight a contact number, and press Edit call. The Edit call softkey displays only for the contact numbers that are available to edit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 118: Xml Directory
Highlight a contact number, and press Call. Edit a Contact Number in Your XML Directory Before you make a call, you can edit the contact number based on an existing number that you select. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 119: Instant Message And Presence Contacts
Instant message and presence (IM&P) contacts display their presence information. You can see if the person is available, busy, or unavailable, or if the person does not want to be disturbed. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 120: Presence
The entry shows the status of your contact. Step 6 (Optional) Press Detail to view the contact details and press Back to return to the contacts list. Step 7 Press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 121: Change Your Presence State
You administrator has set the personal address book as the target directory that stores the new contacts. Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • Other phones in 6800 series: Press Contacts Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 122: Add A New Contact To Your Personal Address Book With Phone Web Page
Search for a Contact in Your Personal Address Book Before you begin You administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 123: Call A Contact In Your Personal Address Book
Book, on page 108 Edit a Contact in Your Personal Address Book Before you begin Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 124: Remove A Contact From Your Personal Address Book
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred call. The reverse name lookup acts when the phone cannot find a name using the service provider directory, Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 125 Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. LDAP Directory 4. XML Directory Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 126 Contacts Reverse Name Lookup for Incoming and Outgoing Calls Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 127: Recent Calls
Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 128 • Delete list－Deletes all the entries in the selected menu, when pressed. • Sort by name－Sort according to caller names when selected. • Add contact－Adds a new contact to the directory. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 129: View Webex Call Logs Duration
When you press the Recents softkey, it directly goes to the All calls screen automatically. Step 3 In the All calls screen, select a call log. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 130: Spam Indication For Webex Calls
Note Cisco IP Phone 8811 has grayscale screen therefore doesn't support color icons. When you go to the call details of any call, you can view if the call is a missed call or an answered call.
Page 131: Return A Recent Call
Do one of the following actions: • Desk phones—Press Applications • Conference phones—Press Settings. Step 4 Select Recents. Step 5 Select a list that you want to delete. • All Calls • Missed Calls Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 132: Create A Contact From A Recents Record
Press Save to add the contact. In the Add BroadSoft personal contact screen, when contact details fields are empty or you enter invalid values to the fields, you don't see the Save softkey. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 133: Delete A Call Record
You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Select All calls. Step 4 Press Option and select Delete all. Step 5 Press OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 134 Recent Calls Delete All Call Records Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 135: Voicemail
If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your personal voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 136: Check Your Personal New Voice Messages
• An exclamation mark (!) indicates urgent voicemail messages. Cisco IP Phone 6800 Series, 7800 Series, and 8800 Series: You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Page 137: Voice Messages States Of Monitored Voicemail Accounts
• Your administrator must configure either a line key on the phone or an expansion module button to monitor a voicemail account. • Your administrator must assign speed dial to the configured key. • There are new messages for the monitored voicemail account. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 138 Press the line key on the phone or the expansion module button. You may be prompted to enter the monitored voicemail account ID and PIN. Step 2 Follow the voice prompts. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 139: Settings
You can customize your phone in a number of ways: • From the menus on the phone, accessed from the Applications button. The common settings menus are: • User preferences • Device administration • From the phone web page. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 140: User Preferences Menu
• (6841, 6851, and 6861) Forward busy number—Specifies the target phone number to which you want to forward the incoming call when the line is busy. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 141: Set Up Voicemail On Your Phone
If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 142: Block Caller Id
Step 4 Select On if you want to block the call that does not have caller information, or select Off to allow the call. Step 5 Press Set to save the setting. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 143: Turn On Do Not Disturb For A Specific Line
Select User preferences > Call preferences > Secure call. Step 3 Select On to enable secure call feature or select Off to disable the secure call feature. Step 4 Press Set to save the setting. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 144: Set Up An Auto Answer Page
Add contact number and name in the Locations screen. Maximum length of a name that you can enter is 25. You can also keep the Name field empty. Maximum length of a number that you can enter is 20. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 145: Enable Call Waiting
Press Select to choose one of the options: • None—Selects the last used audio device. • Speaker—Selects the speakerphone as the audio device. • Headset—Selects a headset as the audio device. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 146: Change The Ringtone
• Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns • Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 147: Set The Backlight Timer
Press Save. Set the Phone Wallpaper You can select the wallpaper (background) for the phone screen. Procedure Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Wallpaper. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 148: Attendant Console Preferences
Choose the display mode and press Set. Wi-Fi Settings Wi-Fi settings are available only on Cisco IP phone 6861 Multiplatform Phones. You can customize Wi-Fi settings for your phone from the Wi-Fi configuration menu under the Network configuration menu on the phone. Some of the Wi-Fi settings are also available on the phone web page.
Page 149: Trigger Wi-Fi Scan With Softkey
Press Select and complete the fields. Step 4 (Optional) Press Save to save the setups as a Wi-Fi profile. You can connect to this network later with the profile. Step 5 Press Connect. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 150: Turn The Wi-Fi On Or Off From Your Phone
• Turn on the Wi-Fi of your phone. • Disconnect your phone with the wired network. Procedure Step 1 Press Applications Step 2 Select Network configuration > Wi-Fi configuration > Wi-Fi profile. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 151: Connect Your Phone To A Wireless Network With Wps
Go to the web page of your access point and enter the PIN code. The procedure of entering PIN code may vary on your access points. See the respective user guide of your access point for more details. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 152: Connect To A Wi-Fi Network When Your Phone Displays A Connection Failure Message
Ethernet cable. Set Up a Wi-Fi Profile from the Phone You can add maximum of four Wi-Fi profiles. You can use this profile to connect your phone to a Wi-Fi network. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 153 Allows you to enter password for the network profile that you create. This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 154: Set Up A Wi-Fi Profile
If the phone has an active call, you can not save the changes. Delete a Wi-Fi Profile You can remove a Wi-Fi profile from the list when the profile is no more required. Procedure Step 1 Press Applications Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 155: Change The Order Of A Wi-Fi Profile
PSK, you see only PSK in the Security mode screen. • When you scan a wireless network (SSID) which is the current connected wireless, you can't edit the Network name of this SSID. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 156 Allows you to enter password for the network profile that you create. This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 157: View The Wi-Fi Status
• AP MAC address: Indicates MAC address of the access point (SSID). • Channel: Indicated the channel on which the Wi-Fi network transmits and receives data. • Frequency: Indicates the wireless signal frequency band that is used in the Wireless LAN. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 158: View Wi-Fi Status Messages On The Phone
Set Up a Proxy Server with the Auto Proxy Mode, on page 145 Set Up a Proxy Server with the Manual Proxy Mode, on page 145 Set Up a Proxy Server from the Phone Web Page, on page 146 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 159: Set Up A Proxy Server With The Auto Proxy Mode
(Optional) If your proxy server requires authentication, highlight Proxy authentication and then select On. Step 7 (Optional) Enter your username and password to access the proxy server. If you don't have the username and password, contact your administrator. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 160: Set Up A Proxy Server From The Phone Web Page
Proxy Host Server address (hostname or IP address) of the proxy server. Do not provide the scheme ( http:// https:// This parameter is available when you set Proxy Mode to Manual. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 161: Vpn Connection Settings
To facilitate the settings, you can also configure the VPN settings related parameters on the phone web page. If you want to enable the VPN connection, you need to reboot the phone. Cisco IP Phone 6821 Multiplatform Phones doesn't support VPN connection. Related Topics...
Page 162: Set Up A Vpn Connection
Set Up a VPN Connection from the Phone Web Page, on page 150. Cisco IP Phone 6821 Multiplatform Phones doesn't support VPN connection. Before you begin Your administrator provides the necessary information that is required to establish a VPN connection.
Page 163: Disable A Vpn Connection
This means that the VPN connection is disabled successfully. Step 6 (Optional) Check whether the VPN connection is . For details, see View the VPN Status, on Disconnected page 150. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 164: Set Up A Vpn Connection From The Phone Web Page
You can do the same configuration on your phone, see Set Up a VPN Connection , on page 148. Cisco IP Phone 6821 Multiplatform Phones doesn't support VPN connection. Procedure Step 1 On the phone web page, select Voice > System.
Page 165: Executive Settings
• Received bytes—Total bytes the phone received from the network through the VPN server. Executive Settings Executive settings are available only on Cisco IP phone 6871 Multiplatform Phones. If your administrator has configured you as an executive user with a pool of assistants, you can configure the following settings to share control of your calls with your assistants: •...
Page 166: Activate Call Filtering As An Executive
• Simple—Your incoming calls go to your assistants according to the call filtering criteria configured in the simple mode. • Advanced—Your incoming calls go to your assistants according to the call filtering criteria configured in the advanced mode. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 167: Deactivate Call Filtering As An Executive
Follow the below procedure according to the actual menus displayed on the phone. • If your administrator configures your extension to connect to the XSI BroadWorks server: a. Select Call filter > Call filter Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 168: Check Assistant List As An Executive
If your administrator configures more than one executive on the phone, then the screen only displays the assistants of the first available executive. Step 3 (Optional) If you want to make a call to one of your assistants, then highlight the assistant's phone number, and press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 169: Executive Assistant Settings
Executive Assistant Settings Executive Assistant Settings Executive assistant settings are available only on Cisco IP phone 6871 Multiplatform Phones. If your administrator has configured you as an executive assistant, you can configure the following settings for shared control of the executives' calls: •...
Page 170: Opt In To Or Out Of An Executive's Pool As An Assistant
Step 4 Press to select Opt-in to opt in to the executive's pool or select Opt-out to opt out of the executive's pool. Step 5 Press Set to apply the changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 171: Activate Or Deactivate Call Filtering As An Executive Assistant
Highlight the executive for whom you want to activate or deactivate call filtering. b. Press to toggle call filtering on or off for the highlighted executive. c. Press to exit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 172: Activate Call Diversion As An Executive Assistant
The extension with which the selected executive is associated appears at the top. b. Press Divert. c. Enter the destination number to which you want the calls to be diverted. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 173: Deactivate Call Diversion As An Executive Assistant
Select Off to deactivate call diversion. c. Press Set to apply the change. • If your administrator only enables the feature key synchronization (FKS) on your extension: a. Press Clr divert. b. Press to exit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 174: Troubleshooting Executive Assistant Settings
You can change the date format that you want to see on your phone screen. Procedure Step 1 Press Applications Step 2 Select Device administration > Date/Time > Date format. Step 3 Select a date format and press Set to apply the changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 175: Set Language
• In power save mode, your phone can't receive incoming calls. • The Cisco IP Phone 6821 Multiplatform Phones does not support power save. When your phone is in power save mode, the screen is not lit and the Select button is lit. You press the Select button to wake up the phone.
Page 176: Set Up The Profile Account
After you enter values in both the fileds you see the Sign in softkey. Step 4 (Optional) Enter a new username and password if you want to login with another set of credentials. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 177: Reboot Your Phone
If your administrator restricts your ability to control the ringer volume, you can't perform this task from either the phone volume key or from the phone administration web page. Before you begin Your administrator must allow you to control the ringer volume. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 178: Turn On Dnd From The Phone Web Page
Any button press returns the phone to normal mode. Procedure Step 1 On the phone web page, select Voice > User. Step 2 In the Screen section, set up the fields as described in the following table. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 179: Adjust The Backlight Timer From Phone Web Page
To add a logo icon as your phone screen background, add it from phone web page. Procedure Step 1 On the phone web page, select User Login > Voice > User. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 180: Enable Anonymous Call Blocking From The Phone Web Page
Step 3 Click Submit All Changes. Set Password from Phone Web Page You can update your password from the phone web page. Before you begin You must have your current password. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 181 If you don't have a password, keep the field empty. Step 4 Enter your new password in the New Password field. Step 5 Click Submit. The message will display in the web page. Password has been changed successfully. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 182 Settings Set Password from Phone Web Page Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 183: Accessories
Cisco 6800 Series Key Expansion Module Setup Overview, on page 185 • Wall Mount Kit, on page 190 Supported Accessories The Cisco IP Phone 6800 Series Multiplatform Phones supports both Cisco and third-party accessories. Table 19: Accessory Support for the Cisco IP Phone 6800 Series Multiplatform Phones Accessory Type...
Page 184: Headsets
External supported supported supported Headsets Here are the Cisco headsets we support. For tips on setting up and using these headsets, take a look at the info for your model: • Bang & Olufsen Cisco 980 • Cisco Headset 320 Series •...
Page 185: Cisco Headsets 500 Series
Cisco Headset 521 and 522 The Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco Headset 522 features two earpieces for use in a noisy workplace.
Page 186: Cisco Headset 531 And 532
• USB headset adapter– Provides enhanced call control. The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings.
Page 187 Cisco Headset 531 and 532 LED and Buttons The Cisco Headset USB Adapter for Cisco Headset 530 Series is used for the basic call features. Figure 17: Cisco Headset USB Adapter The following table describes the Cisco Headset 531 and 532 USB Adapter buttons.
Page 188: Cisco Headset 561 And 562
The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets. The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with Standard Base support connection with a single source from a phone or a computer.
Page 189 Cisco Headset 561 and 562 Buttons and LED Cisco Headset 561 and 562 Buttons and LED Your headset buttons are used for basic call features. Figure 18: Cisco Headset 561 and 562 Headset Buttons Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 190 Accessories Cisco Headset 561 and 562 Buttons and LED The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 22: Cisco Headset 561 and 562 Headset Buttons Number Name Description Use to power the headset on and off.
Page 191: Upgrade The Headset 500 Series Firmware
• The Cisco Headset 520 Series is connected to the phone with the inline USB controller. • The Cisco Headset 531 and 532 is connected to the phone with the USB adapter. • The Cisco Headset 560 Series Standard Base or Multibase is connected to the phone with the Y-cable or the USB cable.
Page 192 Feedback, also called sidetone, is the term for hearing your own voice in your headset. You can adjust the sidetone level or turn it off if you find it distracting to hear your own voice during a call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 193: Replace Your Cisco Headset 500 Series Ear Pads
Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily. Note Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset 530 Series. Procedure Step 1 Rotate the old ear pad counterclockwise.
Page 194: Cisco Headsets 700 Series
The firmware version of the USB adapter must be 1-3-12 or later. Cisco Headset 730 The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with the Cisco IP Phones Multiplatform Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.
Page 195: Upgrade The Headset 730 Firmware
Upgrade the Headset 730 Firmware The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable.
Page 196: Find Details Of Your Headset 730 On The Phone
Highlight the Cisco Headset 730 from the Accessories menu. If the menu displays the Cisco USB HD Adapter instead, this means that the headset doesn't pair to the phone. You can proceed with the next step to find details about the USB adapter.
Page 197: Third Party Headsets
Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds;...
Page 198: Standard Headsets
Unified Communications Endpoint and Client Accessories. USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 199: Connect A Usb Headset
(Optional) If you place a call, dial the number. Cisco 6800 Series Key Expansion Module Setup Overview The Cisco IP Phone 6800 Key Expansion Module add extra programmable buttons to the phone. The programmable buttons can be set up as speed-dial buttons, or phone feature buttons.
Page 200: Key Expansion Module Buttons And Hardware
Accessories Key Expansion Module Buttons and Hardware The Cisco IP Phone 6851 Multiplatform Phone supports only one key expansion module. The key expansion module provides 14 lines or programmable buttons, and two pages. Each page contains 14 lines or buttons.
Page 201: Key Expansion Module Power Information
The phone uses an RJ9 jack to connect to the key expansion module. The key expansion module requires the phone to use either Power over Ethernet (PoE) or the Cisco IP Phone 6800 Power Adapter. The key expansion module draws 9V DC, 5W from the phone.
Page 202: View The Udi Information Of The Key Expansion Module
• Serial number: Displays the serial number of the key expansion module. • Product name: Displays the name that you assigned to the key expansion module. • Description: Displays a description for the key expansion module. For example, Cisco IP Phone 6800 Key Expansion Module.
Page 203: Change The Display Mode Of The Key Expansion Module From The Phone
Remove Features or Menu Shortcuts from Key Expansion Module Line Keys Procedure Step 1 Press and hold the line key on the key expansion module for two seconds. The feature list is displayed. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 204: Wall Mount Kit
You can mount the phone to a wall. • The Cisco IP Phone 6821 Multiplatform Phones use a commercially-available wall plate. • The Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones use the Cisco IP Phone 6800 Series Multiplatform Phones Wall Mount Kit.
Page 205: Install The Cisco Ip Phone 6821 Multiplatform Phones On A Wall
Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Before you begin You can mount the Cisco IP Phone 6821 Multiplatform Phones on the wall with a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the phone.
Page 206 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 22: RJ45 Connector in the Phone Jack Network Port on the Phone RJ45 Connector Step 4 Plug the RJ45 connector into the wall mount phone jack as shown in the following figure.
Page 207 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 23: RJ45 Connector in the Wall Mount Jack Network Port on the Phone Wall Mount Plate RJ45 Connector Network Port on the Wall Mount Plate Step 5 Press the LAN cable into one of the cable channels.
Page 208 Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Figure 24: Mounting Holes Mounting Hole on the Phone Wall Mount Pin on the Wall Mount Plate Step 8 Firmly slide the phone down into place as shown in the following image:...
Page 209: Install A Cisco Ip Phone 6841, 6851, 6861, Or 6871 With The Wall Mount Kit
This jack must be wired appropriately for an Ethernet connection. You can’t use a regular phone jack. If the phone is a Cisco IP Phone 6841 or 6861, you need a power outlet close to the phone. If the phone is a Cisco IP Phone 6821, 6851, or 6871, you require either a power outlet close to the phone or you need the LAN to provide Power over Ethernet (PoE).
Page 210 Accessories Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Step 6 If the phone is in use, unplug the LAN and power cables from the phone. The handset cable needs to be connected to the phone and seated in the cable channel.
Page 211 Accessories Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit Step 8 Attach the bracket to the phone with the M3-7L screws provided. Step 9 If you use the power adapter, plug the adapter into the phone and thread the cable through the closest notch in the bottom of the bracket.
Page 212: Adjust The Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 213 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 214 Accessories Adjust the Handset Rest Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 215: Product Safety And Security
Health-Care Environments This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 216: External Devices
EMC Directive [89/336/EC]. Bluetooth Wireless Headset Performance Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range.
Page 217: Phone Behavior During Times Of Network Congestion
Any phone model that isn't listed in the above list isn't certified. Compliance Statements Compliance Statements for the European Union CE Marking The following CE mark is affixed to the equipment and packaging. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 218: Rf Exposure Statement For The European Union
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Page 219: Canadian High-Power Radars Statement
Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark NZ network services. Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 220: Compliance Statements For Taiwan
This equipment is not entitled to protection against harmful interference and can't cause interference in proper authorized systems. For more information, go to this URL: http://www.anatel.gov.br Model Certificate Number 6821 00261-18-01086 6841 00261-18-01086 6851 00261-18-01086 6861 Not approved 6871 07648-19-01086 Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 221: Compliance Statement For Singapore
FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
Page 222: Fcc Receivers And Class B Digital Statement
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.

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