Operational Problems With The Base Station; Operational Problems With The Handset - Cisco 6800 Series Administration Manual

Operational Problems with the Base Station

Solution
1. In the Extensions web page, click the Refresh button.
2. You may be prompted to reconnect the handset to the base station.
3. If the handset doesn't register, contact your service provider.
Operational Problems with the Base Station
Base Station LED Flashes Red and Handset Displays No SIP Reg" Message
Problem
The LED on the base station flashes red. One or more handsets display the message No SIP Reg. In the
base station administration Extensions web page, the handset status doesn't say SIP Registered.
Cause
The base station can't communicate with the call control system.
Solution
1. Sign into the base station administration web page.
2. Click Extensions.
3. In the VoIP Idx column, check the check box for each handset that is not registered.
4. Click Start SIP Registration(s).

Operational Problems with the Handset

This section contains troubleshooting information for common handset problems.
Handset Won't Turn On
Problem
The handset has a battery installed but won't turn on.
Cause
The battery doesn't have sufficient charge, the plastic tab over the battery contacts aren't removed, or the
battery has failed.
Cisco IP DECT 6800 Series Administration Guide
166
Troubleshooting