Cisco 6800 Series Administration Manual page 175

Troubleshooting
Solution
1. Place the handset in the charger and monitor it. If the screen turns on after a few minutes, the battery was
depleted and needs to be fully charged. You can confirm the battery level from the Menu
This happens if the handset hasn't been used for a long period of time.
2. If the handset won't turn on after 10 minutes on the charger, remove the battery and replace it with a
battery that you know is charged. If the handset now works, the battery may have failed.
Handset Won't Stay On
Problem
The handset won't stay powered on when not in the charging cradle. When in the charging cradle, the handset
turns on.
Solution
Check:
• Does the handset have a battery installed? You can use the handset in the cradle with no battery, but it
• If the handset is new, has the plastic tab over the battery contacts been removed?
• Have you tried to use the handset with a charged battery from another handset?
Handset Doesn't Ring
Problem
The phone can receive calls but no ringtone is heard.
Cause
The phone may be in silent mode and the silent mode icon
Solution
• Increase the volume from the Settings
• Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.
> Status screen while the handset is in the charger.
needs the battery as soon as you remove it from the cradle.
is displayed in the screen header.
menu.
Cisco IP DECT 6800 Series Administration Guide
Handset Won't Stay On
> Settings
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